Charger cord and macbook plastic question

First question. My charger cord seemed to get pretty hot near the connector and slowly split and melted, revealing a bare wire. Now the connection is getting flaky and I have to keep it in a certain position to keep it working. I had it replaced before, so I went into the apple store and tried to have it replaced again but was told to buy a new one as my warranty was up (which is odd because my warranty was up the last time I had it replaced). Is it safe to continue using it?
My second question is about the plastic on the MacBook. Over time a bit of the plastic has broken off the edges. I was told this was a common problem with plastic MacBooks. The person who uses it the most says she is getting shocked by the places where the plastic is missing. I don't know whether this is electricity from the laptop or just static. She says it's most commonly the a spot above the screen and sometimes to the lower right of the keyboard. Is there any way to cover these up?

1: Connect the device to Your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
Restoring  >  http://support.apple.com/kb/HT1414
3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
Note on Recovery Mode.
You may need to try this More than Once... Be sure to Follow ALL the Steps...
After you have Recovered your Device...
Re-Sync your Content or Restore from the most Recent Backup...
Restore from Backup  >  http://support.apple.com/kb/ht1766

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