Charger randomly stops working, laptop randomly shuts off
5 months after I had this brand new laptop it crashed on me. I wasn't able to retrieve anything and they ended up not knowing what went wrong and just reformatted my computer for me and gave it back.
About a year later I'm having other issues. The charger issue has been going on for a while now. It will randomly just stop working. It's not the battery because I plug in someone else's charger and it works just fine. The little charging light will suddenly go off on mine and it will no longer charge - or sometimes when I plug it in to charge, it just does not light up and work. I usually play around with it - unplug the charger from the outlet, unplut it from the adapter, take off the adapter, etc. wait around, etc. until it will finally work again. I don't understand why it does that though. There is no one thing that gets it to work again, it's just luck or whenever it feels like turning back on. (right now it is off and does not want to work)
My other issue is that my laptop starting a month ago has suddenly started to shut down at random moments. It never does that when it's just sitting in front of me. It happens when I pick it up and then the hard drive does that little 'click' thing and then boom my screen is black. It doesn't happen often. There are plenty of other times I pick it up and it clicks and everything is fine. It's not even a huge movement with my laptop. The times when it shuts off were triggered by SMALL normal motions. I'm simply lifting it up to move it somewhere else. It's SOOOOO irritating.
The two issues might possibly be related. I have found that when the laptop just shuts off like that and it has been plugged in, the charger will all of a sudden stop working along with it! Even if the laptop is shut off, the charger should still keep charging right? But instead, the light for it also goes off and then I unplug and plug it back in and it doesn't go back on.
I cannot say how annoying this is. I thought Apple was supposed to be a really reliable brand but I've had so many issues with it.
I will be going to the Apple store soon, but has anyone else experienced these problems?? And if so, I'd like to know what Apple did for you.
Thanks!
Dear Customer,
Welcome and Thank you for posting your query on HP Support Forum
It looks like you are facing difficulties with the Touchpad of your Notebook
We will surely assist you with this
Steps to drain the Static charge and loading default BIOS settings to resolve the issue
Step 01. Turn OFF the Notebook
Step 02. Un-plug the Power/AC Adapter and also remove the Battery too
Step 03. Press and Hold the Power Button of the Notebook for a full minute
Step 04. Now let's re-insert the battery back in and plug back the Power/AC Adapter
Step 05. Start the Notebook and keep tapping F10 Key during the startup to access the BIOS
Step 06. Once you get to the BIOS, Please press F5 Key to load setup defaults for the BIOS
Step 07. Now let's press Esc/Escape Key. Save Changes and Exit - Yes
Step 08. Now please wait till the Unit loads the Windows Operating system
Now please re-install the touchpad drivers from HP Website in order to resolve the issue
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the KUDOS star on left to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
K N R K
Although I am an HP employee, I am speaking for myself and not for HP
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