Charges have been made to my bank account from iTunes that I did not make . How can I speak to someone about this matter.
I have charges madero my bank account that I did not make. How can I speak to a live person? I show nothing on my account as purchased. The purchase on bank account says itunes store purchase. I think someone hacked my account. Any help?
Call your credit card company immediately and dispute the charges - sounds as though someone has used your credit card especially since there is nothing showing on your account as purchased.
Similar Messages
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I tried calling the number on my bank statement and that number just referred me to the iTunes website. No help at all. Any way I can get a phone number to call a live person?
For billing issues you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I need to speak to a person on the phone. I talke to someone in India on 7/22 I have him total control of my computer he went into my bank account and could see all the charges. His name was Amhit something, he said there was over $500 in charges that I did not make since over a year this has been happening. I tried before to address this with apple but I never get a person and the amounts are always small and then on 7/22 I got a larger charge so I called and somehow got Amhit. Amhit changed my apple password to he could get into my account but I didn't know what it was and I have not been able to do anything in itunes since 7/22 but yet today 8/1 there is a $6.39 charge on my bank card. Something is very messed up!!!! Amhit said he would get me a credit and call me the next day...surprise he never called. I NEED HELP!!!!!!!!!!!!
Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
If you've previously contacted iTunes Support then do you have an email that you could reply to ? If not then you can contact them via this link and see what contact methods are available for you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I have 2 separate charges for $20 each on my bank statement from Itunes. In my purchase history - it isn't showing up. How do I get reimbursed for these charges?
You should contact Apple. If the purchase is not in your iTunes history should not be difficoult to get reimbursed.
For maximum safety I whould also change my passowrd. -
I was charged 39.99 on my credit card for a purchase I did not make. Who can help me with this.
If you didn't make the purchase, and nobody else has access to your account or devices and made it, then you can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I have been billed in excess of $200 for apps from the company 'Gameloft'. I authorized the purchase of a 99 cent game for my son (Six Guns) and it just escalated from there. The purchases continued on through the night, even though no one was on-line. Thankfully I caught the charges in my morning email. I have tried unsuccessfully to contact Gameloft for the last hour. They literally provide no direct support information on their website for this kind of issue.
Likely I will only be able to resolve this with my credit card company as we will fight it when the charges are posted. What an unbelieveably slimy experience this is so far. Anybody have any insight out there?
Thanks,
Another Frustrated ParentChargebacks dont' disable your account permanently... you can always contact iTS and after verification it will be re-enabled.
I guess, if you don't get back to iTS then yes, it could sit permanently in that state.. -
Hi I have numerous charges on my bank account from iTunes that I didn't authorize.
I have numerous charges on my bank statement from iTunes that I did not authorize
There have been a lot of people with similar problems and there are several threads about this. This is a link to one of them. After you do what Kurt suggested, you should probably also contact the iTune Store Customer Service and change any information about your bank account and or credit cards which you may have on you iTunes account also. Good luck in straightening this out.
laverne's mom -
TS1424 have charges from itunes that i did not purchase
I have charges on my bank account from itunes but i did not purchse these items.
Does anybody else have access to your account and/or your computer/device ? If not thenyou can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store
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HT1491 i have a charge from itunes that i did not authorize
i have an itunes charge on my account that i did not authorize how do i contact someone for help?
You can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store
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I have been receiving billings / charges from itunes that i did not purchased.
i received several billings / charges to my account that i did not purchased from itunes. how can i make a formal report / complaint to itunes store?
The most immediate thing you need to do is to call your credit card company and report the unauthorized charges. Your card company can contact Apple if they need additional information.
Next, log into your iTunes Store account and see if the purchases are reflected in the Purchase History. If they are, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account in which case it will be up to your bank to handle.
Regards. -
Hi there
Please can anyone advise? I have had a couple of transactions from my bank account, one for around £28, not from me, then there was a strange
refund of £9.17! I have searched iTunes website for help with this, but can`t seem to find any help with this matter! Will phone bank but I don`t
think they`ll offer much help as I have an itunes account set up! I know I can call a telephone number itunes provide, but don`t want to pay big charges!
Many thanks!First of all this is not the forum to be discussing this. Second, these are user-to-user forums and Apple does not have a support presence here. Since this involves a disputed payment you need to contact Apple directly for resolution.
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HT1222 i have been billed for a purchase on the app store i did not make
hi i have beem billed and havent purchace something i want my money back thank you
Carolyn Samit wrote:
Hi...
Apple's policy states, "all sales are final" > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
Wow .... that is one long document . Not as long a read as: Apple - Legal -
I am being charged for itune purchases I did not make. Charges are appearing on my bank statement. I have been going around in circles trying to dispute the charges but am going round and round in circles with no success. Suggestions please.
I cannot get any response for HELP!!
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I bought the creative cloud in early May and I have two questions, no monthly charges have been made and the activation code I have not, but I can access everything without problem.
and also want to know how many computers I can keep my creative suite installed or creative cloudajalarconvera
Welcome to Adobe Community.
Creative Cloud subscriptions dont need serial numbers as they work on the basis of your Adobe ID and password . You can use a single Creative CLoud subscription on upto two computers only.
For the charges, i will have to check the same from our end . Can you please provide me your email add in a private message along with the order number as well.
Regards,
Kartikay Sharma -
I have many charges on my credit card from the itunes store that I did not make. What do I do?
You've checked the purchase history on your account (Store > View My Account on your computer's iTunes) and nobody else has access to your account ? If you don't recognise the charges then contact iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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