Charging a Sony Action Cam

OK to charge a Sony Action Cam (4K) by plugging the Micro USB cable (included with camera) into an apple adapter model A1385?

Hi there, MXB! I highly recommend that you charge your Sony Action Cam with the original charger that came with your unit, or an other genuine Sony charger that fits in your Sony Action Cam to charge it. Using chargers from other brands is not recommended, as they might cause damage to the battary pack and/or the Sony Action Cam. Best regards,

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Sony Action Cam (HDR-AS10 or HDR-AS15)

The new Sony Action Cam(s) (models - HDR AS10 & HDR AS15) were just released a few days ago...Any idea when Best Buy will stock this product in their inventory? Both are available via Sony's website, Amazon, and even 3rd party vendors, but Best Buy has yet to have any info on it. I tried calling customer service, but they were unable to provide me with a date. Anyone? Thanks in advance.

Hi m4siuda,
I did hear back on this, and all I can say is I wouldn't expect us to be carrying these in our stores in the near future. They might be available on BestBuy.com relatively soon, and the best I can suggest is to keep checking back.
Thanks,
Allan|Senior Social Media Specialist | Best Buy® Corporate
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Can you live stream video to computer using Sony Action Cam X1000V 4K?

I'm a computer programmer and I need high quality camera and Sony Action Cam X1000V suits me the best. I would like to know can I stream live video to my computer using hdmi/usb/wifi/anything from Sony Action Cam X1000V?

Hi PatrikWWDC,
Welcome to the Sony Community!
Yes, you can do live streaming using the FDRX1000V action cam. You can use UStream to stream your videos live online. Here is a guide on how to prepare the camera for Live Streaming.
For further assistance with your concern, we recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.
If my post answers your question, please mark it as "Accept as Solution". Thanks_Mitch

Deleting photos from Sony Action Cam using desktop computer

Hi Simple question and there will hopefully be a simple answer: How to delete selected photos from my Action Camera using a desktop computer? This is obviously one of the most basic things I should be able to do without having to post a question. Now I can only delete photos via smartphone or live-view which is slow and annoying. ThanksS

Hi Upeer,
Welcome to the Sony Community!
To delete photos or videos using a computer, make sure that the camera is securely connected and USB shows on the screen of the camera. Open Computer/My Computer. You should be able to see Removable Drive. Open Removable Drive and then open DCIM folder. Inside the DCIM folder, it will contain another folder, just open it and you will see all the photos and videos recorded in the memory card of the camera. You can highlight the files you want to remove using the delete button on the keyboard.
For further assistance regarding your concern, we kindly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.
If my post answers your question, please mark it as "Accept as Solution"
Thanks again and have a great day.
Zander

Software for Sony Action Cam?

I Have a Sony cam action and i cant to send my video in tha cam to tha computer .how can i do ,which is The program to apply please i Have a lot o video and i cant see them
Topic edited by Rickard

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
I may not quite understand, however it looks like you are having issues playing videos from your phone on the PC. If this is the case you may need to install a video player on your PC that supports additional codecs: http://www.videolan.org/vlc/index.html
What are your thoughts about this forum? Let us know by doing this short survey.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

My sony action cam HDR-AS100V are making laggy videos

My SD card is a (kingston microsdhc card 32gb class 4) And I'am using a PC to play back the recording on

Hi Casperhen,
Greetings and thank you for your message.
May I know where you are playing back the videos. Are you playing it back on a computer or in a smartphone?
The freezing of images or lag is normal when using a smartphone as a live view monitor. The buffering of the video and the frame rate or quality when recording also cause them to lag. May I know what type of memory card you are using in the camera. An SDXC Memory Card of Class 10 or faster is required to record using the XAVC S format.
For further assistance with your concern, we recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.
If my post answers your question, please mark it as "Accept as Solution". Thanks
Thanks and have a wonderful day,
Zander

Sony Action cam as100

Plss help me i cant use my camera underwater.. Wat for i bought dis. Any one knows about the settings to use it? im just only usig it taking pictures and for videos.. But for exploring under water ddnt work. HELLP PLSS

Hi MicahCurtis,
Good day and Welcome to the Sony Community. Does the video appears blurry or unclear when recording in low light situations or is it blurry bec the Waterproof Case fogs up?
Sony camcorders automatically adjust the shutter speed based on the lighting conditions. If video is being shot in low light situations, the camera will slow the shutter speed. It is a normal operation.It would be adviseable to record video in locations where more light is present.
Another case is if the camera is inserted in the waterproof case while in an environment with high humidity, it is possible any little bit of moisture that was trapped inside will evaporate and cause the Waterproof Case to fog up. This typically happens when the camera is taken from one temperature extreme to another, such as moving from a cold, air-conditioned environment to the hot, sunny outdoors. To avoid fogging:
Insert the camera into the Waterproof Case in a dry place with low humidity.
Insert the camera into the Waterproof Case where little change or no difference in temperature occurs.
If it is possible to upload a video so that we can further check it, that would be very helpful!
If my post answers your question, please mark it as "Accept as Solution"
Thanks and have a wonderful day,
Zander

Action cam, sony

I bought a Actioncam of sony at Millenia,Orlando .... but I did not ask how to do the same start fand the seller and not taught me,because at the time I made other purchases and was a bit rushed.I live in Brazil and here there is no support for it, what should I do ?I would like to have contact seller to take my doubts.

Hello again Mariglam,
I apologize, as I did not realize you had purchased an International Geek Squad Protection plan. Using the email address you registered with the forum, I was able to locate your purchase and the protection plan.
To utilize this plan, you would need to locate a manufacturer authorized service center or depot to drop your Sony Action Camera off for service. You would be required to pay the service provider for repairs and then submit your repair bill for reimbursement.
To be reimbursed for the service work on your camera, you would need to call the appropriate phone number listed in the Terms & Conditions, which I’ve linked you to above, as well as listed below.
Products purchased at a U.S. Store and calling from Brazil
For service call 00 XX (*carrier code) 800-556-56565
* For Brazil the exit code 00 must be followed by a carrier code XX which can be:
·         14 (Brasil Telecom)
·         15 (Telefonica)
·         21 (Embratel)
·         23 (Intelig)
·         31 (Telemar)
Please know that the repair would need to be covered by your International Geek Squad Protection plan to receive reimbursement. To review the coverage of your plan, please feel welcome to visit the link I provided above.
If you should have any questions, please let me know!
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
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Sony hdr-as100v action camera

I have a sony hdr-as100v action camera that i want to download pictures and videos from. Sony manual says to download "PlayMemories" software and use, but it will not load. My MacBook Air system is OS 10.6.8.
I am not sure if IPhoto will recognize and serve as the application for the camera.
Any suggestions or experiences?
SG

Doubtful iPhoto will recognize the camera but there's a workaround. Use the Image Capture app in your Applications folder.
Launch Image Capture then connect the camera to your Mac.
The camera should show up under Devices top left side of the Image Capture window.
Now look at the bottom left side of the window. Click the: Connecting this (device) opens: pop up menu and select an application to import your photos.
Alternatively, you can also select iPhoto to import photos from the Import To: pop up menu.
Selet the photos you want to import then click Import or Import All on the right.
More help is available from the Image Capture menu bar. Click Help > Image Capture Help

HT1476 After update to either iOS 7.0.3 or 7.0.4, my iPhone 4S won't charge. I'm using charger and cable that came with the phone. Nothing else changed.

I'm using charger and cable that came with the phone. Nothing else changed.
I think it was the update the iOS 7.0.4 that I did last night. I woke up this morning with my battery almost drained and the charging function going off and on every few seconds, like it would start charging then disconnect, then reconnect repeatedly.
I've tried restarting the phone and hard restarting the phone several times, but I'm getting really low on battery by now (under 20%).
I've tried cleaning the connector with a little isopropyl alcohol, and blowing it out with compressed air. Though I can't be 100% certain, it's very unlikely my connector died exactly at the same time I was updating my phone. Especially since it appears I'm not the only one with this problem.
And now, after the last hard reset, my phone doesn't even recognize the charger at all, or being connected with the USB cable to my MacBook Pro.
I turned off my phone so when I go to the Apple Store it will power up one last time, but besides that I'm out of ideas.

Just back from Genius Bar and two other people at my table had the same problem. Their 4Ss aren't charging either. One of them had a fried board according to the tech. At least my HW checked out OK. It just won't charge.
The tech tried to tell me that it was because my connector was corroded, which I told him was kind of a weak argument since evidence points to that the update has something to do with it.
They're seeing a lot of these and it looks like they already have a script.
Luckily I had enough juice left to recycle it for like $180, so I picked up a 5S with a new 2 year.
It looked to me like this is going to blow up pretty big. Like class action lawsuit big.
If you have an iPhone 4 or 4S, and you haven't updated it to iOS 7, don't for now. See if a patch comes out that doesn't brick your phone. Or get an induction charger maybe? Don't just update and expect absolutely no problems because too many people are having problems right now.

Sony digital camera

dear all
I want to know if the sony digital camera package(W230 and W220) includes battery recharger or I have to buy it alone
thanks alot

Does it use lithium ion or AA batteries? (no time to look up that model atm)
If Li-Ion - I've never seen a unit that didn't come with a charger.
If AA - Most units come with a set of nonrechargeable batteries and that's it, at most. If AA, I strongly reccommend a GOOD Ni-MH charger such as the MaHa MH-C9000 or LaCrosse BC-900 - worth the money.
*disclaimer* I am not now, nor have I ever been, an employee of Best Buy, Geek Squad, nor of any of their affiliate, parent, or subsidiary companies.

Action Cam HDR-AS100VR can't record XAVC-S format, memory card incompatible?

Hello Sony, I've just purchased POV action cam HDR-AS100VR and I want to record XAVC-S format for a smooth and clear output. My initial micro sd card is class 10, 64GB scandisk ultra which I coud'nt useit to record XAVC-S format because of low read/write speed. So I decide to buy a new memory card, I found a 64 GB Scandisk Extreme Plus with 80Mb/s read and 50Mb/s write. I thought that was enough speed for the cam to record XAVC-S format, but the cam flashes MEDIA when I set it to XAVC-S format. I also tried reformating the sd card to exFAT, but still no luck. Any idea why? is my new memory card(almost US$100) not fast enough for the cam? If you can give me a list of memory card that can actualy record XAVC-S format on this cam will be big help.

Hi Naz,
This error happens when using a memory card that is not fast enough to record the data being saved by camera. An SDXC Memory Card of Class 10 or faster is required to record using the XAVC S format.
You just need to try other microSDXC card with a faster write/read speed.
For further assistance with your concern, we recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.
If my post answers your question, please mark it as "Accept as Solution". Thanks. -Anthony

Model # HDR-AS30V | Compact POV action cam

Serial Number Location: Inside the connector cover.
Attachments:
HDR-AS30_AS30V_handbook.pdf ‏2091 KB
Flyer_4487661011.pdf ‏587 KB
HDR-AS30_AS30V.pdf ‏517 KB
HDRAS30VB_mksp.pdf ‏107 KB
Warranty_455715614.pdf ‏309 KB

Some community, no reply an no change in how these action cams handle time lapse mode, very disappointing sony.

Action cam and vibrations

I just got an X1000V. It works great most of the time, but today I attached it (by suction mount) to my snowboard. NONE of the films worked. For some reason the files corrupted. Sometimes when I stopped and checked the camera it had 'hung', it was unresponsive. Has anyone else had this problem? I'll probably take it back under warranty.

Hi pletharoe,
We're sorry to hear this. The action cam can be used in temperatures between -10°C and +40°C (14°F and 104°F). We would recommend sending the camera in for further evaluation and repairs.
For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.
If my post answers your question, please mark it as "Accept as Solution". Thanks_Mitch

Action Cam Movie Creator Crashing HELP!

I am running on Windows 8.1 and every time I go to load a clip into Action Cam Movie Creator it gives me an error saying the program has stopped working and shuts it down. Please help, NO videos can be edited...

Hi blimfitpro,
Welcome to the Sony Community!
If the Action Cam Movie Creator is now working properly, we suggest closing the program and restarting your computer. And if this does not resolve the issue, uninstall the program, restart your PC and reinstall ACMC again.
If my post answers your question, please mark it as "Accept as Solution". Thanks_Mitch

Charging a Sony Action Cam

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