Charging Port

After finding a that HP support refused to repair my daughter's tablet (bought 18 months ago) I have arrived at this site.
I am amazed that the charging port fault appears to be a fairly common problem, so why are some getting free repairs and some, like me, are being told "tough, buy a new one"
There seems to be a design fault here that HP should recognise and provide a service to people like me who have been affected.
The tablet has been well looked after, and obviously isn't fit for purpose when it is made.
The support I received was shocking.

Hi @shugmonkey ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Regards,
George
I work for HP

Similar Messages

  • Verizon Galaxy Nexus - Defective Charging Port

    Bought my Galaxy Nexus in April of 2012, along with insurance on the phone. Love the phone and the pure Android experience. However, back in February, I woke up one morning and noticed that even though my phone was plugged in, the battery was not charging. I tried using different cords and my spare battery, neither fixed the issue, which meant that the charging port on the phone was defective. I brought it to a VZW store, and since the issue occurred within a year of purchasing the phone, they sent me a certified pre-owned galaxy nexus as a replacement (They had to send me three replacement phones total because the first two would not boot properly, but that's a different story.)
    So here I am, 5 months later, and I woke up one morning and discover the same issue. Phone is plugged in (using the original charger that come with the original phone by the way), but it is not charging. Won't charge with a different cord, won't charge with a different battery, which means that the port is defective. I take the phone to the Verizon store, and am informed that A) my year-long warranty has run out, so if I want to replace the phone I will have to pay full retail price for it, and B) The default insurance plan on these phones only covers cracked screens or lost devices. The VZW support rep actually suggested that I damage the screen on the phone before sending it to the insurance company, because otherwise they would send it back and refuse to replace it.
    So to recap, Verizon sold me a defective device, replaced it with another defective device, and now in order to fulfill the remaining nine months of my contract with them, I will have to purchase another device at full retail value. That's $600-$700 I'm expected to pay just to continue adhering to the terms of my contract. For now, I went on amazon and bought an external battery charger which I now have to carry with me at all times, which is an unacceptable solution for the next nine months. Surely there has to be a better option?

    This is the same problem I had in the past and Samsung fixed the phone
    under warranty. Since a warranty is only 1 year and not the length of the
    contract it doesn't help anymore.  I do not have insurance and the phone
    has never been wet.  I have to wiggle the port or reset something on the
    connect to have it charge properly.  Verizon was unwilling to help me the
    last time I had this issue since I purchased the phone new from Amazon.  I
    would appreciate it if you could help.
    On Mon, Aug 26, 2013 at 12:32 PM, Verizon Wireless Customer Support <

  • My iphone 5 will not charge? i noticed it was taking a few attempts to charge since i installed ios7,but recently it stopped working all together i though it may be the charging port so i have had that replaced but that still hasn't worked

    my iphone 5 wont charge? I started to have difficulties charging it when I downloaded ios7 and over time it started to become more and more of a problem, then yesterday I thought it might have been the charging port so I got that replaced but it is still not charging. even with both of my chargers and a friends charger it didn't charge, does anyone have any idea what might be the problem? if its ios7 or the hardware? and what should I do i am still within warranty but I'm not sure if that still counts since it has had a part replaced, or would the apple store be able to help me out?

    Replacing the charging port (which is NOT user serviceable) has voided your warranty with Apple, and forfeited your abiltity to receive any further support on that phone, including from this forum.
    You'll need to look elsewhere for assistance.
    Best,
    GDG

  • How do I get the charging port cover open on my I-pad, so that I can insert the charger?

    I'm trying to connect an Ipad to a USB charger (30 pin, I believe) there is a little black plastic cover over what appears to be the charging port. How do I get this to open ?

    There is no charging port cover on the iPad. Do you have a case on your iPad? It may have a cover. If so, you'll need to consult any documentation that came with the case.

  • My charging port on iPhone 4S is really dirty from previous owner. It's more than dust. It's affected the charging to where it won't charge anymore. How can I safely clean this out? Or will I have to go get it cleaned or something by apple? Thanks.

    I bought my iPhone 4S from a friend and noticed right away that inside the charging port it's really dirty. It didn't affect anything so I didn't think much of it. Now though, it is not allowing my phone to charge at all. I've tried multiple chargers, adapters, and wall plug-ins and it doesn't change. It still won't charge. I'm not sure as to go about cleaning it. I don't want to scratch the part that connects to the charger. So how would I clean it, and would I need to just go to apple and let them deal with it?
    Thanks.

    Are you sure it is not corrosion/rust from moisture damage?

  • Found a dead spider in my charging port (iphone 4) this morning. Now phone wont charge at all... What can I do? It's now all totally cleared of lint and legs :/

    This morning my phone wouldnt charge, I tried three different charging cables. They are lighting up to show they are working, but the phone does not charge or show a symbol or connect to the computer.
    So i cleaned out the lint from inside the charging port. and inside all the chargers, some of them were new off the shelf so would not be the problem.
    I found a dead spider inside the port. Have blown into it, thoroughly cleaned with a needle any debris and fluff and spider legs etc...
    It still wont charge. I have ten percent battery... it's off for now. It is not covered for a chat with apple at all, unless i pay $40 which is crazy expensive.
    Any ideas of what to do to save this phone? Obviously i cant back it up because it wont plug in to anything.
    For now it is not on charge, just trying to let it dry out.
    Probably i squashed this spider when plugging it in. therefore there could be spider guts all ruining the inside? I don't know how the ports are made. Up until not charging
    there were no issues at all.

    Hi lisellemono1,
    I'm sorry to hear you are having charging issues with your iPhone; I know how frustrating that can be. Based on your description and the possibility that there may be other debris or residue still in the charging port, you may need to have your iPhone evaluated or serviced. You may find the following page helpful:
    Apple - Support - Service Answer Center
    In the mean time, you may also find the information and troubleshooting steps outlined in the following article helpful:
    If you can’t charge your iPhone, iPad, or iPod touch - Apple Support
    Regards,
    - Brenden

  • Charge port isnt working i guess and it wont connect to itunes or my computer at all. ipad is dead and i want to get my pictures off of it. how can i do this??

    i think my charger port is broken bc no charger will work to charge my ipad and i can't connect to computer. i dont have icloud. i want my pictures off my ipad2. please help

    iOS: Device not recognized in iTunes for Mac OS X
    Or
    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or                     
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - Then do the other actions of:
    iOS: Device not recognized in iTunes for Windows
    paying special attention to item #5
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Try on another computer to help determine if computer or iPod problem

  • HT4060 Cannot get iPad 2 charged beyond 1%.  All charging ports tried: AC adapter(s), USB 2 port on MacBook Pro. ITunes shows iPad only for a few seconds. iPad displays alternately: Apple logo, battery w/slim red band, then battery w/1% charged informatio

    Cannot get iPad 2 charged beyond 1%.  All charging ports tried: AC adapter(s), USB 2 port on MacBook Pro. ITunes shows iPad only for a few seconds. iPad displays alternately: Apple logo, battery w/slim red band, then battery w/1% charged information. How can I get it to charge beyond 1% so I can proceed to troubleshoot?

    I have had your exact problem with my old 3GS, now I cannot even get it to turn on, I still see that it is supposed to be charging though, but it never charges any so it seems.
    I replaced the Lower Dock Connector Assembly back when it still charged while hooked to my PC, and it found it made no real difference.
    http://www.amazon.com/gp/product/B003Y5YXLK/ref=oh_details_o05_s00_i00?ie=UTF8&p sc=1 
    At this point I am not sure if I should replace the battery and hope for the best, or just junk the phone, I cannot really sell it if I cannot reset it...

  • Is Apple going to address the issue with the IPhone 5 charger port?

    Hi all
    I have had an IPhone for about 4 years and have had my current iPhone 5 for just over a year,I never had any problems until recently. Just before Christmas I started having issues with my IPhone not charging, I bought a new charger and the problem continued so I went into the Apple store in Newcastle, they pulled some dust out of the charger port and the issue appeared to be resolved. However after Christmas it happened again, and again I went to the Apple store, they did the same thing and the phone worked fine for a month. However, this last week the problem has come back, this time when I took the phone into the store, they tried pulling dust out the port but the phone would still not charge, I was then told that as the phone is out of warranty there is nothing they can do other than charge me £209 to fix it!!
    What concerns me is that after speaking to other iPhone users and doing some online research I have discovered this is a seriously common problem. So now through no fault of my own, I am left with a phone, which doesn't work and costs me £48 a month. Another concern is that I originally took the phone to the store with this problem before my warranty ran out and was given a 'temporary fix', which made the phone last untill just after my warranty has ran out!
    I am angry and disappointed, this issue needs to be addressed as the Phones appear to be like a ticking time bomb waiting to break, and for those of you like me, who this happens to you after the warranty is up, you are elft with no solution other than to pay £209!!!!

    Or talk to the store manager or Apple Customer Relations and explain that you brought the phone in twice before the warranthy expired for the same problem and that there was no permanent solution, though if clearing out the debris fixed it previously, it's perhaps unlikely that they'll think it a defect. You can try, though. Just complaining here will accomplish nothing since we're all fellow users in these forums.
    Regards.

  • Magnetic charging port and loss of mobile data

    I finally decided to switch to Android once I felt the iPhone update was not worth the high price tag. I decided on an Xperia Z3, and so far I have had to replace 2 devices and I am considering returning this one also. The first phone had a dead pixel so this was a quick return and replacement. The second developed problems with the magnetic charging port about 2 months after I received it - for instance in the magnetic charging dock I bought I suddenly had to start propping the phone forwards for it to connect and another magnetic attachment that clips on to the end of the microUSB cable kept connecting and disconnecting. Added to this, it demonstrated the problem I have seen mentioned here and elsewhere with the Z range of phones, in that it will often fail to regain its 3g signal after having lost it however restarting the phone will allow it to reconnect (until it does it again).
    I hoped that replacing this phone would finally allow me to enjoy my phone, however right from the beginning it has demonstrated the same signal problem and while the magnetic port is slightly better with the magnetic clip it still wont connect to the charging dock and needs tilting forward slightly for my in-car charger.
    I know the chargers are not the problem as my fiancee has the same phone which works perfectly. I don't know whether this is something to do with her buying hers straight from Sony while I got mine from Amazon (directly, not a seller) but I have no idea why that should make a difference to the quality of the handset. Are Sony known for build quality issues with their phones?
    I can put up with the magnetic charging port if there is a reliable way of fixing the 3g issue, if anyone can suggest anything I will give it a try. If there isn't anything then I will have to send this phone back and in all likelihood will probably go back to apple

    It'll be wise to install or reinstall the latest update with PC Companion (PCC)
    http://support.sonymobile.com/us/tools/pc-companion/
    "I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

  • IPhone 5 charging port has gold strips sticking up inside it, and now it won't charge

    I dropped my phone in the toilet yesterday, and it half submerged into the water (the water reached just beneath the sim card slot). I took it out of the toilet immediately and pressed down the lock button and slid it to power off. I then put it in a bowl full of rice (standing upright so no water inside could make it's way up to the top part of the phone). After 16 hours I turned it on and it worked perfectly fine, no damage at all (very lucky). However when it died and I went to charge it I realised a bit of rice was stuck inside the charging port. So with a clip I kept jabbing at the piece of rice until I got it out. Now I've come to charge it and it won't work. When I shine a flashlight into it I can see there are gold strips sticking up instead of them being pushed down into the phone. I think this happened from accidently pulling some up with the clip. Does anyone know how to fix this problem? How much will apple charge to repair the charging port?
    -the water sensor indicator inside the sim tray is still completely white, and inside the headphone jack and charging port I can't see any indicators at all
    -the phone is 5 months old on a 2 year contract with 3
    If you have any idea's or solutions please leave them below, thanks!

    Yes, you probably destroyed the connector with your probing. Apple will replace the phone for $269. Unless you can convince them it should be covered by warranty (and your warranty is still in effect). If it is out of warranty an independent repair shop may be able to replace the lightning connector.

  • Hp Slate 7-2801 charging port is loose & doesn't charge anymore

    I too have the sam problem in charging my hp tab. I guess the charging port is loose and doesn't fit well (tightly)with the cable. Now my battery is drained out and i have no way of charging it. Have tried other cables also but din't help.
    The model is HP slate 7-2801. Could someone please assist me solving this problem. 

    Hi @DebiJeya ,
    I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
    If you are unfamiliar with how the Forum's private message capability works, click HERE.
    RedViking6
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • The charging cable now longer fits all the way in the charging port.  I can't see if any lint is in there, but if there is how can I get it out?

    the charging cable now longer fits all the way in the charging port.  I can't see if any lint is in there, but if there is how can I get it out?

    Go to the Music section of your Library (very top-left corner) and see if your songs are there. The "Purchased" playlist may have been deleted or gotten corrupted, but if that happens it's not a big deal because your music should still be in your main Music Library.
    If your music is NOT in the Music section of your Library, then go to the iTunes Store homepage and find the Quick Links list on the right side. At the top of that list, click Purchased and you can redownload all of your previous content that you might have lost.

  • My lightening charger is not fitting snug into the charging port

    Hello. I am having trouble with the lightening charger for my iPhone 5. When I plug it in, the phone makes the sound that it always does, indicating that it is charging. Then, it starts making the noise over and over. The lightening charger is not fitting snug into the charging port. I tried cleaning it out and got a big ball of lint out, but the issue remains. It is hard to get a charge, I have to place my phone down and finagle the lightening cord so that it will charge. I have a Genius Bar appointment, but it isn't until the end of the week. Does anyone have any suggestions? I'm also having this issue with my car charger, so I know its not the lightening cord that came with the phone that is causing the problems.

    Make a Genius Bar appointment before you make the drive.

  • Charger port issue?

    So I've been having a slight issue with my Droid X. This started yesterday. I had it plugged in and it randomly stopped charging then started again. It was quick but I saw it. It happened again today. So I'm wondering if my Droid's charger port is **bleep** up or if the tip of the charger cable is messed up. I'm assuming it's a phone issue though. Now this is my baby (second to my ASUS laptop) but i treat it with plenty of care, and I am gentle with it.

    Here's the cable I purchased and it works great.http://www.amazon.com/gp/product/B002I8MUJG    I was so happy with it that I purchased 3 more for around the house.
    I also picked up a DIRT cheap HDMI cable here: http://www.amazon.com/gp/product/B003XNANU8  It works wonderfully as well!  I was a bit skeptical when I bought it and figured I'd just be out $5 worst case.  I was happily surprised when it worked flawlessly.  
    I've had both products about 2 months now and they are holding up very well.

  • Can a USB charging port be replaced?

    I have a Samsung charge. If I plug in the USB charger, the phone goes blank and freezes. This occurs even if the charger is not connected to power, so I suspect there is a loose connection or unseated port. If I remove the battery and replace, letting it reboot, with charger plugged in, it will show the battery status bar as not charging. I carry 2 extra batteries with me, checked the other 2. Sames issue, so I doubt it is the battery.

    If the phone is still under warranty, you should check into the possibility of a warranty replacement. If it's no longer under warranty, it might be worth contacting a cell phone repair shop to see if replacing the charging port is possible. If they can replace it for a reasonable cost, it could solve your problem. Of course, be sure it's a reputable shop.

Maybe you are looking for