Charm--Ina ction while creating request

Hi all,
All the configuration for charm is done and now in charm workflow ima facing some issues.
In action while creating a change document in solman its automatically creating a workbench and customizing request in satellite system.
With reference to tutor ,I can select the request which i want. But in my case there is no such option existing while creating the request. Is there anyway to define the option like that.
FYI: In this i created two maitnenance cycle like one is for custtomizing flow and another is for workbench flow. Due to this reason is it creating a two requests insatellite system.
Configuration : Solamn7.0 with sp level 12
Regards
Vijay

Dear Vijay,
Before SP13 there is always by default two TR created
one for workbench &
one customizing
But the empty got deleted automatically.
Now after SP13 onwards you can choose the option by checking the box for customizing or workbench req as required.
Hope this resolves your doubt.
PLEASE REWARD POINTS.

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