ChaRM integration with third party tool

Hello,
I have some talks withn customers regarding a scenario where Change Requests comes from a third party tool like HP Demand and Portfolio Management. A possible scenario is when there is a request for change which goes for a complex review and process approval before going directly into the ChaRM creation, without going into a service desk ticket.
I imagine a kind of web service similar to that of the Service Desk but in this case to work with the SDCR or SDHF tickets, so that external systems can interchange data with those Charm tickets. Does anybody face such type of integration?? What other alternative path you follow for this requests which do not come form a incident/problem workflow?
I appreciate your comments.
Regards
Esteban

look here:
<a href="http://help.sap.com/saphelp_sm40/helpdata/en/65/e0a3a3040348ffa71f0908679a883e/frameset.htm">http://help.sap.com/saphelp_sm40/helpdata/en/65/e0a3a3040348ffa71f0908679a883e/frameset.htm</a>

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