Chart is not showing in Web Query

Hi,
I tried to display the query in web. The table was showing fine with all the information.
However, when I clicked the graph tab for showing the information in chart, the chart is not showing and I got an error message saying 'Chart "GR2Chart": Data Provider does not contain any data'
Do you think I need to create the chart first using Web Application Designer?
Thanks a lot for your help.

Hi all,
Thanks a lot for the answers. Unfortunately, the problem can't be solved yet.
I have asked the BASIS to check IGS Service, and it has been installed and has been restarted too but it didn't help.
Regarding the web application designer, we don't need to create the web layout on web application designer right? You can publish the query automatically from web publish button on query designer. Only workbooks that we need to create the web layout on web application designer.
It's just wierd that the table is showing the data but on the chart, it's saying there is no data.
Thanks for your help by the way.

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