Charting Over Time

I'd like to create a form that a person might submit several times over the course of a year. It doesn't appear there is an option in the summary report to create a chart over time (like a line chart tracking the values of an answer over several dates).
I realize I could export to Excel and create a chart, but my goal would be able to have a summary report for people who don't know how to create charts in Excel.
We use different forms for our Veterinary Practice. We'd like to create a form for clients who have pets in declining health or have a particular issue we are tracking. The client would go to the form, enter their last name and pets name (we can filter the reports easily that way), and then enter numeric rating values for things like "mobility" or "appetite." Over the course of days, weeks, or months, it would be great to see a chart that displays the change in values over time to notice downward or upward trends in health.
I know there are probably other ways to do this outside of FormsCentral, but I'm trying to keep things simple (especially for non-technical folks who may need to retrieve data).
Any other suggestions outside of FormsCentral would also be welcomed, but I'm wondering (from staff) if there are any plans to expand some of the summary reporting/charting capabilities?
Thanks,
Ryan

Currently the reporting ability you seek are not supported in Formscentral. As you have noted your best option is to do this work in something like Excel.
Andrew

Similar Messages

SSRS line chart showing premium change pct over time

Hi,
I have an SSRS report sitting over a cube. I'm building a Line chart to show premium change over time by producer (there are currently 6 producers). I have the Producer Name, Quarter/Year, and Premium amt.
I want to have the premium line trend based on the percentage of change from Quarter to Quarter. Quarter will be the X-Axis and percentage will be the Y axis. The premium for the first quarter should start at 100%. Each premium line for
the producer should then change up or down based on the change in premium per quarter. The end result should look something like this: Can this be done using SSRS?

Hi,
I have an SSRS report sitting over a cube. I'm building a Line chart to show premium change over time by producer (there are currently 6 producers). I have the Producer Name, Quarter/Year, and Premium amt.
I want to have the premium line trend based on the percentage of change from Quarter to Quarter. Quarter will be the X-Axis and percentage will be the Y axis. The premium for the first quarter should start at 100%. Each premium line for
the producer should then change up or down based on the change in premium per quarter. The end result should look something like this: Can this be done using SSRS?

Using chart to track changes over time

Hi, I'm monitoring the progress of recovery from injury and need to analyse changes in grip strength over time. I would like to use a chart with grip strength on the Y axis and time along the X axis.
Unfortunately, the records were not taken at regular intervals, so the chart resulting from my data gives a misleading visual of progress. For example, my dates are sometimes one week apart, sometimes two, sometimes four.
Is there a way to get the time intervals to scale properly? That is, at the moment each date is at an equal point along the X axis, regardless of how long between the two dates (3 April, 14 April, 28 May and so on). What I want is for those dates to be separated along the X axis in equivalent proportions to their relationship in time (thus 3 April would be much closer to 14 April, than 14 April is to 28 May).
My only thought is to manually extrapolate the "missing" dates and guess the grip strength on those dates. Unfortunately this will defeat the purpose of the exercise. Any help most gratefully accepted, thank you!

An XY scatter plot (third from the bottom) will preserve proportions on both axes. Connect the points with (straight) lines for a broken line graph.
Regards,
Barry

Chart Top 10 Items over Time

I'm attempting to create a chart that displays the top 10 of an item over time. The problem I'm having is that if I create a chart that is on change of the item first (with top 10) and time second, it gives me the top 10 items for each time slot. If I do on change of time first and item (with top 10) second it gives me the top 10 over the whole period but the time sorting gets all hosed up because it's grouping and sorting by item prior to time. I've tried all variations of swapping series groups, changing sorting order and sorting and nothing has worked. I can't find much guidance on this in my book either. Any help would be greatly appreciated.

-- Do the Group Sort expert or whatever you are using to get the values you would need for chart, might have to use multiple formulas for X, Y and Z axes...
--Join each axis value and make an array, use a Shared Array Variable and assign these values to variable
--Split this Array in your sub-report and make chart on the values you received from main report.
-- This will be much simpler and best way to approach creating chart(s)

Simple Line Chart - Values over time

A simple line chart displaying a set of values over time would seem to be a very easy report to design. I'll be darned if I can see how to design it. Can anyone shed some light?
I have provided links to a report and a spreadsheet which is the report datasource. My actual report will use SQL Server as its datasource. I am providing ths excel based example for the sake of protability.You will need to set the datasource location after saving the files to your hard drive.
I can get the lines to draw properly, what I cannot figure out is how to specify the datetime values for the x axis. The column I would like to use on the x-axis is called DerivedLoggingTime.
I'd also like to get control of the logarithmic algorithm used to formulate the y-axis values. I am not always happy with the values that the log algorithm comes up with.
Any help is greatly appreciated.
[Link to report|http://www.usol.com/~joe/linechart.rpt]
[Link to spreadsheet|http://www.usol.com/~joe/AnalysisResults.xls]
Another discovery while working on this report - our database will be SQL 2008 and we are making use of the datetime2 datatype. CR appears to be treating this datatype as text. So when working with the SQL based datasource, I had to cast datetime2 columns as datetime in order for CR to see the columns as datetime instead of text. This is fine in this instance because the granularity of the datetime values for this particular report does not require datetime2, but that will not always be the case. CR will need to recognize the new datatype.
Edited by: Joe Sytniak on Jul 17, 2008 5:37 PM

Hi Joe,
The Date Axis Line Chart of the Numeric Axis Type Chart, can be used to display data on a regular interval of days, Months and Years. The information displayed can unfortunately not be more granular that days.
This type of chart is generally used when the data is recorded on irregular intervals in the database, and to make sense of the information stored it needs to be displayed at regular intervals.
Since the data stored in your data source seems to be stored every 4 minutes, it will not be necessary to use this type of chart. I will suggest to use the regular line chart instead.
To create a line chart using your date time field and value:
1. Select "Chart" under the menu "Insert"
2. Insert the chart on your report in the desired section.
    ( Group Header # 3 in your case. )
3. In the "Chart Expert" window, under the tab "Type",
    change the chart type to a line chart by selecting "Line" in
    the "Chart Type" list.
4. Under the tab "Data", add the database field that contains the Date Time information under the "On change of" list.
(In your case, add the "DerivedLoggingTime" database field)
5. To display the data for each minute, select the database fields you just added under the "On Change of" list, and
click on the button "Order". In the "Chart Sort Order" window,
select "For each minutes" in the "Section will be printed" drop down list, then click "OK"
6. Add the field you want to display the value in the "Show Value List", then click "OK"
Now it will display a line chart as desired, but since there is a lots of data point on your chart, the x axis date time labels will overlap each other. To avoid this situation, I will suggest to skip labels.
To format a chart to skip labels:
1. In the "Preview" tab of the report, select one of the x axis label, and right click on it. In the contextual menu, select "Group (X) Axis Options..."
2. In the "Group (X) Axis Settings" window, under the tab "Layout", check the option "Skip Group Labels" and set the value to 15 for example.
Now, it will display the date time label at every 15 data point.
As for your question on how get control of the logarithmic algorithm used to formulate the y-axis values, we unfortunately do not have much control over it other than:
- Entering static values, or
- Checking or Unchecking the option "Use Logarithmic scales"
The above options are available on the y axis. To change those options:
1. In the "Preview" tab of the report, select one of the y axis label, and right click on it. In the contextual menu, select "Group (Y) Axis Options..."
2. In the "Group (Y) Axis Settings" window, under the tab "Scales", you will see the following options:
- Minimum Values
- Maximum Values
- Use Logarithmic scales
I will suggest to check the option "Use Logarithmic scales"
Finally, as for the issue you discovered where SQL Server 2008 data type DateTime2 is converted to a string in Crystal Reports 2008, it is important to note that SQL Server 2008 hasn't been released yet, therefore it has not been tested in Crystal Reports 2008. Once SQL Server 2008 is released, I will suggest to test it again using the ODBC driver provided with this new version.
At this point I am assuming that this is happening because it is a new data type and an unknown data type get converted to string.

How do I create graph showing savings over time?

Hey there, I'm trying to create a graph showing savings over time. I only have data for random months (they aren't spread apart evenly) So this chart isn't showing an accurate slope of savings over time. I tried entering months in between the months I have recorded and just leaving the savings amount blank but that deletes the curved slope on the graph. Is there a way and can show only these 7 recorded numbers but have them spread out on the graph to reflect the accurate time?
Thanks,
Caleb

The only way I can see of "stretching" the x-axis into a regular timeline would be to add extra rows for some of the intervening dates and then averaging the both the dates and the amounts from the row above and the row below:
You can then hide the rows that contain the averaged amounts.
When you create the chart you'll need to tick the "Hidden data" button under Chart Options:
After you've created the chart, you can edit the dates on the x-axis to remove any unwanted labels.
Hope this helps.
H

Chart run-time tools: focus

Hello,
I have a problem with the chart run-time tools. The Focus button doesnu2019t seem to work.
Situation:
My chart has values (y-axis) that vary mainly from 0 to 30, but sometimes there might be values over 100. I want the user to be able to see the trend clearly between values from 0 to 30. So I have set y-axis limit to follow the max value of the spread till it reaches 30. With higher values chart max limit stays in 30 (formula in cell).
With Focus Button and Reset Scale Button I would allow user to format chart to show the overall trend with values over 30.
Problem example:
One of my y-values is 50. When I preview the chart the max limit is at 30 (as explained earlier). When I click Focus Chart Data-button the chart rescales to 35, but not to 50 (adds 5). Another example: my value is 80 and limit is at 60. With Focus chart data u2013button the chart rescales to 70 (adds 10) not 80
What is the logic here? Why wonu2019t the chart rescale to my value?
Br.
Nicolas

hi Nicolas,
I tried to replicate your scenario using Line Chart.
Sample Data
x1,y1 - A, 1
x2,y2 - B, 4
x3,y3 - C,15
x4,y4 - D,30
Now i bind the data with Line Chart using 'By Series' and 'Category labels'.
Go to Behavior -> scale
set Manual Y-axis
Min limit : 0
Max limit : 30
Go to 'Common' tab
Enable Run-time Tools.
Click Preview
Grow - 35
Off- 30
Auto - 35
Focus - 35
Reset - 30
Now i change my x3,y3 in excel to C, 50
Now click Preview
Properties are changed automatically as follows.
Grow - 60
Off- 50
Auto - 60
Focus - 60
Reset - 30
Here, i don't see any problem. As data changes, properties are automatically adjusted.
Please try it out and let me know if problem still exists.
Regards,
Vamsee

SPC charts for time-based data?

I'll try to be succinct in explaining what I'm trying to achieve.
We run batch processes, and at various points in the process we take samples and test them. The sample results should be increasing exponentially over the course of the batch. I have data from a lot of batches in x/y format - x is the duration of the batch and y is the sample result. It makes a very noisy but clearly exponentially increasing data set.
What I want is to calculate some control limits that will obviously have to be increasing over time as well. I want to be able to say that, for a current batch, a sample at X time does or does not fall within the expected historical range.
Is this even possible with xMII, either in the logic editor or the iSPC charts?
I'd like to make the same sort of chart for other time-based samples that have more complex trends over the duration of a batch, not simply exponential or linear.

Hi, Carrie.
Your application doesn't really sound like what I would call an "SPC" chart, but rather, more of a so-called "golden batch" chart. This type of visualization is used when a production activity should have an expected set of value(s) and/or a shape to a curve. You would then "overlay" actual values onto this curve to track actual vs. expected and perhaps to highlight deviations.
This can best be done by combining a multiple queries using BLS (one or more queries for the "limits" and expected values, one query for the actual values), and combining/merging them so that the charting engine (either a line/marker chart or an XY plot) sees them as coming from a single source.
With some creativity, you can even have the "outlier" points displayed in another color. The xMII application team can help you with setting this up - Jeremy may still have a chart template/transaction I put together a while back called "LimitChart", which could be used for your application.
Rick

Intensity over time

Hi everyone,
I have the following problem...
I am trying to plot some Light Intesity values over time out of a real time video. But I don't know how to create my VI ...
Therefore I have attached the VI I have until now. It first asks for a region of Interest by pushing the Setup-Button and after that the Measurement of the Intensity begins, shown in the second tab called "real time video"... the values are also shown in the box beside!
Now I don't know how to measure the time und how to write the time and intensity values in an array to plot it...
It would be best to capture the time value for every frame and consequently every intensity value...
Any ideas ???
I am using LV 8.0 ...I don't have a higher version
Message Edited by Portisblaed on 12-29-2007 07:03 AM
Attachments:
ROI-Button-sequence II.vi ‏106 KB

Hi,
I have one more question about the waveform chart...
When I play an AVI file with about 50 seconds time, and I plot the Intensity over time with the waveform chart, this plots shows me a timescale which doesn't fit to the time fro m the video! For example my 50 second video is played in a time of 20 seconds! What's the reason for that? Do I have to change the time settings somehow?
And the examples don't really help me to fourier transform the signal I got, because I don't know the time of the measurement! Just the x-scale of the wavefrom chart like you suggested it before...
Thanks for help!
Message Edited by Portisblaed on 01-08-2008 09:50 AM

ITunes sync bug causes space on iPod/iPhone to be gradually lost over time

This topic pertains to iTunes for Windows version 10.1.1 and most likely all prior versions. At the time of this writing 10.1.1 is the latest version.
I have clearly identified a bug with the procedure iTunes uses specifically to copy Music over to the iPod and iPhone units. A detailed description with steps to reproduce follows, but first the summary: Space is gradually wasted by iTunes erroneously copying certain tracks twice! The 2nd copy is not recorded in the itunesDB file, and space wasted on these duplicate tracks is counted under "Other" in the iTunes capacity screen. It is impossible to ever retrieve this space from the portable device without doing a factory restore on the Summary screen, which of course will also wipe out all your Apps, Videos, Photos, Music, etc at the same time. Hardly an ideal workaround!!
Details:
When several tracks are to be copied to the portable device; either an iPod or an iPhone, and I have successfully reproduced this on both an iPod nano 5th Generation and an iPhone 4, sometimes a track is accidentally copied twice while, one of the selected tracks isn't copied at all. The user will notice when this occurs, that during their sync, one of their songs just seems to be missing. Syncing again will then copy the track which was missed during the last sync, but unfortunately, the 2nd copy of the track that was erroneously duplicated remains. The track which is duplicated appears in the hidden folder on your iPod file system as both the AAAA.mp3 filename structure and the <track name>.mp3 file name. Oddly enough, when this bug occurs, the itunesDB does not associate to the AAAA.mp3 like it normally would, but to the <track name>.mp3 and the AAAA.mp3 file is just wasted space on your device which cannot be recovered without manually deleting this file (a task which is impossible on an iPhone without hacking the device).
It is easy to reproduce this. This is very obvious if you start with an empty, new iPod. Sync a bunch of tracks to your iPod (the more the better), in fact this cannot happen if you only sync 1 track at a time, then check to see if the number of tracks is equal to the number of tracks that should be there. i.e. did the sync seem to just miss 1 or 2 tracks?
Make sure "Enable disk mode" is checked for your device, and browse to (Drive Letter):\iPod_Control\Music\ and you will eventually find that exact number of files which have actual track names instead of the standard AAAA.mp3 type filename. Next, in iTunes, remove ALL songs and any other forms of audio (such as podcasts), from the device. Your music folder techincally should now be empty, but as you browse through the hidden Music folder in the device, you will stumble upon a couple of files that remain. These are the orphaned files I've been talking about.
The effect:
Over time, with repeated additions and removal of songs from one's device, these files accumulate. The iPod owner, none the wiser, will start to wonder why "Other" in the iTunes capacity display is continuing to grow. I was highly suspicious after cleaning out my iPod entirely, that "Other" was still showing 1.6GB!! I browsed through the filesystem wondering why which led me to discover tons of various music files in the music folder which shouldn't have been there (after all, iTunes shows no music stored on this device).
The Fix:
Some sort of bug is causing this erroneous duplicate copy to be generated, and then the database to actually reference the erroneous copy instead of the AAAA.mp3 copy. One workaround iTunes could actually build in some sort of enumeration function that scans all of it's internal F## folders in the Music folder looking for these orphaned files, and simply erase them if they are not contained in the itunesDB. Pushing out this type of behavior into a new iTunes release would also fix the problem for all the people who've already racked up GBs of wasted space as that space would suddenly become available again for apps, tracks, and other files.

Two steps forward - one step back.
Thanks to insight from others here I enabled disk use and went to [drive letter]/iPod/control/music
There I saw a long list of folders called F00, F01, F02 etc.
In my case there were 49 of them with roughly 400 files in each folder.
The bulk of the files were named ABCD.mp4 down to ZYXW.mp4.
In each of the fifty folders were, as predicted above, a handful of song files labeled as such - ie borntorun.mp3 or iseered.mp4
I opened each and every one of the folders, deleted the files with real names and synced the pod.
On my 120 GB the yellow "other" fell dramatically, down to under 1 GB. Which is under 1% of the total. Not great but acceptable.
So far, so good.
Now that I had fresh space I set about adding new songs to the pod.
Imagine my disappointment when I rechecked the F00 to F49 folders and saw that song name files had crept back in. Not as many, and I was able to delete them quickly and keep "other" under 1 GB. But still. It's like having crab grass or rodents.
Is there any hint that iTunes might address the underlying cause?
In the gripping process of deleting four or five files from each folder I noted that some specific files came up again and again. Just for laughs I'm going to delete and re-add those songs in case that helps.

Amount of key presses a user makes over time - BPM

Hi,
Im working on a small program that needs to get the amount of keypresses a user makes over time.
Basically its for calcuating the BPM a user is inputting. So a uers taps a beat for 5 seconds and the amount of tap is saved and multiplied by 12 to get the Users BPM.
So far i have this:
package Version1;
import java.awt.*;
import java.awt.event.ActionEvent;
import java.awt.event.ActionListener;
import java.awt.event.KeyEvent;
import java.awt.event.KeyListener;
import java.util.Timer;
import java.util.TimerTask;
import javax.swing.*;
public class muTap extends JFrame implements KeyListener, ActionListener {
    JTextArea display;
     * main - the main method
    public static void main(String[] args) {
        javax.swing.SwingUtilities.invokeLater(new Runnable() {
            public void run() {
                theGUI();
     * muTap constructor
    public muTap(String name) {
        super(name);
     * theGUI - creates the gui for muTap
    public static void theGUI() {
        muTap frame = new muTap("muTap");
        frame.setDefaultCloseOperation(JFrame.EXIT_ON_CLOSE);
        //Set up the content pane.
        frame.addComponents();
        //Display the window.
        frame.pack();
        frame.setVisible(true);
     * adComponents - adds gui components to muTap
    public void addComponents() {
        JButton button = new JButton("Start");
        button.addActionListener(this);
        display = new JTextArea();
        display.setEditable(false);
        display.addKeyListener(this);
        JScrollPane scrollPane = new JScrollPane(display);
        scrollPane.setPreferredSize(new Dimension(375, 125));
        getContentPane().add(scrollPane, BorderLayout.PAGE_START);
        getContentPane().add(button, BorderLayout.PAGE_END);
    public void keyTyped(KeyEvent e) {
        //Do Nothing
    /** Handle the key pressed event from the text field. */
    public void keyPressed(KeyEvent e) {
        //TODO call the getBPMfromKboard() method
        taps++;
        System.out.println("Tap: " + taps);
    /** Handle the key released event from the text field. */
    public void keyReleased(KeyEvent e) {
        //Do Nothing
    /** Handle the button click. */
    public void actionPerformed(ActionEvent e) {
        //Do Nothing
        //initialCountdown(3, "Start Tapping Fool");
        countDown(3);
     * countDown - a simple countdown timer for use when getting users input.
     * @param time amount of time to count down from
     * @return      true when timer ends.
    public static int taps;
    public void countDown(final int time) {
        taps = 0;
        final Timer timer = new Timer();
        timer.scheduleAtFixedRate(new TimerTask()
            int i = time;
            public void run() {
                i--;
                String s = Integer.parseInt(i); // error because of this i.
                display.setText(s);
                if (i < 0) {
                    timer.cancel();
                    if(time == 3)
                        display.setText("Start Tapping");
                        countDown(5);
                    else if(time == 5)
                        display.setText("Number of taps: " + taps);
                        //System.out.print("Number of taps" +taps);
        }, 0, 1000);
}But i get errors when i try running it:
"Exception in thread "Timer-1" java.lang.RuntimeException: Uncompilable source code"
It doesnt seem to like me parsing int to string here:
String s = Integer.parseInt(i); Any ideas? or if youve got suggestions on another way to do it it'd be much appreiated.
Thanks!

Korvanica wrote:
It doesnt seem to like me parsing int to string here:
String s = Integer.parseInt(i);
Yikes, you've got that bit of code backward, there partner.
You use Integer.parseInt to parse a String into an int, not the other way around.
If you want to change an int to a String, do
String s = String.valueOf(i)or you can use the various formatters out there.

I ended up with 3 Apple IDs over time. How can I get it down to one account?

I ended up with 3 Apple IDs over time. When I sink my iPad, some apps won't sync because the app was purchased under a different account?
How can I get it down to one account and be able to sync all of my iTunes purchases (apps, music, etc.) on my iPad and iPhone?
This is driving me crazy! grrrr. :-)
I have .me; .mac and .icloud accounts.
- Dave
Running OS X 10.8.5 (Mountain Lion) on iMac, using iPad 4 (64GB) and iPhone 5.

Thanks. I was afraid of that. Darn Apple....we use Apple products because they are elegant and easy to use, why can't apple simplify the ID issues??? :-)
Thanks for the reply.

How to limit data range in a Line chart with Time Refresh Control

Hi All,
I have a Line chart with Time Refresh Control and I would like to make some constraints to this navigation.
For example, I would like to limit the user to navigate in a data range of 8 hours.
Is this posible?
Thanks in advance

Hi Pedro,
as far as I know, this is not possible using the time controls on an iChart. However, you may have some success by using your own time controls which call JavaScript methods exposed by the applet.
For example, you could begin by hiding the time and calendar buttons on an iChart, and creating some buttons of your own. For instance, to set the start date of a query (and thus the start date of the iChart using the query), you can use the following:
document.getElementById("appletID").getQueryObject().setStartDate(<date string>);
Using code like the above (look into the xMII script assistant and documentation), you should be able to build time controls which satisfy your requirements. The exact format of <date string> in the sample above will depend on the date format defined in the query template this script calls.
Hope this helps,
Sascha

Is ther a way to speed up a Mac? Mine has gotten slower and slower over time. When memory comes close to full would that have an effect on performance? Is there a way to determine unused programs/software to remove and free space?

Is there a way to speed up a Mac (similar to de-fragging on a PC)? Mine has gotten slower and slower over time.
When memory/disc comes close to full would that have an effect on performance? How should I determine what programs/software to remove and free space?

Things You Can Do To Resolve Slow Downs
If your computer seems to be running slower here are some things you can do:
Start with visits to:     OS X Maintenance - MacAttorney;
                                  The X Lab: The X-FAQs;
                                  The Safe Mac » Mac Performance Guide;
                                  The Safe Mac » The myth of the dirty Mac;
                                  Mac maintenance Quick Assist.
Boot into Safe Mode then repair your hard drive and permissions:
Repair the Hard Drive and Permissions Pre-Lion
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
Repair the Hard Drive - Lion/Mountain Lion/Mavericks
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilites Menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD disk icon and click on the arrow button below.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Restart your computer normally and see if this has helped any. Next do some maintenance:
For situations Disk Utility cannot handle the best third-party utility is Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible.
Note: Alsoft ships DW on a bootable DVD that will startup Macs running Snow Leopard or earlier. It cannot start Macs that came with Lion or later pre-installed, however, DW will work on those models.
Suggestions for OS X Maintenance
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or later and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive.
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
          Mac OS X Snow Leopard and malware detection
          OS X Lion- Protect your Mac from malware
          OS X Mountain Lion- Protect your Mac from malware
          About file quarantine in OS X
If you require anti-virus protection I recommend using VirusBarrier Express 1.1.6 or Dr.Web Light both from the App Store. They're both free, and since they're from the App Store, they won't destabilize the system. (Thank you to Thomas Reed for these recommendations.)
Troubleshooting Applications
I recommend downloading a utility such as TinkerTool System, OnyX, Mavericks Cache Cleaner, or Cocktail that you can use for removing old log files and archives, clearing caches, etc. Corrupted cache, log, or temporary files can cause application or OS X crashes as well as kernel panics.
If you have Snow Leopard or Leopard, then for similar repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. Applejack does not work with Lion and later.
Basic Backup
For some people Time Machine will be more than adequate. Time Machine is part of OS X. There are two components:
1. A Time Machine preferences panel as part of System Preferences;
2. A Time Machine application located in the Applications folder. It is
    used to manage backups and to restore backups. Time Machine
    requires a backup drive that is at least twice the capacity of the
    drive being backed up.
Alternatively, get an external drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
1. Carbon Copy Cloner
2. Get Backup
3. Deja Vu
4. SuperDuper!
5. Synk Pro
6. Tri-Backup
Visit The XLab FAQs and read the FAQ on backup and restore. Also read How to Back Up and Restore Your Files. For help with using Time Machine visit Pondini's Time Machine FAQ for help with all things Time Machine.
Referenced software can be found at MacUpdate.
Additional Hints
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
Add more RAM. If your computer has less than 2 GBs of RAM and you are using OS X Leopard or later, then you can do with more RAM. Snow Leopard and Lion work much better with 4 GBs of RAM than their system minimums. The more concurrent applications you tend to use the more RAM you should have.
Always maintain at least 15 GBs or 10% of your hard drive's capacity as free space, whichever is greater. OS X is frequently accessing your hard drive, so providing adequate free space will keep things from slowing down.
Check for applications that may be hogging the CPU:
Pre-Mavericks
Open Activity Monitor in the Utilities folder. Select All Processes from the Processes dropdown menu. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Mavericks and later
Open Activity Monitor in the Utilities folder. Select All Processes from the View menu. Click on the CPU tab in the toolbar. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Often this problem occurs because of a corrupted cache or preferences file or an attempt to write to a corrupted log file.

I have realised over time I have created multiple accounts. I have bought music on my iphone and am not able to locate the account that I made most of my purchases on. I have bank statements on the purchases but don't know how to contact someone to help.

I have realised over time I have created multiple accounts. I have bought music on my Iphone and am not able to locate the account that I made most of my purchases on. I have bank statements on the purchases but don't know how to contact someone in Itune to help me. PLEASE

I don't have the app adn no expereince with it, but it appears basec on teh app description you may need it installed on your MAC as well to download the files.
You might find help on the vendors website: http://www.nfinityinc.com/index.html

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