Charts not showing on report
I've had crystal reports running for some time on our dedicated Internet server. This has been working OK for the last 10 months.
I've added a new report which now uses charts however I'm having problems in that the chart does not get displayed. No red cross, just a blank white image with no chart.
I've reviewed many support forums and as a result have doubled checked all entries in my web.config and file permissions on temporary file locations. Everything seems OK...
I would point the blame at either something to do with the handlers surrounding CrystalImageHandler.aspx or file permissions, but what I don't understand is that embedded images within the report are working perfectly OK. It is just the chart which is not showing.
I double checked the image http location and both my embedded image and chart use the CrystalImageHandler.
Embedded Image:
http://mydomain.com/auth/CrystalImageHandler.aspx?dynamicimage=cr_tmp_image_5ba728a0-45a7-4732-938f-9ec0e0f9231a.png
Chart:
http://mydomain.com/auth/CrystalImageHandler.aspx?dynamicimage=cr_tmp_image_d4217261-ff67-48d5-97a8-be1fc6bdbe4e.png
Even tried these in new browser windows. The first address shows, the second just shows a blank image.
I've tried the exact same report from my local host and it works perfectly ok.
I've also tried running procmon on the server to try and identify any ACCESS DENIED messages but none are shown.
Any ideas to what might be wrong?
Im using Crystal Reports 2008 with .Net 3.5 (Visual Studio 2008) on IIS7 Windows 2008 Server.
Thanks in advance.
James
I tried to register the DLL however,
regsvr32.exe "c:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\sscsdk80.dll"
generates the following windows error:
The module "c:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\sscsdk80.dll" failed to load.
Make sure the binary is stored art the specified path or debug it to check for problems with the binary od dependent .DLL files.
The application has failed to start because its side-by side configuration is incorrect. Please see the application log for more detail.
Appliction log entry
Activation context generation failed for "c:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\sscsdk80.dll". Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.4053" could not be found. Please use sxstrace.exe for detailed diagnosis.
I've run procmon and examined w3wp.exe on just processes and threads and everthing qappears to be OK, everything reports as SUCCESS. I've uploaded the output here:
http://www.fastlanesystems.co.uk/tmp/08122010-crystal-chart-issue-procexplorer.txt
Any other ideas to why this might not be working?
Thanks
James
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