Chat fail

I tried my first online chat with Verizon, to get the answers to questions about international service.  The first question took extra back and forth because of the rep's typos, and then, instead of answering my second question, she wrote thanks and ended the chat.  Now all chat reps are busy.  What a horrible system.  Anyone else with experience suggesting I should try this again?

    You should definitely have a better Chat experience than what you had jeds! We can answer your questions right here. You can also reach out to us on Twitter or Facebook. What other questions do you have?
Thank you,
VanessaS_VZW
Follow us on Twitter @VZWSupport

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  • Video and audio chat not working

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    That let me get both of us a connection. I checked her settings although I'm not 100% what they should be. I was able to sit there and show her what buttons to click.
    My point is, I think I got it resolved. Maybe it was just that her modem was a problem and the AX took care of it, or maybe it was something else I did. In the end, I wasn't getting her audio through my speakers (i got my iSight as my audio out, and her side was fine)...
    This is a different quest, and I'll do some research before I ask, but... I never actually got to chat with her because I've set up my Bluetooth headset to work on my machine, and iChat couldn't find it, cause I left it at home!
    Thanks again for your help, and I'll definitely be back when I have other issues (or answers) with iChat.
    Guy

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