Chat for Channel Partners in CRM 2007

Hi Gurus,
How can Chat facility be provided to Channel Partners in SAP CRM.
Please tell the prerequisities to provide the facility in SAP CRM.
The requirement is that the chat facility will be used by channel partners to chat with a central helpdesk and viceversa.
Thanks,
Sarat.

Hi Sarat,
You find more information related to "Chat for Channel Partner" under the key word "Live Support" or "Live Web Collaboration" , for example when you search the CRM 2007 documentation in the Help Portal (http://help.sap.com).
The Live Web Collaboration is part of the CRM Web Channel capabilities which enable real-time communication between the online partner and a live customer service representative, using the following capabilities
- Immediate personal assistance at your fingertips
- Ability for partners to choose their preferred communication, such as Chat sessions, or E-mail
- Routing to the right agent at the right time
- Agents provided with context information to best serve the partner
Hope this helps.
Best regards,
Carolin

Similar Messages

  • Consultant's Cookbook for WebIC relevant to CRM 2007?

    We will be installing CRM 2007.  I'm looking for a good IC Webclient cookbook, but the only document I found on SAP's site is Consultant's Cookbook For IC for CRM 5.0 SP03.   This appears to have alot of good information.  Can anyone tell me if this information is still relevant for CRM 2007?  I couldn't find any similar type cookbook for CRM 2007.

    Pam,
    The cookbook will give you a "sneak peak" of the underlying technologies, however you will need to get the cookbook for the new release.  The best way to do this is purchase the 2006s OKP material from SAP.  Most of the material in the 2006s cookbook will apply for 2007 with some differences between the releases.
    The good part of the 50 cookbook is you will see how some of the underlying components of the new UI were built.  When you compare how the 40/50 release works with the new one, you will be asking why didn't they make this easy soon.
    The best part of the new 52 compared to the older technology, is that you don't have to edit HTML to configure the screen layouts like in 40.  You still have all the concepts of the context with nodes and the whole GENIL/BOL layers.
    Take care,
    Stephen

  • Alerts for Marketing Attributes in CRM 2007

    Hi
    We are using CRM 2007 and we have marketing attributes maintained on the Sold-to party business partner. We want this marketing attribute to be displayed in the interaction center when the agent confirms the account.
    How to configure Alerts (Intent Driven Interaction) for marketing attributes.
    Thanks and Regards
    Rupesh Patil

    Moved to CRM - Interaction Center Forum

  • Partners in CRM as users in EP

    Hello,
      can anybody provide me some information on the following question in the subject? The use case would be: in a specific scenario an internet self-service application needs to be created, served by an EP. The users logging in on this portal should be tracked in CRM. I'd need to know how is it possible to have "partners" defined in CRM as users in the Portal.
    Thank you,
    Gabor

    Hi Sarat,
    You find more information related to "Chat for Channel Partner" under the key word "Live Support" or "Live Web Collaboration" , for example when you search the CRM 2007 documentation in the Help Portal (http://help.sap.com).
    The Live Web Collaboration is part of the CRM Web Channel capabilities which enable real-time communication between the online partner and a live customer service representative, using the following capabilities
    - Immediate personal assistance at your fingertips
    - Ability for partners to choose their preferred communication, such as Chat sessions, or E-mail
    - Routing to the right agent at the right time
    - Agents provided with context information to best serve the partner
    Hope this helps.
    Best regards,
    Carolin

  • Channel partners

    Hi,
    i want to upload channel partners(channel managemnt) into sap crm from legacy.please let me know the process and required bapis and function modules to create and change  chanel partners .
    Thanks
    swathi

    Hi Sarat,
    You find more information related to "Chat for Channel Partner" under the key word "Live Support" or "Live Web Collaboration" , for example when you search the CRM 2007 documentation in the Help Portal (http://help.sap.com).
    The Live Web Collaboration is part of the CRM Web Channel capabilities which enable real-time communication between the online partner and a live customer service representative, using the following capabilities
    - Immediate personal assistance at your fingertips
    - Ability for partners to choose their preferred communication, such as Chat sessions, or E-mail
    - Routing to the right agent at the right time
    - Agents provided with context information to best serve the partner
    Hope this helps.
    Best regards,
    Carolin

  • OUTLOOK INTEGRATION to CRM 2007

    Hi,
    I have a requirement for integrating Outlook to CRM 2007 for the marketing activities. Does Anyone has the idea of how to achieve this. I came to know two types are available. Groupware and One to One. My requirement is of Group Ware Integration.
    Thanks in Advance...!!!
    Venki

    u can visit this link
    http://blogs.msdn.com/crm/archive/2006/12/20/v3c-has-been-released.aspx
    and there u can down load
    http://www.microsoft.com/downloads/details.aspx?FamilyId=740E1B3B-11C3-4AEF-B2E3-8309E0CF1BB0&displaylang=en

  • Crm 2007 - product by partner sales organization

    hello
    I'm trying to customize the following procedure:
    1.Create opportunity or quotation,
    2. enter a business partner (prospect/sold to)
    Get the relevant product list to the specific partner (determind by the partner sales organization)
    I read that the PPR procedure should be the answer, i tried it
    and no luck.
    can you please give an answer or a direction?
    Thanks
    Rika

    hi jay..
    If u got any solution for the same please provide us, it would be great help.as we are also facing the same problem.
    and also give me step by step procedure to transfer the variant product from ecc to crm 2007.
    any links any usefull material for variant product in crm 2007 will be highly appreciated.

  • Pdf doc  is required for  B2C  CRM 2007  WEB SHOP

    Hello Experts,
    We have a scenario where (pdf doc ) is required for  b2c Header level and tem level in CRM 2007 web channel.
    we  have set up a product and product catalog and maintained a PDF document in the HEADER AREA--
    Documents Tab--BDS_PDF folder.
    After intial replication Documents was published in the following path 
    *catalog/DE DE161EE3D35DAAF19F1E000C29D94525.pdf     *
    we are able to find images and pdf in the  index server but unable to  see the same in the web shop.
    Did I miss some thing ? Do I need to do any other settings in XCM or in JSP?
    Thanks in advance
    Namitha Verma

    Hello  namitha Verma
      I am facing the same problem, are  you able solve the problem kindly let me know .     
    Regards
      Kiran Posanapalli

  • What are the steps for adding a new field to the ST for CRM 2007?.

    Yeah, I know it's a basic question. I'm fairly familiar with CRM 5.0 but 2007 is new to me and there a good few changes.
    If I need to add a new field (probably with some processing to set its value) to the Service ticket what would be the steps I need to take to achieve this in CRM  2007?.
    Your help would be much appreciated.
    Jas.

    Are we talking about the EEW Business objects displayed in the EEWB as there is no business object called 'CRM OPPORTUNITY', but there is one called 'OPPORTUNITY'. Just wanted to make sure I was on the right track.
    So, as I need to change the service ticket it would mean that my transaction type will be service request,or whatever the shorted value is, is that correct?.
    I can see the transaction types in table CRMC_PROC_TYPE_T, although it looks like I need to pick SRVO (Service order) at a guess, and if this is right I'm looking for the EEW Business object to match. But it feels like guesswork to me. For example, I could choose EEW Business object 'SERVICE_TRANSACTION' which has an Extension type of 'CUSTOMER_H', or I could choose EEW Business object 'SERVICE_CONTRACT' or 'SERVICE_CONFIRMATION', although the last is unlikely. But, my point is there is so much open to interpreatation, and I'm expecting it to be more exact. Perhaps I'm just missing something.
    Jas.
    Edited by: Jason Stratham on Sep 4, 2009 2:30 PM
    Edited by: Jason Stratham on Sep 4, 2009 2:39 PM

  • Error while building B2B for CRM 2007

    Hi All
    I am trying to make few changes in B2B application for CRM 2007.
    I have created projects for crmisawebb2bsap.com and  crmhomeshrextsap.com
    But whenever I try to build anyone of them.
    There is a error.
    Build log -
    Development Component Build (2009-07-28 12:14:18)
      Component name: crm/b2b_2
      Component vendor: sap.com
      SC compartment: sap.com_SAP-CRMAPP_1
        Source code location: http://xxx/sap.com_SAP-CRMAPP/dev/inactive/DCs/sap.com/crm/b2b_2/_comp/
      DC root folder: C:\Documents and Settings\.dtc\4\DCs\sap.com\crm\b2b_2\_comp\
      DC type: J2EE
      DC subtype: Enterprise Application
    DC Model check:
              [dcmake] All used DCs are available locally
              [dcmake] ERROR: Check for used DCs failed: Cannot build because used component is broken: sap.com/crm/isa/web/b2b( sap.com_SAP-SHRWEB_1)
              [dcmake] Build failed with errors.
    Please advice me how to proceed.
    Thanks
    Pratyush

    Did you find the issue? I'm trying to install binutils and the gcc toolchain on my laptop.  I was able to get it to work (randomly) on my desktop a year ago (http://nakedproof.blogspot.com/2012/09/ … linux.html), but the same steps aren't working anymore.

  • FAQ: User Interface Guidelines for CRM 2007 are now available

    The CRM UI Concept Team has made the UI Guidelines for CRM Web Client User Interface (CRM 2007 UI) available to the BPX community:
    This document provides an overview of the on-premise as well as the off-premise versions of the SAP CRM Web Client User Interface (UI). It contains the properties and principles of the SAP CRM Web Client UI that are already committed and available. For planned features, refer to the corresponding specification documents.
    The information in the guidelines starts with general topics, followed by details. The sections are organized with high-level topics like Page Types and Navigation Schema first, followed by the consecutive sections describing which building blocks and elements of the UI populate the various pages. A section typically starts with one or more screenshots of a central UI element with a generic explanation. The subsequent sections explain the detailed aspects of each element.
    We hope that you will find this information useful.
    Enjoy the new CRM UI! [UI Guidelines for CRM Web Client User Interface (CRM 2007 UI)_ |http://www.sapdesignguild.org/resources/CRM-UI-Guidelines-Customers.pdf]
    Edited by: Zhaojie Liu on Jun 10, 2009 10:08 AM

    Hi,
    not sure why your download stops.. you can also try to download via this link: [http://www.sapdesignguild.org/resources/CRM-UI-Guidelines-Customers.pdf|http://www.sapdesignguild.org/resources/CRM-UI-Guidelines-Customers.pdf] (Document is 17,4MB of size)
    Here the guidelines also have been posted together with an article about the CRM 2007 Web Client UI.
    Hope this helps
    Best regards
    Ingo

  • User Interface Guidelines for CRM 2007 are now available

    The CRM UI Concept Team has made the [UI Guidelines for CRM Web Client User Interface (CRM 2007 UI)|https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/302d8152-002b-2b10-34bd-9ff3c712dd4b] available to the BPX community:
    This document provides an overview of the on-premise as well as the off-premise versions of the SAP CRM Web Client User Interface (UI). It contains the properties and principles of the SAP CRM Web Client UI that are already committed and available. For planned features, refer to the corresponding specification documents.
    The information in the guidelines starts with general topics, followed by details. The sections are organized with high-level topics like Page Types and Navigation Schema first, followed by the consecutive sections describing which building blocks and elements of the UI populate the various pages. A section typically starts with one or more screenshots of a central UI element with a generic explanation. The subsequent sections explain the detailed aspects of each element.
    We hope that you will find this information useful.
    Enjoy the new CRM UI!
    Feel free to provide your feedback.
    Edited by: Florian Weigmann  on Jul 17, 2008 9:14 PM

    Hi,
    not sure why your download stops.. you can also try to download via this link: [http://www.sapdesignguild.org/resources/CRM-UI-Guidelines-Customers.pdf|http://www.sapdesignguild.org/resources/CRM-UI-Guidelines-Customers.pdf] (Document is 17,4MB of size)
    Here the guidelines also have been posted together with an article about the CRM 2007 Web Client UI.
    Hope this helps
    Best regards
    Ingo

  • Disp+work.EXE stopped when installing NW07 for CRM 2007 on Maxdb Windows

    Hi,
    I am installing NW07 for CRM 2007 on Maxdb 7.7 and Windows 2004 64bit.
    The installer cannot start the dispatcher on step 32. The dispatcher starts with green and is running  a while but Dialog queue is standstill. After few secodes the dispatcher changes to yellow as become disp+work.EXE stopped.
    Any advice? I have checked the RAM and log sizes etc and they seem to be ok. Database is running ok.
    System cannot connect the database?
    Here is dev_w0 file contets:
    trc file: "dev_disp", trc level: 1, release: "700"
    sysno      01
    sid        XCR
    systemid   562 (PC with Windows NT)
    relno      7000
    patchlevel 0
    patchno    144
    intno      20050900
    make:      multithreaded, Unicode, 64 bit, optimized
    pid        2260
    Sun Nov 16 16:56:01 2008
    kernel runs with dp version 232000(ext=109000) (@(#) DPLIB-INT-VERSION-232000-UC)
    length of sys_adm_ext is 576 bytes
    SWITCH TRC-HIDE on ***
    ***LOG Q00=> DpSapEnvInit, DPStart (01 2260) [dpxxdisp.c   1243]
         shared lib "dw_xml.dll" version 144 successfully loaded
         shared lib "dw_xtc.dll" version 144 successfully loaded
         shared lib "dw_stl.dll" version 144 successfully loaded
         shared lib "dw_gui.dll" version 144 successfully loaded
         shared lib "dw_mdm.dll" version 144 successfully loaded
    rdisp/softcancel_sequence :  -> 0,5,-1
    use internal message server connection to port 3901
    Sun Nov 16 16:56:06 2008
    WARNING => DpNetCheck: NiAddrToHost(1.0.0.0) took 4 seconds
    ***LOG GZZ=> 1 possible network problems detected - check tracefile and adjust the DNS settings [dpxxtool2.c  5371]
    MtxInit: 30000 0 0
    DpSysAdmExtInit: ABAP is active
    DpSysAdmExtInit: VMC (JAVA VM in WP) is not active
    DpIPCInit2: start server >ESITV016LAB_XCR_01                      <
    DpShMCreate: sizeof(wp_adm)          25168     (1480)
    DpShMCreate: sizeof(tm_adm)          5652128     (28120)
    DpShMCreate: sizeof(wp_ca_adm)          24000     (80)
    DpShMCreate: sizeof(appc_ca_adm)     8000     (80)
    DpCommTableSize: max/headSize/ftSize/tableSize=500/16/552064/552080
    DpShMCreate: sizeof(comm_adm)          552080     (1088)
    DpSlockTableSize: max/headSize/ftSize/fiSize/tableSize=0/0/0/0/0
    DpShMCreate: sizeof(slock_adm)          0     (104)
    DpFileTableSize: max/headSize/ftSize/tableSize=0/0/0/0
    DpShMCreate: sizeof(file_adm)          0     (72)
    DpShMCreate: sizeof(vmc_adm)          0     (1864)
    DpShMCreate: sizeof(wall_adm)          (41664/36752/64/192)
    DpShMCreate: sizeof(gw_adm)     48
    DpShMCreate: SHM_DP_ADM_KEY          (addr: 000000000EE70050, size: 6348592)
    DpShMCreate: allocated sys_adm at 000000000EE70050
    DpShMCreate: allocated wp_adm at 000000000EE72150
    DpShMCreate: allocated tm_adm_list at 000000000EE783A0
    DpShMCreate: allocated tm_adm at 000000000EE78400
    DpShMCreate: allocated wp_ca_adm at 000000000F3DC2A0
    DpShMCreate: allocated appc_ca_adm at 000000000F3E2060
    DpShMCreate: allocated comm_adm at 000000000F3E3FA0
    DpShMCreate: system runs without slock table
    DpShMCreate: system runs without file table
    DpShMCreate: allocated vmc_adm_list at 000000000F46AC30
    DpShMCreate: allocated gw_adm at 000000000F46ACB0
    DpShMCreate: system runs without vmc_adm
    DpShMCreate: allocated ca_info at 000000000F46ACE0
    DpShMCreate: allocated wall_adm at 000000000F46ACF0
    MBUF state OFF
    DpCommInitTable: init table for 500 entries
    ThTaskStatus: rdisp/reset_online_during_debug 0
    EmInit: MmSetImplementation( 2 ).
    MM global diagnostic options set: 0
    <ES> client 0 initializing ....
    <ES> InitFreeList
    <ES> block size is 4096 kByte.
    Using implementation view
    <EsNT> Using memory model view.
    <EsNT> Memory Reset disabled as NT default
    <ES> 127 blocks reserved for free list.
    ES initialized.
    Sun Nov 16 16:56:07 2008
    rdisp/http_min_wait_dia_wp : 1 -> 1
    ***LOG CPS=> DpLoopInit, ICU ( 3.0 3.0 4.0.1) [dpxxdisp.c   1633]
    ***LOG Q0K=> DpMsAttach, mscon ( ESITV016LAB) [dpxxdisp.c   11822]
    DpStartStopMsg: send start message (myname is >ESITV016LAB_XCR_01                      <)
    DpStartStopMsg: start msg sent
    CCMS: AlInitGlobals : alert/use_sema_lock = TRUE.
    CCMS: Initalizing shared memory of size 60000000 for monitoring segment.
    CCMS: start to initalize 3.X shared alert area (first segment).
    DpMsgAdmin: Set release to 7000, patchlevel 0
    MBUF state PREPARED
    MBUF component UP
    DpMBufHwIdSet: set Hardware-ID
    ***LOG Q1C=> DpMBufHwIdSet [dpxxmbuf.c   1050]
    DpMsgAdmin: Set patchno for this platform to 144
    Release check o.K.
    Sun Nov 16 16:56:47 2008
    ERROR => DpHdlDeadWp: W0 (pid 1608) died [dpxxdisp.c   14532]
    ERROR => DpHdlDeadWp: W1 (pid 3940) died [dpxxdisp.c   14532]
    ERROR => DpHdlDeadWp: W2 (pid 636) died [dpxxdisp.c   14532]
    ERROR => DpHdlDeadWp: W3 (pid 3484) died [dpxxdisp.c   14532]
    ERROR => DpHdlDeadWp: W4 (pid 3504) died [dpxxdisp.c   14532]
    ERROR => DpHdlDeadWp: W5 (pid 1108) died [dpxxdisp.c   14532]
    ERROR => DpHdlDeadWp: W6 (pid 3512) died [dpxxdisp.c   14532]
    ERROR => DpHdlDeadWp: W7 (pid 3592) died [dpxxdisp.c   14532]
    ERROR => DpHdlDeadWp: W8 (pid 3616) died [dpxxdisp.c   14532]
    ERROR => DpHdlDeadWp: W9 (pid 3608) died [dpxxdisp.c   14532]
    my types changed after wp death/restart 0xbf --> 0xbe
    ERROR => DpHdlDeadWp: W10 (pid 3368) died [dpxxdisp.c   14532]
    my types changed after wp death/restart 0xbe --> 0xbc
    ERROR => DpHdlDeadWp: W11 (pid 1388) died [dpxxdisp.c   14532]
    my types changed after wp death/restart 0xbc --> 0xb8
    ERROR => DpHdlDeadWp: W12 (pid 3276) died [dpxxdisp.c   14532]
    ERROR => DpHdlDeadWp: W13 (pid 1256) died [dpxxdisp.c   14532]
    ERROR => DpHdlDeadWp: W14 (pid 3400) died [dpxxdisp.c   14532]
    my types changed after wp death/restart 0xb8 --> 0xb0
    ERROR => DpHdlDeadWp: W15 (pid 2376) died [dpxxdisp.c   14532]
    my types changed after wp death/restart 0xb0 --> 0xa0
    ERROR => DpHdlDeadWp: W16 (pid 3032) died [dpxxdisp.c   14532]
    my types changed after wp death/restart 0xa0 --> 0x80
    DP_FATAL_ERROR => DpWPCheck: no more work processes
    DISPATCHER EMERGENCY SHUTDOWN ***
    increase tracelevel of WPs
    NiWait: sleep (10000ms) ...
    NiISelect: timeout 10000ms
    NiISelect: maximum fd=421
    NiISelect: read-mask is NULL
    NiISelect: write-mask is NULL
    Sun Nov 16 16:56:57 2008
    NiISelect: TIMEOUT occured (10000ms)
    dump system status
    Workprocess Table (long)               Sun Nov 16 14:56:57 2008
    ========================
    No Ty. Pid      Status  Cause Start Err Sem CPU    Time  Program          Cl  User         Action                    Table
    0 DIA     1608 Ended         no      1   0        0                                                                         
    1 DIA     3940 Ended         no      1   0        0                                                                         
    2 DIA      636 Ended         no      1   0        0                                                                         
    3 DIA     3484 Ended         no      1   0        0                                                                         
    4 DIA     3504 Ended         no      1   0        0                                                                         
    5 DIA     1108 Ended         no      1   0        0                                                                         
    6 DIA     3512 Ended         no      1   0        0                                                                         
    7 DIA     3592 Ended         no      1   0        0                                                                         
    8 DIA     3616 Ended         no      1   0        0                                                                         
    9 DIA     3608 Ended         no      1   0        0                                                                         
    10 UPD     3368 Ended         no      1   0        0                                                                         
    11 ENQ     1388 Ended         no      1   0        0                                                                         
    12 BTC     3276 Ended         no      1   0        0                                                                         
    13 BTC     1256 Ended         no      1   0        0                                                                         
    14 BTC     3400 Ended         no      1   0        0                                                                         
    15 SPO     2376 Ended         no      1   0        0                                                                         
    16 UP2     3032 Ended         no      1   0        0                                                                         
    Dispatcher Queue Statistics               Sun Nov 16 14:56:57 2008
    ===========================
    --------++++--
    +
    Typ
    now
    high
    max
    writes
    reads
    --------++++--
    +
    NOWP
    0
    2
    2000
    6
    6
    --------++++--
    +
    DIA
    5
    5
    2000
    5
    0
    --------++++--
    +
    UPD
    0
    0
    2000
    0
    0
    --------++++--
    +
    ENQ
    0
    0
    2000
    0
    0
    --------++++--
    +
    BTC
    0
    0
    2000
    0
    0
    --------++++--
    +
    SPO
    0
    0
    2000
    0
    0
    --------++++--
    +
    UP2
    0
    0
    2000
    0
    0
    --------++++--
    +
    max_rq_id          12
    wake_evt_udp_now     0
    wake events           total     8,  udp     7 ( 87%),  shm     1 ( 12%)
    since last update     total     8,  udp     7 ( 87%),  shm     1 ( 12%)
    Dump of tm_adm structure:               Sun Nov 16 14:56:57 2008
    =========================
    Term    uid  man user    term   lastop  mod wp  ta   a/i (modes)
    Workprocess Comm. Area Blocks               Sun Nov 16 14:56:57 2008
    =============================
    Slots: 300, Used: 1, Max: 0
    --------++--
    +
    id
    owner
    pid
    eyecatcher
    --------++--
    +
    0
    DISPATCHER
    -1
    WPCAAD000
    NiWait: sleep (5000ms) ...
    NiISelect: timeout 5000ms
    NiISelect: maximum fd=421
    NiISelect: read-mask is NULL
    NiISelect: write-mask is NULL
    Sun Nov 16 16:57:02 2008
    NiISelect: TIMEOUT occured (5000ms)
    DpHalt: shutdown server >ESITV016LAB_XCR_01                      < (normal)
    DpJ2eeDisableRestart
    DpModState: buffer in state MBUF_PREPARED
    NiBufSend starting
    NiIWrite: hdl 2 sent data (wrt=110,pac=1,MESG_IO)
    MsINiWrite: sent 110 bytes
    MsIModState: change state to SHUTDOWN
    DpModState: change server state from STARTING to SHUTDOWN
    Switch off Shared memory profiling
    ShmProtect( 57, 3 )
    ShmProtect(SHM_PROFILE, SHM_PROT_RW
    ShmProtect( 57, 1 )
    ShmProtect(SHM_PROFILE, SHM_PROT_RD
    DpWakeUpWps: wake up all wp's
    Stop work processes
    Stop gateway
    killing process (4076) (SOFT_KILL)
    Stop icman
    killing process (3800) (SOFT_KILL)
    Terminate gui connections
    wait for end of work processes
    wait for end of gateway
    [DpProcDied] Process lives  (PID:4076  HANDLE:388)
    waiting for termination of gateway ...
    NiWait: sleep (1000ms) ...
    NiISelect: timeout 1000ms
    NiISelect: maximum fd=421
    NiISelect: read-mask is NULL
    NiISelect: write-mask is NULL
    Sun Nov 16 16:57:03 2008
    NiISelect: TIMEOUT occured (1000ms)
    [DpProcDied] Process died  (PID:4076  HANDLE:388)
    wait for end of icman
    [DpProcDied] Process lives  (PID:3800  HANDLE:396)
    waiting for termination of icman ...
    NiWait: sleep (1000ms) ...
    NiISelect: timeout 1000ms
    NiISelect: maximum fd=421
    NiISelect: read-mask is NULL
    NiISelect: write-mask is NULL
    Sun Nov 16 16:57:04 2008
    NiISelect: TIMEOUT occured (1000ms)
    [DpProcDied] Process lives  (PID:3800  HANDLE:396)
    waiting for termination of icman ...
    NiWait: sleep (1000ms) ...
    NiISelect: timeout 1000ms
    NiISelect: maximum fd=421
    NiISelect: read-mask is NULL
    NiISelect: write-mask is NULL
    Sun Nov 16 16:57:05 2008
    NiISelect: TIMEOUT occured (1000ms)
    [DpProcDied] Process lives  (PID:3800  HANDLE:396)
    waiting for termination of icman ...
    NiWait: sleep (1000ms) ...
    NiISelect: timeout 1000ms
    NiISelect: maximum fd=421
    NiISelect: read-mask is NULL
    NiISelect: write-mask is NULL
    Sun Nov 16 16:57:06 2008
    NiISelect: TIMEOUT occured (1000ms)
    [DpProcDied] Process lives  (PID:3800  HANDLE:396)
    waiting for termination of icman ...
    NiWait: sleep (1000ms) ...
    NiISelect: timeout 1000ms
    NiISelect: maximum fd=421
    NiISelect: read-mask is NULL
    NiISelect: write-mask is NULL
    Sun Nov 16 16:57:07 2008
    NiISelect: TIMEOUT occured (1000ms)
    [DpProcDied] Process lives  (PID:3800  HANDLE:396)
    waiting for termination of icman ...
    NiWait: sleep (1000ms) ...
    NiISelect: timeout 1000ms
    NiISelect: maximum fd=421
    NiISelect: read-mask is NULL
    NiISelect: write-mask is NULL
    Sun Nov 16 16:57:08 2008
    NiISelect: TIMEOUT occured (1000ms)
    [DpProcDied] Process lives  (PID:3800  HANDLE:396)
    waiting for termination of icman ...
    NiWait: sleep (1000ms) ...
    NiISelect: timeout 1000ms
    NiISelect: maximum fd=421
    NiISelect: read-mask is NULL
    NiISelect: write-mask is NULL
    Sun Nov 16 16:57:09 2008
    NiISelect: TIMEOUT occured (1000ms)
    [DpProcDied] Process lives  (PID:3800  HANDLE:396)
    waiting for termination of icman ...
    NiWait: sleep (1000ms) ...
    NiISelect: timeout 1000ms
    NiISelect: maximum fd=421
    NiISelect: read-mask is NULL
    NiISelect: write-mask is NULL
    Sun Nov 16 16:57:10 2008
    NiISelect: TIMEOUT occured (1000ms)
    [DpProcDied] Process lives  (PID:3800  HANDLE:396)
    waiting for termination of icman ...
    NiWait: sleep (1000ms) ...
    NiISelect: timeout 1000ms
    NiISelect: maximum fd=421
    NiISelect: read-mask is NULL
    NiISelect: write-mask is NULL
    Sun Nov 16 16:57:11 2008
    NiISelect: TIMEOUT occured (1000ms)
    [DpProcDied] Process lives  (PID:3800  HANDLE:396)
    waiting for termination of icman ...
    NiWait: sleep (1000ms) ...
    NiISelect: timeout 1000ms
    NiISelect: maximum fd=421
    NiISelect: read-mask is NULL
    NiISelect: write-mask is NULL
    Sun Nov 16 16:57:12 2008
    NiISelect: TIMEOUT occured (1000ms)
    [DpProcDied] Process lives  (PID:3800  HANDLE:396)
    waiting for termination of icman ...
    NiWait: sleep (1000ms) ...
    NiISelect: timeout 1000ms
    NiISelect: maximum fd=421
    NiISelect: read-mask is NULL
    NiISelect: write-mask is NULL
    Sun Nov 16 16:57:13 2008
    NiISelect: TIMEOUT occured (1000ms)
    [DpProcDied] Process lives  (PID:3800  HANDLE:396)
    waiting for termination of icman ...
    NiWait: sleep (1000ms) ...
    NiISelect: timeout 1000ms
    NiISelect: maximum fd=421
    NiISelect: read-mask is NULL
    NiISelect: write-mask is NULL
    Sun Nov 16 16:57:14 2008
    NiISelect: TIMEOUT occured (1000ms)
    [DpProcDied] Process died  (PID:3800  HANDLE:396)
    DpStartStopMsg: send stop message (myname is >ESITV016LAB_XCR_01                      <)
    NiIMyHostName: hostname = 'ESITV016LAB'
    AdGetSelfIdentRecord: >                                                                           <
    AdCvtRecToExt: opcode 60 (AD_SELFIDENT), ser 0, ex 0, errno 0
    AdCvtRecToExt: opcode 4 (AD_STARTSTOP), ser 0, ex 0, errno 0
    DpConvertRequest: net size = 189 bytes
    NiBufSend starting
    NiIWrite: hdl 2 sent data (wrt=562,pac=1,MESG_IO)
    MsINiWrite: sent 562 bytes
    send msg (len 110+452) to name                    -, type 4, key -
    DpStartStopMsg: stop msg sent
    NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
    NiBufIIn: NIBUF len=274
    NiBufIIn: packet complete for hdl 2
    NiBufReceive starting
    MsINiRead: received 274 bytes
    MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
    DpHalt: received 164 bytes from message server
    NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
    NiBufIIn: NIBUF len=274
    NiBufIIn: packet complete for hdl 2
    NiBufReceive starting
    MsINiRead: received 274 bytes
    MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
    DpHalt: received 164 bytes from message server
    NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
    NiBufIIn: NIBUF len=274
    NiBufIIn: packet complete for hdl 2
    NiBufReceive starting
    MsINiRead: received 274 bytes
    MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
    DpHalt: received 164 bytes from message server
    NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
    NiBufIIn: NIBUF len=274
    NiBufIIn: packet complete for hdl 2
    NiBufReceive starting
    MsINiRead: received 274 bytes
    MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
    DpHalt: received 164 bytes from message server
    NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
    NiBufIIn: NIBUF len=274
    NiBufIIn: packet complete for hdl 2
    NiBufReceive starting
    MsINiRead: received 274 bytes
    MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
    DpHalt: received 164 bytes from message server
    NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
    NiBufIIn: NIBUF len=274
    NiBufIIn: packet complete for hdl 2
    NiBufReceive starting
    MsINiRead: received 274 bytes
    MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
    DpHalt: received 164 bytes from message server
    NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
    NiBufIIn: NIBUF len=274
    NiBufIIn: packet complete for hdl 2
    NiBufReceive starting
    MsINiRead: received 274 bytes
    MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
    DpHalt: received 164 bytes from message server
    NiIRead: hdl 2 recv would block (errno=EAGAIN)
    NiIRead: read for hdl 2 timed out (0ms)
    DpHalt: no more messages from the message server
    DpHalt: send keepalive to synchronize with the message server
    NiBufSend starting
    NiIWrite: hdl 2 sent data (wrt=114,pac=1,MESG_IO)
    MsINiWrite: sent 114 bytes
    send msg (len 110+4) to name           MSG_SERVER, type 0, key -
    MsSndName: MS_NOOP ok
    Send 4 bytes to MSG_SERVER
    NiIRead: hdl 2 recv would block (errno=EAGAIN)
    NiIPeek: peek successful for hdl 2 (r)
    NiIRead: hdl 2 received data (rcd=114,pac=1,MESG_IO)
    NiBufIIn: NIBUF len=114
    NiBufIIn: packet complete for hdl 2
    NiBufReceive starting
    MsINiRead: received 114 bytes
    MSG received, len 110+4, flag 3, from MSG_SERVER          , typ 0, key -
    Received 4 bytes from MSG_SERVER                             
    Received opcode MS_NOOP from msg_server, reply MSOP_OK
    MsOpReceive: ok
    MsSendKeepalive : keepalive sent to message server
    NiIRead: hdl 2 recv would block (errno=EAGAIN)
    Sun Nov 16 16:57:15 2008
    NiIPeek: peek for hdl 2 timed out (r; 1000ms)
    NiIRead: read for hdl 2 timed out (1000ms)
    DpHalt: no more messages from the message server
    DpHalt: sync with message server o.k.
    detach from message server
    ***LOG Q0M=> DpMsDetach, ms_detach () [dpxxdisp.c   12168]
    NiBufSend starting
    NiIWrite: hdl 2 sent data (wrt=110,pac=1,MESG_IO)
    MsINiWrite: sent 110 bytes
    MsIDetach: send logout to msg_server
    MsIDetach: call exit function
    DpMsShutdownHook called
    NiBufISelUpdate: new MODE -- (r-) for hdl 2 in set0
    SiSelNSet: set events of sock 312 to: ---
    NiBufISelRemove: remove hdl 2 from set0
    SiSelNRemove: removed sock 312 (pos=2)
    SiSelNRemove: removed sock 312
    NiSelIRemove: removed hdl 2
    MBUF state OFF
    AdGetSelfIdentRecord: >                                                                           <
    AdCvtRecToExt: opcode 60 (AD_SELFIDENT), ser 0, ex 0, errno 0
    AdCvtRecToExt: opcode 40 (AD_MSBUF), ser 0, ex 0, errno 0
    AdCvtRecToExt: opcode 40 (AD_MSBUF), ser 0, ex 0, errno 0
    blks_in_queue/wp_ca_blk_no/wp_max_no = 1/300/17
    LOCK WP ca_blk 1
    make DISP owner of wp_ca_blk 1
    DpRqPutIntoQueue: put request into queue (reqtype 1, prio LOW, rq_id 15)
    MBUF component DOWN
    NiICloseHandle: shutdown and close hdl 2 / sock 312
    NiBufIClose: clear extension for hdl 2
    MsIDetach: detach MS-system
    cleanup EM
    EsCleanup ....
    EmCleanup() -> 0
    Es2Cleanup: Cleanup ES2
    ***LOG Q05=> DpHalt, DPStop ( 2260) [dpxxdisp.c   10421]
    Good Bye .....
    BR,
    Kari

    Hi,
    here is the right log content:
    trc file: "dev_w0", trc level: 1, release: "700"
    ACTIVE TRACE LEVEL           1
    ACTIVE TRACE COMPONENTS      all, MJ
    B 
    B Mon Nov 17 10:24:39 2008
    B  create_con (con_name=R/3)
    B  *** ERROR => Invalid profile parameter dbms/type (or environment variable dbms_type) = <undef>, cannot load DB library
    [dbcon.c      4537]
    M sysno      01
    M sid        XCR
    M systemid   562 (PC with Windows NT)
    M relno      7000
    M patchlevel 0
    M patchno    144
    M intno      20050900
    M make:      multithreaded, Unicode, 64 bit, optimized
    M pid        2184
    M
    M  kernel runs with dp version 232000(ext=109000) (@(#) DPLIB-INT-VERSION-232000-UC)
    M  length of sys_adm_ext is 576 bytes
    M  ***LOG Q0Q=> tskh_init, WPStart (Workproc 0 2184) [dpxxdisp.c   1305]
    I  MtxInit: 30000 0 0
    M  DpSysAdmExtCreate: ABAP is active
    M  DpSysAdmExtCreate: VMC (JAVA VM in WP) is not active
    M 
    M Mon Nov 17 10:24:40 2008
    M  DpShMCreate: sizeof(wp_adm)          25168     (1480)
    M  DpShMCreate: sizeof(tm_adm)          5652128     (28120)
    M  DpShMCreate: sizeof(wp_ca_adm)          24000     (80)
    M  DpShMCreate: sizeof(appc_ca_adm)     8000     (80)
    M  DpCommTableSize: max/headSize/ftSize/tableSize=500/16/552064/552080
    M  DpShMCreate: sizeof(comm_adm)          552080     (1088)
    M  DpSlockTableSize: max/headSize/ftSize/fiSize/tableSize=0/0/0/0/0
    M  DpShMCreate: sizeof(slock_adm)          0     (104)
    M  DpFileTableSize: max/headSize/ftSize/tableSize=0/0/0/0
    M  DpShMCreate: sizeof(file_adm)          0     (72)
    M  DpShMCreate: sizeof(vmc_adm)          0     (1864)
    M  DpShMCreate: sizeof(wall_adm)          (41664/36752/64/192)
    M  DpShMCreate: sizeof(gw_adm)     48
    M  DpShMCreate: SHM_DP_ADM_KEY          (addr: 0000000010E70050, size: 6348592)
    M  DpShMCreate: allocated sys_adm at 0000000010E70050
    M  DpShMCreate: allocated wp_adm at 0000000010E72150
    M  DpShMCreate: allocated tm_adm_list at 0000000010E783A0
    M  DpShMCreate: allocated tm_adm at 0000000010E78400
    M  DpShMCreate: allocated wp_ca_adm at 00000000113DC2A0
    M  DpShMCreate: allocated appc_ca_adm at 00000000113E2060
    M  DpShMCreate: allocated comm_adm at 00000000113E3FA0
    M  DpShMCreate: system runs without slock table
    M  DpShMCreate: system runs without file table
    M  DpShMCreate: allocated vmc_adm_list at 000000001146AC30
    M  DpShMCreate: allocated gw_adm at 000000001146ACB0
    M  DpShMCreate: system runs without vmc_adm
    M  DpShMCreate: allocated ca_info at 000000001146ACE0
    M  DpShMCreate: allocated wall_adm at 000000001146ACF0
    M  ThTaskStatus: rdisp/reset_online_during_debug 0
    X  EmInit: MmSetImplementation( 2 ).
    X  MM global diagnostic options set: 0
    X  <ES> client 0 initializing ....
    X  Using implementation view
    X  <EsNT> Using memory model view.
    M  <EsNT> Memory Reset disabled as NT default
    X  ES initialized.
    M 
    M Mon Nov 17 10:24:41 2008
    M  ThInit: running on host ESITV016LAB
    M  calling db_connect ...
    B  create_con (con_name=R/3)
    B  *** ERROR => Invalid profile parameter dbms/type (or environment variable dbms_type) = <undef>, cannot load DB library
    [dbcon.c      4537]
    M  ***LOG R19=> ThInit, db_connect ( DB-Connect 008192) [thxxhead.c   1440]
    M  in_ThErrHandle: 1
    M  *** ERROR => ThInit: db_connect (step 1, th_errno 13, action 3, level 1) [thxxhead.c   10468]
    M 
    M  Info for wp 0
    M 
    M    stat = WP_RUN
    M    waiting_for = NO_WAITING
    M    reqtype = DP_RQ_DIAWP
    M    act_reqtype = NO_REQTYPE
    M    rq_info = 0
    M    tid = -1
    M    mode = 255
    M    len = -1
    M    rq_id = 65535
    M    rq_source =
    M    last_tid = 0
    M    last_mode = 0
    M    semaphore = 0
    M    act_cs_count = 0
    M    csTrack = 0
    M    csTrackRwExcl = 0
    M    csTrackRwShrd = 0
    M    mode_cleaned_counter = 0
    M    control_flag = 0
    M    int_checked_resource(RFC) = 0
    M    ext_checked_resource(RFC) = 0
    M    int_checked_resource(HTTP) = 0
    M    ext_checked_resource(HTTP) = 0
    M    report = >                                        <
    M    action = 0
    M    tab_name = >                              <
    M    attachedVm = no VM
    M 
    M  *****************************************************************************
    M  *
    M  *  LOCATION    SAP-Server ESITV016LAB_XCR_01 on host ESITV016LAB (wp 0)
    M  *  ERROR       ThInit: db_connect
    M  *
    M  *  TIME        Mon Nov 17 10:24:41 2008
    M  *  RELEASE     700
    M  *  COMPONENT   Taskhandler
    M  *  VERSION     1
    M  *  RC          13
    M  *  MODULE      thxxhead.c
    M  *  LINE        10688
    M  *  COUNTER     1
    M  *
    M  *****************************************************************************
    M 
    M  PfStatDisconnect: disconnect statistics
    M  Entering TH_CALLHOOKS
    M  ThCallHooks: call hook >ThrSaveSPAFields< for event BEFORE_DUMP
    M  *** ERROR => ThrSaveSPAFields: no valid thr_wpadm [thxxrun1.c   724]
    M  *** ERROR => ThCallHooks: event handler ThrSaveSPAFields for event BEFORE_DUMP failed [thxxtool3.c  261]
    M  Entering ThSetStatError
    M  ThIErrHandle: do not call ThrCoreInfo (no_core_info=0, in_dynp_env=0)
    M  Entering ThReadDetachMode
    M  call ThrShutDown (1)...
    M  ***LOG Q02=> wp_halt, WPStop (Workproc 0 2184) [dpnttool.c   327]
    BR,
    Kari

  • Configuring Fact sheet for CRM 2007

    Hi guys
    Went through best prcatice B08 and configured necessary steps for my factsheet
    Also checked previous topic discussions and found this subject header under this forum Configuring Fact sheet in IC CRM 2007 : Pls help
    I did exactly as said, factsheet shows under my nav bar, but when i confirm BP and navigate to factheet. It is not showing default view which inlcudes Ibase, Email, Lead and so on
    All I want to see is my master data marketing attributes, physical address and previous transactions of that BP
    Please advice what to do or what Im missing
    Thanks
    Jogi

    Hi,
    In component BSP_DLC_FS and View factsheetyou can select the page type and once the Layout type is chosen, you can select your Fact sheet views from available Fact Sheet Views and there you can assign your views.I think you must have activated the fact sheet button for your PFCG Role.
    I went to Component BSP_DLC_FS and clicked on display.
    Went to views and selected BSP_DLC_FS/factsheet. Where exactly do I select the page types and layouts and my factsheet views? Still fairly new to the the BSP_WD_CMPWB  so please excuse
    Thanks Jogi

  • View Campaigns for BP outside of Interaction Center CRM 2007 / CRM 7.0

    Hi Gurus
    When using the Service Professional role for a given BP I would like to know what Campaigns he has been a part of.
    It is very easy to view this in the Interaction Centre, but from the Service Professional Role I have not been able to view in CRM 2007.
    Does anyone know if this can be doen for CRM 2007 or CRM 7.0
    Thanks
    Panduranga

    anyone able to help with this please?

Maybe you are looking for