Chat rep told me one thing and have log, now I get another but not in writing.

chat rep told me I could buy 4G jetpack and upgrade my 2200 mifi 3G without losing unlimited plan. He said if I did it online I couldn't do it but if I bought one retail, then I could switch and get 4G on the new jetpack. I have chat log in writing. Went out and bought the 4G device and it arrived today and I when to switch it today, the customer service person Melissa said she would get it done but now Verizon says both reps were wrong and they won't do that. I'm going to cancel my mifi and my cell phone now and charge them back for the purchase of the jetpack. I have all what they said I could do in writing but they won't tell me in writing that I can't do it. When speaking to supervisor, John Lloyd, my verizon phone cut off and rebooted (not sure if they did that?) anyhow called him back on another phone and he doesn't answer. Left voice mail twice trying to get escalation address. Verizon is clearly not worthy of my continued service.

This is the chat log with the rep. The rep explained that upgrading online was not possible but buying a 4G Jetpack and then switching was ok. See below:
Please hold for a Verizon Wireless sales representative, we appreciate your patience. Your current estimated wait time is 0 min 1 secs.
I can’t wait to tell you how you can get MORE! Ask me about our new MORE Everything Plans now!
(chat transcript removed)
Private info removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

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