Chat subsytems is in shutdown state. Please contact your administrator.

Question

    Hello!
    I see message "Chat subsystems is in shutdown state. Please contact your administrator."  when I try to log in "Unified CXX Web Chat".
   How can I fix this error?

Answer 1

Hi could you tell me how do you setup the code that is generated in the CCX to test the chat agent? I mean i already have the code i show you below, now how can I setup the conexion or link with the ccx? I save it in a HTML file and i open it in a PC bit there i cant get the conexión, what else I need to do? I do really aprecciate your help
function updateAuthor(theForm){
if(theForm.extensionField_Name){
if(theForm.extensionField_Name.value!=""){
theForm.author.value=theForm.extensionField_Name.value;
theForm.extensionField_Name.name='extensionField_h_Name';
return(true);}}
if(theForm.extensionField_Email){
if(theForm.extensionField_Email.value!=""){
theForm.author.value=theForm.extensionField_Email.value;
theForm.extensionField_Email.name='extensionField_h_Email';
return(true);}}
return(true);}
span { display: inline-block; width: 120px; }
Title:
Name:
Details:
Problem: SoporteCompras
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