Chat&Vision Gift Card.

I had the same issue. I was refused once and when I did another I got this e-mail saying that:
We have some news about the Skype Gift card order you made with us on 3rd Jan 2014. Here at ChatandVision we take online security very seriously, which means that we have certain safeguards in place to ensure that our customers are protected from any potentially fraudulent activity. As a result, from time to time, certain orders are selected for additional security checks prior to the order being processed, including the following items in your recent order:
Qty
Product
Unit Price
Total
3
Skype e-Gift Card (USD 10.00)
7.00
21.00
Cost of Items
21.00
What this means is that one of our online security specialists will be personally looking into your order on the next working day and will then be in touch via email should there be any further queries. We apologise that this will inevitably result in a slight delay in completing your order, but we hope that you understand that these precautionary measures are important to ensure that we are able to continue to provide the highest level of protection for your online payments.
If for any reason you are still waiting for an update in 2 working days, please feel free to contact us by visiting the Contact Us page on the website.
Thank you for shopping with ChatandVision.com.
If the transaction is passed under Paypal, I don't understand why Chatandvision delays the purchase in thie unaccepatable way.......

I also ordered a gift card on Dec 21st... paid via MasterCard and the payment shows on my statement... It's now Jan 13th and I have not received my gift card after repeated contact attempts... my recourse now is to contact Mastercard...

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Chat and Vision Gift card pending

Order number SO480967 for a 20 dollar skype gift card has not been delivered. Card is needed for urgent calls.

akshayvk wrote:
Hello, the order was placed yesterday morning and was for email delivery. In the past this had taken just a few hours. Thank you.
Hello
Unfortunately increased security checks have resulted in a longer lead time. Please advise if you don't receive your order within the next few days.
Thanks.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Chat and Vision Scam : Bought Skype Gift Card, No ...

I had bought a Skype Gift Card worth $10.00 from ChatAndVison, and Skype moderators please don't tell me it's got nothing to do with skype since I was redirected from skype.com itself. It's been 4 days, and I still haven't got any email regarding the gift card being sent and payment being verified.
The only mail I got from them initially was this:
Dear xxxxx,
Thank you for shopping with ChatandVision!
We wish to acknowledge that we have received your order, which will be processed shortly after the payment has been verified.
Once your payment has been confirmed, we will be sure to contact you again.
You may wish to track your order by simply clicking the 'Track your Order' link located at the bottom of our webpage, and enter your login details.
For your convenience, your login details are as follows:
xxxxxxx
xxxxx
Also for your reference, kindly review the details of your order below:
Purchase Summary:
Order No:
SOxxxxxx
Order Date:
23rd Jan 2014
Billing Information:
xxxxx
Delivery Information:
xxxxxxxx
Qty
Product
Unit Price
Total
1
Skype e-Gift Card (USD 10.00)
10.00
10.00
Cost of Items
10.00
Delivery
0.00
Currency
USD
Grand Total
10.00
Once again, thank you for shopping with us here at ChatandVision. Your business is appreciated, and we look forward to serving you again in the future. In the event of any queries, please do not hesitate to visit our F.A.Q page or e-mail us using the online webform located here for further assistance.
And the email lies, you can never track the Order, it doesn't even appear there.
I tried contacting them over their support by filling up the form, but I haven't heard from them yet and it's been 2 days.
I sense scam and I simply DO NOT undestand why Skype doesn't have their own shop and relies on this pathetic third party to do the transactions.

http://community.skype.com/t5/Hardware/Re-eGift-Card-from-Chat-amp-Vision/m-p/3041370/highlight/true...
http://community.skype.com/t5/Hardware/again-Chat-and-Vision-is-xxxxxxxxxxxxxx-not-doing-the-refund-...
http://community.skype.com/t5/Security-Privacy-Trust-and/New-SCAM-email-false-quot-gift-quot-card-wi...

Chat and Vision won't deliver gift card

Hi.
I purchased a Skype gift card on April 12 from Chat and Vision (which I've done before w/o problems). Order WXE-571-32621. I have gone back and forth with them 5 times withouth success, the last time being today. I can see I am not the only one suffering from the inability of this skype retailer to execute, wish I had visited this section of Skype prior to ordering. Can you help?
Thanks.

juanv wrote:
Hi.
Can you help?
Hello and welcome to the Skype Community.
I'll ask Chat&Vision to contact you.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Gift card voucher ordered on Feb. 14 from Chat and...

I purchased a gift card on Valentines Day for my computer illiterate boyfriend. He tried redeeming the voucher but it wasn't working. I was going to visit his within the next month so I told him that I would do it for him so all he had to do was write the # down. However, when he went back to the email to get the redemption code to write down the email was gone...When I got there I searched everywhere for it, and it was gone. Luckily, I printed out my confirmation and sent it to my school email as well because my Skype emails that were sent on my gmail account were also gone. Anyways I tried dealing with Skype customer service but after telling them my issue they obviously only read the first part because this was their response:
**Please see the following response from Skype customer service***
Hello >>>>>,
Thank you for contacting Skype Customer Service!
We are sorry to know that your boyfriend was not able to redeem the Gift card you gave him. Please do not worry, I am happy to help you on this.
To further assist you, please provide with us these below information:
1.   Gift card code
2.   Copy of the payment receipt
3.   Screenshot of the error when redeeming the code
You reply is very important for us to give you a proper resolution. Rest assured, we will attend to your concern as soon as you provide us with these necessary information.
We look forward to your reply.
Thank you for choosing Skype!
Best regards,
Skype Customer Service
So my response was:
I provided you with the confirmation number in my first email which is proof that I paid for the certificates. I do not have the gift card code, that is what I am trying to get from you. I do not have a screenshot of the error, he attempted to redeem the code several times, it wasn't working then the next time it was attempted the email was gone which meant the code was gone. If we had known this was going to happen we would have taken a screenshot. In the future we will remember to take screen shots when dealing with skype. Is there a phone number I can call to deal with someone directly, it seems as though you did not really read my problem because if you did then you would have known that number one and three are an issue because of the situation. I don't mean to be rude at all but it is a punch in the face for you to respond with that because it is OBVIOUS you didn't read it. Can you put my confirmation number in and resend the email out to .......... or credit my debit card. If you are unable to do that can you please provide me with a phone # so that I can call and speak to someone. Also, I do believe that his email disappeared because mine did too, but don't worry I have a copy.
Thank you
I did have another conversation via email (which also deleted) the Skype customer representative, said that I was basically going to need to take up the issue with ChatandVision because they deal with the gift cards. He left me to contact ChatandVision, I have no idea WHO within the company would help deal with this issue though. I tried emailng them but I have no idea what email to use because all the emails I use they are getting kicked back. I am sending ChatandVision the copy of the receipt that I paid. I also sent Skype the proof of purchase...the confirmation number is actually included.   I don't understand why it is so difficult to look up the confirmation number on the attached copy of my receipt? I don't understand why a valentines day present isn't being delivered.
Please help me find a simle answer...what is the contact information for ChatandVision? If you have any other suggestions to my problem..I am all ears.
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

priyadershini wrote:
Do you know what's the best way to get through to them
Hello and welcome to the Skype Community!
I'll ask Chat&Vision to contact you urgently.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Chat and vision eGift card - another undelivered !

I purchased $30US an e-gift card on 15 02 2015 for a friend.Than on 17/02/2015 ireceived email from chat and vision with lie "Brilliant news: Your friend has received your eGift Card.
Best regards,
Cynthia Appleby
Customer Care Officer
ChatandVision Ltd.
"Skype's Global Merchant Partner"
And as of today it has not been delivered. It is quite important that you resolve the issue today other way i am doing chargeback so chat and vision want use illegally my money and stop lying
Wally
Solved!
Go to Solution.

Hello,
DO NOT BUY FROM THEM FOR SIMPLE REASON THEY WILL STILL YOUR MONEYIt is almost a week since my riginal post and they dont bother to contact or respond to my post.TTHEY JUST AROGANT THIVES

Gift Card purchased on October 6 from Chat and Vis...

Hi Norman,
I am experiencing the same problem- I purchased a gift card from Chat and Vision, through the Skype offers website on 6th October and expected the order to go through instantly. However, I received an email with the following order code: SO448425, saying that my order was being processed and that it would take up to 2 days. However, it has been 8 days and I have not received any update regarding the order. The recipient has not received the gift card either and we have both been waiting. I sent Chat and Vision 2 emails but have not received a reply, and I just noticed that many other users have had the same experience. Do you know what's the best way to get through to them and seek a refund? Thanks so much!
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content.

priyadershini wrote:
Do you know what's the best way to get through to them
Hello and welcome to the Skype Community!
I'll ask Chat&Vision to contact you urgently.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Chat & Vision payment not going through

[Topic title updated by moderator to be more descriptive. Original topic title was: "Chat & Vision"]
This is really a message for Microsoft. I have in the past attempted to buy prepaid cards from Chat & Vision in repoinse to email offers from Skype. At the end of the transaction I was told my bank had refused payment. My bank confirmed it had authorised payment but the payment was never collected. After several conversations with Chat & Vision I gave up.
Recently I tried again to buy a gift card wih exactly the same result. Oddly, however within 2 days i received an email from Western Union offering me a discounted gift card for Skype with a link that took me to a Skype log in page. Both the Western Union email and the Skype log in page were absolutely authentic in every detail that i could check. Nevertheless i declined the invitation to log in and sent the email to Western Union for a check. They replied advising me never to respond to such emails and I have to assume from this that the whole thing was a scam.
I just think it amazingly coincidental that this "opportunity" arose immediately after my contact with Chat & Vision and one which Microsoft should take seriously and investigate.
Finally I have tried to find the names of the "selected retailers" that sell Skype Gift Cards in the UK but ot seems they are non existent??

Searcher38 wrote:
[Topic title updated by moderator to be more descriptive. Original topic title was: "Chat & Vision"]
This is really a message for Microsoft. I have in the past attempted to buy prepaid cards from Chat & Vision in repoinse to email offers from Skype. At the end of the transaction I was told my bank had refused payment. My bank confirmed it had authorised payment but the payment was never collected. After several conversations with Chat & Vision I gave up.
Recently I tried again to buy a gift card wih exactly the same result. Oddly, however within 2 days i received an email from Western Union offering me a discounted gift card for Skype with a link that took me to a Skype log in page. Both the Western Union email and the Skype log in page were absolutely authentic in every detail that i could check. Nevertheless i declined the invitation to log in and sent the email to Western Union for a check. They replied advising me never to respond to such emails and I have to assume from this that the whole thing was a scam.
I just think it amazingly coincidental that this "opportunity" arose immediately after my contact with Chat & Vision and one which Microsoft should take seriously and investigate.
Finally I have tried to find the names of the "selected retailers" that sell Skype Gift Cards in the UK but ot seems they are non existent??
Hi Chat & Vision, thanks for your reply and sorry to take so long to respond. I do not have the order Nr etc so cannot help you in that respect but my email is [Removed for privacy] and i was trying to send an email gift card to [Removed for privacy] if that helps. It is a transaction I would still like to complete but am concerned that i will have the same problems and that the money may simply disappear. If you can reassure me in that regard i am happy to try again. Perhaps you could remind me of the procedure though, to save me searching the site again? Many thanks and Regards

$ 100 Gift Card - Not Received - Frustrating !

I upgraded one of my phone - using the TRADEIN Promotion....BASIC to SMARTPHONE.
I had to call three times and finally speak to supervisor.....to get the textcode.
After submitting the textcode I received a brown envelope - I did everything mentioned and personally delivered the basic phone to the Post Office.
Called verizon to verify receipt - they kept telling me they dont have the phone.
Finally they said that they would give me the $100 gift card in the mail - this happened on Nov 15th 2011
Nov 28th 2011 - No gift card received - Called back again - was told to wait three weeks - till Dec 7th 2011.
Called back again on Dec 7th - was told - the delay could be because of Thanksgiving Weekend - wait 5 more days
Today Dec 13th 2011 - No sign of Gift Card.
I have been a Verizon customer for more than 10 years....
Verizon should keep its promise - the way they want their patrons to fulfill the contract.
This experience is dissappointing and upsetting....

Computica wrote:
Hello my mother had bought me a $60 gift card from the Skype Shop and it has been over 4 days and has yet to arrive. I also emailed the Chat and Vision support team with the order number and all I received was a automated message telling me to wait 48 hours for a reply.
Hello
If you do not receive a reply within 48 hours please let me know.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype e-gift card from chatandvision

I have same problem here- order e-gift card from Chatandvision from Skype website on October 13 and expected the order to go through instantly. my order number: SO450932,please help me to find my order status, thank you

rkunel wrote:
I order e-gift card from Chatandvision from Skype website on October 13 and expected the order to go through instantly.
Hello
It generally takes 5/7 days for Chat&Vision to process an order.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

No gift card

I purchased a Skype e-gift card on 22 of April.I placed my order with Chat and Vision. MY friend never received her gift card. And yes, she checked e-mail and the junk folder. The amount has been charged and withdrawn from my credit card.
It's been a week ago. No gift card.
Next step will be a call to my credit card company. So hopefully someone can help me.

Hello, tylkoproblemy, and welcome to the Community,
Thank you for your report, which has been forwarded to Chat & Vision. We have requested Chat & Vision to contact you urgently.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Re: Gift Card undelivered

I have purchased a gift card for my recipient worth $45 but it is undelivered to his email as on date.I have repeatedly contacted the customer support by emailing them but there's no proper solution yet,the gift card isn't delivered yet.I am very upset with chat and vision regarding how the issue is being handled.

Hi michaelsworld,
Could you kindly provide me with your order number please. I will look into your case with priority and update you asap.
Looking forward to heating from you soon.
Kind regards,
ChatandVision Ltd,

Another Report of Gift Card Ordered and Not Receiv...

Me too ! It was a birthday gift for yesterday. It now makes no sense to arrive two days late, and just looks like a gift of charity.
I was annoyed to have to fill in all my credit card details as skype already has them, and I don't like doing it online to unknown third parties without paypal. It was a gift from me to a fellow skype user, so should have been a very smooth transaction.
It was from Carol ([Removed for privacy]) to Marc ([Removed for privacy]).
Please contact Chat & Vision and cancel and refund my order. It is unsettling to discover that they are an online sales and marketing company.
Thanks in advance,
First things, first: for your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this. Thanks!

Hi, Lilashiv, and welcome to the Community,
lilashiv wrote: I was annoyed to have to fill in all my credit card details as skype already has them, and I don't like doing it online to unknown third parties without paypal.
Skype's authorized vendors do not have access to Skype accountholder files or records, so this explains why you were requested to provide payment details again.
Your post is flagged for review by those to whom I report.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Gift Card undelivered

Hey Skype,
I have ordered $10 gift card through your vendor Chat and Vision,.
48 hours have passed and the recipient still has not received the email.
I am looking at her email inbox with her and there's no sign of it.
This is unacceptable as she needs it urgently to call overseas.
Please take care of this as we consumers do not have direct access to Chat and Vision Customer Service (or lack thereof)
Thank you.

peterki wrote:
I have ordered $10 gift card through your vendor Chat and Vision,.
48 hours have passed and the recipient still has not received the email.
Hello
Orders for gift cards generally take longer than 48 hours for Chat&Vision to process. I'll check to make sure it's being done.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Re: Nightmare experience buying gift card from Cha...

i just purchased a birthday card for my wife wich she didnt get how do i post a complaint xxxxxxxxxxxxx

Hello
It generally takes 3/5 working days for Gift Cards to be delivered by Chat&Vision. If you haven't received by then please advise.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Chat&Vision Gift Card.

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