Chat with adobe on CC

Question

One moment please while we route your chat to a representative.
Thank you for contacting Adobe Sales. My name is Aseiya. How may I help you today?
Aseiya: Hi, may I have your first name please?
you: Steve
Aseiya: Hello Steve.
Aseiya: I'll be glad to help you with your purchase today.
you: I currently have 3 versions of CS6...how am I going to continue upgrading with the new cloud thing?
Aseiya: I'd be happy to help you with that.
Aseiya: Could you tell me which CS6 do you own?
you: CS6 standard...16.0.4
you: All 3 employees
Aseiya: Do you have Photoshop CS6?
you: yes, it is part of the creative suite...
Aseiya: Alright. 
Aseiya: Since you own CS6, you can upgrade to Creative cloud team with three users. 
Aseiya: You can signup for  US$39.99/month/user. 
Aseiya: A team membership includes all the applications and online services you get in a Creative Cloud individual membership, plus centralized license management, 100GB of cloud-based storage per user, and 2 expert service calls per user. 
Aseiya: Could you tell me how soon do you wish to signup?
you: I am confused as this seems to be a very expensive route than what I am currently doing....
Aseiya: With this plan, you can add any number of users under one account.   
Aseiya: You'll be charged on the number of users you've added.
you: 39.99 per month for 3 users...1439.64 per year how come this is so different than what I have done for years
Aseiya: Have you signed up  for US$29.99/month plan?   
you: NO, I purchase my upgrades every year as normal....for all 3 users.
Aseiya: Alright. 
Aseiya: The advantages thing is you’re always current at no extra charge, because you get access to the latest features as soon as they come out plus won't pay any upgrade price.
Aseiya: By becoming a member to Creative Cloud you will have the  access to Adobe’s latest innovations as soon as they are available.
you: Can I continue doing what I have been doing without the cloud....does not seem useful to us.
Aseiya: Yes, you can continue with that as well.
you: I have spent less upgrading that what you are saying i will be paying per month
Aseiya: Well, Creative cloud is available with subscription option only. 
you: Ok so cloud is not required if we want to operate as we have been doing...buying and upgrade, using the program until the next upgrade???
Aseiya: Yes, you can do that.
you: Ok..I am misunderstanding the cloud thing....we really have no need for this as we are a very small company and use CS to do our daily work, not really share anything....does this make since?
you: Does not seem like it is useful to us.
Aseiya: No problem. 
Aseiya: Let me explain how it works. 
Aseiya: Your Creative Cloud desktop applications (such as Photoshop and Illustrator) are installed directly on your computer, so you won't need an ongoing Internet connection to use them on a daily basis.
you: Thank you for the explanation...I have been very confused as I thought this was the only way that you would be able to upgrade to future versions. From what I gather, I can continue to operate as we have done until there is a need for the cloud.
Aseiya: An Internet connection is required the first time you install and license your desktop apps, but you can use the apps in offline mode. 
Aseiya: Well, as of now we have upgrade to CC only.
you: so am I going to have issues with people that use CC sending us files that we open in CS6?
Aseiya: Well, the send with CC files has to save the files in CS6 format so that CS6 users can open it.
Aseiya: *the sender. 
you: I do not see how this can benefit us....we are obligated to do the cloud whether we want to or not...right?
Aseiya: Well, if you dont want to signup for Creative cloud, you can still stay with CS6. 
Aseiya: However to get the new upgrades, Creative cloud is the only option.
you: I understand that..we are doing this now...
you: what happens when you have to go to CC2
Aseiya: Could you tell me what is CC2 that you're referring at? 
Aseiya: I'm sorry, did I lose you?
you: your next upgrade....we are a service company that people send files to daily created in creative suite...we have always stayed upgraded to accommodate the customers. today we receive a file that says we can import if we like because the file was created in CC...we just spent al lot of money to upgrade to CS6 when it was recently released...no we are faced with another cost involved...one that I do not see beneficial to us.
you: but is required for us to operate and at a much higher cost
Aseiya: I really understand your concern.   
Aseiya: However, this is the only option to use CC files. 
you: am I the only person concerned with this? this is a real hardship on a small business...3 computers to constantly keep upgraded is hard enough at 1200/year...now your wanting 1439.64/yr so we can continue using adobe products
Aseiya: Please ask the send to save the files in CS6 format and send it to you.
Aseiya: You cannot access CC files using CS6 which is the older version software.
you: Very unprofessional way of doing business....
you: Thank for your information...I must have missed the list of your board of directors...Is OBAMA on his board?
Aseiya: I certainly understand, however, due to compatibility issues, you cannot open CC files with CS6 software. 
you: I am going to post our conversation to the internet to see what everyone else's opinion is

Answer 1

Adobe's tech support will stay with you as long as possible to help you solve your problems. It's great to hear success stories like this, leidan!
Naturally, with millions of computer configurations out there, they can't resolve every issue. But they sure do try!