"Chat with an agent" has 2-HOUR+ wait time !!!

Does Adobe think customer service is a joke?   Why is a 2-hour wait time acceptable?  Someone contact me at [email protected] regarding a refund for an Adobe product I recently purchased.  If not I'll just have to dispute the charge with my credit card company.  Regardless of your attempt, forcing customers to wait over 2-hours for customer service will not stop me from getting a refund. 
Tip - if you want to learn about a company and how much they value their customers, see how long it take to get in touch with customer service.  That will tell you all you need to know.

We apologize for the inconvenience caused. What product are you looking help for?
Regards,
Anit Kumar

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