Check for Purchases...

Hey everyone. I'm having problems with iTunes, as far as the "Checking for Purchases..." option in the Advanced menu. I just bought some items off of Dane Cook's comedy album. The problem is, as soon as I purchase anything, iTunes automatically checks for previous purchases (which is good), except it gets stuck on the first download. It says "Downloading 1 of 7 - Hero (Karaoke Version)." It never passes that. Does anyone know how to avoid/skip/fix this? Thanks in advance.
I posted about this in the iTunes forum, but it's pretty unpopular, sorry.

I have one more question... Do you think reinstalling
iTunes would fix this? Thanks.
Maybe, maybe not. (I'm guessing no, but I may be mistaken)
It seems like more of a problem with the song itself than an actual issue with iTunes. You could try, but I think the iTMS Customer Service folks would be of the most help. Try reinstalling if you like though. If you do it (reinstall), post back if it works or not!
btabz

Similar Messages

Unable to check for purchases. The iTunes Store is temporarily unavailable.

Every time I go to check for purchases I receive this message. Ive been recieving it for a couple weeks now and its reallly starting to annoy me.
Based on what info I found, I tried adding different program and port exceptions to my firewall, and I toggled my virus scanner and spyware. (and I dont have an internet accelerator so thats not the cause).
So then when that failed i just turned my virus scanner and firewall completely off. Still its the same problem.
I have almost 70 downloads that are incomplete (because of an error that apple support has worked out with me), but I have no way of accessing them.
PLEASE HELP / GIVE ANY SUGGESTIONS
iTunes 7.3.0.54, Toshiba Satellite Laptop, Windows XP service pack 2
Toshiba Satellite Windows XP

ya....
"I understand that you are still receiving a message about connection error when trying to download your purchases.
I have confirmed that the iTunes Store is functioning and accepting connections. Therefore, the issue is likely related to your Internet connection, local network, or computer. I'm happy to provide some information that should help you connect to the iTunes Store again.
I apologize for any inconvenience you have experienced with this issue and I can imagine how frustrating this could be for you. However, the nature of your question falls outside the type of support provided via email by the iTunes Store team. The iTunes Store team answers non-technical questions about billing, customer accounts, downloading music, and iTunes Store."
Im going to send them my exact connection details and such.. but if anyone knows the solutions to this PLEASE tell. It would save a ton of time and frustration.

I need help! "Unable to check for purchases" for over a month!!!

I have been getting the same error message for over a month! Every time I try to check for purchases from the iTunes Store, I get a message saying: "Unable to check for purchases. The network connection timed out." I have 269 items waiting to be downloaded. I am SUPER frustrated, I contacted iTunes customer service twice now, the first time with no response and the second time the response I received didn't help any, I followed up to their answer, again with no response!! I really would like to download these items (most of which I paid for; some were free downloads...). I think this may have happened to me before when my computer crashed and I need to redownload everything from iTunes. I think there is just too many items to download all at once, but they won't even come up in my iTunes, so that I can download them a smaller number at a time! I also had a hard drive failure on my laptop about a week and a half ago (after this problem had already been occuring), and I'm pretty sure any of the items pending downloading that had already begun downloading and was stopped suddenly (a few; maybe a third of what is awaiting downloading...), those items' temporary files were deleted. Could this be causing a problem as well? I've read maybe trying to check for purchases at a less busy time of the day, really early in the morning, or really late at night...Will this work?? I've tried nearly 100 times repeatedly from 8-close to midnight since this has been occuring. I just want the items I paid for. I have been waiting for far too long. I've tried everything suggested and I don't know what else to do!!

First off, make sure Norton isn't blocking iTS access
Here are Norton directions
http://service1.symantec.com/SUPPORT/nip.nsf/0/7fb6e478e2a1abf78825708b00558625? OpenDocument&seg=hm&lg=en&ct=us
Secondly, you're the third or 4th person to post here that having hundreds of downloads cuases problems.
Contact iTS again, using the email they already sent. Don't start a new ticket.
Give them the URL of this topic, and ask them to reduce the number of items in your download queue. The magic number mentioned in the other thread was 69 downloads didn't cause a problem. (Apparently, 70 does)
Message was edited by: Katrina S.

My itunes wont check for purchased music

Every time I try to check for purchased music, my password and log in id are correct and my Internet connection is there, but every time I check, it tells me that it cannot check for purchased music and an unknown error has occurred, 11502. I need help because I cannot down load music that I have already purchased.

Hi Rickey,
I think you should contact the Music Store customer service agents to get help on this one. To contact them, go to the iTunes Help menu and select Music Store Service and Support and then click "iTunes Music Store
Customer Service" on that page.
Good luck,
Sara.

"Unable to check for purchases" error

So I'm getting a strange message I've never seen. I gifted a video game for my girlfriend and after she clicked on the link and entered the code apparently something happened in the beginning of the download of the game which suggested that she "check for purchases music." I upgraded her ipod to 1.2, upgraded to the new itunes 7, upgraded to the latest quicktime and repaired permissions. We are stuck in this problem now. iTunes can never check for purchases. It keeps saying its busy but I don't think that's it. Is there something we can try? I feel like an idiot now that I bought this $5 game and it won't even download on her computer. Anyone else have this problem???

I was having the same problem, then read here:
http://discussions.apple.com/thread.jspa?threadID=6378
to try re-authorizing the computer in iTunes. I did,
then did a "check for purchases" again and it worked.
Thanks Cyno!!

Unable to check for purchases problem . . .

Hi,
I mentioned this problem in another thread, but I think a new one is warranted.
I too have received the "Unable to check for purchases" message after upgrading some songs using iTunes Plus. After allowing for the initial congestion to die down, it has now been over a month since I bought them, yet I still can't get the songs.
But, my question is this. I emailed iTunes Customer Service, and I have received a reply requesting my billing details. I've checked, and this is information that Apple already holds. I'm a little suspicious about this request, here is the email:
"I am sorry that you are not able to download your items that are currently in your download queue. To help troubleshoot this for you, I would like for you to reply to this email.
In this email if you could please include the billing address associated with your account. I will also need your permission to test your account and reset your password.
Once we have received this information, we will verify, reset your password and test your account. You will then receive a follow up email with you new password and the results of our test."
Does this email sound realistic? Has anyone else received an email like this from iTunes Customer Service? I hope I can reset my password afterwards also.
Yours (in paranoia)
turkey101
15" MacBook Pro, 2.4GHz Santa Rosa Mac OS X (10.4.10) 12" Powerbook 1.5GHz G4 1.25GB, iMac 15 800MHz

Yes, this email is realistic and not an uncommon reply (I also had such a reply when once I had a problem with the iTunes Store). The iTunes Store customer service rep sometimes needs to be able log into your account and check things when a problem arises, and it's something they can't do without resetting the password since they don't have access to your current password, they can only change it. So I don't think you need to worry.

Unable to check for purchases..... timed out.

Hello.
On 7/1/08 I bought 353 tv episodes.
Initially a few downloaded while I slept that night, but then they stopped, and ever since then i've been getting this message.
"Unable to check for purchases. The network connection timed out.
Make sure your network settings are correct and your network connection is active, then try again."
1. I don't use any sort of firewall or router.
2. I don't have any anti-virus/adware/malware/etc software enabled.
I've tried flushing the DNS, I've tried deleting temporary internet files, i've deleted cookies, history files, all that. I added it to trusted sites. There is nothing blocking this connection, and I can connect to anything else just fine.
In fact, I can even connect to the store. If I purchase a song it will download.
And a few times i've been able to get it started in the past 13 days to where I am down to only 179 left to download.
It must have to do with how many things are in the queue is all I can imagine, although I have gotten it to work a few times.
Any suggestions would be appreciated.... 13 days and only able to download half of what I bought is really upsetting.
Thomas Cag
BTW I am using vista 32 bit
Oh, and i've tried connecting with WIFI, WWAN and a cable modem connection.

I am having the same problem, only a little more insidiously. What happened to me is I successfully downloaded a bunch of iPhone Apps, mainly with iTunes 7.7.0 under Windows XP. I then upgraded to iTunes 7.7.1 and when I tried to use the "Available Updates..." button on the Apps screen, I am told that I have not downloaded any of the purchases I already have. So I am told to "Check for purchases..." and I do this, but I always get the timed out message like you. It says it needs to download 292 things. It just doesn't make any sense! I can't update my apps because iTunes THINKS I haven't downloaded them, but I HAVE downloaded them. And what's more, iTunes thinks I need to re-download them, but when I try to do that, I get a Time out. And further, my theory is that it is BECAUSE there are 292 items it needs to download that it Times Out! I believe the connection is not actually timing out, but that the server is taking too long to assemble the message (plist) and thus the issue is really that the time outs in iTunes are set to short. I want to binary decompile iTunes and change the time out value but that would be illegal in my country, much as it would make people like you and me have a much sweeter life. Alas.

Daily show not showing up? Yes, i'm checking for purchases.

I purchased a multipass for the Daily Show for the second time (the first time it worked great), but this time, this week I haven't recieved any of the episodes. When I check for purchases it tells me i have all the episodes downloaded. I'm assuming that they had the show this week, because it say on the comedy central website that it's on tonight. But on the iTunes daily show page, the latest episode is the last one that I have. Is there something i'm missing? Anyone else having this problem?
Thanks

The Willie Nelson episode appears to have been the last new episode aired. The Daily Show is, from what I can gather, in repeats this week and next. The next new episode seems to be scheduled for June 5th.

"cannot check for purchased music"

unknown error 11502. That's what it's telling me. what does it mean? how to I buy music?

Earlier today I was having problems like many iTunes users with downloading songs and connecting to the music store. Since then my pre-ordered music and purchased music has been downloading fine. I am having that same error (11502) that I am unable to check for purchased music. I had bought a pixar short video and don't see it in videos or in puchased music. When I try to purchase the movie again I get a message that it has already been purchased and just not downloaded. I tries to download and check which leads to the error message. Any ideas?
MAC OSX 10.4 QT 7.0.3

Check for Purchased Music when I open iTunes

Every time I open iTunes I get prompted to check for purchased music. Is there any way I can stop this from happening?
I have the version 7.2.0.34 of iTunes.
HP Pavilion t660a Windows XP Home Edition SP2

bump

Everytime I launch iTunes, get "check for purchased music" message. Why?

Greetings Everyone,
After I installed iTunes 7.2 (for PC), and upgraded my library to the available iTunes Plus songs I started receiving this message.
This occurred after one song did not download during the iTunes Plus library upgrade. I received an error that was documented by an editor at MacWorld Magazine (it was a numbered error, I do not remember which one it was). I tried again the next day and was able to successfully complete the download.
However, every time I launch iTunes I am asked to input my AppleID and password to check for purchased music. This has become very annoying. Does anyone know why this is happening?
I have taken a few steps to troubleshoot this process. I tried rebuilding my iTunes library as suggested on this support site. That did not work. I deleted everything from my iTunes folder and then launched iTunes. The box asking me to check for purchased music did NOT appear. So I have narrowed it down to a problem with my library/configuration.
Any information would be greatly appreciated.
MacBook Pro C2D 2.16 GHz, 2 GB RAM, 160 GB HD Mac OS X (10.4.9)

I had this problem and found some interrupted downloads stuck in my download folder. Quit iTunes and move the downloads folder to the desktop. Check inside and make sure you don't need to re-download those songs.
~/Music/iTunes/iTunes Music/Downloads
I think that is a temporary folder that gets created during the download, then gets deleted when done. iTunes must be seeing at startup and asks for password to try to finish, but never does.

Using "Check for Purchases" with applications

Hey Guys,
I have an iPod Touch 16gb. I download an application to the iPod via the on-iPod app store. If I go back to my computer and hit check for purchases, it never downloads the newly purchased app.
I always have to sync my iPod and then it gets transferred over. My question is what would happen if my iPod was stolen or deleted and I lost the app files on my computer, how would I get them back?
I thought the whole point of "Check for Purchases" was so that it keeps a record of what you downloaded?

I thought the whole point of "Check for Purchases" was so that it keeps a record of what you downloaded?
It's to check for stuff you have purchased but not downloaded

Downloading 'Check For Purchases'

Okay...I have a iPod Video and I also have dialup...so when I try to download tv shows...you might as well rip your hair out its so long. And sometimes when the internet kicks my off wether it was the phone ringing or whatever, it goes to 'Check For Purchases'.
Now my question is, (let's say that we have like, 7 songs &/or videos in the CFP) Is there a way to download only a song in the middle, like the second song on the list and not downloading the rest?
Thanks! This would be a GREAT help!
Liz
ps
Im new so sorry If im really bad!

It is from the Music Store...and 'CFP' means 'Check For Purchases'
Sorry!
Liz

Check for purchases menu

I just got a new computer and I cannot find my purchased music from my other computer. I tried everything apple told me to do in support but it did'nt work. So please somebody tell me hw to find it!
P.S. I use Windows Vista

Gordon, when you open iTunes, click on "store" at the top, there you should see "check for purchases." As the Mimico Kid told you, this function will not load your purchases on to another computer. This function is used when you have a download interrupted for whatever reason, & under most circumstances, "Check for purchases" will restart that interrupted download.
If you are attempting to move purchases to another computer, you will have to use a secondary method such as burning data discs, a flash drive, or external hard drive. Store policy only allows for 1 download even though you can uses purchases on 5 authorized systems.

Error with checking for purchases

i recently purchased many many songs, and i have dial up, so i couldn't finish the downloads all at once. I keep checking for purchases, but this error keeps coming up:
"Unable to check for purchased music. An unknown error occured (3)."
i'm not really sure how to get my purchases to download, but any help would be greatly appreciated.

Yes, that will work.
A lot easier than using your iPod as a hard drive.
http://docs.info.apple.com/article.html?artnum=61131

After making large purchase, "checking for purchases" gives error

I made a large purchase, and my PayPal account got
debited, and the shopping cart got emptied, but the
download didn't start. Since then, over the last 7 or
8 hours, I've done "check for purchases" many times,
without success. After 30 seconds or so, I get an
error message:
"Unable to check purchases. An unknown error occurred (3)"
I don't think the problem is on my end, because I
previously made a few (smaller) purchases/downloads
succesfully.
Can anyone help?
thanks.
Gateway Windows XP

If you google "itunes error 9808" you'll get lots of ideas, three of which I've listed:
- reset your router/cable modem
- turn off security software
- Go to Start > Control Panel > Internet Options > Advanced, make sure that SSL 3.0 is checked and TLS 1.0 is checked. Also under Security make sure that the "Check for server certificate revocation (requires restart)" is unchecked.

Check for Purchases...

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