'check for updates' & 'restore' buttons always dimmed in itunes

This is a constant problem that I have with my 30gb ipod video, also it shows the ipod as a flat non 3D ipod, not the one with shadow and standing upright. As well it doesn't recognise the serial no. or software version.
I have a fairly normal wireless internet connection, that works fine. If I plug it into another mac somewhere else it will recognise the ipod as it should. It's just at my place that it doesn't work properly.
So, even if I wanted to I can't update or restore from my mac. Very annoying!!!
Has anyone had this problem?
Thanks,
John
12" Powerbook   Mac OS X (10.4.9)  

This is a constant problem that I have with my 30gb ipod video, also it shows the ipod as a flat non 3D ipod, not the one with shadow and standing upright. As well it doesn't recognise the serial no. or software version.
That's sounding like the ipoddriver.kext has gone skunky on your Mac. See:
iTunes 7 for Mac: Restore option is not available
iTunes: No Photos or Videos tab in the iPod preferences pane in Mac OS X
iPod does not appear in iPod Updater or iTunes in Mac OS X

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