Check my Noise/Line Speed (52Mbps VSDL on 63+ Mbps...

Hi all,
First post, so be gentle
I've been subscribed to BT Infinity 2 since January, and have had flawless service at ~50-70Mbps (obviously fluctating during the day).
I've now moved the line to my parner's address and despite the BT speed estimate of 63Mb-80Mb the VSDL modem is negotiating at 52.01 Mbps down / 19.53 Mbps up (max 27687 / 62776), with actual speed tests ranging from 35-40Mbps - I've also had CLI tests cron'd on a Raspberry Pi overnight with the same result.
The line is now 12 days old, so the initial "burn-in" phase of the circuit should have completed by now. I've called BT multiple times to enquire about the apparent negotiation issue (we're actually getting Infinity 1 speeds on an Infinity 2 line that can supposedly handle it) and have been told that there are no caps (speedtest.net was levelling at 43Mbps dead) or issues with the line itself.
I suspect that I'm being bumped down due to line noise, but don't know enough about telephony to be sure (I'm a Linux sysadmin by profession) - can someone take a look at these figures and check they're within tolerance?
1. Product name:
BT Home Hub
2. Serial number:
+068343+NQ34936747
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 11/01/14
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 02:15:46
6. Data rate:
20000 / 53257
7. Maximum data rate:
27687 / 62776
8. Noise margin:
9.5 / 7.0
9. Line attenuation:
0.0 / 16.5
10. Signal attenuation:
0.0 / 16.5
Solved!
Go to Solution.

Apologies for the delay
Quiet test sounds fine - I've been waiting on a call back from tech support for a few days, but nobody seems to care.
Surely I should be getting (or at least negotiating) relatively close to the max speed?
Current stats:
1. Product name:
BT Home Hub
2. Serial number:
+068343+NQ34936747
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 11/01/14
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 00:05:04
6. Data rate:
20000 / 52634
7. Maximum data rate:
27845 / 61660
8. Noise margin:
9.7 / 6.8
9. Line attenuation:
0.0 / 16.5
10. Signal attenuation:
0.0 / 16.5

Similar Messages

ADSL2+ Broadband Line Speed

I have just renewed my 12 month home BT Total Broadband contract again (contract started Monday 14th March), and have always been very pleased with the reliability and quality of my (up to 8Mbps) actual download speed of around 4 to 5Mbps.
This time I was told I would have an (up to 20Mbps) actual download speed of around 14Mbps, which I verified using the BT Wholesale Broadband Availability Checker (ADSL2+ broadband line speed of 14Mbps, typically the line speed would range between 8Mbps and 18.5Mbps).
However, my line is now still yielding around 5Mbps, but I am aware of the 10 day, MSR, IP Profile BRAS, DLM, etc issues.    The bt.com speedtester has just yielded the following Test 1 results:
Download speed achieved during the test was 5281Kbps.
For your connection, acceptable range of speeds is 2000 - 7150 Kbps.
DSL Connection Rates of 7275Kbps Downstream and 888 Kbps Upstream
IP Profile for your line is 5500 Kbps
My point is : Surely the above Test 1acceptable range of speeds of 2000 - 7150Kbps, should now be xxxx - 14000Kbps or higher, as ADSL2+ has a maximum speed of 20000Kbps and my line will support the 14000Kbps ?

New upgrade ADSL2+ service started 14th March 2011.
BT Home Hub Manager.
ADSL Line Status            16th March                        17th March
Connection Time              14 hrs                                   2 hrs
Downstream                  7,275 Kbps                         283 Kbps
Upstream          888 Kbps    440 Kbps
VPI/VCI          0/38    0/38
Type           PPPoA PPPoA
Modulation                         ITU-T G992.5    ITU-T G.992.5
Latency type      Interleaved    Interleaved
Noise Margin Dn/Up        7.8 / 13.7 dB                   15.8 / 29.4 dB
Line Attenuation Dn/Up   31 / 16.4 dB                        31 / 16.3 dB
Output Power Dn/Up        0.0 / 12.6 dB     0.0 / 12.5 dB
Loss of Framing Local      0                                          11
Loss of Signal Local         0                  1
Loss of Power Local         0                                          0
FEC Errors Dn/Up             134820 / 4294967150     7327 / 0
CRC Errors Dn/Up            221 / 2147480000            0 / 2147480000
HEC Errors Dn/Up             nil / 0                                   nil / 0
Error Seconds Local       116                                     145
Speedtester.bt.com 17th March 2pm.
Download Speed achieved during test    175 Kbps
Maximum Achievable Down Speed       7150 Kbps
Acceptable range of speeds                      2000 to 7150 Kbps
DSL Connection Rate Down Stream    283 Kbps
DSL Connection Rate Up Stream             440 Kbps
IP Profile for line 5500 Kbps
Throughput of Best Efforts in Test             25.07:32.47:42.74
Up Stream Test Upload Speed                341 Kbps
Maximum Achievable Upstream Speed   440 Kbps
Up Stream Rate IP Profile for line              440 Kbps
This article from the Internet helped me to get my brain (what's left of it) round this problem. I hope it helps others too.
During the first ten days after the Broadband service has been provided, the line's performance is monitored, and the lowest connection speed is noted. This figure is used from then on to define minimum service standards below which the service can be considered to have a fault. Both during this period and afterwards, a system known as Dynamic Line Management (DLM) constantly assesses the performance of the line in order to provide information to the end user's DSL Modem/Router to allow it to choose a suitable sync rate, with which to connect to the Telephone Exchange Digital Subscriber Line Access Multiplexer (DSLAM), balancing speed against the risk of errors due to changing noise conditions. DLM can make adjustments to the DSLAM output power, suggested target signal-to-noise-ratio, and sync rate, and can choose to apply a technique known as interleaving, which aids error correction. Several factors dictate the sync rate, which limits the maximum attainable line speed, such as the presence of noise within the frequency spectrum used by ASDSL, but mainly it is the distance from the Telephone Exchange to the Subsriber, which has the largest influence on the line' performance.
Questions.
Why are my Broadband Internet speeds now slower than the old Dial-Up service ?
Why is my Download Speed now lower than my Upload Speed ?
Why have my Down / Up Noise Margins doubled overnight ?
Why is the DLM system now assessing my line as so bad, after years of quality 5000 Kbps Broadband Speed ?
Why does the achievable speed top at 7150 Kbps, when ADSL2+ works up to 20000 Kbps, 14000 Kbps on my line ?

Massive drop in line speed...

Hi all,
I suffered a massive drop in Internet connection speed earlier this week which has so far not improved.
Although I have had ADSL since it's near earliest days and being close to my exchange I have never received a great performance but have become more or less satisfied with the 4\4.5mbps I receive from my Total Broadband Option3 package.
I did receive close to that speed prior to the 8mb upgrade a few years back and an upgrade to 20mbps doesn't promise me any better (availability checker for neighbours etc suggests that faster is available but who is to know?).
On Wednesday (9th February) my connection\synch speed dropped to about half it's usual speed and is now in the region of 240kb rather than the near 500kb I usually receive. I would like to comment that I know my line can achieve better than this as I got download speeds of nearer 600kb for a month or so around October last year.
I power-cycled the router and after the diagnostics had completed etc and the line synch process had completed the speed of the line had dropped again slightly.
Not to sound arrogant but I know all the usual troubleshooting having been through it all before on several occasions each time finding out the issue is with the exchange and so having had no means to affect the problem.
The situation is the same this time in that categorically nothing has changed inside my home nor with my equipment and so I am confident that the problem is external to me, especially considering the massive drop in speed.
I did get a response from a BT forum moderator from a post I placed on another site but the advise I got back was generic at best and didn't suggest anything besides mounting a BT iPlate. that advice was no good for two reasons which are that as nothing in my home has changed fitting an iPlate won't make a 2+mbps connection increase (back to what it was) and that I already have an 'ADSL v1.0' labelled master socket that already contains all the tech that the iPlate does. Having replied to their email stating that I already have the afore mentioned v1.0 master socket I haven't had any response.
So... to explain further...
here are some diagnostic stats for the past couple of days taken from my router (Draytek Vigor 2820n) - sorry the font is small bu tI wanted to keep the layout of the text when I completed the post;
> ADSL status @ 04:43 10/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
   Running Mode            :    G.DMT       State                : SHOWTIME
   DS Actual Rate          : 2528000 bps   US Actual Rate       :   448000 bps
   DS Attainable Rate      : 2592000 bps   US Attainable Rate   : 1100000 bps
   DS Path Mode            : Interleave    US Path Mode         : Interleave
   DS Interleave Depth     :       32       US Interleave Depth :        8
   NE Current Attenuation :       45 dB    Cur SNR Margin       :       15 dB
   DS actual PSD           :    18. 6 dB    US actual PSD        :    11. 9 dB
   ADSL Firmware Version   : 232201_A
-------------------------------- ATU-C Info ---------------------------------
   Far Current Attenuation :       31 dB    Far SNR Margin       :       19 dB
   CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
   DSLAM CHIPSET VENDOR    : < ALA >
> adsl status @ 09:33 12/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
   Running Mode            :    G.DMT       State                : SHOWTIME
   DS Actual Rate          : 2976000 bps   US Actual Rate       :   448000 bps
   DS Attainable Rate      : 3328000 bps   US Attainable Rate   : 1104000 bps
   DS Path Mode            : Interleave    US Path Mode         : Interleave
   DS Interleave Depth     :       32       US Interleave Depth :        8
   NE Current Attenuation :       45 dB    Cur SNR Margin       :       16 dB
   DS actual PSD           :    19. 3 dB    US actual PSD        :    11. 9 dB
   ADSL Firmware Version   : 232201_A
-------------------------------- ATU-C Info ---------------------------------
   Far Current Attenuation :       31 dB    Far SNR Margin       :       19 dB
   CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
   DSLAM CHIPSET VENDOR    : < ALA >
> adsl status @ 04:07 13/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
   Running Mode            :    G.DMT       State                : SHOWTIME
   DS Actual Rate          : 2880000 bps   US Actual Rate       :   448000 bps
   DS Attainable Rate      : 2912000 bps   US Attainable Rate   : 1100000 bps
   DS Path Mode            : Interleave    US Path Mode         : Interleave
   DS Interleave Depth     :       32       US Interleave Depth :        8
   NE Current Attenuation :       45 dB    Cur SNR Margin       :       15 dB
   DS actual PSD           :    18. 7 dB    US actual PSD        :    11. 9  dB
   ADSL Firmware Version   : 232201_A
-------------------------------- ATU-C Info ---------------------------------
   Far Current Attenuation :       31 dB    Far SNR Margin       :       19 dB
   CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
   DSLAM CHIPSET VENDOR    : < ALA >
The BT Speed Tester web-site reports my line speed as 2mbps when it was previously 4.5mbps and so as to check actual download speed independently I ran a comparison speed test via SpeedTest.Net which reported much the same result (down\up speed relative to what you would expect for a 2mbps line - Link to SpeedTest.Net results: http://www.speedtest.net/result/711802566.png ).
As you can see from the diagnostic data, the SNR is high and so it does seem to suggest that there is fault on the line. prior to the fault, the SNR was around 6db rather than the 15\16db reported now.
I know it has little factual baring on this incident's potential problems but my last broadband speed issue was caused by water having gotten into the top of the telephone pole at the end of my street which was temporarily fixed by a BT engineer but I don't know whether that was ever permanently fixed?
During that occasion I did suffer very slight noise on my telephone line which I must say isn't the case this time but I thought I would request a line test once again in any case. That unfortunately hasn't helped as the online system tells me 'telephone number not found' and so I can't proceed with the test.
Can anyone offer any advice or is any BT person willing to take on the issue and see it to resolution for me please?
Even trying my own diagnostics trying to speed things along by obtaining a line test hasn't been possible.
I do appreciate that there is a support system in place but that has failed me on this occasion and so I have no faith in going throught the telephone support for BT Broadband when I know that nothing I can affect is at fault.
I can of course provide my account details, email address etc. to anyone BT techie that can assist and I am happy to run any further diagnostics that might me appropriate under the circumstances.
Thanks in advance for any advice and\or furtherance anyone can make towards resolving my issue.
Regards,
Dizzy
PS> if my speed increases beyond 4.5mbps I won't be upset!

5 days into the problem and nothing much has improved. My line speed has now sync'ed into the realms of 2.5mbps so I am at least seeing circa 300kb download speeds (but that's still at least 50% less that I had).
At the end of this post are the latest batch of diag results for anyone who wants to check them over. The only details that seem to change are the 'Cur SNR Margin' and as a result he downstream actual\attainable rate(s).
It just simply seems that something has screwed-up the line and now I'm going throught the tedious increase period to get back to where I was. As increases always take longer that decreases it could be some time before things get back to normal (if they are on a slow increase that it!).
The Kitz Site has some good information related to BRAS profile increases\decreases and depending on how small the increases (if any) are coming my way it could take a very long time to get back to 4.5mbps or thereabouts.
At current rates if increases continue it could be at least 15 days (at 1/2 mbps per 5 days) making it some 20 days total to get back to where I was. All because of a fault that lasted a a fraction of a second.
It is worth mentioning that I did have a similar long period to wait for my line sync speed to increase as a result of the water having gotten into the top of the telephone pole some time ago, which I mentioned in an earlier post, but at that time the drop wasn't too big and so a few days saw the previous performance restored.
For the benefit of others that may read this post, I've explained in my email message to Stephanie that, I have checked with neighbours for any changes they may have made electrically, which they say they haven't, and confirmed that my modem is connected directly to the master socket, and that the master socket is an NTE5 socket so I don't need an iPlate.
I also mentioned that I have ferrite RF chokes on the extension lines and the router<->ADSL line (supplied with the router itself) to cut RF interference that may be picked up by the system.
On a related note, it was commented in another thread that RF chokes can cause problems with ADSL comms but that is not true (I've done a heap of research on the subject). That being said, they can actually have no effect at all if not installed correctly which is why the snap-on-cable type is best because you simply can't get it wrong.
Anyhow, here are the stats and I hope things continue to improve, even if it does take 20 days!
> adsl status @ 12:44 13/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
   Running Mode            :    G.DMT       State                : SHOWTIME
   DS Actual Rate          : 2880000 bps   US Actual Rate       :   448000 bps
   DS Attainable Rate      : 2912000 bps   US Attainable Rate   : 1100000 bps
   DS Path Mode            : Interleave    US Path Mode         : Interleave
   DS Interleave Depth     :       32       US Interleave Depth :        8
   NE Current Attenuation :       45 dB    Cur SNR Margin       :       16 dB
   DS actual PSD           :    18. 7 dB    US actual PSD        :    11. 9 dB
   ADSL Firmware Version   : 232201_A
-------------------------------- ATU-C Info ---------------------------------
   Far Current Attenuation :       31 dB    Far SNR Margin       :       19 dB
   CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
   DSLAM CHIPSET VENDOR    : < ALA >
> adsl status @ 17:56 13/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
   Running Mode            :    G.DMT       State                : SHOWTIME
   DS Actual Rate          : 2944000 bps   US Actual Rate       :   448000 bps
   DS Attainable Rate      : 2976000 bps   US Attainable Rate   : 1108000 bps
   DS Path Mode            : Interleave    US Path Mode         : Interleave
   DS Interleave Depth     :       32       US Interleave Depth :        8
   NE Current Attenuation :       45 dB    Cur SNR Margin       :       15 dB
   DS actual PSD           :    18. 9 dB    US actual PSD        :    11. 9 dB
   ADSL Firmware Version   : 232201_A
-------------------------------- ATU-C Info ---------------------------------
   Far Current Attenuation :       31 dB    Far SNR Margin       :       19 dB
   CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
   DSLAM CHIPSET VENDOR    : < ALA >
> adsl status @ 04:30 14/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
   Running Mode            :    G.DMT       State                : SHOWTIME
   DS Actual Rate          : 2944000 bps   US Actual Rate       :   448000 bps
   DS Attainable Rate      : 2976000 bps   US Attainable Rate   : 1108000 bps
   DS Path Mode            : Interleave    US Path Mode         : Interleave
   DS Interleave Depth     :       32       US Interleave Depth :        8
   NE Current Attenuation :       45 dB    Cur SNR Margin       :       12 dB
   DS actual PSD           :    18. 9 dB    US actual PSD        :    11. 9 dB
   ADSL Firmware Version   : 232201_A
-------------------------------- ATU-C Info ---------------------------------
   Far Current Attenuation :       31 dB    Far SNR Margin       :       19 dB
   CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
   DSLAM CHIPSET VENDOR    : < ALA >
> adsl status @ 21:29 14/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
   Running Mode            :    G.DMT       State                : SHOWTIME
   DS Actual Rate          : 2944000 bps   US Actual Rate       :   448000 bps
   DS Attainable Rate      : 2976000 bps   US Attainable Rate   : 1108000 bps
   DS Path Mode            : Interleave    US Path Mode         : Interleave
   DS Interleave Depth     :       32       US Interleave Depth :        8
   NE Current Attenuation :       45 dB    Cur SNR Margin       :       14 dB
   DS actual PSD           :    18. 9 dB    US actual PSD        :    11. 9 dB
   ADSL Firmware Version   : 232201_A
-------------------------------- ATU-C Info ---------------------------------
   Far Current Attenuation :       31 dB    Far SNR Margin       :       19 dB
   CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
   DSLAM CHIPSET VENDOR    : < ALA >
> adsl status @ 03:19 15/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
   Running Mode            :    G.DMT       State                : SHOWTIME
   DS Actual Rate          : 2944000 bps   US Actual Rate       :   448000 bps
   DS Attainable Rate      : 2976000 bps   US Attainable Rate   : 1108000 bps
   DS Path Mode            : Interleave    US Path Mode         : Interleave
   DS Interleave Depth     :       32       US Interleave Depth :        8
   NE Current Attenuation :       45 dB    Cur SNR Margin       :       12 dB
   DS actual PSD           :    18. 9 dB    US actual PSD        :    11. 9 dB
   ADSL Firmware Version   : 232201_A
-------------------------------- ATU-C Info ---------------------------------
   Far Current Attenuation :       31 dB    Far SNR Margin       :       19 dB
   CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
   DSLAM CHIPSET VENDOR    : < ALA >
> adsl status @ 11:03 15/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
   Running Mode            :    G.DMT       State                : SHOWTIME
   DS Actual Rate          : 3008000 bps   US Actual Rate       :   448000 bps
   DS Attainable Rate      : 3040000 bps   US Attainable Rate   : 1100000 bps
   DS Path Mode            : Interleave    US Path Mode         : Interleave
   DS Interleave Depth     :       32       US Interleave Depth :        8
   NE Current Attenuation :       45 dB    Cur SNR Margin       :       15 dB
   DS actual PSD           :    19. 1 dB    US actual PSD        :    11. 9 dB
   ADSL Firmware Version   : 232201_A
-------------------------------- ATU-C Info ---------------------------------
   Far Current Attenuation :       31 dB    Far SNR Margin       :       19 dB
   CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
   DSLAM CHIPSET VENDOR    : < ALA >

Line speed at 4.3 MBPS speed test at 100 KBPS

The following is an account of what lead up to the problem I currently in a hope this presents a clear fix to the problem.
On Tuesday the 17th of September the landline telephone stopped working and the speed of the Internet dropped form the normal speed test of 2MBPS to around 100kps (variable but not by much). After doing basic tests on the network and phones and because of the present problem with the phone as well as the Internet (although why it remained up just very slow is unknown to me) I thought it must be a problem that openreach had to deal with
narually an openreach engineer was phoned and he arrived on Friday 21st and tested the line; no fault was found in the phone line (this had mysteriously fixed it self) and the speed tested at the line was 4.3 MBPS this was higher then i normally receive so it surprised me after I did a speed test speed remained at 100KBPS. Since there was no fault on the line (currently) the openreach engineer went home. and i began touble shooting the network.
Network lay out
line > bt home hub (modem > switch) > business firewall > switch1(connected to PC1)> swtich2(connected to PC2,PC3,PC4,network drive)
after checking the whole network the fault was at the modem, after testing the modems internal switch there is no loss of speed at the modems switch.
Modem clams line speed is 4MBPS
speed test 100KBPS
the hub maybe at fault i have already reset many times
Solved!
Go to Solution.

ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 01:02:39
Downstream:
6,752 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
6.3 dB / 23.0 dB
Line attenuation (Down/Up):
40.5 dB / 22.5 dB
Output power (Down/Up):
20.1 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 22
CRC Events (Down/Up):
3788 / 22
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
9708 / 11
Error Seconds (Local/Remote):
0 / 0

Broadband dropping out, noise high, speed slow

Have had past problems with high noise, which seemed to have been solved by having the mods reset noise down (thanks) with line speed increasing up to around 2Mbps over the last couple of weeks (great from where I was previously). See http://community.bt.com/t5/BB-Speed-Connection-Issues/Slow-broadband-downstream-line-speed/m-p/33081...
Tonight around 4:50pm (when all the kids in the neighbourhood have come back to their homes, and are playing online games) broadband drops out, noise jumps up to 22 from about 15 where it was previously I think, speed dramatically drops to less than 1Mbps.
Q1: Any idea how to get noise down again and speed back up?
Q2: Have I got a faulty hub that it keeps dropping out like this (hub is quite new)? Peculiar that it seems to happen at busy periods though - I've had this kind of drop out before, which is why I'm going straight to the forum. I have already had broadband boost engineer out in the past and that makes me think it's unlikely there's anything wrong with my line.
Any ideas about solutions will be gratefully received! (Just started working from home office today with 3 people - had thought I had us all on 2MB+ - but not now!) Help!
Thanks
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
881 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 881 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1120 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
Connection Information
Line state:
Connected
Connection time:
0 days, 04:39:52
Downstream:
1.094 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
22.0 dB / 20.0 dB
Line attenuation (Down/Up):
50.0 dB / 31.0 dB
Output power (Down/Up):
15.8 dBm / 11.9 dBm
FEC Events (Down/Up):
312 / 23
CRC Events (Down/Up):
24 / 32
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
20 / 18
Error Seconds (Local/Remote):
133249 / 784
Solved!
Go to Solution.

is the new faceplate like this
or like this
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Re: Line speed halved

Hi my line speed has halfed Since I was Offered Fast Optic Broardband,I had my house rewired by BT engineers With all the up to date connections and got my speed up to 3MB After being offered Fast Optic,, Which I could Not Afford My speed was cut To 1.5MB Talking to engineers in the street they say BT has cut the speed to sell fast optic I have Contacted BBC Rip off Britain,

barry47 wrote:
Hi my line speed has halfed Since I was Offered Fast Optic Broardband,I had my house rewired by BT engineers With all the up to date connections and got my speed up to 3MB After being offered Fast Optic,, Which I could Not Afford My speed was cut To 1.5MB Talking to engineers in the street they say BT has cut the speed to sell fast optic I have Contacted BBC Rip off Britain,
I'm sorry but that is rubbish. There is no way that your speed has been cut on purpose mor likely there is a problem with your connection.
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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Why have all 3 airport express base stations stopped working, BT have checked and improved line still not working?

Why have all 3 airport express base stations stopped working, other users are on ipads and BT have checked and improved line but I still have an intermittent/no connection?

You must tell us the whole setup.. what is the main router?? How are the express connected to each other?
On ipad it works ok?? But you are on a computer?? MBP early 2011 running Lion?? That doesn't work.. even if you are right next to the main router??
Plugged in by ethernet does it work??
Have you installed a wireless diagnostic program.. ?? Actually Lion has one installed but hidden I believe.
Later version bought it to the surface.
About Wireless Diagnostics
If you do run Lion please install the 5.6 airport utility as it will give you loads more info on how the units are connected.. and link speeds for extend wireless.
How to load 5.6 into later Lion & ML
1. Download 5.6 for Lion.
http://support.apple.com/kb/DL1482
Click to open the dmg but do not attempt to install the pkg.. it won't work anyway.
Leave the package open on the desktop so you can see the file. AirportUtility56.pkg
2. Download and install unpkg.
http://www.timdoug.com/unpkg/
Run unpkg on the desktop.. If your Mac refuses to run the software, because it wasn’t downloaded from the Apple store, go to security in preferences and allow other software to work.. this is limitation of trade methinks. You can set back later if you like.
Now drag the AirPortUtility56.pkg file over to unpkg.. and it will create a new directory of the same name on the desktop.. in finder, open the new directory, drill down.. applications, utilities .. there lo and behold is Airport utility 5.6 .. drag it to your main utilities directory or just run it from current location.
You cannot uninstall version 6 (now 6.3 if you updated) so don't try.. and you cannot or should not run them both at the same time.. although I have had no problems when doing so.

What line speed should I have (about)

I understand there are many things that can change line speed. (Noise on line, Distance from exchange, line quality, internal wiring ect....)
What sort of speeds 'should' i get with these router stats? My guess is around 3 to 4 Mbps
Connection information
Downstream
1,408 Kbps
Upstream
448 Kbps
ADSL settings
Latency type
Interleaved
Noise margin (Down/Up)
6.4 dB / 21.0 dB
Line attenuation (Down/Up)
49.0 dB / 27.0 dB
Output power (Down/Up)
15.8 dBm / 11.9 dBm
Solved!
Go to Solution.

Nope. I have an old circular (with a weird finger tighten screw in the middle) box outside my house where 2 lines connect to from different parts of the house (Was done by the telephone company back in the 70's I think and The 2nd we don't use) and from there it goes into the attic and then down into the hallway into our main NTE5. I have no connection issues and sync at 8128kbps.
That wouldn't explain your connection slowdown though because I believe if it's the box which is causing the problem then it will simply higher your attenuation as well as lowering your speed.
Like this post? Give it a Star . If this post answers your question, please Mark it as the Accepted Solution.

Line speed

For 3 days now the line speed has been very slow, today it is 0.974 - not quite the 6mb promised. The BT online speed checker will not complete its check as 'the line may be slow' !! I've done all the checks I can and nothing has changed here, the BT site says that all is well in my area and my computer is not slow.
Any ideas as to the next step?

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router (unless HH4/5) may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Slow line speed

I have been checking my line speed since June 1st. It varies from a pathetic 104Kb/s to a not particularly good 728Kb/s. It is about 720Kb/s for periods as long as 5 days or so but slips back to 480Kb/s and is not about 136Kb/s.
My Option is 2 and I pay the same as users who get 20Mb/s. I would be very happy if I could get a reliable 1Mb/s so I could watch YouTube without having to go and make coffee all the time. On one occasion the speed measured a dazzling 984Kb/s. If this figure is real why is it that the usual speed is so poor and variable?
The Hub Manager claims a Download Speed of 736Kb/s and Upload of 448Kb/s which is totally inconsitant with Broadbandspeedchecker.co.uk which normally shows a faster Upload speed than Download.
I viewed BT's own You Tube clip about 'Home Wiring' which is 2:04 mins long. It took 11 minutes to download!
I have exhausted all the normal home wiring checks etc. What do I do now?

Try and post your linestats .... and a BT speedtest.
Loads of help to be had ....

Line speed now down to 288Kbps on ADSL, can anyone...

Hi there everyone, my line speed on ADSL has gone from 2MBps at the start of April, to 576KBps sometime after the 6th, and finally 288KBps on the 21st. My Speedtouch ADSL modem reports line OK, and the landline is fine. Where can I get this checked? Nothing has changed inside the house. Is there any bandwidth capping going on here - since I don't really want to pay £15pm for a 288K service - 2MB was fair enough. Regards Mike Bell
Solved!
Go to Solution.

Hi there Keith, speedtest results as follows.
1. Best Effort Test: -provides background information.
Download Speed
0.23 Mbps
0 Mbps
0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.23 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.58 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.58Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
We have identified that you have additional services enabled on you broadband line, please click continue to run advanced service tests.
It seems perfectly happy and stable - but what is this IP Profile DL of 0.25Mbps? What next? I tried the quite line test and the phone line is silent.
Regards
Mike Bell

Availability check on schedule lines of contract

Hi,
We have maintained 2 line items (L1 and L2) with same material (M1) in contract. Also these two line items have schedule lines maintained.
e.g.
L1 : S1,S2
L2 : S3,S4
Now we create a sales order in reference to line item L1 and do an availability check. The ATP does not show schedule lines for S1,S2 in availability overview. only S3,S4 quantities is taken into consideration for ATP calculation.
We have activated availability check at schedule line level.
Any pointers as to why S1,S2 requirements are not shown in availability overview
P.S. If we create a sales order in reference to line item L2 ,then the ATP does not show schedule lines for S3,S4 in availability overview. only S1,S2 quantities is taken into consideration for ATP calculation.
Any pointers will be highly welcome.
Thanks.

Hi,
Sorry, for Sch. AV check is not activated but TR is activated.
For material ATP is activated- check in MM03
Chidambaram

Want to know how to check for new line character in text file

Hi All,
I`m trying to read data from text file. However I`m not sure whether the data is in 1st line or nth line. Now I`m trying to read the text from the readline. But if text is "" and not NULL then my code fails. So I want to know how to check for new line character and go to next line to find the data. Please help.
Thanks
static int readandwriteFile(Logger logger,String filepath){
          BufferedWriter out = null;
          BufferedReader in = null;
          File fr = null;
          int get_count = 0;
          try     {
          if(new File(filepath).exists())
          fr= new File(filepath);
                    System.out.println("FileName: "+fr);
               if(fr != null){
in = new BufferedReader(new FileReader(fr));
                         String text = in.readLine();
                         if(text != null){
                         get_count = Integer.parseInt(text);
                         in.close();
                         else{
                              get_count = 0;
     else{
out = new BufferedWriter(new FileWriter(filepath));
     out.write("0");
            out.close();
               }          //Reading of the row count file ended.
          catch(Exception e) {
               e.printStackTrace();
          finally {
               try{               if (in != null) {
                         in.close();
          if (out != null) {
                         out.close();
          catch(Exception e) {
                    e.printStackTrace();
          return get_count;
     }

You are calling the readline() only once which means you are reading only the first line from the file...
Use a loop (Do-While preferably)
do{
//your code
}while(text == "")

Verizon.net Email Speeds Do Not Match FIOS Line Speeds

In the past months since about September 2012, Verizon email servers are not moving data as fast as the line speeds customers are subscribing to. Such as, Fios 15/5 mbps line speed package, using a browser and going to a speed test website, the results are equal to or better than 15/5.
Except for when Verizon.net customers use the Verizon.net email accounts which come with the internet package. Those speeds have degraded, especially when moving from the old email servers to the new ones (incoming.verizon.net to pop3.verizon.net). The overall speed with their email, via browser or software (Outlook, Windows Live Mail, Outlook Express, Thunderbird etc.) has dropped to as little as 1.0 mbps when obtaining email, especially those which have some payload such as a 6 MB .pdf, .jpg., .tiff, .zip, .rar and so forth.
What's fowl about this is, Verizon.net support folks have no access to the email network so they are unable to communicate to those running the email servers that customers are unhappy with the service. Mostly, those who are new to Verizon Fios just continue to use their Gmail or Live accounts which just happen to work satisfactorily, speeds in the area of the above example, 15/5 mbps.
What's really bad about this is, upgrade to the Quantum Fios packages and guess what? Email speeds don’t move an inch faster. This means, the email network/servers with Verizon.net are speed regulated outside of the customers line speed connection. Too bad, customers pay extra for more speed yet, email with Verizon remains at the slow pace. I have much issue with this since in the past, this had never been an issue. Now that Verizon has Fiber, it is? It would be nice if they published this alongside of the many features that come with a Fios ISP account however, it is nowhere to be seen.
This is obviously bait and switch service and features.

You don't go into the details as to why the account was suspended ... that background might be helpful since you're asking others for their opinion. In general it sounds like the account was "deleted" at which point all mail is bounced because the address no longer exists -- but Verizon holds the name in reserve for some period of time to prevent someone from re-registering it in case an error was made and for some level of security, I suppose.
Anyhow ... on your commentary about not using an @verizon.net address as your primary address ... I think you will have this with many providers. Hotmail, Yahoo, and Gmail all do this if you terminate the account (they do have a suspended account due to inactivity feature which operates differently, but pretty much do the same thing for deletions and such. I don't use the @verizon.net account as my primary for a different reason however -- my primary address is provider agnostic. I can move providers (although I'm quite happy with FiOS at the moment) -or- if at some point down the road I have to move out of Verizon territory, my email address will not need to change. I used this little fact to my advantage when I moved from Comcast to Verizon a few years ago -- no one knew I changed providers because my email address didn't change. Now .. I don't use one of the free services for email, I own my own domain name (about $10/year from the likes of GoDaddy) and have my domain hosted on the Google Apps tier (but even without that, GoDaddy will do basic forwarding for you of any email address to whatever mail account you're presently using). Something to think about.

"Always Use Selected Format" check box in line items report

Hi Experts,
I have an issue in ECC 6.0.
From the transaction code FBL1N (Vendor Line Items) I am trying to export the report to spreadsheet by selecting the option List> Export>Spreadsheet then I have selected "Always Use Selected Format" check box. But if I execute the same report again I am not getting this option "Always Use Selected Format". Please let me how can we retrieve that option. Is there any possibility to get that option again either functionally or technically. I would like to know all the possible ways to get this option again.
Please do the needful.

Hello,
In one my thread Mr. Frank has replied as follows. I believe he has solved this.
Hope this may be really helpful.
The problem with the spreadsheet download is at one point, users have selected their default file type.
That said, SAPGUI is working as it should. (gui710)
Question though is how do we reset the values so they get the ?Select Spreadsheet Format? popup again.
The following steps should be performed :
- Call transaction SE38, enter program SALV_BS_ADMIN_MAINTAIN, and press F8.
- Follow the parameters below :
- Select ?DELETE? on the Actions Group
- Select ?DETAILED SELECTION? on the General Data :
- On Client - your number
- User : <user name>
-Hit EXECUTE.
-Press ENTER on the POPUP
- If there is an entry in the report that will need to be deleted. Also, make sure that the entry you will delete (for the user) has a value of GUI_ALV_XML_VER on field ?Parameter? .
- Select the line and hit the DELETE icon .
- Press ?Y? to continue delete. Press ENTER on the popup.
- Then EXIT all the way out of the program.
NOTE : When you run program SALV_BS_ADMIN_MAINTAIN, make sure they are out of any program that they are using for download.
Re: "Always Use Selected Format" check box in line items report
Regards,
Ravi
Edited by: Ravi Sankar Venna on May 15, 2009 2:31 PM

Check my Noise/Line Speed (52Mbps VSDL on 63+ Mbps...

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