Checking for updates and downloading new versions of iTunes

When I open iTunes and check for udpates, I get a message saying; "A new version of iTunes is available. Would you like to download it now?" When I click Yes, nothing happens. To download the new version, I have to go to the Apple website and download it from there. Anyone have this problem and know how to fix it?

After downloading the new update on Saturday 11-27-10 my iphone now freezes up, I contacted the help line and they informed me for a "small fee" of $30.00 they would tell me how to fix it. WHAT?? The store recommends the updates and after loading the updates, my phone now wants to freeze up and stay frozen for 30 minutes and it is constantly asking me for my password and you want to charge me for a bug in your software?? I am soooo disappointed with I-tunes and after encouraging friends and family to buy this product I am now discouraging them!!!!

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Why does "check for updates" not download new version of itunes?

On windows XP FP 3, if I start Itunes of late I get a messsage that there is a new (10.5.3) version of itunes to download. I agree to download iTunes, and itunes freezes up for a bit, then nothin. Suggestions? I am getting tired of uninstalling and reinstalling every time this happens.

Check for updates is intended for use after production when we might have small changes to 1-2 files. Our current releases have many changes to many files and might almost be as large as the download. Also, we are still making structural changes to the storage of the code (shifting around preferences, etc). For the Early Adopter Releases, we really want people to download and install in a clean directory. After production, we will support check for update.
-- Sharon

Why won't my iMac print consistantly to my compatible HP 6500A? I've checked for updates and downloaded the lasted software...still can't print. All my other Mac devices find the printer but the iMac is hit and miss. I'm operating the Mac OS X Lion 10.7.

Why won't my iMac print consistantly to my compatible HP 6500A? I've checked for updates and downloaded the lasted software...still can't print. All my other Mac devices find the printer but the iMac is hit and miss. I'm operating the Mac OS X Lion 10.7.

When you say hit and miss do you mean sometimes you print a whole document with no problems, or do you mean each document has problems? This is from HP's website for your printer:
Your sig says 10.6.7 but your message says 10.7. So if it's really Lion, this printer isn't officially supported. Elsewhere on HP's site it says updated drivers will be available on your Mac via Software Update. Have you run that recently?

I don't know why whenever i choose " check for updates " and download itunes 11.1 , it never shows any downloads , and i need itunes 11.1 so i can restore my iphone again .. help please

I don't know why whenever i choose " check for updates " and download itunes 11.1 on my desktop , it never shows any downloads .. even when i tried downloading it from the website, and i need itunes 11.1 so i can restore my iphone again .. help please

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.

Mac OS X 10.6.8 how to update, and download new version

My Mac OS X 10.6.8 keeps telling me I have updates, and if I want to download the updates I need to click instal and my computer will restart and install the updates. My computer will shut down, but when it restarts nothing has changed! I am new to Mac, please help

You open up the App Store Application, not the Apple web page.
You have to buy it, it's not a free upgrade.

I'm trying to update my software to iTunes 10.5.2. I click on the install button, click the Accept button, the software checks for updates, and then I am back at the original download screen. I can't seem to get past this loop. Any suggestions?

I'm trying to update my software to iTunes 10.5.2. I click on the install button, click the Accept button, the software checks for updates, and then I am back at the original download screen. I can't seem to get past this loop. Any suggestions?

If I go through the setup that you suggested, won't I screw up the existing software on my system?
No. The iTunes installer will first uninstall the existing version of iTunes and then put in the new one. (That's actually also what happens when you use Apple Software Update to install a new version ... it just doesn't show the uninstall phase like the iTunes64Setup.exe or iTunesSetup.exe does.)

HT4623 When I go into settings and general the option to download ios7 is not there when it then says "checking for updates" and I recieve an error

When I go into settings and general the option to download ios7 is not there when it then says "checking for updates" and I recieve an error

What version of iOS is the device currently running?
In order to update over the air on the device, it must be running iOS5 or higher.

I have installed itunes 10.7 several times. All goes well. After reboot, I go into itunes and check for updates and it says I need to download the update 10.7! (And so cant sync with my Iphone)

I have installed itunes 10.7 several times, all goes well. After reeboot, I go to check for updates and it still wants to update to version 10.7! I cant sync to my iphone4 because I get an error message saying I need version 10.6.3 or later. Help

Thank you for getting me started on the track by mentioning "Revo" Uninstaller. The results of "Revo" spoke volumns on why a successful install of ITunes is so difficult to achieve. It is the evil "BONJOUR".
I then tripped upon the following site by Apple and the detailed directions (I read, printed, re-read and followed the instructions. It was intense) brought a successful ITunes, Quick Time and the lovely Bonjour home. Thank you for the start JD42.
http://support.apple.com/kb/HT1923

When firefox checking for updates and updates found but due to proxy restrictions it unable to download the updates then it continue trying to download that and this time it creating problem on running javascript

When firefox checking for updates and updates found but due to proxy restrictions it unable to download the updates then it continue trying to download that and this time it creating problem on executing javascript and raising errors.

What are the error messages you are seeing?

Help...downloaded new version of itunes...and now I cannot connect

I just downloaded new version of itunes and now I cannot connect to the itunes store...I get a message that says..."Itunes cannot connect to itunes store. the network connection timed out."
ran diagnostics here are the results... if anyone can help...
Microsoft Windows Vista Home Premium Edition (Build 6000)
Hewlett-Packard Presario F700 (GR967UA#ABA)
iTunes 8.2.0.23
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.5.0.31
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number D3C70EE5E29DDAC2
Current user is not an administrator.
The current local date and time is 2009-06-09 23:19:03.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce Go 6100
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {C07101F5-89CB-4921-9239-F59263AF4FAA}
Description: Broadcom 802.11b/g WLAN
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Tue Jun 09 22:30:17 2009
Lease Expires: Wed Jun 10 22:30:17 2009
DNS Servers: 192.168.1.1
192.168.1.1
Adapter Name: {33E3719A-76B1-48B1-9F31-BD3CBF2DBDDA}
Description: NVIDIA nForce Networking Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2009-06-08 09:41:24.
** CD/DVD Drive Tests **
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.1.0.1),
E: TSSTcorp CD/DVDW TS-L632M, Rev 0A17
Audio CD in drive.
Found 1 songs on CD, playing time 04:24 on Audio CD.
Track 1, start time 00:02:00
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 10 16 20 24.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.
** iPod/iPhone Connectivity Tests **
iPodService 8.2.0.23 is currently running.
iTunesHelper 8.2.0.23 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
Universal Serial Bus Controllers:
Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Device Not Currently Connected:
iPod nano (Second Generation) running firmware version 1.1.1
Serial Number: 7J651R7ZVQ5
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.

Are you running any of Symantec's (Norton) or McAfee's Internet security products or anything similar, or an antivirus/antispyware application? There have been reports that some such utilities treat an upgrade to iTunes as a new application and can block the application from connecting. So you have to go in and reset the utility to allow iTunes. The same thing can happen if you upgrade the security product (this has particularly been a problem with recent McAfee upgrades).
Check the settings for your utility. If iTunes is still listed, remove and re-enable the exception for iTunes. Consult your utility's documentation for the appropriate procedure; you can find instructions for Norton on Symantec's web page for iTunes. You may also need to check the built-in Windows firewall as well.
Hope this helps.

I have an ipad (IOS 7.1) and downloaded latest version of itunes (11.1.5.5) and downloaded itools (1.8.2.8) but my Itools does not work and message that your itools is not compatible with itunes so please want your comment for that.

I have an ipad (IOS 7.1) and downloaded latest version of itunes (11.1.5.5) and downloaded itools (1.8.2.8) but my Itools does not work and message that your itools is not compatible with itunes so please want your comment for that.

Hello JD_NINJA,
Thanks for using Apple Support Communities.
Error 9006 when restoring your iOS device indicates that there is security software on your computer which is preventing connection to the Apple server or your device. To troubleshoot this issue please follow the directions below.
Check your security software
Related errors: 2, 4, 6, 9, 1611, 9006. Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.
Get help with iOS update and restore errors - Apple Support
When restoring your iPhone, please make sure to follow the directions in the link below to properly restore.
Restore your device from an iCloud or iTunes backup - Apple Support
Take care,
Alex H.

I updated to a newer version of iTunes and now my ipod touch does not show up as a device in iTunes. There is no 'Devices" category on the bar at the left

I updated to a newer version of iTunes and now my ipod touch does not show up as a device in iTunes. There is no 'Devices" category on the bar at the left

Refer to this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538

Downloaded new version of itunes, did a sync on my ipod and now music from my external drive is missing? Help

Downloaded new version of itunes, and then subsequently performed a sync on my ipod nano as I had purchased a new song from itunes store. I now only have 25 songs on my ipod as it removed all of my other music. My music is stored on an external drive. I downloaded the music there from cd's that I own. Can anyone help me fix this. I am going on holidays soon and want to have my ipod loaded with music for the trip. Thanks

hi mike,
First of all, your music is not gone. Its there, I promise. Second of all, you need to always make sure you backup your music elsewhere because funky things happen and computers do take nosedives.
Ok, go into File on the iTunes Task bar and click on add folder to library. Your music files should be under my documents>my music. Let me know how it goes...
Rachyl

I cant update my iphone and i tried going on my pc on itunes and clicking check for update button but it says that "itunes could not contact the iphone software update server because you are not connected to the internet".plz help

i cant update my iphone and i tried going on my pc on itunes and clicking check for update button but it says that "itunes could not contact the iphone software update server because you are not connected to the internet". But i checked my internet on both my pc and iphone and tried again but it still says the same thing. plzz plzz help

Were you definitely connected to the internet at the time? If you don't have iOS 5 on your iPhone then the only way to update it would be via iTunes, once updated to the latest version of iOS you'll be able to update your iPhone without connecting to iTunes "over-the-air".
Before updating however it goes without saying to Backup your iPhone, this should happen by default upon connecting your iPhone to iTunes.
Regards,
Steve

I updated to the new version of Itunes and now I can't sync my ipod or iphone. It's not recognizing either in Itunes, but both are charging

I updated to the new version of Itunes and now I can't sync my ipod or iphone. It's not recognizing either in Itunes, but both are charging. How can I get Itunes to recognize my devices (that have always been recognized until this latest software update)?

Hi there bowlerinager75,
Welcome to Apple Support Communities.
The article linked below provides troubleshooting suggestions that’ll resolve most issues like the one you described, where your iOS devices are no longer recognized by iTunes on your PC.
iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support
Cheers,
-Jason

Checking for updates and downloading new versions of iTunes

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