Checklist _ product does not exist in the system

Hello experts,
I am customizing Checklist for CRM 7 Service.
However, I am struggling as I have the following error : "Item 20: The product does not exist in the system". Indeed, I have seen that the checklist creates an item with the item category 'FCHK' in the transaction type. However, the product for this item is empty in 'crmd_order' and creates error in the web_ui. Another error appears, which is linked to the first one, 'Item20:The item category FCHK is not permitted for the product'.
Any help on the checklist customizing would be appreciated.
Regards,
Anaïs Jaussaud

Hi Anais,
Please go through : How to Configure Checklists in SAP Solution Manager 7.1 -- Part 1
Also please see that item category determination has to be set for the check list product other wise no determination will take place properly
<Transaction type> + CKCU = CHKL
/Hasan

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    LB

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