.CHM NOT compatible with Vista?

Hey everyone,
I'm working with a programming team to determine the best
Vista-compatible help format to use for an existing help project.
The project was built using RH X5 for Word and the original output
was WinHelp 2000. I thought that .CHM would be the logical (and
easiest) solution, so I got a copy of the help project and created
a "test" .CHM build using only one of the source Word files (I
"deselected" the remainder - there are 535 Word files with over
2,000 topics in the original project).
During testing, the programming team encountered the
following message when they tried to open the .CHM file on a Vista
machine. I'm pretty sure that they linked the .CHM file to the
supporting application.
Here's the message they sent me as a screenshot:
"Why can't I get Help from this program?
The Help for this program was created in Windows Help format,
which was used in previous versions of Windows and it is not
supported in Windows Vista.
For more information, see Windows Help program (WinHlp32.exe)
is no longer included with Windows (link) on the Microsoft support
website."
Any ideas about questions I can ask the programming team to
find a solution to this issue? Do I need to build the .CHM using
RoboHelp HTML and NOT RoboHelp for Word?
Thanks,
Jim

Dirk,
Thanks for the additional info. I'm meeting with the
Developer tomorrow am to see how the app, xml file, and .chm are
working together. I'll be sure to ask about the LoadLibrary. Is
this something specific to Delphi or is it/was it used for all apps
that linked to a .CHM? Found out late yesterday that they're using
Delphi 2005.
Jim

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