Chm search function issue in Japanese windows 7/XP Operation System

search function does not work in Japanese windows 7/XP Operation System

Sorry, I really don't what the meaning of "Does the file launch? Is it on a network drive?"..
You know, I create a project file(all contents in every page is english) by using Robohelp 10, then I generate Microsoft HTML Help(chm), during generating,popup a dialog window which says “Html Help settings has unsupported characters for the choosen language. Do you want to continue?”,I choose "yes", It will continue to generate,
1.After finishing generating, I open this chm document, the search function is OK in Window7 Chinese/English Operation system(32bit/64bit);
2.Then I send it(chm) to some Japanese  who use window vista/7 Japanese Operation system, the search function is not work

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