Chronically slow intermittent broadband

Question

I am having problems with my broadband (sic). I have a very noisy line (sometimes) and extra ordinarely slow broadband. In fact since joining BT in November I have never received the speed promised (2Mbps). On only two occassions have I managed above 1Mbps (on two seperate occassions. My normal speed on the line is between 32Kbps (not a misprint) to 130ish Kbps. I made the mistake of trying to download an update for my sat nav file  and it said it would take 18.5 hours. I have some data retrieved from the router below
 ADSL line status
Connection Information
Line state Connected
Connection time 0 days, 00:06:52
Downstream 1,056 Kbps
Upstream 448 Kbps
Date 27/04/2010 Time 8:40pm
ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.1 Annex A
Latency type Interleaved
Noise margin (Down/Up) 14.2 dB / 14.0 dB
Line attenuation (Down/Up) 56.5 dB / 31.5 dB
Output power (Down/Up) 1.7 dBm / 1.3 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 15 / 0
CRC Errors (Down/Up) 1 / 0
HEC Errors (Down/Up) 3 / 0
Error Seconds (Local/Remote) 1 / 0
I dont know how this helps (if it does) but maybe an expert out there can tell me if I can get 2Mbps on this line.
I have the latest phone socket and sometimes my broadband refuses to work even when inserted into test socket. Obviously I have done all the things that BT tell you (microfilters etc) but nothing seems to work. I have had broadband for many years but this is without doubt the worst broadband I have had.

Answer 1

Hello RogerB
Thanks for answering my query. Strangely after posting I had a call from BT about sending an engineer (coincidence no doubt). He is here now fiddling with my socket (phone). He seems to think BT have been extremely optimistic with the speed I should expect in my location (village approx 2.5 miles from main exchange in nearest town) He has fitted new socket with integrated ADSL socket (no need for microfilter. He fiddled a bit outside and reckons it will take a few days to 'settle down'. Any further work external. Being a bit dim I am not clear on what account details to send to moderation team (should I need to?. Thankyou once again I will post progress via forum.
Kind Regards
Snootboy