メニューバーを触るとフリーズする
◆質問:
以下のような状況なのですが、何が問題かわからず困っています。
「ヘルプ」メニューすら表示できないので、情報を見ることもできません。
何かしらご教示いただけると幸いです。
◆現象:
PremiereElements13をインストールしましたが、メニューバーをクリックするとフリーズし、応答なしとなってしまいます。
「ファイル」、「編集」、、、「ヘルプ」、、といったメニューのほか、ウィンドウの移動などもできません。
その下にある、「メディアを追加」「プロジェクトのアセット」「クイック」「ガイド」「エキスパート」「作成」といったメニューは選択するとメニュー画面が表示されますが、
「書き出し・配信」をクリックするとやはりフリーズします。
◆他のソフト:
同時に購入したPhotoshopElements13は問題なく使えています。
◆再インストール:
再インストールしてみましたが、状況は変わらず。
Windowsエアロあり/無しも変えてみましたが、変わらずです。
◆システム情報:
PhotoshopElementsで表示させたシステム情報を以下に貼付します。
Adobe Photoshop Elements バージョン : 13.0 (13.0 (20140831.m.62014)) x64
オペレーティングシステム : Windows 7 64 bit
バージョン : 6.1 Service Pack 1
システム構成 : Intel CPU ファミリー : 6、モデル : 10、ステッピング : 9MMX 搭載, SSE 整数, SSE FP, SSE2、SSE3、SSE4.1、SSE4.2, HyperThreading
物理プロセッサー数 : 4
論理プロセッサー数 : 8
プロセッサーの速度 : 3392 MHz
内蔵メモリ : 8079 MB
空きメモリ : 5018 MB
Photoshop Elements で使用できるメモリ : 6974 MB
Photoshop Elements で使用されているメモリ : 70 %
画像タイルサイズ : 1024K
画像キャッシュレベル : 6
フォントプレビュー : 中
テキストコンポーザー : 東アジア
ディスプレイ : 1
表示範囲 : 上端 = 0、左端 = 0、下端 = 1200、右端 = 1600
ディスプレイ : 2
表示範囲 : 上端 = 0、左端 = 1600、下端 = 1200、右端 = 3200
OpenGL 描画 : 無効
ライセンスの種類 : 無期限
アプリケーションフォルダー : C:\Program Files\Adobe\Photoshop Elements 13\
テンポラリファイルのパス : C:\Users\aokihide\AppData\Local\Temp\
Photoshop Elements の仮想記憶領域は非同期 I/O 有効
仮想記憶ボリューム :
起動ディスク、455.4G、193.6G 空き
必須のプラグインフォルダー : C:\Program Files\Adobe\Photoshop Elements 13\Required\Plug-Ins\
プライマリプラグインフォルダー : C:\Program Files\Adobe\Photoshop Elements 13\Plug-Ins\
追加のプラグインフォルダー : 未設定
インストールされているコンポーネント :
ACE.dll ACE 2013/10/29-11:47:16 79.548223 79.548223
adbeape.dll Adobe APE xxxx/xx/xx-00:00:00 1.000000 1.000000
adbeapecore.dll Adobe APE xxxx/xx/xx-00:00:00 1.000000 1.000000
adbeapeengine.dll Adobe APE Engine xxxx/xx/xx-00:00:00 1.000000 1.000000
AdobeLinguistic.dll Adobe Linguisitc Library 7.0.0
AdobeOLS.dll Adobe Online Services 4.0
AdobeOwl.dll Adobe Owl 2013/10/29-11:47:16 5.0.24 79.547804
AdobePDFL.dll PDFL 2013/10/29-11:47:16 79.508720 79.508720
AdobePIP.dll Adobe Product Improvement Program 7.2.1.3467
AdobeXMP.dll Adobe XMP Core 2013/10/29-11:47:16 79.154911 79.154911
AdobeXMPFiles.dll Adobe XMP Files 2013/10/29-11:47:16 79.154911 79.154911
adobe_caps.dll Adobe CAPS 8,0,0,13
AGM.dll AGM 2013/10/29-11:47:16 79.548223 79.548223
ahclient.dll AdobeHelp Dynamic Link Library 1,8,0,30
aif_core.dll AIF 5.0 79.534508
aif_ogl.dll AIF 5.0 79.534508
amtlib.dll AMTLib (64 Bit) 8.0.0.13922212002 BuildVersion: 8.0; BuildDate: Thu Aug 21 2014 12:5:47) 1.000000
ARE.dll ARE 2013/10/29-11:47:16 79.548223 79.548223
AXE8SharedExpat.dll AXE8SharedExpat 2013/11/05-12:02:38 79.549335 79.549335
AXEDOMCore.dll AXEDOMCore 2013/11/05-12:02:38 79.549335 79.549335
Bib.dll BIB 2013/10/29-11:47:16 79.548223 79.548223
BIBUtils.dll BIBUtils 2013/10/29-11:47:16 79.548223 79.548223
boost_threads.dll DVA Product 7.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.1.6.30929 2.1.6.30929
CITThreading.dll Adobe CITThreading 2.1.6.30929 2.1.6.30929
CoolType.dll CoolType 2013/10/29-11:47:16 79.548223 79.548223
d3dcompiler_43.dll Microsoft® DirectX for Windows® 9.29.952.3111
d3dcompiler_46.dll Microsoft® DirectX for Windows® 9.30.9200.20499
dvacore.dll DVA Product 7.0.0
ems.dll Elements Organizer 13.0
ExtendScript.dll ExtendScript 2013/10/30-13:12:12 79.546835 79.546835
FaceDetector.dll FaceDetector 0000/00/00-00:00:00 2.0.1.1 2.0.1.1
FileInfo.dll Adobe XMP FileInfo 2013/10/25-03:51:33 79.154511 79.154511
filter_graph.dll AIF 5.0 79.534508
freebl3.dll Network Security Services 3.15.5 Basic ECC
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt.dll International Components for Unicode 4, 6, 0, 0
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
JP2KLib.dll JP2KLib 2013/10/29-11:47:16 79.248139 79.248139
libcef.dll Chromium Embedded Framework (CEF) Dynamic Link Library 3.1750.1738
libeay32.dll The OpenSSL Toolkit 1.0.1h
libEGL.dll ANGLE libEGL Dynamic Link Library 1.2.0.2451
libGLESv2.dll ANGLE libGLESv2 Dynamic Link Library 1.2.0.2451
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 7.2.1.3467
mozglue.dll XULRunner 28.0
MPS.dll MPS 2013/10/29-11:47:16 79.535029 79.535029
MSVCP100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
MSVCR100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
NPSWF32.dll
nss3.dll XULRunner 28.0
PatchMatch.dll PatchMatch 2013/10/29-11:47:16 79.542390 79.542390
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop Elements Editor 13.0
platform.DLL Adobe Help System 1, 0, 0, 1
Plugin.dll Adobe Photoshop Editor CC
PSArt.dll Adobe Photoshop Elements Editor 13.0
PSViews.dll Adobe Photoshop Elements Editor 13.0
ScCore.dll ScCore 2013/10/30-13:12:12 79.546835 79.546835
ScriptUIFlex.dll ScriptUIFlex 2014/06/18-12:38:45 79.552565 79.552565
softokn3.dll Network Security Services 3.15.5 Basic ECC
ssleay32.dll The OpenSSL Toolkit 1.0.1h
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 1, 2012, 1003
updaternotifications.dll Adobe Updater Notifications Library 8.0.0.14 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 8.0.0.14
updatersingleproduct.dll Adobe Updater Single Product Library 8.0.0.19 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 8.0.0.19
WRServices.dll WRServices Mon Feb 25 2013 16:09:10 Build 0.19078 0.19078
オプションおよびサードパーティのプラグイン : なし
読み込みに失敗したプラグイン : なし
インストールされている TWAIN デバイス : なし
かっぱ巻さん:
ありがとうございます。ビンゴです。
LANケーブルを抜くか、リンク先にある方法をとると、すぐにメニューが操作できるようになりました。
おそらく、ネットワークにつながった状態だと、起動時にadobeのサーバーを確認しに行くのだと思います。
会社のネットワークでは遮断される為、タイムアウトするまで応答待ちで止まってしまうように思います。
ありがとうございました!!
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