CIC - Action Box customizing for reports

Hi all,
I'm having some troubles customizing the action-box: i was trying to acess from the action-box options, standard and non-standard reports.
When i define, my transaction, inside the action-box, i only get the following options:
HTML, BOR Method, Workflow, Workspace
1. Which option should i choose, to point this transaction to a specific report (standard or non-standard)?
2. What are the subsquents steps?
Thanks in advance

Hi,
thanks for your help... i forgot to say, i'm using the Interaction Center WinClient.....
I was able to call a non-standard report, but with standard program, like for example CRM_DNO_SERVICE_MONITOR (service orders monitor) , i keep getting short dupms...
Best Regards,
Pedro

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Action Box customizing for Quality notifications

Hi all,
In the customizing Quality Notifications ->Qualyty Notifications->Notification processing->Aditional Notification Funtions->Define Action Box. Inside of de Action definitions, a field for Workflows or Standard Task is avalilable. (in specific details for task).
Any one know how it works? No Binding defined?
I mean, in the customizing of Quality notification Actions, Workflow (or TS) could be included in the specific detail. I do not understand how that could work since no binding is defined.
Thanks in advance.

Hi,
Finally after a lot of tests, looks like the Workflow is trigered when save and recieve a Task object for inport parameter (I mean, my Workflow has as input object QMSM and it is been populated - Create Workitem in error if I add Notification as input too).
I hope this would be usefull if someone more has the same doubt in the future and look for some help in this foro.
Regards,
Paco
PD: Yo me lo guiso, yo me lo como. (yo pregunto, yo me respondo).
PPD: I have answered my self....I do not obtain points for that? XD.

QN Action Box- Reqmnt for creating transfer order and its confirmation

Hi All,
For the return to vendor process, if Plant is warehouse managed and I want to perform the transaction like LT03 and Lt12 directly from the QN action box. is there any standard function module is available which can be called from action box as part of the configuration steps.
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Hi Sujit,
Thanks for your response. I am not able to see the list of the FM here. I tried in Trx se37 where I tried with QM* & QM06 and QMLR*, but I do not find any FM for LT03and LT12.
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I created a report custom for investment management with transaction IME1.
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Regards

se93 type a new Z tcode and create new.. from the drop down list select "program and selection screen (report transaction)"
go back to your report screen from menu; "system --> status" and get the program name for the report.
type this report to the se93 screen for the t.code. and save...

CIC Action Box costumizing

Hello,
How can I open a workspace from an action box, that displays the roles of the business partner who created the notification?
Regards,
Avichai

any help??

Action-Box: workflow for choise Business Activities

Hello,
I must add a workflow in the action box in WinClient.
The workflow multichoise we appear and to the last the agent choose the correct Business Activities.
do you have any advice?
Thank you in advance,
Maddalena

Hi
you want to start workflow with action box.
what do you mean by correct Business Activity?
Creating it?
Regards

Action Box

Hi
We are trying to create a sales order from ECC through CRM-CIC Action Box
1.For this we created RFC Destinations.
2.we created Logical systems.
3.we link the RFC Destination with the Logical Systems (BD97).
4.Mapped the logical systems in CRM_CIC_AB_LSYS_***.
5.In BOR i had taken the Proper Logical Systemand Business Object BUS2032
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what should i take in Target Elements and in Data sources to get a Sales Order from ECC
Please Explain the steps how to Solve this problem
Points will be Rewarded !!!!!....................
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SK.Ahmed

Hi Ahmed,
You need to specify the transaction type in the data flow.
I.e. for parameter 'Transaction Type' : specify a value.. i.e. the document type you want to create in R/3..
e.g
Transaction Type : OR (Standard Sales Document)
Best Regards,
Pratik Patel
<b>Reward with Points!</b>

Action box item activation!!

Hi All,
I have created a new action box item for 'return delivery to vendor' to which I have assigned the standard function module.
But when I click on this action nothing happens...how do I activate this action?
Am I missing something...is something more required to be done?
Regards,
V S

I presume that purchase order number exists in the Notification & you are doing RD with reference to existing PO
In IMG settings , Go to
QM->QN->Notification processing -? Additional Not functions->Define action box.
maintain :QMLR_CREATE_RETURN_ORDER_FA
Also explore
Return delivery in QM02
Also refer
http://help.sap.com/saphelp_46c/helpdata/en/e4/e312e41ff611d4b2cd0050da4ceab0/content.htm

Securing action box items with authority-check object

In a 4.6c environment I have setup action box items for various sm and QM notifications.
I would like to secure some of the action box items that their execution is only allowed by authorized personnel using authority-check objects.
Is there a way to secure the action box item by the item number? If not the action box items are using a function module. Maybe I could use the fm name in the authority-check.
Any ideas would be greatly appreciated.

Hi,
just see these examples
SAPTLIST_TREE_CONTROL_DEMO_HDR
SAPTLIST_TREE_CONTROL_DEMO
SAPTLIST_TREE_MODEL_DEMO
and for getting a checkbox we have to repalce the icon what is there in the example program and handle the checked and unchecked event for the checkbox.
this can be achieved by using object oriented methods...
reward if helpful
rgds,
Prajith
Prajith

Can Actions Menu of Interactive Reports work with Custom Authentication?

My testing is leading my to believe that Actions Menu do not work with Custom Authentication (but only work with APEX Authentication) in APEX 3.1.2? If that's true then is there a work around to this?
Just to clarify, I've posted/asked this question twice before:
1) Re: Actions Menu in Interactive Reports does not sort, filter, select cols etc
2) Interactive Report actions don't work for users (i.e. for non-developers)
But I've come to believe this is the main problem. I just don't know how to resolve/work around this?
Thanks for any help.

I haven't setup a sample because my custom authentication is using LDAP authentication. I'm not sure how I can replicate that on the samples server?
I'm using LDAP authentication with a Page Sentry function. My further testing reveals that the Page Sentry function is setting the APEX variable user to NULL (ie blank) whenever there's any code in the Page Sentry function box. PL/SQL code as simple as
BEGIN return TRUE; END;
in the Page Sentry function box sets the "user" is set to <null>. When the Page sentry function box is left empty (no code specified) it sets the "user" properly after authentication against the specified LDAP directory.
What all this has to do with Interactive Reports...
It seems like when the user is NULL it messes-up Interactive Reports that are stored in the flows database. Although it shows the default report properly, but no runtime interactive actions (filtering, sorting, column break, etc.) work.
Can someone please correct or confirm this?
Thanks.

Multiple Action Box Conifgurations in one CIC Profile - is it possible ??

Hy,
We work with different action box configurations as they differ for each business unit. Still the configurations have a common base some general over all settings.
If I make a change on one of the general settings I have to work through all the action box configurations and change it manually. I wonder if there is no other solution.
I've tried to find a way to set up a general configuration with the general over all settings and a configuration only providing the specific need of each business unit but there seams to be no possibility to include two or more action box configurations into one CIC-Profile.
Has anyone of you already dealt with this problem?
Maybe I missed a hint in the documentation?
Any ideas, suggestions, help?

Hi
check the linkbelwow to know in detail about action box configuration
http://help.sap.com/saphelp_crm40/helpdata/en/e9/d1cb58c5f111d2b8e6006008ec2322/frameset.htm
http://help.sap.com/saphelp_crm40/helpdata/en/ff/7f5a9bb64711d2b8d6006008ec2322/content.htm
http://help.sap.com/saphelp_crm40/helpdata/en/cd/a362f84f1a11d586cd00008658acb2/frameset.htm
Reward points if helpful
Dinaker vikas

QISRSCENARIO - Action Box - Adding a custom function module

Hello Experts,
Under the scenario ID for Performance Award in the transaction QISRSCENARIO I created a custom function module in order to exchange standard. I clicked on the follow-up Functions of the MCSP and then I type my new function module, then when I tried to save the changes I received this error message:
The function module Z_CUSTOMFUNCTIONMODULE cannot be used.
Diagnosis
The function module Z_CUSTOMFUNCTIONMODULE is not suitable to be used as a follow-up function, as the interface does not contain the required parameters.
Does anyone knows what parameters am I missing?
Thanks in advance,
AK

I would do it this way..
MCSP is delivered with HRWPC_PCR_SP_TRANSACTION_PA30 as the function module. In SE80, copy the function group HRWPC_PCR_SP_ACTIONS into a custom function group..say Z_PCR_SP_ACTIONS. When prompted to copy the function modules,select HRWPC_PCR_SP_TRANSACTION_PA30 & name the custom object as , say, Z_PCR_SP_TRANSACTION_PA30. put your custom code inside this function module.Activate the custom function group & function module.Now got to the Action Box & replace the Std function for MCSP with your custom function module.
~Suresh

Action box for notification

Hi,
Can someone please explain to me the action box for notification in details and its corresponding spro settings.
I am new into it.

In two business areas, you can configure action box.
1 . Quality Management - > Quality Notifications -> Notification Processing->Additional Notification Functions
->Define Action Box -> Define Follow-Up Functions (Generated Tasks/Activities)
= > Notification Types ->Activities->Dependent Follow-Up Functions
-> Define Follow-Up Actions for Tasks-> Define follow-up actions
= > Follow-up actions -> Function modules
2. Plant Maintenance and Customer Service -> Maintenance and Service Processing -> Maintenance and Service Notifications -> Notification Processing -> Additional Functions
->Define Action Box -> Define Follow-Up Functions (Generated Tasks/Activities)
= > Notification Types ->Activities->Dependent Follow-Up Functions
-> Define Follow-Up Actions for Tasks-> Define follow-up actions
= > Follow-up actions -> Function modules
If you want to use the dependent follow-up functions, the second level of Follow-up functions to be defined prior to use in action box.
Regards,
Sonai
Edited by: sonaimuthu muthusamy on Aug 31, 2011 10:39 PM

How connect to our apex server for customer on internet for reports

We are created a report for customer and they can anonymous log on their report.
On example this link;
http://server.ourdomainname.net:8080/apex/f?p=101:1:4026431692309114
But all customer log on same link and our database performans so bad when the a lot of customer log on same link
I think this is season and wrong url link problem...
What should we do for this? And which method to use create link for report log on the internet?
Thanks.

Anton,
Now I do not get it...As I point in my thread (here is once more citate from thread):
<i>
I solve my problem with this
http://server.ourdomainname.net:8080/apex/f?p=101:1:4026431692309114
instead of
http://server.ourdomainname.net:8080/apex/f?p=101:1
</i>
is differencing in only session declaration. Many users cannot reuse the same session regardless it is public app or authenticate...they all have different session_id.
So, bad performance can occur (on database side) with more query against database and (on Apache side) some session problems or....-look in log files to get a picture.
Otherwise it is not easy to help
P.S
Place in sqlplus pure report query. Analyze it and see the if SQL tune actions are needed....outside apex and apache environment. Then you have picture where the problem reside...
P.S.
Do not use "page checksum" feature (regardless authentification exist or not).
Hope this helps

QM02 - notifications - update document flow for new action box item

I have added a new action box item on qm02 (notifications). I am created a PO and a delivery. I wish to update the document flow to include these new records.
I am trying to work with function qmlr_create_document_flow without success.
Does anyone know how to do this?
Thanks,
rv

Hi Rags,
Thanks for your reply.
About your reply:
1) Yes, I was also thinking that 2 preceding docs may not be possible in a doc flow, and had also indicated the same to my customer. However, wanted to be 100% sure that it cannot be done.
2) I cannot go ahead with a Service/Release Order. The requirement is to create a Return Order or a Credit Memo Request (CR) directly from the Service Notification and any other order is not in scope.
I was thinking of something as below:
The Service Notification header is linked to Return Order header only, there are no links at the item level. Is it a feasible solution to have a doc flow between invoice items & return order items, since return order items are not yet linked?....I am just thinking of different things to find a solution!
Thanks again.
Cheers
Vicky

CIC - Action Box customizing for reports

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