CIC Configuration
Hi,
I am trying to configure the CIC in our system but somehow unable to complete it. After doing the following steps, I am getting a strange error;
1. Created a framework ID (assigned Visible and Hidden parameters)
2. Created a profile ID and assigned to framework ID
3. In the Org unit, I assigned my user name and for the Org unit I have created an infotype for CIC profile.
But I get the error 'save of framework profiels failed'.
It would be great if someone can provide some inputs on this or give me a cookbook.
- Roopesh
Step 1:
Create Framework Id( assign hidden & visible components)
Step 2: Create CIC profile
Step 3: create Org unit and assign person
Step 4: Assign CIC profile to Org. unit (or) person
Path : Easy access screen
Logistics>Customer service>Customer Interaction center>Adminstration>CIC structure>Org.Structure(Change,T.code-PPOMW)>select Org. unit
In this screen on the top i.e menu bar find Go To
Go To>detail Object>Enchanced object description
Now u r in Maintain object page(T code-PP01)
Now in the Active tab page select CIC profile
Now in menu bar Edit>create infotype
Again u r in new page(T code-PP01)
Enter the CIC profile Id which u have created in customizing
Run T code- CIC0
I hope u r able to see the screen now
Reward Points if it helps
Regards,
Shiva
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if helpful reward points
Edited by: sandeep sharma on May 21, 2008 10:23 AM -
I have configured an action box for the CIC, but my requirement is to display a custom report from R/3 in the user screen, I created a new bussiness object in (SWO1) and created a new method with the single line:
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cheers!
gyanaraj
****Pls reward points if u find this helpful
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