CIC: the caller information is not set into search fields

Hello,
I've a problem with the IC WinClient inbound call handling. I've configured the telephony integration but the identified partner is not set into the search fields.
I want to pass the identified partner to the search field that I only need to confirm the BP.
Could anybody help me please?
regards,
Christian

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you are tying to log in as diradmin
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CIC: the caller information is not set into search fields

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