Cic0 interaction centre win client

Hi
How to get different screens for inter action centre?
I am having a screen where bp search,sales summary,instant base are there ( total 4 tabs).
I want to change this screen to only 2 tabs in the right side showing only bp search and business activity.
How to do the changes in the tabs of the cic0 screen ?

Hi Nadella,
I have sent you the required docs at [email protected]
Reward points if it helps.
How to give points: Mark your thread as a question
while creating it. In the answers you get, you can
assign the points by clicking on the stars to the left.

Similar Messages

CIC0 - Interaction Centre (WIN) on CRM 7

All
We have upgraded from CRM 4.0 to CRM 7.0 earlier this year and we are in the process of moving away from SAP GUI screens to WEB UI
My problem, or query is... - We currently have the WIN IC in use and I need to make a small change in CONFIG but can only find configurable areas for the WEB CLIENT and NOT the WIN CLIENT
I appreciate that the SAP GUI screens are no longer supported by SAP but as the CIC0 transaction still works we have continued to use it - I now now to update some config
Please help
Regards
Barry DIxon

Hi,
I hope you are referring to view config here..As per my understanding once you upgrade to CRM 7.0, multiple bsp applications will be available in the system.
Get the technical detail of the component/view details by pressing F2 in the application then you can change view config via component workbench as well.
I am not sure if this is what you are looking for..
Cheers,
Sumit Mittal

Enhance Inbox Profiles in Interaction Center Win Client

Hi,
I am trying to activate the enhance Inbox profile in the Interaction Center Win Client, do you know how to proceed.
Thanks.
I just left it. I did not find the functionality.
Message was edited by:
TPT TPT

IF no ones, knows how to do it, plz send me an email. [email protected]
Thanks,
TPT

Calendar in the Interaction Center Win Client

Hi Gurus,
Is it possible to integrate in the Application area or in the navigation area of the Interaction Center Winclient the calendar.
Thanks.

Hi Ravi,
The best way is not to touch the standard HTML template for BP Search ('CRM_CIC_SEARCH_DISPLAY'), but maintaining your own HTML for BP search (Z* HTML template) and making use of the same over the Contact Search profile.
You can copy and customize the Standard HTML-Template
CRM_CIC_SEARCH_DISPLAY in the following ways:
1) Copy the HTML-Template CRM_CIC_SEARCH_DISPLAY in Transaction SMW0 (0 - zero)
in your HTML-Template with named Z*
2) Export to a local pc and customize the HTML-Page as per your need.
3) Import to your HTML-Template Z*
4) Map the fields in transaction CRMC_CIC_SEARCH_CNTR.
5) Assign the new search-template in transaction CRMC_CIC_SEARCH_RULE.
Sorry, there aren't another way to remove the ibase from standard bpsearch.
Hope this information helps.
With Best Regards,
Vinod

Problem with interaction center web client e-mail

hi gurus, my problem is in interaction center webclient, when i click in the e-mail link,appears the email form but i cant send any email because all the fields in the screen (subject, body , from, date, to, etc) are not enable (i cant write anything because is not possible), so i dont know how to enable this fields in the interaction center web client.
In interaction center win client i dont have this problem.
I post this thread in crm forums but nobody knows how to do it, so i hope maybe here any one knows thanks

Hi.
I ran into this problem. How is it solved?
And another question-how to set up a mailing list Search ?

How to populate the ECC Delivery number in to CIC0 (win client)

Hi,
Through Action Box I am able to call the VL01N, after completion of the transaction when I choose the save it is taking me back to CIC0 (win client) and I am not able to see the delivery number.
For that I have to go to VL03N there I have to see.
Is there any other way to populate the delivery no. in the CIC0 (win client)?
Thanks in advance

Hi Binu,
May be you can use data display and pass the created Number in to some other object field todisplay it in CIC system.
Best Regards,
Pratik Patel
Reward with Points!

How to add the business transaction to t-code : CIC0 in win client

Dear sir,
We use CRM 5.0 . We would like to add business activity tranaction into t-code : CIC0. But I don't know how to do. Please kindlyadvise how to add the business transaction to t-code : CIC0 in win client.
Thank u and best regards,
Vimol

Hello,
For each transaction type (e.g. Sales Order, Business Activity, opportunity, ....) you can maintain in which channel (IC WebClient, IC WinClient, SAPGUI, PCUI, ...) they are allow to be used. Probably the transaction types you want to see in the IC WinClient (= CIC0) are not enabled for this channel, that's why they don't appear in the WinClient (CIC0).
How to do this?
SPRO>CRM>Transaction>Basic Settings>Define transaction types
Here, look for the transaction types you want to enable in WinClient. Select the transactiont type and select "Channels" from the left pane. Here, add the channel "IC WinClient" (or something like that, I don't know the exact name anymore, in newer versions this no longer exists).
Save and restart the CIC0, after this the transaction type should be enabled.
Hope this helps,
Joost

Issues when adding the Interaction centre option to Nav Bar for WebUI.

I just wanted to clarify something if I may.
Am I right in thinking that the Interaction centre can be viewed for Service, Sales and Marketing. There are standard SAP business roles for all these, being the SERVICEPRO, SALESPRO and MARKETINGPRO.
I have a new business role to be set up which is a sort of hybrid of the SALESPRO and MARKETINGPRO roles. However, what I can't determine is what displays the Interaction centre from within the Nav Bar for any of these particulat SAP roles.
In the SAP GUI we could just run transaction CIC0 and depending on the PCFG settings it would either show the Sales IC or the Marketing IC. I need to just show the marketing IC for my new Z business role, but getting the details into CRMC_UI_PROFILE and CRMC_UI_NBLINKS is proving very difficult, for me.
Has anyone done anything like this before?.
Jason

Hi Jason,
In spro please go to
Customer Relationship Management->UI Framework->Technical Role Definition->Define Navigation Bar Profile
1.You can create your own NavBar Profile (by making a copy of any of the existing Nav Bar Profiles) say Z_ICPRO.
2. Select your profile.
3. Then goto the node Define Profile->Assign Work Centres
New Entries
4. Here you can add IC_BPIDENT (This work centre corresponds to Account Identification), at any position you want.
5. Assign the above nav bar profile to any of the existing Business Role (or create your won Business Roles) via customizing
Customer Relationship Management->UI Framework->Business Roles-Define Business Role
5.Now when you login to web ui with the above Business Role, you should be able to see Account Identification on the WorkCentre tab!!
Hope this helps.
Regards
Nisha

CIC-WEB CLIENT & WIN CLIENT

Hi,
Please tell me the
1.Difference between WEB CLIENT & WIN CLIENT
2.What are the advanatges/drawbacks of each.
3.If we have to implement what is the Prerequiste for both.
Regards,
Natasha P

Hi,
CIC win clent and web client are there upto 5.0.
Now WIn client is obsolete, only webclient is there.
Differences: Win client wil work with in the network only. Web client will work if you have a internet fecility.
The Interaction Center (IC) WinClient is a SAP GUI-based agent desktop interface for interaction center agents that provides a framework for processing IC WinClient functions. It can be used for any business transactions via phone, e-mail, chat, paging, Web call back, or voice-over Internet Protocol (VoIP).
Web client will be webased user can open any where and do the transactions.
Now in crm2007 there is no win client, only WEB CHANNEL is there.
This area of SAP Customer Relationship Management (SAP CRM) enables you to turn the Internet into a profitable sales and interaction channel for both business partners and consumers by providing your customers with a personalized Web experience and convenient self-services. The CRM Web Channel applications cover Web-based sales and service transactions, targeted marketing, and analytics for system and customer behavior.
Through BSP application we will develop the web channel. In new version there are many customization in webchannel.
Regards
Srinu

CRM Interaction Centre - Video Demo or Success Stories

Hi
I am a new CRM Trainer and rolling out CRM Interaction Centre to my organisation.
I have been searching the web to try and find a suitable video to show in the training sessions to set the scene. I'd love to see a video of someone actually using CRM Interaction Centre while talking to a client, or even better to see a video of a customer success story to describe the benefits it has brought. We have our own e-learning videos but seeing it already in action I think would bring it to life.
If anyone knows of any similar content out there that is available to use - I would appreciate you letting me know.

Hi Jayne,
You should check out the Early Knowledge Transfer http://service.sap.com/rkt-crm Select your release on the left hand side and then on the right hand side under 'Select your Learning Map' choose Interaction Center.
There are a number of demo's and presentations on the different functionalities. I use this quite a lot and find it a great resource.
James

Issue in Interaction Centre (Emails forwarding issue)

Hi Experts,
I am facing one issue in Employee Interaction Centre(EIC) where the requirement is the User is not able to forward the E mails (Cases) to one group Kumba.It is showing error on the top of the screen mentioned in the attachment.Please find the attachment of the issue. Previuosly it was working for this group, but unfortunately it has stopped working for this group now.
MESSAGE FROM THE USER: Good morning
Kindly notethat we are unable to assign e-mails to ES T1 Kumba on SAP CRM System P00
Client 423.
The erroris only with the ES T1 Kumba assignment.
Kindly revert with your finding/solution on this issue.
Thanx
Warm Regards
Vineet Joshi

Hi,
Check note 1906163 Forwarding work items to groups that contain inactive users
Best Regards,
Sigrid

Difference Betn Web Client & Win Client???

Dear all,
I know the Web Client and Win Client. But i want to know the exact difference between them?
And Why and When We are using Web Client and Win Client and Which type of industries.
If any body have real time documents for using it pls forwad to me.
Can anybody explaing briefly.
Thanks in advance
Jayesh

These are the Main Difference between Web Client And win Client:
1.When it comes to the technology, the WebClient is based on BSP (business server pages), which are generated by the SAP Web Application Server and creates HTML pages so that all the agent needs is a browser. In contrast, the WinClient is basd on ABAP Dynpro technology and requires a installation of a SAPGUI on the agent machine or a terminal server.
2.In the area of multi-channel-integration, WebClient currently uses the ICI/BCB interface whereas IC WinClient uses SAPphone. Customers that have a SAPphone based integration up and running will be able to reuse this integration with IC WebClient. ICI/BCB based integration will be made available for IC WinClient customers with the 2005 CRM release.
3.One important difference is the general approach towards UI design. In the WebClient you will find specialized, optimized user interfaces for a specfic subset of business processes. The WinClient will let you reuse any business process objects from CRM online.
4.When it comes to integrate into other applications or user interfaces the WebClient can use any people centric UI (PCC UI) view (the CRM browser based user interface) or use WebGUI (aka SAPGUI for HTML) for R/3 (or other 4.6C/D basis based onwards systems) to render HTML. WinClient can easily integrate into any other SAPGui based application.
5.ICWEB Client support the auto suggestion of solutions
6.ICWEB Client has the functionality to replace views, add more fields with in the views.
7.Like win Clients web client doesnt support the reminder scripts but it provides the similar functionality with the help of Alerts
Following are the new eddition in web client :
My WorklistTo-do items for an agent (sales and service items, business activities, tasks)
Navigation bar
Browser-type navigation
Real time statistics
Connection to communications infrastructure (e.g., call statistics)  see Managers Portal
Scratch pad
Easy-access note pad integrated with interaction record
Guess it will help you.
Regards,
Animesh

Interaction Centre: Survey not saved correctly

Hi,
We are using SAP CRM 5.0 Interaction Centre. While creating a customer feedback transaction with survey in Interaction Centre, following is the observation:
1. We open the customer feedback transaction, enter the mandate information in the details tab and save the transaction.
2. Then navigate to questionaire tab and fill-in the survey questions and save the survey.
3. Navigate back to details tab and save the transaction. The survey and the transaction are saved correctly. Instead, without navigating back to details tab, when we try to save the transaction from the questionaire tab, neither the survey nor the transaction is saved.
Recently the application was upgraded from SP15 to SP16.
Please provide your inputs in solving this issue.
Thanks in advance.
Regards,
Venkat
Edited by: kvenkat24 on Dec 14, 2010 8:02 AM

Hi Hongyan Shao,
Thanks for taking your time to answer my issue.
Actually we have two issue in this
1.When users press the End button, ideally, the current screens should be closed and default screen of Accoutn Identification should be shown.
This does not happen.
Actually, nothing happens when users press the End button.
Users cannot click on anything else too and the screen seems to be frozen.
Users have to close the IC session and relogin.
2.And one more issue is when user ends call by click on end button it goes to account identification but Name of the account still be there on top left top side where it shown account name. but it allows agent to take another call and create service ticket.
Please note that we are using CTI( Avaya phone)
Now since these two are an intermittent issues, i do not have reproduction steps.
Thanks and regards,
Teja

Knowledge Search not working in Win client

hi there
i have a problem with knowledge search not working in IC Win Client in CRM version 5.0
i guess the problem is with the workspace that is IIA for solution search that is assigned against the knowledge search
please tell what should i do as right now when i am trying to execute it or open the knowledge search dump is coming stating null object referenced
i wonder what could be the solution
best regards
ashish

Hello ashish,
I had that problem too. You have to apply note 1002299 to restore missing configurations in SAF.
Also, if you worked with IIA in previous versions, take a look at note 656321 to check it's evolution (replacement by SAF).
Good luck and Kind regards,
Bruno

Interactive Reporting Web Client on Apple Mac: Intelligence iServer?

Hi All,
I just installed EPM release 11.1.1.1 along with Interactive Reporting. We were led to believe that Macintosh was supported as long as FireFox was used as a browser. Everything seems to work fine except when I try to create a new Interactive Reporting Web Client document, I get the error message:
Viewing and analysis with Interactive Reporting Web Client is supported in Windows only.
For other platforms, use the Intelligence iServer option: ihtml servlet icon
Contact your system administrator if this option is not available.
I cannot seem to find much information on this "Intelligence iServer". Does this exist and will it let FireFox clients use Interactive Reporting Web Client? Is it an option that can be installed on the server?
Thanks for
any insight.
Randy

Hi,
I have some knowledge about this Intelligence iServer, which I would like to share with you.
In Version 8(HPSu 8.5), Hyperion has 5 servers, which we need to install-
Hyperion Foundation server
Hyperion SQR server
Hyperion SQR iserver
Hyperion Intelligence Server
Hyperion Intelligence iserver
Each server had its own specific work and foundation server was base of all other servers.
Hyperion Intelligence iserver supports the user to access the BQY in ihtml client. It helps user to perform some feature (like drill down-drill up) in html view.
Later Hyperion Came with System 9 and integrated the entire server into a single bundle (internally I don't know what happened).
This EPM 111.1.1 is Hyperion System 9.5 only.
I would like to advice you to log this case to Oracle support (metalink3) and ask more information about this.
It may be that, EPM 11 doesn't support Web Client in Macintosh environment
Thanks & Regards,
Mohit Jain

Cic0 interaction centre win client

Similar Messages

Maybe you are looking for