Cintiq 21 / Photoshop CS5 conflict

Hi All,
Can anyone make any suggestions?
I have a new (fast) laptop, CS5, connected to a Cintiq 21. It works fine----for a while. Then---inexplicably---Photoshop will crash and when it is reopened the pen will noticeably lag (2 seconds?) on non-memory intensive tasks that it normally handles fine. The Cintiq stylus continues to work fine for other programs like Painter, etc. This is occuring only in Photoshop.
Couple days will go by, I'll be on the phone to tech support---and it will start working fine again . . . (!!!! WTF?)
I'm guessing it has something to do with the order in which the cintiq is connected/turned on etc. as it appears something has to be "reset" but I'm only getting this fixed through seemingly random connections. I can't seem to replicate the problem or solution, but the problem will persist usually for a few days through reboots, disconnections, etc. then will suddenly be normal again.
Anyone?!?
Thanks in advance.
John

You didn't mention your OS. I just installed the trial on my XP test station and did in fact get an AMT Subsystem Failure -- You Must Reinstall warning, and ID CS3 closed.
I downloaded and ran the Flexnet patch from http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=3750&fileID=3528 and all is well.
I don't know what all this patch does, since ostensibly it is a reapir for Acrobat 8 running on Vista, but if memeory serves it's been reliable for fixing that particular error on all versions of Windows with any version of Acrobat.

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WARNING: DW036: Payload cannot be installed due to dependent operation failure
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WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
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WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
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ERROR: DW050: - Recommended Common Fonts Installation: Install failed
ERROR: DW050: - Adobe Extension Manager CS5: Install failed
ERROR: DW050: - Adobe ExtendScript Toolkit CS5: Install failed
ERROR: DW050: - Adobe AIR: Install failed
BTW, I downloaded this from adobe.com and not from a pirated download site.

iloveyunjae wrote:
ERROR: DS013: Verifying payload integrity : Failed with code 1
I'm no installer expert, but several of the things it shows seem to indicate that you should do a full removal (including possibly a run of the Adobe CS cleaner script), then re-download the Photoshop installer and install again.
http://www.adobe.com/support/contact/cscleanertool.html
-Noel

Adobe Photoshop CS5 has stopped working with (Wacom CINTIQ21UX)

Has this been addressed?
I have been following this thread pretty closely
http://forums.adobe.com/thread/633937?tstart=0
It clears up the issue with multiple screens but doesnt address the issue with Adobe Photoshop CS5 not being able to load with the latest Wacom Cintiq 6.1.5-3a driver. I have tried the 6.1.2-5 driver able to load photoshop CS5 and calibrate my pen. but Photoshop wont recognize pressure sensitivty, rotation, tilt, any of the brush settings from the drop down it flags a caution yield sign, which is better than not having any pen.
Just wanted to know if someone found a way around it. or if Adobe or Wacom is actually working on a patch to address the error. At this point I am thinking about reverting back to Adobe Photoshop CS3.

My scenario and history:
Windows Vista Ultimate and now Windows 7 Ultimate
NVidia Quadro Fx 4500 driving 4 monitors total SLi on or off - makes no difference. Drivers irrelevant.
2 x Xeon 5160 (so total 4 cores)
24Gb RAM
PS CS 4 or 5
4 monitors - - yep it is the 4 monitor thing.
Fails everytime as you describe.
Observation - If you Remote Desktop Connection onto the computer - and so in effect are using only ONE monitor - PS works fine.
A WORKAROUND for 4 or 5 - I don't consider this a fix because you lose some functionality but it gets you 99% there and is the same workaround for CS4 or 5
Go to<drive>:\Program Files\Adobe\Adobe Photoshop CS5 (64bit)\Plug-ins\Extensions\ (or CS4 - depending on version)
Locate File:
ScriptingSupport.8li
Disable this extension by renaming the file with a tilde in front of the file name. Thus:
~ScriptingSupport.8li
Start Photoshop - it works and is mainly functional.
The only real downside I have discovered is that disabling this scripting extension means you cannot use some of the built in scripts under FILE - SCRIPTS - the biggest PIA for me being the Contact Sheet builder no longer works. But as I now use Lightroom to create contact sheets - this is not a big loss. Other scripting functionality - I am sure is affected - but not to a point I find PS unusable.
ADOBE - if you read this - it has been that extesion now for the last two editions of PS.

Cintiq 21 / Photoshop CS5 conflict

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