Cisco 3502i AP operation status in downloading in controller wism2

Hello folks,
I have an issue with two APs (3502i) which is associated to controller wism2. Total number of APs are connected to this controller is 422 and once I added two new APs (3502i) to this controller I am unable to see these APs coming up. Getting error messages like wrong primary controller nad secondary controller. When I loggedin to the controller through CLI following are the details I am getting for the APs which is not registering to the  controller:, Also for comparison I am attaching the statistics for the AP which is working good and is able to register.
Note: I thought the problem with these two APs and will try replacing them but when i connected the other two APs to different switch and different subnet the same errors we are seeing. This is something urgent to fix and need your assitance to fix this at the earliest. Please let me know if more information needed.
ISSUE with the AP:
show ap config general AB2-4N-AP11
Cisco AP Identifier.............................. 440
Cisco AP Name.................................... AB2-4N-AP11
Country code..................................... US  - United States
Regulatory Domain allowed by Country............. 802.11bg:-A     802.11a:-A
AP Country code..................................  -
AP Regulatory Domain............................. Unconfigured
Switch Port Number .............................. 13
MAC Address...................................... 28:94:0f:c9:03:3c
IP Address Configuration......................... DHCP
IP Address....................................... Disabled
Telnet State..................................... Disabled
Ssh State........................................ Disabled
Cisco AP Location................................ AB 2 - Ctrl1/2
Cisco AP Group Name.............................. AB2-3-4
Primary Cisco Switch Name........................ us-ab1-wifi-ctrl1
Primary Cisco Switch IP Address.................. 10.200.44.102
Secondary Cisco Switch Name...................... us-cd3-wifi-ctrl1
Secondary Cisco Switch IP Address................ 10.200.45.102
Tertiary Cisco Switch Name.......................
Tertiary Cisco Switch IP Address................. Not Configured
Administrative State ............................ ADMIN_ENABLED
--More-- or (q)uit
Operation State ................................. DOWNLOADING
Mirroring Mode .................................. Disabled
AP Mode ......................................... Local
Public Safety ................................... Disabled
AP SubMode ...................................... Not Configured
Remote AP Debug ................................. Disabled
Logging trap severity level ..................... informational
Logging syslog facility ......................... kern
S/W  Version .................................... 7.2.103.0
Boot  Version ................................... 12.4.23.0
Mini IOS Version ................................ 0.0.0.0
Stats Reporting Period .......................... 180
LED State........................................ Disabled
PoE Pre-Standard Switch.......................... Enabled
PoE Power Injector MAC Addr...................... Disabled
Power Type/Mode.................................. Power injector / Normal mode
Number Of Slots.................................. 2
AP Model......................................... AIR-CAP3502I-A-K9 
AP Serial Number................................. FTX1602K7LT
AP Certificate Type.............................. Manufacture Installed
AP User Mode..................................... Not Configured
AP User Name..................................... Not Configured
AP Dot1x User Mode............................... Not Configured
--More-- or (q)uit
AP Dot1x User Name............................... Not Configured
Cisco AP system logging host..................... 255.255.255.255
Ethernet Port Duplex............................. Auto
Ethernet Port Speed.............................. Auto
AP Link Latency.................................. Disabled
Rogue Detection.................................. Enabled
AP TCP MSS Adjust................................ Disabled
Good AP for comparison:
show ap config general IL2-4N-AP10
Cisco AP Identifier.............................. 260
Cisco AP Name.................................... AB2-4N-AP10
Country code..................................... US  - United States
Regulatory Domain allowed by Country............. 802.11bg:-A     802.11a:-A
AP Country code.................................. US  - United States
AP Regulatory Domain............................. 802.11bg:-A    802.11a:-A
Switch Port Number .............................. 13
MAC Address...................................... f8:66:f2:67:69:e5
IP Address Configuration......................... DHCP
IP Address....................................... 10.36.2.70
IP NetMask....................................... 255.255.255.0
Gateway IP Addr.................................. 10.36.2.1
NAT External IP Address.......................... None
CAPWAP Path MTU.................................. 1485
Telnet State..................................... Disabled
Ssh State........................................ Disabled
Cisco AP Location................................ AB 2 - Ctrl1/2
Cisco AP Group Name.............................. AB2-3-4
Primary Cisco Switch Name........................ us-ab1-wifi-ctrl1
Primary Cisco Switch IP Address.................. 10.200.44.102
Secondary Cisco Switch Name...................... us-cd3-wifi-ctrl1
--More-- or (q)uit
Secondary Cisco Switch IP Address................ 10.200.45.102
Tertiary Cisco Switch Name.......................
Tertiary Cisco Switch IP Address................. Not Configured
Administrative State ............................ ADMIN_ENABLED
Operation State ................................. REGISTERED
Mirroring Mode .................................. Disabled
AP Mode ......................................... Local
Public Safety ................................... Disabled
AP SubMode ...................................... Not Configured
Remote AP Debug ................................. Disabled
Logging trap severity level ..................... informational
Logging syslog facility ......................... kern
S/W  Version .................................... 7.0.116.0
Boot  Version ................................... 12.4.23.0
Mini IOS Version ................................ 7.0.94.21
Stats Reporting Period .......................... 180
LED State........................................ Enabled
PoE Pre-Standard Switch.......................... Disabled
PoE Power Injector MAC Addr...................... Disabled
Power Type/Mode.................................. Power injector / Normal mode
Number Of Slots.................................. 2
AP Model......................................... AIR-CAP3502I-A-K9 
AP Image......................................... C3500-K9W8-M
--More-- or (q)uit
IOS Version...................................... 12.4(23c)JA2
Reset Button..................................... Enabled
AP Serial Number................................. FTX1432S2F5
AP Certificate Type.............................. Manufacture Installed
AP User Mode..................................... AUTOMATIC
AP User Name..................................... Not Configured
AP Dot1x User Mode............................... Not Configured
AP Dot1x User Name............................... Not Configured
Cisco AP system logging host..................... 255.255.255.255
AP Up Time....................................... 31 days, 04 h 58 m 37 s
AP LWAPP Up Time................................. 4 days, 11 h 24 m 23 s
Join Date and Time............................... Wed Jun 20 23:36:59 2012
Join Taken Time.................................. 0 days, 00 h 00 m 11 s
Ethernet Port Duplex............................. Auto
Ethernet Port Speed.............................. Auto
AP Link Latency.................................. Disabled
Rogue Detection.................................. Enabled
AP TCP MSS Adjust................................ Disabled
Thanks,
Ahmed

The new Cisco 3500 WAP (S/N:  FTX1602K7LT) is running WLC version 7.2.103.0 but the older one (S/N:  FTX1432S2F5) is running WLC version 7.0.116.0.
You could try by consoling into the new WAP and deleting the CAPWAP image and leave the RCV image alone.

Similar Messages

  • Cisco 3502i AP operation status in downloading...

    Hello folks,
    I have an issue with two APs (3502i) which is associated to controller wism2. Total number of APs are connected to this controller is 422 and once I added two new APs (3502i) to this controller I am unable to see these APs coming up. Getting error messages like wrong primary controller nad secondary controller. When I loggedin to the controller through CLI following are the details I am getting for the APs which is not registering to the  controller:, Also for comparison I am attaching the statistics for the AP which is working good and is able to register.
    Note: I thought the problem with these two APs and will try replacing them but when i connected the other two APs to different switch and different subnet the same errors we are seeing. This is something urgent to fix and need your assitance to fix this at the earliest. Please let me know if more information needed.
    ISSUE with the AP:
    show ap config general AB2-4N-AP11
    Cisco AP Identifier.............................. 440
    Cisco AP Name.................................... AB2-4N-AP11
    Country code..................................... US  - United States
    Regulatory Domain allowed by Country............. 802.11bg:-A     802.11a:-A
    AP Country code..................................  -
    AP Regulatory Domain............................. Unconfigured
    Switch Port Number .............................. 13
    MAC Address...................................... 28:94:0f:c9:03:3c
    IP Address Configuration......................... DHCP
    IP Address....................................... Disabled
    Telnet State..................................... Disabled
    Ssh State........................................ Disabled
    Cisco AP Location................................ AB 2 - Ctrl1/2
    Cisco AP Group Name.............................. AB2-3-4
    Primary Cisco Switch Name........................ us-ab1-wifi-ctrl1
    Primary Cisco Switch IP Address.................. 10.200.44.102
    Secondary Cisco Switch Name...................... us-cd3-wifi-ctrl1
    Secondary Cisco Switch IP Address................ 10.200.45.102
    Tertiary Cisco Switch Name.......................
    Tertiary Cisco Switch IP Address................. Not Configured
    Administrative State ............................ ADMIN_ENABLED
    --More-- or (q)uit
    Operation State ................................. DOWNLOADING
    Mirroring Mode .................................. Disabled
    AP Mode ......................................... Local
    Public Safety ................................... Disabled
    AP SubMode ...................................... Not Configured
    Remote AP Debug ................................. Disabled
    Logging trap severity level ..................... informational
    Logging syslog facility ......................... kern
    S/W  Version .................................... 7.2.103.0
    Boot  Version ................................... 12.4.23.0
    Mini IOS Version ................................ 0.0.0.0
    Stats Reporting Period .......................... 180
    LED State........................................ Disabled
    PoE Pre-Standard Switch.......................... Enabled
    PoE Power Injector MAC Addr...................... Disabled
    Power Type/Mode.................................. Power injector / Normal mode
    Number Of Slots.................................. 2
    AP Model......................................... AIR-CAP3502I-A-K9  
    AP Serial Number................................. FTX1602K7LT
    AP Certificate Type.............................. Manufacture Installed
    AP User Mode..................................... Not Configured
    AP User Name..................................... Not Configured
    AP Dot1x User Mode............................... Not Configured
    --More-- or (q)uit
    AP Dot1x User Name............................... Not Configured
    Cisco AP system logging host..................... 255.255.255.255
    Ethernet Port Duplex............................. Auto
    Ethernet Port Speed.............................. Auto
    AP Link Latency.................................. Disabled
    Rogue Detection.................................. Enabled
    AP TCP MSS Adjust................................ Disabled
    Good AP for comparison:
    show ap config general IL2-4N-AP10
    Cisco AP Identifier.............................. 260
    Cisco AP Name.................................... AB2-4N-AP10
    Country code..................................... US  - United States
    Regulatory Domain allowed by Country............. 802.11bg:-A     802.11a:-A
    AP Country code.................................. US  - United States
    AP Regulatory Domain............................. 802.11bg:-A    802.11a:-A
    Switch Port Number .............................. 13
    MAC Address...................................... f8:66:f2:67:69:e5
    IP Address Configuration......................... DHCP
    IP Address....................................... 10.36.2.70
    IP NetMask....................................... 255.255.255.0
    Gateway IP Addr.................................. 10.36.2.1
    NAT External IP Address.......................... None
    CAPWAP Path MTU.................................. 1485
    Telnet State..................................... Disabled
    Ssh State........................................ Disabled
    Cisco AP Location................................ AB 2 - Ctrl1/2
    Cisco AP Group Name.............................. AB2-3-4
    Primary Cisco Switch Name........................ us-ab1-wifi-ctrl1
    Primary Cisco Switch IP Address.................. 10.200.44.102
    Secondary Cisco Switch Name...................... us-cd3-wifi-ctrl1
    --More-- or (q)uit
    Secondary Cisco Switch IP Address................ 10.200.45.102
    Tertiary Cisco Switch Name.......................
    Tertiary Cisco Switch IP Address................. Not Configured
    Administrative State ............................ ADMIN_ENABLED
    Operation State ................................. REGISTERED
    Mirroring Mode .................................. Disabled
    AP Mode ......................................... Local
    Public Safety ................................... Disabled
    AP SubMode ...................................... Not Configured
    Remote AP Debug ................................. Disabled
    Logging trap severity level ..................... informational
    Logging syslog facility ......................... kern
    S/W  Version .................................... 7.0.116.0
    Boot  Version ................................... 12.4.23.0
    Mini IOS Version ................................ 7.0.94.21
    Stats Reporting Period .......................... 180
    LED State........................................ Enabled
    PoE Pre-Standard Switch.......................... Disabled
    PoE Power Injector MAC Addr...................... Disabled
    Power Type/Mode.................................. Power injector / Normal mode
    Number Of Slots.................................. 2
    AP Model......................................... AIR-CAP3502I-A-K9  
    AP Image......................................... C3500-K9W8-M
    --More-- or (q)uit
    IOS Version...................................... 12.4(23c)JA2
    Reset Button..................................... Enabled
    AP Serial Number................................. FTX1432S2F5
    AP Certificate Type.............................. Manufacture Installed
    AP User Mode..................................... AUTOMATIC
    AP User Name..................................... Not Configured
    AP Dot1x User Mode............................... Not Configured
    AP Dot1x User Name............................... Not Configured
    Cisco AP system logging host..................... 255.255.255.255
    AP Up Time....................................... 31 days, 04 h 58 m 37 s
    AP LWAPP Up Time................................. 4 days, 11 h 24 m 23 s
    Join Date and Time............................... Wed Jun 20 23:36:59 2012
    Join Taken Time.................................. 0 days, 00 h 00 m 11 s
    Ethernet Port Duplex............................. Auto
    Ethernet Port Speed.............................. Auto
    AP Link Latency.................................. Disabled
    Rogue Detection.................................. Enabled
    AP TCP MSS Adjust................................ Disabled
    Thanks,
    Ahmed

    Duplicate post. 

  • Difference between AP Operational Status and Registered Controller

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  • AP Operational Status "Downloading"

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    When a new WAP is plugged to the network, it searches for the WLC.  Once the WAP finds the WLC it will synchronize with the WLC.  One of the things it will synchronize is whether or not the WAP is running the correct IOS.  If not, the WLC will "push" the correct IOS to the 3500.
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  • Cisco 3502i will not upgrade to 7.4.121.0 from 7.2.111.3 2504 WLC "Downloading"

    Cisco 3502i will not upgrade to 7.4.121.0 from 7.2.111.3. 2504. Wireless tab continues to say "downloading" state on all APs. Temporary fix is to set WLC back to 7.2.11.3.
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    I can upload the image to other WLCs without issue. Its just these few on one particular PI, leading me to think that some of the WLC have corrupt images.
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  • Operational Status Unknown on Cisco WiSM

    Hello,
    I have a pair of WiSM 2's managing our wireless AP's but i have a couple of access points that show their operational status as unknown on one controller but are happily working away on the other at the same time. Some settings are missing eg IOS ver and Regulatory Domains when viewing the info on this controller for that particular AP almost as if it failed during its initial setup?.
    How can i remove it from the database on this controller?
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    Mat

    A bit of further info, i've tried to force the ap to associate with the controller where its already in an unknown state and seen this
    Discovery phase statistics
    - Discovery requests received.............................. 132
    - Successful discovery responses sent...................... 0
    - Unsuccessful discovery request processing................ 132
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    - Time at last successful discovery attempt................ Not applicable
    - Time at last unsuccessful discovery attempt.............. Feb 08 12:20:00.935

  • 3750 Integrated WirelessLAN Controller: Operational Status:resetting

    Hi there!
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    The WLC is losing them randomly. It is never losing the same Ap. When looking via GUI it says "All APs 50" , "Total 49".
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    sw-mr-01-01#sh platform wireless-controller 6
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    Operational Status of the Controller : resetting
    Service VLAN                         : 4095
    Service Port Mac Address             : 0025.8420.8e8f
    Service IP Address                   : 127.0.1.6
    Management IP Address                : 192.168.150.220
    Management VLAN                      : 0
    Software Version                     : 5.2.193.0
    Keepalive Version(controller/switch) : 1/1
    Keepalives Missed                    : 16
    Controller accepts http/https        : 0/1
    Controller's Status Line             : up
    Watchdog resets of Controller        : 1
    Controller resets total              : 0
    Unacknowledged control messages      : 27
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    According to the Config Guide status should be "operational".
    Is this maybe my problem? The customer is not able to do a good WIPT because the WLC is maybe resetting somehow internaly or something like this.
    In traps I got every minute "Lost heartbeat with supervisor" which normaly should be solved in earlier releases. I have 6.0.199.4
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    Thanks in advance.

    Ok.
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    3) Ping to verify conectivity between devices.
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    Good Luck and sorry for my english.
    Best Regards.

  • Cisco 3502i in autonomous mode - for site survey

    Hi,
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    https://supportforums.cisco.com/thread/2140629
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    Thanks in advance,

    Sorry to inform you but there is no autonomous code for the 3500. You could however use the 1140 code. But this not supported by Cisco but it does work ..
    Sent from Cisco Technical Support iPhone App

  • How to change operational status of a WLC-connected AP?

    Hello everybody.
    I'm noticing two of my 30+ APs having the 802.11a radio with "Operational Status = DOWN". The Admin Status is ENABLED, but I don't know where to act to put the op. stat. UP!
    WLC is running 7.5.102.0, as well as the APs. The affected ones are 3502 models.
    Any help will be much appreciated.
    Thanks and regards,
    Flavio.

    Hello Sandeep.
    (Cisco Controller) >show sysinfo
    Manufacturer's Name.............................. Cisco Systems Inc.
    Product Name..................................... Cisco Controller
    Product Version.................................. 7.5.102.0
    Bootloader Version............................... 1.0.16
    Field Recovery Image Version..................... 7.0.112.21
    Firmware Version................................. FPGA 1.7, Env 1.8, USB console                                               2.2
    Build Type....................................... DATA + WPS
    System Name...................................... VXWLC1
    System Location.................................. Ibach, Serverraum 2
    System Contact...................................
    System ObjectID.................................. 1.3.6.1.4.1.9.1.1069
    Redundancy Mode.................................. Disabled
    IP Address....................................... 172.30.0.100
    Last Reset....................................... Software reset
    System Up Time................................... 36 days 21 hrs 46 mins 1 secs
    System Timezone Location......................... (GMT +1:00) Amsterdam, Berlin,                                               Rome, Vienna
    System Stats Realtime Interval................... 5
    System Stats Normal Interval..................... 180
    Configured Country............................... Multiple Countries:CH,US
    Operating Environment............................ Commercial (0 to 40 C)
    --More-- or (q)uit
    Internal Temp Alarm Limits....................... 0 to 65 C
    Internal Temperature............................. +44 C
    External Temperature............................. +24 C
    Fan Status....................................... OK
    State of 802.11b Network......................... Enabled
    State of 802.11a Network......................... Enabled
    Number of WLANs.................................. 9
    Number of Active Clients......................... 144
    Burned-in MAC Address............................ 50:3D:E5:AE:92:A0
    Power Supply 1................................... Present, OK
    Power Supply 2................................... Present, OK
    Maximum number of APs supported.................. 37
    ap52#sh inv
    NAME: "AP3500", DESCR: "Cisco Aironet 3500 Series (IEEE 802.11n) Access Point"
    PID: AIR-CAP3502I-E-K9 , VID: V01, SN: FCZ1553W027

  • MRS (Multi Resource Scheduling) - Show operation status in Planning Board

    Because the current MRS thread is some long and complicated I chose to move this question into a seperate thread:
    Initial question:
    Like many companies, it is not unusual at my customer for their Planners to create orders with multiple operations, particularly since many orders require different crafts to perform the work. When the Planning Board is launched and Planners lok at work scheduled for the past week they want to be able to see at a glance which operations have been completed and which operations, perhaps from the same order, have not and may need to be rescheduled. Their preference is to select "final confirmation" when using transaction IW41 and thereby set the operation system status to CNF when the work on an operation has been completed. They then want to somehow use this CNF operation status to drive something visual in the graphical Demand layout display and Resource layout display to enable the Planner to see at a glance that the operation has been completed. I've tried several approaches with configuration of abstract statuses and the user interface profile without success. My customer's interest in being able to see the completion status of an operation in the MRS Planning Board makes a lot of sense to me. I'm hoping someone can help me with a technique for modifying the Planning Board so that it displays the completion status of an operation in a visual way.
    Response from Varun Verma:
    Hi Mark,
    The problem at your customers end is nothing new.
    What you can do ( many other customers have done it in similar way ) is:
    1) you integrate the status CNF into MRS.
    Check the customizing: Basic Settings -> Assign ERP Objects -> Status
    2) configure in MRS that for status CNF, the assignments and demands (only in item work list or Hotlist) is colored to GREEN (or any other color)
    Check customizing: Set Up Scheduler Workplace -> Workplace Profiles -> Define User Interface Profiles
    Thus the users will know visually, that the green colored assignments are already completed.
    By the way, in your work list you can also filter the demands based on their status
    Regards
    Varun.
    Followup question:
    Varun,
    Thanks for the response.  I thought I had tried this but perhaps it's because in the UI profile I had not entered something in both the status groups for assignments and the status groups for demands.  I have a bit more testing to do but it appears that the demand status now gets updated from the operation status of PCNF (linked to abstract status WORK_START) and CNF (linked to abstract status WORK_STOP).  I also get a red bar (C4) for PCNF and a green bar (C1) for CNF.  Do you have a better status group I should be using in place of C1 and C4?  Status groups C1 and C4 give me a bar but it doesn't look like the demand bar with a outline and alphanumeric description of the demand, it's just a colored bar.
    I know the work list can be filtered based on their MRS "planning" status, however, it doesn't appear to permit filtering by the status of the operation unless I add the operation status as an additional field in the worklist.  Is there something I'm missing here?  And even if it did, my customer wants to be able to see the CNF status indication in the Demand layout and schedule using the work centers so the worklist is not being shown like it is in the Resource layout.
    Mark
    Edited by: Mark Scott on Aug 10, 2009 3:35 PM

    Hi Mark,
    Well I assumed that you have confirmations integration active !! But I guess not because you say that the status is not integrated always.
    What you need to do:
    1) I assume you have SP05 or later.
    2) Implement the user exit: CONFPM05. In the implementation of this exit you need to call FM: /MRSS/RSG_PM_ORDER_CONFIRM
    3) Go to customizing: Basic Settings --> Assign ERP Objects --> Status
      -- Here, define an abstract status (MRS Status) for confirmed and partially confirmed
      -- map it to R3 status CNF and PCNF.
    After this, whenever you enter confirmation for PM order from transaction IW41, the status will be integrated.
    Now you can use the MRS statuses defined in step 3 to configure the colors.
    Implementing the user exit CONFPM05 might require some technical input. But it is easy. Just a few double clicks and copy paste.
    Contact an ABAP developer for the same.
    This should solve your issue.
    Regards
    Varun

  • Operation status 'Fixed' in Production order

    Hello all,
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