Cisco 6921 Phones and CUCM 6.1
We have bought some new 6921 Phones and want to know if I can use them on my CUCM 6.1.2.1000-13
Are there instuctions?
The phone does not appear in the Device Default list.
Thank You
Matt
Hello,
Already replied in another thread. Anyway, CallManager and CallManager Express (e.g. IOS gateways) support CDRs.
Hope it helps, please rate if it does.
Kind regards,
- Adrian.
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Recording for Cisco IP Phones and Cisco C90 Codec
Hello
We are looking for a solution that is capable to record both Cisco IP Phones and Cisco Codec C90.
We are using CUCM 9.X for IP Phones and VCS 7.X for Cisco Codecs.
Is their any third party solution available for both the requirements or do i have to go with TCS and any other third party recording solution.
Thanks & Regards
Aniket PatilMy reply may be too late to be of any help to you, but for the benefit of others:
Be sure you understand the different types of PoE out there. The Linksys PoE switch only supports the newer IEEE 802.3af PoE standard.
The 7940, 7960, 7905 and other older Cisco phones only support Cisco pre-standard PoE and thus will not work with the 802.3af Linksys Switch.
To use this switch, you will need to make sure you are using the newer 7070, 7961, 7941 phones with support both pre-standard and 802.3af PoE.
All the best,
John -
We are a school system deploying a new Unified Communications Manager with Unity Voicemail. We will be placing 6921 phones in our classrooms. Some of these clasrooms are shared by two teachers and the plan is to give each teacher a unique extension number and voicemail mailbox. In the shared rooms, this amounts to using both lines on the 6921 and having two mailboxes.
The system is not in and live yet, but we are trying to work through some of the issues we know we'll encounter. One problem that we are trying to solve is how to indicate the presence of new voicemail messages for each user in the room. We are hearing from our vendor that they do not know of a way to indicate message waiting for both lines on a 6921. Unfortunately they have no experience with the 6921 phones, so they are basing this on guesswork. They cannot verify this as their lab is running UCM 6.x. We are installing 7.1, but have rights to upgrade to 8.0 if necessary.
We are hoping that the phone can indicate distinct message waiting for each line in some fashion. The documentation seems to indicate that this might be possible. We are even OK if the message waiting indicator lights for a message in either mailbox and the users would need to pick up their line and check for a stutter dial tone, but we do not know if this will work either. What we want to avoid is a situation where only one (or neither) extension activates the message waiting indicator and one (or both) users would need to periodically check their voicemail mailbox, or pick up the phone to check for stutter dial tone.
Has anyone deployed 6921s in this fashion and know if there is a way to have distinct message waiting indicators for both lines on a 6921? If so, how does it work? Is it a distinct light, or a distinct message on the display?
Any help would be appreciated.
Thank you,
MarkHi Mark -
Here's something that might help you - http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/6921_6941_6961/8_0/english/user/guide/book/6921enu801.pdf
It is the Unified IP Phone Guide which discusses the 6921 phone. It discusses phone features that can be configured in CUCM for the phones - the two I think you are interested in: (1) Visual Message Waiting and (2) Audible Message Waiting. The AMWI is the stutter dial tone you referenced, heard when the user presses the line button to go off-hook. Although I don't have personal experience with the 69XX phone series yet, I do have experience with dual-line phones like the 794X. For your shared phone with two lines, both configured for a voicemail profile, here is something that will probably apply to the 6921: The Messages button on the phone is the voicemail speed-dial (Easy message access) for the primary line on the phone. For voicemail users on the second line, for the same functionality, users will press the second line to go off-hook and then press the Messages button. Unity voicemail will recognize the calling number as a subscriber and prompt for password/PIN. Also, check out the System Policy in CUCM for the directory number configuration, which allows the Visual MWI to be set for secondary lines (Light and prompt), otherwise the typical default is just to light and prompt for the primary line.
Sincerely,
Ginger -
Cisco 6921 phone stuck on start up
Cisco 6921 is plugged on PoE switch, patch cord & routing is tested with another phone. But one 6921 phone is stuck on start up process. All Receiver, mute, speaker, headset buttons lights are on but there is no led display.
Kindly advise.
Regards,
Humza KhanHi Humza,
If other 6921 phone are registering using the same switch port then it seems to be a hardware problem. Moreover you can try to delete this phone from CUCM and try to recreate it using different protocol (using SIP if it was configured as sccp or vice versa) after that you recreate it using the protocol which you want.
I hope you already did the factory reset.
Suresh -
Cisco ip phone and wired user authenticate form ISE
Hi dears,
I configurate wired users from Cisco ISE. The authentication protocol is Eap-fast, the external device is DC. The wired user authenticate from ISE normally. I use labminutes web sites for configuration video.
Now the customer also want the cisco phone is authenticate from ISE. the physical connection is that: the cable connect to phone from switch. and one cable is connec from phone to pc.(standard physiacl connection.)
I create new authentication policy and use mab, and new authorization police.
The problem is : the phone is authenticate is normally but the wired user want to authenticate but it can not authenticate.
Can someone provide me a best practice configuration on ise and switch for phone and wired user authentication. or please say the source of problem.
Thanks.interface GigabitEthernet1/0/48
switchport access vlan 10
switchport mode access
switchport voice vlan 14
ip access-group ACL-ALLOW in
authentication event fail action next-method
authentication event server dead action authorize vlan 20
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authentication host-mode multi-auth
authentication open
authentication order dot1x mab
authentication priority dot1x mab
authentication port-control auto
authentication periodic
authentication timer reauthenticate server
authentication violation restrict
mab
dot1x pae authenticator
dot1x timeout tx-period 10
spanning-tree portfast
do you need ISE configuration?? -
I don't know who came up with this bright idea of having 'Service Interruption' message on 6921 phone while SRST mode!!! For a normal user, it means phone is NOT working!!! Does anyone knows work around with this issue? Can we display any other message on this model?
are you sure? I have been reading that you can't do anything with this specific model of the phone!!! The ability to add or edit the srst msg has been removed by design!!!
I am using callmanager 10. -
Transfer VOIP Calls Between Cisco Desk Phone and Cisco Jabber For IPhone 9.5
Does anyone know how to transfer an active voip call from a Cisco IP Desk Phone to Cisco Jabber for IPhone? I can transfer a call from Cisco Jabber for IPhone to my Cisco IP Desk Phone no problem. I put the call on hold and then click "Resume" on my Cisco IP Desk Phone. However I cannot do the same but the other way around. If I put the call on hold on my Cisco IP Desk Phone, I see "no active call" on my Jabber client. The only information I could find slighlty relevant was using the Mobility Key/Remote Destination Profile feature however this defeats the object as this will forward to an external number, e.g. mobile and I just want to transfer the call within the VOIP environment between the two devices that are using the same directory number.
I am using Cisco Call Manager 9.1(2), Cisco Presence 9.1 and Cisco Jabber for IPhone 9.5.
Any help would be greatly appreciated.
Kind Regards,
Paul Parker.Did you ever find an answer to this ?
I am seeing the same behavior and trying so see if I can put calls on hold and pick them up both ways also.
The only answer I seem to have found is to use park instead
That would/should work but I would just prefer to hold/unhold
Just not sure why we would not be able to hold/unhold on what is essentially a "shared" line
Does anyone have this working for them ? -
Hi,
Ina company which uses cisco call manager express with ip phones 7931, 7945 ,7975, 7911,7962…….
1- i want the configuration in which the user dial a pin code befor doing an outside call...?
2- i want to change the defalt configuration for the ip phones of days backlight not active to thursday and friday and the backlight in duration to 1:30.?
i did the followings commands but it doesn`t take an effect.
Router(config)# telephony-service
Router(config-telephony)# service phone daysBacklightNotActive 6
Router(config-telephony)# service phone backlightOnDuration 1:30
Router(config-telephony)# service phone backlightIdleTimeout 01:00
Router(config-telephony)# create cnf-files
Router(config-telephony)# reset all
3- i have ringtones files in the flash (sh flash attached) , i want all the ringtones appear on all the ip phones when i press settings then user prefrences and then rings- i can only see two ring tones.
thanks for your helpMy reply may be too late to be of any help to you, but for the benefit of others:
Be sure you understand the different types of PoE out there. The Linksys PoE switch only supports the newer IEEE 802.3af PoE standard.
The 7940, 7960, 7905 and other older Cisco phones only support Cisco pre-standard PoE and thus will not work with the 802.3af Linksys Switch.
To use this switch, you will need to make sure you are using the newer 7070, 7961, 7941 phones with support both pre-standard and 802.3af PoE.
All the best,
John -
Cisco Unity Express and CUCM 6.1
Hi there,
I'm trying to configure CUE. On the configruation page I entered the "Web User Name" and "JTAPI User Name". The "JTAPI User Name" login is successful while I get an error message that "Web User Name" login has failed. I've tried to make another "Web User Name" on the CUCM 6.1 but it didn't help. I can ping the CUCM 6.1 from the Cisco Unity engine.
Can anyone give me a hint how I can tackle this issue?
Thanks.have a look at the following link which is helpful for ur config :
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a0080289ef0.shtml
good luck
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How to configure SGE2000P with CISCO 7900 phones and data VLAN
Hello all
I am having problem setting up SGE2000P switches to work with my default data VLAN and additional voice VLAN. I am configuring it to pick IP address for phones from voice VLAN which is working fine but when I connect a PC on phone port it is also picking up an IP from Voice VLAN while default VLAN is data with different scope of IP.
Is there any good discussion or documents out there to help me resolve this issue before I pack these switches and purchase ESW 500 series. I have ESW 500 at another client and they are working fine out of the box but this guy is giving me hard time.
Any suggestions help will be appreciated
MoHI Muhammed,
I suggest you contact the Small Business Support Center for some help:
http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html
Regards,
Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
www.cisco.com/go/smallbizsupport
twitter: CiscoSBsupport -
Cisco CP7821 phone and CME10.0
We have a brand new CME system and we have 2 CP7821 phone for common area's but i cant seem to find anything on how to get them to work. in fact when under telephony-service i run the "load ?" and that model is not even listed as a option. how then to i get those phones working?
You may be able to add them as a generic SIP endpoint. I don't have one of these phones in front of me but it should work as along as you can configure a SIP username/password on them.
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Cisco spa phone and '*' in the number
Hello.
I am set the phone dial plan (x.), but if i am enter the number ex:'45*' then phone show message "invalid number".
How am i call to the number with "*" in middle?Try this Dial-Plan:
(xx*|x.)
Regards. -
CME SIP issue - Cisco 7821 phone not registering
Hi
I am having issues with getting a Cisco 7821 phone to register.
Current deployment is with Cisco 6921 phones SCCP registration
SIP integration with CUE
SIP integration with Mitel system
c2951-universalk9-mz.SPA.154-3.M1.bin (CME 10.5)
In flash:
rootfs78xx.10-1-1SR1-4.sbn
kern78xx.10-1-1SR1-4.sbn
sboot78xx.10-1-1SR1-4.sbn
sip78xx.10-1-1SR1-4.loads
The 7821 phone gets IP address but fails to register. Please could somebody let me know why phone is not registering.
Configuration below (10.245.226.132 is CME address) .
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
fax protocol pass-through g711ulaw
modem passthrough nse codec g711ulaw redundancy maximum-sessions 5
h323
sip
registrar server expires max 600 min 60
options-ping 90
voice class codec 1
codec preference 1 g711alaw
codec preference 2 g711ulaw
codec preference 3 g729r8
voice register global
mode cme
source-address 10.245.226.132 port 5060
max-dn 30
max-pool 10
load 7821 sip78xx.10-1-1SR1-4
authenticate register
authenticate realm all
timezone 22
date-format D/M/Y
voicemail 590
tftp-path flash:
create profile sync 0061443538560005
network-locale GB
voice register dn 1
number 1010
name user1
label user1
mwi
voice register pool 1
busy-trigger-per-button 2
id mac F09E.636E.63F2
type 7821
number 1 dn 1
presence call-list
dtmf-relay rtp-nte
username 1010 password 123
codec g711ulaw
no vad
dial-peer voice 391 voip
description *** Auto Attendant ***
destination-pattern 399
session protocol sipv2
session target ipv4:10.245.226.131
dtmf-relay sip-notify
codec g711ulaw
no vad
dial-peer voice 392 voip
description *** Administration Via Telephone ***
destination-pattern 392
session protocol sipv2
session target ipv4:10.245.226.131
dtmf-relay sip-notify
codec g711ulaw
no vad
dial-peer voice 393 voip
description *** Extension Assigner ***
service ea out-bound
destination-pattern 393
session target ipv4:10.245.226.132
dial-peer voice 590 voip
description *** Voice Mail Pilot ***
destination-pattern 590
b2bua
session protocol sipv2
session target ipv4:10.245.226.131
dtmf-relay sip-notify
codec g711ulaw
no vad
dial-peer voice 1 pots
description ** Match all incoming POTS calls **
translation-profile incoming IncomingPSTNcalls
incoming called-number .
direct-inward-dial
dial-peer voice 899 voip
description Call to Mitel
translation-profile incoming Prefix9
translation-profile outgoing rem44
destination-pattern [23]..
session protocol sipv2
session target ipv4:192.168.114.2
voice-class codec 1
dtmf-relay rtp-nte
no vad
interface GigabitEthernet0/0
description *** Connection to Mitel Phone System ***
ip address 192.168.114.5 255.255.255.248
duplex auto
speed auto
interface ISM0/0
description *** Connection to Cisco Unity Express ***
ip unnumbered GigabitEthernet0/1
service-module ip address 10.245.226.131 255.255.255.128
!Application: CUE Running on ISM
service-module ip default-gateway 10.245.226.132
interface GigabitEthernet0/1
description *** Connection to IP Phone LAN ***
ip address 10.245.226.132 255.255.255.128
duplex auto
speed auto
ip http server
ip http authentication local
ip http secure-server
ip http timeout-policy idle 60 life 86400 requests 10000
ip http path flash:
ip route 0.0.0.0 0.0.0.0 10.245.226.129
ip route 10.245.226.131 255.255.2
tftp-server flash:apps37sccp.1-4-4-0.bin
tftp-server flash:sip78xx.10-1-1SR1-4.loads
tftp-server flash:rootfs78xx.10-1-1SR1-4.sbn
tftp-server flash:sboot78xx.10-1-1SR1-4.sbn
sip-ua
mwi-server ipv4:10.245.226.131 expires 3600 port 5060 transport udp
registrar ipv4:10.245.226.132 expires 600
gatekeeper
shutdown
telephony-service
authentication credential cmeadmin c4p1ta2012
xml user xmladmin password xmladmin 15
extension-assigner tag-type provision-tag
max-ephones 104
max-dn 299
ip source-address 10.245.226.132 port 2000
auto assign 101 to 105
no service directed-pickup
timeouts interdigit 5
system message CFGS
url services http://10.245.226.131/voiceview/common/login.do
url authentication http://10.245.226.132/CCMCIP/authenticate.asp
cnf-file location flash:
cnf-file perphone
load 7931 SCCP31.9-2-1S
load 6921 SCCP69xx.9-2-1-0
time-zone 22
date-format dd-mm-yy
voicemail 590
max-conferences 8 gain -6
call-forward pattern .T
moh enable-g711 "music-on-hold.au"
web admin system name cmeadmin secret 5 $1$QmIK$46fDKVSudMxzI2bRp/Ef7/
time-webedit
transfer-system full-consult
transfer-pattern .T
secondary-dialtone 9
create cnf-files version-stamp Jan 01 2002 00:00:00
ephone-dn 298
number 598...
mwi on
ephone-dn 299
number 599...
mwi offPage 7 of the following link recommends that you use option 150 with the Cisco 7800 series phones and use option 66 if you cannot use option 150
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7821_7841_7861/10_1/english/admin_guide/PA2D_BK_AB3F74DA_00_admin-7821-7841-7861-10_0/PA2D_BK_AB3F74DA_00_admin-7821-7841-7861-10_0_chapter_01.pdf
Dynamic Host Configuration Protocol (DHCP)
DHCP dynamically allocates and assigns an IP address to network devices.
DHCP enables you to connect an IP phone into the network and have the phone become operational without your needing to manually assign an IP address or to configure additional network parameters.
DHCP is enabled by default. If disabled, you must manually configure the IP address, subnet mask, gateway, and a TFTP server on each phone locally.
Cisco recommends that you use DHCP custom option 150. With this method, you configure the TFTP server IP address as the option value. For additional supported DHCP configurations, go to the "Dynamic Host Configuration Protocol" chapter and the "Cisco TFTP" chapter in the Cisco Unified Communications Manager System Guide.
Note
If you cannot use option 150, you may try using DHCP option 66. -
Cisco IP Phone 7962 not registering with CME 9
Dear Experts,
I have CME router 2811 with 15 - 6921 phones and added 1 new Cisco 7962 phone. All the 6921 phones are registered and working fine.
7962 phone does not register and the screen goes blank after the phone boot. Software version the phone is running is 9.3.1 SR2-1S
Verified the CNF File is created
tftp-server system:/its/vrf1/XMLDefault7962.cnf.xml alias SEP501CBFFC8735.cnf.xml
Here is the configuration on the router.
ip dhcp pool VOICE
network 192.168.10.0 255.255.255.0
default-router 192.168.10.1
option 150 ip 192.168.10.1
ephone-dn 11 octo-line
number 2211
label ABC 2221
name ABC
ephone 11
device-security-mode none
mac-address 501C.BFFC.8735
type 7962
button 1:11
The results of the debug tftp events are as below -
Oct 26 17:52:06.491: TFTP: Looking for CTLSEP501CBFFC8735.tlv
Oct 26 17:52:06.595: TFTP: Looking for ITLSEP501CBFFC8735.tlv
Oct 26 17:52:06.699: TFTP: Looking for ITLFile.tlv
Oct 26 17:52:06.931: TFTP: Looking for SEP501CBFFC8735.cnf.xml
Oct 26 17:52:07.487: TFTP: Opened system:/its/vrf1/XMLDefault7962.cnf.xml, fd 10, size 1278 for process 366
Oct 26 17:52:07.495: TFTP: Finished system:/its/vrf1/XMLDefault7962.cnf.xml, time 00:00:00 for process 366
Oct 26 17:52:09.799: TFTP: Looking for English_United_States/mk-sccp.jar
Oct 26 17:52:10.119: TFTP: Looking for United_States/g3-tones.xml
Oct 26 17:52:11.067: New Skinny socket accepted [2] from 0, sub 1 (15 active)
Oct 26 17:52:11.067: sin_family 2, sin_port 49152, in_addr 192.168.110.30
Oct 26 17:52:11.067: skinny_add_socket 2 192.168.110.30 49152
Oct 26 17:52:11.799: Cannot find device entry on socket fd 7 for message 346
Oct 26 17:52:11.799: Got wrong skinny message size 1836597052 on socket fd 7
Oct 26 17:52:11.799: Got wrong skinny message size 824327534 on socket fd 7
Oct 26 17:52:11.799: Got wrong skinny message size 1735289188 on socket fd 7
Oct 26 17:52:11.799: Got wrong skinny message size 1007304255 on socket fd 7
Oct 26 17:52:11.799: Got wrong skinny message size 1918987361 on socket fd 7
Oct 26 17:52:11.799: Got wrong skinny message size 1632510061 on socket fd 7
Oct 26 17:52:11.799: Got wrong skinny message size 1333032271 on socket fd 7 ... .so on
Oct 26 17:52:11.815: Got wrong skinny message size 2622 on socket fd 7
Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7.. so on
Oct 26 17:52:11.883: Cannot find device entry on socket fd 7 for message 0
Oct 26 17:52:11.883: Got wrong skinny message size -2056126442 on socket fd 7
Oct 26 17:52:11.883: Got wrong skinny message size -54584240 on socket fd 7
Oct 26 17:52:11.883: Got wrong skinny message size 3 on socket fd 7
Oct 26 17:52:11.883: Got wrong skinny message size 0 on socket fd 7
Oct 26 17:52:11.883: Got wrong skinny message size 0 on socket fd 7
Oct 26 17:52:11.883: Got wrong skinny message size 825045805 on socket fd 7
Oct 26 17:52:11.883: Got wrong skinny message size 0 on socket fd 7
Oct 26 17:52:21.915: Cannot find device entry on socket fd 7 for message 0
Oct 26 17:52:41.995: Cannot find device entry on socket fd 7 for message 0
Oct 26 17:53:02.064: Cannot find device entry on socket fd 7 for message 0
ADVILLA-2811#
Oct 26 17:54:24.556: socket 3 fatal error 260! can't read msg header with size -1, fd 3
Oct 26 17:54:24.556: it's a stale socket! delete it!!
Please advise the issue.. thanks..This could be a compatibility issue. Looking at the feature matrix, 15.1 is CME8.8 and only has support for SCCP42.9-2-1S.loads. Even the latest CME (10.5) only has listed support for 9.2.1 on 7962.
I would try downgrading the phone firmware to 9.2.1 and see if you continue to have the issue.
Also, make sure you are advertising all the following files on TFTP:
SCCP42.9-2-1S.loads
apps42.9-2-1TH1-13.sbn
cnu42.9-2-1TH1-13.sbn
cvm42sccp.9-2-1TH1-13.sbn
dsp42.9-2-1TH1-13.sbn
jar42sccp.9-2-1TH1-13.sbn
term42.default.loads
term62.default.loads -
Cisco 6921 - Inline Power Capable?
I am trying to determine if Cisco 6921 phones are actually compatible with Inline Power (Cisco pre-standard).
I have seen multiple data sheets from Cisco that say that they are, and then others that say that they only support 802.3af. They are 6.3w phones, so I'd assume they support pre-standard, but I am not 100% sure without having one in front of me. Does anybody know?
Thanks!Wrong forum, should be "IP Telephony". You can move the posts using the control panel on the right".
Anwyay, that may also depend by the specific switch you have. Check:
https://supportforums.cisco.com/message/3581321
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