Cisco 7821/7841/7861 - Missing Softkeys while phone is On-Hook
Hey all,
We just deployed over 300 Cisco 7821 IP Phones in our cluster over the weekend. Most (not all) of our users are reporting that the softkeys are missing and that looks to be the case. I have reset the phone, manually set the Softkey template to Standard User. Not sure what else to try. Any ideas?
Firmware version: sip78xx.10-1-1SR1-4
CUCM Version: 9.1.2.11900-12
Thanks,
John
Figured it out. It turns out that if the "Disable Speakerphone" checkbox is checked in the Phone Configuration page, this will remove the Softkey options on the display.
I reported to this to TAC and they said that this normally greys out the softkeys but not removes them. So it appears to be a bug. Will report Bug ID once I have it.
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I am having issues with getting a Cisco 7821 phone to register.
Current deployment is with Cisco 6921 phones SCCP registration
SIP integration with CUE
SIP integration with Mitel system
c2951-universalk9-mz.SPA.154-3.M1.bin (CME 10.5)
In flash:
rootfs78xx.10-1-1SR1-4.sbn
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Configuration below (10.245.226.132 is CME address) .
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
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allow-connections sip to sip
fax protocol pass-through g711ulaw
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h323
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options-ping 90
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codec preference 2 g711ulaw
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source-address 10.245.226.132 port 5060
max-dn 30
max-pool 10
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authenticate realm all
timezone 22
date-format D/M/Y
voicemail 590
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network-locale GB
voice register dn 1
number 1010
name user1
label user1
mwi
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busy-trigger-per-button 2
id mac F09E.636E.63F2
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number 1 dn 1
presence call-list
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codec g711ulaw
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description *** Auto Attendant ***
destination-pattern 399
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destination-pattern 392
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destination-pattern 393
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dial-peer voice 590 voip
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tftp-server flash:apps37sccp.1-4-4-0.bin
tftp-server flash:sip78xx.10-1-1SR1-4.loads
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tftp-server flash:sboot78xx.10-1-1SR1-4.sbn
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telephony-service
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extension-assigner tag-type provision-tag
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max-dn 299
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no service directed-pickup
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system message CFGS
url services http://10.245.226.131/voiceview/common/login.do
url authentication http://10.245.226.132/CCMCIP/authenticate.asp
cnf-file location flash:
cnf-file perphone
load 7931 SCCP31.9-2-1S
load 6921 SCCP69xx.9-2-1-0
time-zone 22
date-format dd-mm-yy
voicemail 590
max-conferences 8 gain -6
call-forward pattern .T
moh enable-g711 "music-on-hold.au"
web admin system name cmeadmin secret 5 $1$QmIK$46fDKVSudMxzI2bRp/Ef7/
time-webedit
transfer-system full-consult
transfer-pattern .T
secondary-dialtone 9
create cnf-files version-stamp Jan 01 2002 00:00:00
ephone-dn 298
number 598...
mwi on
ephone-dn 299
number 599...
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http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7821_7841_7861/10_1/english/admin_guide/PA2D_BK_AB3F74DA_00_admin-7821-7841-7861-10_0/PA2D_BK_AB3F74DA_00_admin-7821-7841-7861-10_0_chapter_01.pdf
Dynamic Host Configuration Protocol (DHCP)
DHCP dynamically allocates and assigns an IP address to network devices.
DHCP enables you to connect an IP phone into the network and have the phone become operational without your needing to manually assign an IP address or to configure additional network parameters.
DHCP is enabled by default. If disabled, you must manually configure the IP address, subnet mask, gateway, and a TFTP server on each phone locally.
Cisco recommends that you use DHCP custom option 150. With this method, you configure the TFTP server IP address as the option value. For additional supported DHCP configurations, go to the "Dynamic Host Configuration Protocol" chapter and the "Cisco TFTP" chapter in the Cisco Unified Communications Manager System Guide.
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Cisco 7821 IP Phone not registered in CUCM 9.1.2
Dear all,
We have CUCM 9.1.2.11900-12 and we have uploaded this device package: cmterm-devicepack9.1.2.12028-1.cop.sgn and reboot cluster
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TanHi
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Thanks in advance!Figured it out. It turns out that if the "Disable Speakerphone" checkbox is checked in the Phone Configuration page, this will remove the Softkey options on the display.
I reported to this to TAC and they said that this normally greys out the softkeys but not removes them. So it appears to be a bug. Will report Bug ID once I have it.
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