Cisco 7940 IP phone not registering in CCM 4.1.2

Hi
I am using ccm 4.1.2. I have added two 7940 phones for testing. Both phones are working fine i can dial the extension from both phones.
But the strange thing is phone STATUS-Not Found and IPADRESS-Nothing
Can you please suggest what is the reason.
I can view the IP Phone Pages by typing the ip addreess.
Thanks

Can you restart IIS and DBlayer monitor service.

Similar Messages

Cisco 7821 IP Phone not registered in CUCM 9.1.2

Dear all,
We have CUCM 9.1.2.11900-12 and we have uploaded this device package: cmterm-devicepack9.1.2.12028-1.cop.sgn and reboot cluster
But the Cisco 7821 IP phone not registered in CUCM
can some one advise me?
Thanks and best regards,
Tan

Hi
Can you please share the output for show version active from CUCM.
Please check the following thread as well:
https://supportforums.cisco.com/discussion/12030206/adding-7800-phones-cucm-8691

Question about Cisco 7940 ip phones

I always have the same problem with Cisco 7940 ip phones.
I only have direct access to one speed dial with the button near of the screen and I think that it isn't good because to get access to the rest speed dials I must to use short dials and I must to have it written in a paper to remember the number where I have each speed dial.
Is there any way to solve this problem?.
I use CCM 4.1.
Thanks, Carlos.

7914 should supports with 7940, 7960 and 7970. But in CCM4.1, I couldnt add phone button under 7940. I guess 7940 no longer suppot 7914.
After CCM 4.0, you have to create phone button template. For example, if you have one 7914 which has 14 buttons, then you have to create phone button template with additional buttons.
Under phone device, you can pick the new phone button template, and then select "Expansion Module Information" 7914 module.
Thanks
Please rate helpful post.
Ken

CUCM 8.6 - 8961 "Phone Not Registered"

Hi,
I can't get my 8961 to register to my CUCM 8.6. My 7941 registered without a problem. I verified that I correctly entered the MAC Address. My 8961 can reach the TFTP server and get its TFTP file.
Status Messages:
00:41:37 VPN Error :VPN is not configured.
00:41:36 SEPXXXXXXXXXXXX.cnf.xml.sgn (HTTP)
00:41:33 Trust List Updated
00:41:32 Updating Trust List
I verified the traces on CUCM and the phone really gets its tftp file. Those 4 messages loop and phone displays : "Phone Not Registered". In the CUCM Admin page, the registration status says : Unknown..
Does anyone have an idea?
Thank you

The usual issue when SIP phones do not register is when there is no line configured on the device. SIP phones require a line number to be configured if they are not auto registering because the phone has to learn of it's directory number from the TFTP config file so that it knows what to put in the SIP REGISTER message. Double check that there is a line set on the device in CUCM and if there's not add one and the phone should register.

CME SIP issue - Cisco 7821 phone not registering

Hi
I am having issues with getting a Cisco 7821 phone to register.
Current deployment is with Cisco 6921 phones SCCP registration
SIP integration with CUE
SIP integration with Mitel system
c2951-universalk9-mz.SPA.154-3.M1.bin (CME 10.5)
In flash:
rootfs78xx.10-1-1SR1-4.sbn
kern78xx.10-1-1SR1-4.sbn
sboot78xx.10-1-1SR1-4.sbn
sip78xx.10-1-1SR1-4.loads
The 7821 phone gets IP address but fails to register. Please could somebody let me know why phone is not registering.
Configuration below (10.245.226.132 is CME address) .
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
fax protocol pass-through g711ulaw
modem passthrough nse codec g711ulaw redundancy maximum-sessions 5
h323
sip
registrar server expires max 600 min 60
options-ping 90
voice class codec 1
codec preference 1 g711alaw
codec preference 2 g711ulaw
codec preference 3 g729r8
voice register global
mode cme
source-address 10.245.226.132 port 5060
max-dn 30
max-pool 10
load 7821 sip78xx.10-1-1SR1-4
authenticate register
authenticate realm all
timezone 22
date-format D/M/Y
voicemail 590
tftp-path flash:
create profile sync 0061443538560005
network-locale GB
voice register dn 1
number 1010
name user1
label user1
mwi
voice register pool 1
busy-trigger-per-button 2
id mac F09E.636E.63F2
type 7821
number 1 dn 1
presence call-list
dtmf-relay rtp-nte
username 1010 password 123
codec g711ulaw
no vad
dial-peer voice 391 voip
description *** Auto Attendant ***
destination-pattern 399
session protocol sipv2
session target ipv4:10.245.226.131
dtmf-relay sip-notify
codec g711ulaw
no vad
dial-peer voice 392 voip
description *** Administration Via Telephone ***
destination-pattern 392
session protocol sipv2
session target ipv4:10.245.226.131
dtmf-relay sip-notify
codec g711ulaw
no vad
dial-peer voice 393 voip
description *** Extension Assigner ***
service ea out-bound
destination-pattern 393
session target ipv4:10.245.226.132
dial-peer voice 590 voip
description *** Voice Mail Pilot ***
destination-pattern 590
b2bua
session protocol sipv2
session target ipv4:10.245.226.131
dtmf-relay sip-notify
codec g711ulaw
no vad
dial-peer voice 1 pots
description ** Match all incoming POTS calls **
translation-profile incoming IncomingPSTNcalls
incoming called-number .
direct-inward-dial
dial-peer voice 899 voip
description Call to Mitel
translation-profile incoming Prefix9
translation-profile outgoing rem44
destination-pattern [23]..
session protocol sipv2
session target ipv4:192.168.114.2
voice-class codec 1
dtmf-relay rtp-nte
no vad
interface GigabitEthernet0/0
description *** Connection to Mitel Phone System ***
ip address 192.168.114.5 255.255.255.248
duplex auto
speed auto
interface ISM0/0
description *** Connection to Cisco Unity Express ***
ip unnumbered GigabitEthernet0/1
service-module ip address 10.245.226.131 255.255.255.128
!Application: CUE Running on ISM
service-module ip default-gateway 10.245.226.132
interface GigabitEthernet0/1
description *** Connection to IP Phone LAN ***
ip address 10.245.226.132 255.255.255.128
duplex auto
speed auto
ip http server
ip http authentication local
ip http secure-server
ip http timeout-policy idle 60 life 86400 requests 10000
ip http path flash:
ip route 0.0.0.0 0.0.0.0 10.245.226.129
ip route 10.245.226.131 255.255.2
tftp-server flash:apps37sccp.1-4-4-0.bin
tftp-server flash:sip78xx.10-1-1SR1-4.loads
tftp-server flash:rootfs78xx.10-1-1SR1-4.sbn
tftp-server flash:sboot78xx.10-1-1SR1-4.sbn
sip-ua
mwi-server ipv4:10.245.226.131 expires 3600 port 5060 transport udp
registrar ipv4:10.245.226.132 expires 600
gatekeeper
shutdown
telephony-service
authentication credential cmeadmin c4p1ta2012
xml user xmladmin password xmladmin 15
extension-assigner tag-type provision-tag
max-ephones 104
max-dn 299
ip source-address 10.245.226.132 port 2000
auto assign 101 to 105
no service directed-pickup
timeouts interdigit 5
system message CFGS
url services http://10.245.226.131/voiceview/common/login.do
url authentication http://10.245.226.132/CCMCIP/authenticate.asp
cnf-file location flash:
cnf-file perphone
load 7931 SCCP31.9-2-1S
load 6921 SCCP69xx.9-2-1-0
time-zone 22
date-format dd-mm-yy
voicemail 590
max-conferences 8 gain -6
call-forward pattern .T
moh enable-g711 "music-on-hold.au"
web admin system name cmeadmin secret 5 $1$QmIK$46fDKVSudMxzI2bRp/Ef7/
time-webedit
transfer-system full-consult
transfer-pattern .T
secondary-dialtone 9
create cnf-files version-stamp Jan 01 2002 00:00:00
ephone-dn 298
number 598...
mwi on
ephone-dn 299
number 599...
mwi off

Page 7 of the following link recommends that you use option 150 with the Cisco 7800 series phones and use option 66 if you cannot use option 150
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7821_7841_7861/10_1/english/admin_guide/PA2D_BK_AB3F74DA_00_admin-7821-7841-7861-10_0/PA2D_BK_AB3F74DA_00_admin-7821-7841-7861-10_0_chapter_01.pdf
Dynamic Host Configuration Protocol (DHCP)
DHCP dynamically allocates and assigns an IP address to network devices.
DHCP enables you to connect an IP phone into the network and have the phone become operational without your needing to manually assign an IP address or to configure additional network parameters.
DHCP is enabled by default. If disabled, you must manually configure the IP address, subnet mask, gateway, and a TFTP server on each phone locally.
Cisco recommends that you use DHCP custom option 150. With this method, you configure the TFTP server IP address as the option value. For additional supported DHCP configurations, go to the "Dynamic Host Configuration Protocol" chapter and the "Cisco TFTP" chapter in the Cisco Unified Communications Manager System Guide.
Note
If you cannot use option 150, you may try using DHCP option 66.

How to upgrade cisco 7940 ip phones

hi
i have cisco 2801 autocom with 7940 ip phones.
i wish top upgrade to the latest version but don't really know how i can do it.
please ask everything you need to know to solve the problem.
thanks a lot
reply to :
[email protected]

Do you mean upgrade the phone load? If yes, then try upgradign to the latest phone load that is 8.0.4 SR2 that can be found in the following link:
http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser
cmterm-7940-7960-sccp.8-0-4.exe
7940/7960 IP Phone load - Compatible CCM Versions: 3.3, 4.0, 4.1, 4.2
The installation instructions are in the Readme file in the same link:
When using Cisco CallManager Release 5.0 or later
For Cisco CallManager 5.0, you must do all software installations and upgrades by using the Software Upgrades menu options. The system can upload and process only software that Cisco Systems approved. You cannot install or use third-party or Windows-based software applications that you may have been using with a previous version of Cisco CallManager with Cisco CallManager 5.0.
Using your web browser, login to the Cisco IPT Platform Administration web page
Under the Software Upgrades menu, select Install/Upgrade.
Fill in the appropriate values in the Software Location section for the file you downloaded above, and click Next.
In the Available Software drop-down box, select the file you downloaded above, and click Next.
After validating the MD5 has the correct value, click Next.
In the Warning box, verify you have selected the correct firmware, then click Install.
Check that you received a Success message.
When Using Cisco CallManager earlier than Release 5.0
Login to the console of the CallManager Server where you downloaded the installer.
Note the location where you saved the downloaded file.
Double-click the file to start the installation.
In the Welcome window, click Next.
In the License Agreement window, click Yes.
If a Read Only File Detected window pops up, click Yes.
After the installation finishes, click OK.
Reset all corresponding devices.
Cisco IP Phone Model 7940/7960 Alternate Firmware format
The Cisco IP Phone Model 7940/7960 Firmware version 8.0(4) is also supplied in a zip file, as an alternative in case a Cisco CallManager is not available to run the executable installer program. The name of this file is cmterm-7940-7960-sccp.8-0-4.zip.
After unzipping the firmware files, they should be manually copied to the appropriate directory on the TFTP server.

ISR 3925: Phone not Registered

Hello everyone .
I have a 3925 router with license:
ipbasek9
uck9
securityk9
I have to configure the IP phones 7841 and 9971 .
In the flash , there is no configuration file telephones.
Can you tell me how? because the phones do not register.
kind regards

You need to have IOS feature set along with license. Licneses are RTU /honour based.
You can check the comaptibility matrix
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/requirements/guide/33matrix.html
regds,
aman

When trying to send a message an error says phone not registered in imessage.

When trying to send a message from my ipad some numbers say not registered with imessage. How do I register a number?

Hi lkgallagher24,
If you are talking about registering your own phone number with iMessage, you may find the following article helpful:
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
Regards,
- Brenden

H.323 Gateway is not Registering in CCM 4.1.2

H.323 Gateway. I am using cisco2620
========================================
nafay#sh run
Building configuration...
Current configuration : 966 bytes
version 12.2
service timestamps debug uptime
service timestamps log uptime
no service password-encryption
hostname nafay
ip subnet-zero
mgcp
mgcp call-agent 192.168.0.111
mgcp dtmf-relay codec all mode out-of-band
call rsvp-sync
voice class h323 1
h225 timeout tcp establish 3
ccm-manager mgcp
interface FastEthernet0/0
ip address 192.168.0.55 255.255.255.0
duplex auto
speed auto
interface Serial0/0
no ip address
shutdown
ip classless
ip http server
voice-port 1/0/0
voice-port 1/0/1
voice-port 1/1/0
voice-port 1/1/1
dial-peer cor custom
dial-peer voice 100 voip
preference 1
destination-pattern 1...
voice-class h323 1
session target ipv4:192.168.0.111
dtmf-relay h245-alphanumeric
ip precedence 5
dial-peer voice 101 voip
preference 2
destination-pattern 1...
session target ipv4:192.168.0.111
dtmf-relay h245-alphanumeric
ip precedence 5
line con 0
line aux 0
line vty 0 4
end
nafay#
=========================================

Is this config is OK. Still not registering
=====================================================
service timestamps debug uptime
service timestamps log uptime
hostname nafay
ip subnet-zero
call rsvp-sync
voice class h323 1
h225 timeout tcp establish 3
interface FastEthernet0/0
ip address 192.168.0.55 255.255.255.0
duplex auto
speed auto
interface Serial0/0
no ip address
shutdown
ip classless
ip http server
voice-port 1/0/0
voice-port 1/0/1
voice-port 1/1/0
voice-port 1/1/1
dial-peer cor custom
dial-peer voice 100 voip
preference 1
destination-pattern 1...
voice-class h323 1
session target ipv4:192.168.0.111
dtmf-relay h245-alphanumeric
ip precedence 5
dial-peer voice 101 voip
preference 2
destination-pattern 1...
session target ipv4:192.168.0.111
dtmf-relay h245-alphanumeric
ip precedence 5
line con 0
line aux 0
line vty 0 4

7940 IP Phone not working across VPN with 861 but works with ASA5505.

Hello, I've been trying to get a basic set up working with the 861w where this is being set up at my home with a 7940 IP phone hooked into it to go across an EZVPN tunnel to connect to my office's uc560.
Now, I have an ASA5505 which works fine, but I'm not sure what differences or tweaks I need to make to get it to work on the 861.
I've attached my 861 configuration. When plugged in, the IP Phone tries to configure the VLAN and CM List. It just appears to get stuck and starts over. If I hook up my 5505 instead, it connects and works just fine.
Any help would be appreciated!

Hello!
I think I spoke too soon. I can get calls to initiate and I can hear the other end and complete the calls, but I notice some pings drop when I'm trying to ping the phone system on the other end, and when I try to complete a call, it doesn't hang up when I hang the receiver up. I also see this in the 861w:
Feb 26 06:18:48.823: %FW-4-TCP_OoO_SEG: Deleting session as expected TCP segment with seq:4016134121 has not arrived even after 25 seconds - session 192.168.88.16:51758 to 192.168.248.1:2000
That always occurs after attempting to make a call, which a lot of times goes through, but then hangs and dies. The missing pings may be the issue, but why when I plug my ASA 5505 in, the calls and everything works perfectly? Do I need quality of service policies or changes to the inspect rules of the 861w?
I have to think it is the 861w configuration since the 5505 works like a charm from my end.

Phone not registered with dev acc, but it is..

Hi Guys,
I just updated my phone to IOS6 BETA, but i forgot to put my phone in the dev device list. Now im getting this weird error saying that my phone is not registered. But it is, i did this after i ran the first setup.
Anyone any tips?

Same here, but I have the new IPAD 4g.
the error:
"We're unable to complete your activation"
"the device is not registered as part of the iPhone developer program".
Message was edited by: amirbaro

Phone display message "Phone not registered" every 30 seconds.

working with cucm 9.1 with demo licenses I have registered phones 8945
which may be the error and possible solution for this type of error?

Hi,
For phone registration issues it would be nice if you can get a parallel set of captures from the IP phone and CUCM to which the phone is registered. This will show if any packet / signaling loss is happening between the two. Besides this you can check the console logs from the 8945 and also look for any hardware related issues by changing the switchport or the ethernet cable.
HTH
Manish

CUCM 8.6.2 Phones not registering 7841 and 8831

Hi all
I am trying to register some new phones - 7841 and 8831. We installed the COP and Device Pack and rebooted the cluster. Firmware defaults in the server are sip78xx.10-1-1SR2-1 and sip8831.9-3-3-5.
These are the first phones of these models that we are trying to use. All other devices are up and working. I added the phones manually, auto-reg is disabled. These new phones are both displaying the same behavior - they booted, but neither device will register. They are both running the the same firmware version configured as the default in the server.
I have looked at some other discussions but haven't seen any solutions that match up with our issue. Your input and ideas appreciated, thanks

I'm having this same problem. Over the weekend, I installed the latest device packs and restarted both servers in the cluster. I'm running CUCM 8.6.2 and the phones are 8831.
What's really strange is that the phone is getting incorrect info from the switch port. It's getting a DHCP address from the VLAN2 subnet, when it should be receiving an IP from the VLAN100 subnet.
VLAN2 = Data
VLAN100 = Voice
The original port config:
interface FastEthernet0/25
description Workstations on VLAN2 - Phones on VLAN 100
switchport access vlan 2
switchport trunk encapsulation dot1q
switchport trunk native vlan 2
switchport mode trunk
switchport voice vlan 100
srr-queue bandwidth share 10 10 60 20
srr-queue bandwidth shape 10 0 0 0
mls qos trust device cisco-phone
mls qos trust cos
auto qos voip cisco-phone
spanning-tree portfast
end
I even changed the switch port configuration to this:
interface FastEthernet0/25
description Workstations on VLAN2 - Phones on VLAN 100
switchport access vlan 100
switchport trunk encapsulation dot1q
switchport trunk native vlan 100
switchport mode trunk
switchport voice vlan 100
srr-queue bandwidth share 10 10 60 20
srr-queue bandwidth shape 10 0 0 0
mls qos trust device cisco-phone
mls qos trust cos
auto qos voip cisco-phone
spanning-tree portfast
end
VLAN 2 isn't even in the configuration, but the phone (even after a RESET) is still getting an IP from the DHCP server on VLAN2.
Very strange behavior.
Additional info:
The phone status menu is showing a continuous message of:
TFTP Timeout : SEPXXXXXXXXXXXX.cnf.xm.
No Trust List Installed.
Any suggestions / ideas would be appreciated.

Cisco SIP Phone 9971 will not register on CME 8.6

Hello,
I'm trying to configure a Cisco SIP Phone 9971,
but it won't register on CME 8.6, which is running on a 2811
The Phone shows this error message: Phone Not Registered.
And when I check the the Status Messages in the Phone, I see the following:
VPN Error: vpn is not configured
Actually, it shows all these 4 messages in a constant Loop:
12:01:59a SEP189C5DB6BD09.cnf.xml (TFTP)
12:01:59a No Trust List instaled
12:01:59a Updating Trust list
12:02:00a VPN Error: VPN is not Configured
It seems that this VPN Error is keeping the Phone from registering.
This is repeated for ever and the Phone never registers; at least that's what it appears.
However, when I do a sh voice register pool, I get the following:
C2811#sh voice register pool 1
Pool Tag 1
Config:
Mac address is 189C.5DB6.BD09
Type is 9971
Number list 1 : DN 1
Proxy Ip address is 0.0.0.0
Current Phone load version is Cisco-CP9971/9.4.1
DTMF Relay is enabled, rtp-nte
Call Waiting is enabled
DnD is disabled
Video is enabled
Camera is enabled
Busy trigger per button value is 0
call-forward b2bua busy 68600
keep-conference is enabled
registration expires timer max is 3600 and min is 120
username adm password adm
kpml signal is enabled
Lpcor Type is none
blf call list is enabled
Transport type is udp
service-control mechanism is supported
registration Call ID is [email protected]
Registration method: per line
Privacy feature is not configured.
Privacy button is disabled
active primary line is: 1010
contact IP address: 172.35.140.12 port 5060
Phone SIS Version: 6.0.2
GW SIS Version: 1.0.0
Dialpeers created:
Dial-peers for Pool 1:
dial-peer voice 40001 voip
destination-pattern 1010
session target ipv4:172.35.140.12:5060
session protocol sipv2
dtmf-relay rtp-nte
digit collect kpml
codec g711ulaw bytes 160
no vad
call-fwd-busy        68600
after-hours-exempt   FALSE
Statistics:
Active registrations : 4
Total SIP phones registered: 1
Total Registration Statistics
    Registration requests : 4
    Registration success   : 4
    Registration failed    : 0
    unRegister requests    : 0
    unRegister success     : 0
    unRegister failed      : 0
    Attempts to register
           after last unregister : 0
    Last register request time   : 18:11:43.551 UTC Mon Feb 24 2014
    Last unregister request time :
    Register success time        : 18:11:43.551 UTC Mon Feb 24 2014
    Unregister success time      :
C2811#
This sh voice register pool seems to indicate that the Phone has actually registered.
But I still get the Phone Not Registered message on the screen!
I did some Debugs and they also seem to indicate that the Phone has indeed registered:
Feb 24 18:01:12.399: VOICE_REG_POOL: Creating param container for dial-peer 4000
1.VOICE_REG_POOL pool->tag(1), dn->tag(1), submask(1)
VOICE_REG_POOL pool_tag(1), dn_tag(1)
Feb 24 18:01:12.399: VOICE_REG_POOL: Created dial-peer entry of type 0
Feb 24 18:01:12.399: VOICE_REG_POOL: Registration successful for 1010, registration id is 1
Feb 24 18:01:12.411: VOICE_REG_POOL: Contact matches pool 1 number list 1
Feb 24 18:01:12.411: VOICE_REG_POOL: GW SIS: X-cisco-cme-sis-1.0.0
Feb 24 18:01:12.411: VOICE REGISTER POOL-1 has registered.
                               Name:SEP189C5DB6BD09 IP:172.35.140.12 DeviceType:Phone
So frankly, I have no idea why the Phone keeps showing the Phone Not Registered message.
I'm pasting the Router's config.
I hope somebody is able to point me in the right direction.
Here is the config. Thank you!
C2811#sh run
Building configuration...
version 15.1
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
hostname C2811
no aaa new-model
dot11 syslog
ip source-route
ip cef
ip dhcp excluded-address 172.25.140.1 172.25.140.10
ip dhcp excluded-address 172.35.140.1 172.35.140.10
ip dhcp pool Data
network 172.25.140.0 255.255.255.0
default-router 172.25.140.1
option 150 ip 172.25.140.1
dns-server 172.25.140.1
ip dhcp pool Voice
network 172.35.140.0 255.255.255.0
default-router 172.35.140.1
option 150 ip 172.35.140.1
dns-server 172.35.140.1
no ip domain lookup
no ipv6 cef
multilink bundle-name authenticated
voice service voip
allow-connections sip to sip
sip
registrar server expires max 3600 min 120
voice register global
mode cme
source-address 172.25.140.1 port 5060
max-dn 40
max-pool 42
load 9971 sip9971.9-4-1-9.loads
authenticate register
authenticate realm cisco
tftp-path flash:
create profile sync 0004820400584603
voice register dn 1
number 1010
allow watch
name Phone10
label Phone10
mwi
voice register pool 1
id mac 189C.5DB6.BD09
type 9971
number 1 dn 1
presence call-list
dtmf-relay rtp-nte
username adm password adm
call-forward b2bua busy 68600
codec g711ulaw
no vad
camera
video
voice-card 0
crypto pki token default removal timeout 0
crypto pki trustpoint TP-self-signed-1879153754
enrollment selfsigned
subject-name cn=IOS-Self-Signed-Certificate-1879153754
revocation-check none
rsakeypair TP-self-signed-1879153754
crypto pki certificate chain TP-self-signed-1879153754
certificate self-signed 01
(details ommited)
license udi pid CISCO2811 sn FTX1146A44H
username admin privilege 15 password 0 admin
redundancy
interface FastEthernet0/0
no ip address
duplex auto
speed auto
interface FastEthernet0/0.25
description Data VLAN
encapsulation dot1Q 25
ip address 172.25.140.1 255.255.255.0
interface FastEthernet0/0.35
description Voice VLAN
encapsulation dot1Q 35
ip address 172.35.140.1 255.255.255.0
interface FastEthernet0/1
no ip address
shutdown
duplex auto
speed auto
ip forward-protocol nd
ip http server
ip http authentication local
ip http secure-server
ip http timeout-policy idle 600 life 86400 requests 10000
tftp-server flash:P00308010200.bin
tftp-server flash:P00308010200.sbn
tftp-server flash:P00308010200.sb2
tftp-server flash:P00308010200.loads
tftp-server flash:SCCP42.9-3-1SR3-1S.loads
tftp-server flash:apps42.9-3-1ES19.sbn
tftp-server flash:cnu42.9-3-1ES19.sbn
tftp-server flash:cvm42sccp.9-3-1ES19.sbn
tftp-server flash:dsp42.9-3-1ES19.sbn
tftp-server flash:jar42sccp.9-3-1ES19.sbn
tftp-server flash:term42.default.loads
tftp-server flash:term62.default.loads
tftp-server flash:SCCP45.9-3-1SR3-1S.loads
tftp-server flash:apps45.9-3-1ES19.sbn
tftp-server flash:cnu45.9-3-1ES19.sbn
tftp-server flash:cvm45sccp.9-3-1ES19.sbn
tftp-server flash:dsp45.9-3-1ES19.sbn
tftp-server flash:jar45sccp.9-3-1ES19.sbn
tftp-server flash:term45.default.loads
tftp-server flash:term65.default.loads
tftp-server flash:/Ringtones/Ringlist.xml alias Ringlist.xml
tftp-server flash:/Ringtones/DistinctiveRingList.xml alias DistinctiveRingList.x
ml
tftp-server flash:sip9971.9-4-1-9.loads
tftp-server flash:kern9971.9-4-1-9.sebn
tftp-server flash:rootfs9971.9-4-1-9.sebn
tftp-server flash:dkern9971.100609R2-9-4-1-9.sebn
tftp-server flash:sboot9971.031610R1-9-4-1-9.sebn
tftp-server flash:skern9971.022809R2-9-4-1-9.sebn
tftp-server flash:/g4-tones.xml alias United_States/g4-tones.xml
tftp-server flash:/gd-sip.jar alias English_United_States/gd-sip.jar
control-plane
mgcp profile default
telephony-service
max-ephones 24
max-dn 48
ip source-address 172.25.140.1 port 2000
cnf-file location flash:
load 7960-7940 P00308010200
load 7942 SCCP42.9-3-1SR3-1S.loads
load 7945 SCCP45.9-3-1SR3-1S.loads
load 7962 SCCP42.9-3-1SR3-1S.loads
load 7965 SCCP45.9-3-1SR3-1S.loads
max-conferences 8 gain -6
dn-webedit
transfer-system full-consult
create cnf-files version-stamp 7960 Feb 11 2014 07:18:32
ephone-dn 1
number 1001
description Phone 1
name Phone 1
hold-alert 30 originator
ephone-dn 2
number 1002
description Phone 2
name Phone 2
hold-alert 30 originator
ephone-dn 3
number 1003
description Phone 3
name Phone 3
hold-alert 30 originator
ephone 1
device-security-mode none
mac-address 001C.58FB.6E0F
button 1:1
ephone 2
device-security-mode none
mac-address 0014.A981.7F8A
button 1:2
ephone 3
device-security-mode none
mac-address 0006.5356.A4B8
button 1:3
alias exec con conf t
alias exec sib show ip int brief
alias exec srb show run | b
alias exec sri show run int
line con 0
exec-timeout 0 0
logging synchronous
line aux 0
line vty 0 4
privilege level 15
login local
transport input telnet ssh
transport output telnet ssh
line vty 5 15
privilege level 15
login local
transport input telnet ssh
transport output telnet ssh
scheduler allocate 20000 1000
ntp master 1
end
C2811#

VPN is not Configured prints on all phones now with the built-in VPN client if VPN isn't configured. That's normal and is just cosmetic. That should not be causing your registration issues.

Cisco 9971 Not Registering on CUCM 8.6

Hey,
Ive run into some trouble with a 9971 phone running on CUCM 8.6. The phone has been registered with the server before with its settings locked down so the access to the settings menu via the phone has been disabled. Around a few weeks later the CUCM server ran into some problems and had to be restored. Since then I am unable to get the phone to register back with the CUCM server. i get the rejected message in the phones tab. and the message Telephony service unavaliable on the phone itself.
I would factory reset the phone however as the settings were locked out from before i am unable to get into the menu and dont know another way to reset the phone, the method used with previous models (turn on hold # then press 1234...etc) does not work.
Any help would be appricated.
Regards,
Fraser

Hello Guys,
Anyone got to solve this problem? I have it on multiple 9951 phones, the factory reset process does not work as the phone apparently ignores that you are pressing the # button... As per the below link:
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/9971_9951_8961/9_0/english/admin_guide/P567_BK_CEC6105C_00_admin-guide-8961-9951-9971_chapter_01100.html#P567_TK_PB2EC99B_00
"When the light on the Mute button and handset light strip turns                 off and all other lights (Line button, Headset button, Speakerphone button and                 Select button) stay green, press                 123456789*0# in sequence.
When you press                     1, the lights on the line buttons turn red.                     The light on the Select button flashes when a button is pressed.
If you press the buttons out of sequence, the lights on the line                     button, headset button, speakerphone button, and Select button turn green. You                     need to start over and press                     123456789*0# in sequence again."
In my situation this never happen, the line buttons turn on green and after that they all turn off and the phones displays "Phone not registered"

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