Cisco 7940 phone - lock out handset

Hi,
is it possible to lock out the handset, we use IPPC Enterprise and want to stop our call centre agents from using the handset for making calls. Instead we want to force them, to use the dialing function in the CTI OS application, with the result being that we can report through webview on outbound call usage against agent ID.
Have heard we might be able to do this via an ACL on the phone vlan interface wherein we may be able to deny CED's (Caller entered digits) Would apprecaite any help with this or any other suggestions.
Regards

Norm:
We were looking for the same result and ended up removing the handsets altogether during training. This helped to communicate the need to use the CTIOS/CAD interface with the headset.
This may be another option for you.

Similar Messages

How can I connect a Cisco 7940 phone to a trixbox via SIP

how can I connect a Cisco 7940 phone and CIsco 7970 to a trixbox via SIP

...by configuring the trixbox according to the required configuration and changing your firmware on the phones to SIP{
=============================
Please remember to rate useful posts, by clicking on the stars below.
=============================

How many times with wrong password will phone lock out

how many times with wrong password will phone lock out

Depends on whether you have it set to erase data after 10 attempts. Otherwise it will lock out for a certain amount of time and then you can try again before it locks out again. However, if you cannot remember the passcode, you will have to restore the phone on the computer you normally sync with http://support.apple.com/kb/HT1212.

Phone lock out

How many incorrect trys on passcode before phone locks you out completely? and once it does lock you out how can i still back up my phone for when I get a new one?

Then you are NOT using the same computer it normally syncs with. That, or the passcode was set/changed since the last time you synced the phone with that computer.
It's too late to back up at this point. You will need to force the phone into recovery mode and restore it. You will lose everything since your last backup.

Cisco UC500 : Phone lock facility

Dear All,
       Can somebody help me on this feature immediately?
My customer wants to lock cisco ip phone. they have ( 7945 & 6921). They aren't intrested to user after hours block pattern feature.(exeption pin) option which is call blocking feature
They themself want to lock their phones with username & password or with pin whenver they want which is available in Panasonic & Avaya..
They are even ready to replace with 7940G or 7960G or 7970 phoes as well..
Does cisco has this facility ?   Please suggest me something on this as soon as possible.

     I used extersion mobilty feature as well. But the problem is when I use extersion mobilty option on the phone 7945 it promts for username & password.
     Once I enter the correct username & password the phones displays "logging " after that phone gets restarted then the phone becomes non usable mode where I can't dial.
     Then when I go to extension mobilty again it gives me a option "log off" ? If I say yes then the phone restart and comes back to its normal position how it was working before.
      My customer wants the phone to request the " username & password " again in the second time when I try to log off..
Will this be possible on Extension mobility ?     Please give me ur valuable comments..
Thanks for your support again !!!!!!!

Phone locked out

I've been using an iphone 4 that was a refurbished replacement provided by Apple when my previous phone broke outside of warranty. The phone was sim free and I've been using it on Vodafone for approximately 6 months.
I've recently purchased an iphone 5 and restored my old phone to factory settings prior to selling it - the new owner of the phone cannot activate it as the phone is asking for the sim card that came with the phone to be inserted. I no longer have my sim card that I was using as it was deactivated when I changed over to my new phone. Therefore the phone appears to be locked out which seems wrong considering it was sim free when I first received it.
Any help would be appreciated

Do you have any information on your device that you do not want to lose?
The next step is to perform a hard reset on your device. This will wipe off all your info from your device so make sure you have everything backed up before doing a hard reset.
A hard reset is performed by holding down the power/call end button while sticking something thin (your stylus, paper clip) into the back reset hole of your device. Keep your hand on the power/call end button while you release the paper clip from the reset hole. The screen will now say "Palm Powered." Take your hand off the power/call end button. You will now see a screen in 5 languages prompting you to erase all data from the palm. The screen will say "erase all data? Yes - up, no - down" and you need to click on the up arrow (silver button on the 5 way navigator on the bottom of the palm). This will erase all the info from your device.
After performing a hard reset, see if you are still encountering this problem and write back if you still need help.
Post relates to: Tungsten E2
Message Edited by ComputerWiz on 10-06-2008 03:25 PM

Flashing 7940 phone

Hi all,
I've read loads of posts about this but none that actually give me a solution. I'd really appreciate some expert advice!
I have a cisco 7940 phone, I need to flash firmware to sip. The phone came with a strange firmware that renders all the keys locked. I can reset to factory defaults, but the settings button doesn't work at all. So I don't know what firmware it's running.
I've connected it to tftp server with dhcp and it says 'tftp timeout' or sometimes 'tftp error'. I've tried a few sip firmware versions, all cause same error.
Can anyone help me flash this crazy phone?
Many thanks!

Yes, it should be possible.
Try **#, and see if it unlocks anything at all?
My guess is, when the phone was previously connected to the CCM Server, it was in a "Locked Down" config mode, hence nothing is visible.
Secondly, if that is the case, the only option is to update it with a default config file (and getting the old config erased).
Can you install CCM Server (in a VMWare Wkstn) on your MAC? If yes, then, there would another challenge, how to get the phone be able to talk to the CCM Server on a VM Wkstn on your MAC.. and if that can be done, you should be good :-)
HTH

Encryption on Cisco 7940, 6921, 6941, 8961 & ATA 187

Hi,
We have CUCM ver 8.5 (Cluster of 2 servers, publisher & subscriber) registered with multiple 7940, 6941, 6921, 8961 phones along with few ATA 187 boxes. Everything is working fine but suddenly now business wants to enable security by encrypting data flow from few of these phones. These include 7940, 6921 and 8961 series phones, for testing purpose we had arranged the 2 security dongles needed for certificate generation. Followed each step whatever has been given in the below link.
https://supportforums.cisco.com/docs/DOC-18834
Observation :- Cisco 7940 Phones (SCCP)
CTL file is succesfully downloaded but when trying to push LSC from call manager through "CAPF information" using "Authentication String" getting "TLS error to x.x.x.x" after the phone power cycles (reset). Also once the authentication string is put on "LSC" under the "security settings" we get a "Connection Failed" error.
Due to which we are unable to register the phones using secure profile (LSC not getting downloaded).
Cisco 69xx Phones(SCCP)
No security related settings seen on the phone itself --- do we need a specific firmware load / Call manager version for security to work on these phones (Cisco 69xx phones).
Update - Upgraded cisco 69xx phones to load version 9.1.1, now able to see the securuty settings
But still facing the same issue faced for 7940 phones, also the logs int the .txt file are similar. (pasted below)
Also as per cisco document these phones support security, link below...
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/6921_6941_6961/8_0/english/admin/guide/6921net.html#wp1092086
Didnt try any further with 8961 & 6921 phones as got stuck with the above 2 phones.
Troubleshooting Done:
Checked & verified the serial number of the certificates on call manager (CAPF.pem & CallManager.pem with CTL contents), verified the hash value of CTL file with the CTL file downloaded on phone everythings is perfect and matching but still the LSC`s are not getting downloaded on the phone.
Also there is no cer files generated in the path below except for the .txt file (screenshot below).
"file list activelog /cm/trace/capf/sdi"
common error seen in the .txt file is as pasted below..
16:20:21.474 |   debug ERROR:10.1.200.45: SSL3 alert write fatal handshake failure
16:20:21.474 |   debug ERROR:10.1.200.45: capfSSLHandShake Handshake failure
16:20:21.474 |   debug ERROR:Failed SSL handshake, calling capfReleaseSession() on deviceId: (null)
16:20:45.549 |   debug FD_ISSET i=0, SockServ=15
16:20:45.549 |   debug Accepted TCP connection from socket 0x00000015
CUCM ver - 8.5.1.10000-26
7940 Load information - P00308010200
6941 Load INformation - 8.5.1.66.22
Any help will be highly appreciated.....

Hello, did you solve this issue?
We are facing a similar situation, kindly add any solution
Appreciate your reply
Regards,
Mathew

Voice Over IP Phone - Physical Device Cisco IP PHONE 7940

Hi Every body,
This is to announce in the forum , I have alot trouble facing in the IP Phone .
This is causing my production & Client interaction Problems. my Network has 2 Mpbs Leased line I have around 10 IP Phones and only 3 three are critical, In my network stability and the switch environment is also good but when i have all IP Phones are working in sudden one IP Phone the model Cisco IP Phone 7940 series makes reboot every day atleast 7 to 8 times .Do you think the IP Phone required separate Leased line provided or can we manage the environment with out fail by adding any additional component like powerful intelligent switch.Please reply back this query , it is an urgent issue in my environment.

If phone freeze, it's a firmware bug.
Which firmware are you running ?
Please do not solicit for urgent answer on a free volunteered forum, if you need guaranteed support buy a contract.

My old Apple Id can no longer be accessed due to my original e-mail being locked out. How can I switch Apple ID's without access to the one my phone continues to use?

My old hotmail account which has my old Apple ID (which is still connected to my phone) has been locked out. I have forgot the password to my original Apple ID and a recovery cannot be sent to my old account due to me not being locked out (believe someone has hacked it). I have set up a new Apple ID with a seperate e mail adress, however I cannot use the App Store because of my phone only recognizing the original e-mail I can no longer acess. Please help.

Contact the Apple account security team for your country and ask for assistance resetting the password: Apple ID: Contacting Apple for help with Apple ID account security.

Please help me I'm locked out of my phone...

please help me i've been locked out of my phone and I'm prepared to restore it, i know thats what has to be done, but when i plug i connect it to the computer it says i have to allow access to my phone which i cant do b/c i can't get into it so i cant sync therefore i cant restore. please help me.

See here and note the part about forcing it into recovery mode. http://support.apple.com/kb/HT1212
Or, access it through iCloud and erase it there.

I am locked out of my phone, so I can't access iTunes to try and reset my phone?

I am locked out of my iphone 5s. Finger touch won't work until I put in my passcode. I can't get into itunes to reset my phone, because my phone is locked. I don't know what else to do.

http://support.apple.com/kb/ht1808

What is the difference between the passcode on my iPhone 5 and a password? I am locked out of my phone.

What is the difference between the passcode on my iPhone 5 and a password? I am locked out of my phone.

Not entirely sure what you are asking, but a passcode to unlock an iOS device is normally 4 digits long (so is a 4 digit code), though you can make it alphanumeric and longer (so effectively becomes a password).
If you don't know the passcode to unlock your phone or it's showing the disabled screen then there are instructions on this page for how to reset a device : http://support.apple.com/kb/HT1212 - you should then be able to restore/resync your content to it.

I am locked out of my phone. Asking for a google user name and password? I don't know what it is!

I am locked out of my phone. Asking for a google user name and password? I don't know what it is!

http://techobar.blogspot.com/2012/11/unlocking-lock-pattern-after-too-many.html
Or this site.
http://about-google-android.blogspot.com/2013/04/how-to-unlock-android-phone-when-forgot.html

I was told to create a password for my itunes backup, which i did. Now its telling me my passwords is incorrect. I dont know what to do because i am locked out of my phone and don't remember its password.

I forgot the password to unlock my phone. I read online to go to itunes and create an encrypted password for my backup and then sync my phone and then restore it. But now, when i try to enter my passcode into itunes to backup, it tells me it is incorrect. I don't know what to do.. I am locked out of my phone and my itunes backup. please help me

The backup encryption passcode has nothing to do with locking a user out of their backup.
If the encryption passcode has been forgotten, nothing can be done. There is no reset for the encryption passcode.
Delete the backup and create a new one.

Cisco 7940 phone - lock out handset

Similar Messages

Maybe you are looking for