Cisco 7941 Not Registering in CME 8.6

Hi
I would appreciate if somebody could really help me with this. The status-> Firmware version list on my phone is as below:
Load File: *term41.default*
App Load ID:jar41sccp.9-3-1ES13.sbn
JVM Load ID:cvm41sccp.9-3-1ES13.sbn
OS Load ID:cnu41.9-3-1ES13.sbn
Boot Load ID:boot41.3-2-2-0.bin
DSP Load ID:dsp41.9-3-1ES13.sbn
I want to use my Router as my TFTP and it has CME 8.6. The problem is that my 7941 phone does not register at all. Is it something to do with my firmware incompatibility? Being not sure of myself I came here to seek your help. The image attached are from the 'Debug tftp events' in the router and 'status messages' from the phone. Please help me! Thank you.
*btw I do get IP addresses and TFTP address from the Router. When I do 'show ip dchp binding' I can see the IP address leased from the DCHP.
*under 'show flash' command there is nothing except the router image.

Hi
Here's the config file off my CME router:
CME(config-telephony)#do sh run
Building configuration...
Current configuration : 1396 bytes
version 15.1
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
hostname CME
boot-start-marker
boot-end-marker
no aaa new-model
dot11 syslog
ip source-route
ip cef
ip dhcp excluded-address 10.1.1.1 10.1.1.10
ip dhcp pool Voice_Pool
network 10.1.1.0 255.255.255.0
option 150 ip 10.1.1.1
default-router 10.1.1.1
no ipv6 cef
multilink bundle-name authenticated
voice-card 0
crypto pki token default removal timeout 0
license udi pid CISCO2811 sn FHK1213F09D
redundancy
interface FastEthernet0/0
no ip address
shutdown
duplex auto
speed auto
interface FastEthernet0/1
no ip address
duplex auto
speed auto
interface FastEthernet0/1.10
encapsulation dot1Q 10
ip address 10.1.1.1 255.255.255.0
ip forward-protocol nd
no ip http server
no ip http secure-server
control-plane
mgcp profile default
telephony-service
max-ephones 5
max-dn 5
ip source-address 10.1.1.1 port 2000
max-conferences 8 gain -6
transfer-system full-consult
create cnf-files version-stamp Jan 01 2002 00:00:00
ephone-dn  1
number 1000
ephone  1
device-security-mode none
mac-address 0017.9406.FD55
button  1:1
line con 0
line aux 0
line vty 0 4
login
transport input all
scheduler allocate 20000 1000
end
CME(config-telephony)#

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    VPN is not Configured prints on all phones now with the built-in VPN client if VPN isn't configured.  That's normal and is just cosmetic.  That should not be causing your registration issues.

  • Cisco IP Phone 7962 not registering with CME 9

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    Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
    Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
    Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
    Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
    Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
    Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
    Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
    Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
    Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
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    Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
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    192.168.2.4         0100.1795.708e.67       Oct 12 2014 01:52 AM    Automatic
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        Console logging: level debugging, 44 messages logged, xml disabled,
                         filtering disabled
        Monitor logging: level debugging, 0 messages logged, xml disabled,
                         filtering disabled
        Buffer logging: disabled, xml disabled,
                        filtering disabled
        Logging Exception size (4096 bytes)
        Count and timestamp logging messages: disabled
        Trap logging: level informational, 48 message lines logged
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    192.168.2.1       Ping               Feb 28 2002 03:29 AM                       
    cme_router#
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  • Cisco 9971 Not Registering on CUCM 8.6

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    In my situation this never happen, the line buttons turn on green and after that they all turn off and the phones displays "Phone not registered"

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    Hello everyone,
    we are experiencing a strange problem with 9971 phones:
    We have two CUCM 9.1 clusters
    Our production-cluster: Publisher, 3 Subscribers, dedicated TFTP, Unity Connection, CUPS
    and our Lab environmant: Publisher, 1 Subscriber, TFTP on Publisher, Unity Connection, CUPS
    In our production environment, 9971 phones work fine
    In our lab environment, 9971 also work fine at first, but after some hours, sometimes days, or after a phone is resettet manually via CUCM administration the phone won't register anymore. After the phone is rebooted, the display briefly shows the correct directory number and line but they disappear immediatley and the phone is stuck with "Phone not registered" after that. The only way I can get the phone to register again after that is to completely reset all settings on the phone.
    Both clusters are located within the same subnet, as well as the phones use the same voice vlan (manual tftp setting in both cases). It doesn't seem to be a network-related issue.
    I have tested the same devices with both clusters, so the devices themselves seem to work properly too.
    Has anyone experienced this sort of problem before? Any help would be appreciated.
    Thanks
    Matthias

    Hi Mark,
    best I can provide you with at the moment is this:
    Status Messages on the phone:
    Updating Trust List
    Trust List Updated
    SEPE840....cnf.xml.sgn (http)
    VPN Error: VPN is not Configured
    Also,  I have captured some Wireshark Traces. I took  one phone that was  registered and sent a reset request from the CUCM  Web-Interface. The  phone then rebooted and got stuck with "Phone not  registered" as I  described in my first post.
    I unplugged the LAN  cable, put it  back in and captured what happened while the phone tried  to register  using a Span port at my access switch. You can find the pcap file attached to the first post.
    Thanks
    Matthias

  • Cisco SIP Phone 9971 won't register on CME 8.6 or 8.5 Please HELP

    Please help me , I have problem with registering Cisco SIP phone 9971 with CME 8.6 on ISR 2901.
    I configured CME for SIP clients, then I add configuration for 9971 phone and create profiles.  Phone downloaded SEP...xml file from CME,after that phone look for g4-tones.xml and gd-sip.jar files, I added them to CME after that phone downloaded them and reboot. Now phone is stuck in some kind of loop and does not register on CME.
    On phone log I can see repeting next few messeges.
    12:01:58a No DNS Server IP
    12:01:59a Updating Trust list
    12:01:59a No Trust List instaled
    12:01:59a SEP04C5AB03B0D.cnf.xml (TFTP)  // at this time phone download SEP...xml file from CME
    12:02:00a VPN Error: VPN is not Configured
    on CME if issue DEBUG TFTP EVENTS i receive next few lines
    *Aug 18 18:20:19.891: TFTP: Looking for CTLSEP04C5A4B03B0D.tlv
    *Aug 18 18:20:19.987: TFTP: Looking for ITLSEP04C5A4B03B0D.tlv
    *Aug 18 18:20:20.083: TFTP: Looking for ITLFile.tlv
    *Aug 18 18:20:20.347: TFTP: Looking for SEP04C5A4B03B0D.cnf.xml
    *Aug 18 18:20:20.351: TFTP: Opened flash:/SEP04C5A4B03B0D.cnf.xml, fd 14, size 4585 for process 141
    *Aug 18 18:20:20.363: TFTP: Finished flash:/SEP04C5A4B03B0D.cnf.xml, time 00:00:00 for process 141
    here you can see verison info of CME
    Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.1(4)M, RELEASE SOFTWARE (fc1)
    Technical Support: http://www.cisco.com/techsupport
    Copyright (c) 1986-2011 by Cisco Systems, Inc.
    Compiled Thu 24-Mar-11 15:31 by prod_rel_team
    ROM: System Bootstrap, Version 15.0(1r)M9, RELEASE SOFTWARE (fc1)
    ELTOSAN_ROUTER uptime is 1 hour, 50 minutes
    System returned to ROM by reload at 16:29:20 UTC Thu Aug 18 2011
    System image file is "flash:/c2900-universalk9-mz.SPA.151-4.M.bin"
    Last reload type: Normal Reload
    Last reload reason: Reload Command
    Cisco CISCO2901/K9 (revision 1.0) with 471040K/53248K bytes of memory.
    Processor board ID FGL1508252Y
    3 Gigabit Ethernet interfaces
    2 terminal lines
    1 Virtual Private Network (VPN) Module
    4 Voice FXO interfaces
    4 Voice FXS interfaces
    1 Internal Services Module (ISM) with Services Ready Engine (SRE)
       Survivable Remote Site Voicemail (SRSV) on Cisco Unity Express (CUE) 8.5.1 in slot/sub-slot 0/0
    DRAM configuration is 64 bits wide with parity enabled.
    255K bytes of non-volatile configuration memory.
    254464K bytes of ATA System CompactFlash 0 (Read/Write)
    License Info:
    License UDI:
    Device#   PID                   SN
    *0        CISCO2901/K9          xxxxxxxxxxxxx
    Technology Package License Information for Module:'c2900'
    Technology    Technology-package          Technology-package
                  Current       Type          Next reboot
    ipbase        ipbasek9      Permanent     ipbasek9
    security      securityk9    Permanent     securityk9
    uc            uck9          Permanent     uck9
    data          None          None          None
    Configuration register is 0x2102
    this is RUNNING CONFIGURATION
    ! Last configuration change at 16:10:12 UTC Thu Aug 18 2011
    version 15.1
    service timestamps debug datetime msec
    service timestamps log datetime msec
    no service password-encryption
    hostname ELTOSAN_ROUTER
    boot-start-marker
    boot system flash:/c2900-universalk9-mz.SPA.151-4.M.bin
    boot-end-marker
    no aaa new-model
    no ipv6 cef
    ip source-route
    no ip routing
    no ip cef
    no ip dhcp use vrf connected
    ip dhcp excluded-address 192.168.5.1 192.168.5.10
    ip dhcp excluded-address 192.168.5.200 192.168.5.255
    ip dhcp pool phone
       network 192.168.5.0 255.255.255.0
       default-router 192.168.5.251
       option 150 ip 192.168.5.251
    ip dhcp pool data
       relay source 192.168.2.0 255.255.255.0
       relay destination 192.168.2.201
    multilink bundle-name authenticated
    crypto pki token default removal timeout 0
    voice-card 0
    voice service voip
    allow-connections h323 to h323
    allow-connections h323 to sip
    allow-connections sip to h323
    allow-connections sip to sip
    supplementary-service h450.12
    fax protocol pass-through g711alaw
    sip
      registrar server expires max 3600 min 120
    voice register global
    mode cme
    source-address 192.168.5.251 port 5060
    max-dn 6
    max-pool 6
    load 9971 sip9971.9-1-1SR1.loads
    authenticate register
    tftp-path flash:
    create profile sync 0005135312289902
    voice register dn  1
    number 207
    allow watch
    name GossaVM
    label 207
    voice register dn  3
    number 101
    name Dejan
    label 101
    mwi
    voice register pool  1
    id mac 000C.29C5.0011
    number 1 dn 1
    dtmf-relay sip-notify
    username testvm password testera
    codec g711alaw
    voice register pool  3
    id mac 04C5.A4B0.3B0D
    type 9971
    number 3 dn 3
    presence call-list
    dtmf-relay rtp-nte
    username dejan password 1234
    codec g711alaw
    no vad
    license udi pid CISCO2901/K9 sn xxxxxxxxxxxx
    hw-module ism 0
    hw-module pvdm 0/0
    redundancy
    interface GigabitEthernet0/0
    description INTERFACE INTERNAL
    no ip address
    no ip route-cache
    duplex auto
    speed auto
    no mop enabled
    interface GigabitEthernet0/0.2
    description LAN DATA
    encapsulation dot1Q 2
    ip address 192.168.2.251 255.255.255.0
    no ip route-cache
    interface GigabitEthernet0/0.5
    description LAN VOICE
    encapsulation dot1Q 5
    ip address 192.168.5.251 255.255.255.0
    no ip route-cache
    interface ISM0/0
    no ip address
    no ip route-cache
    shutdown
    !Application: SRSV-CUE Running on ISM
    interface GigabitEthernet0/1
    no ip address
    no ip route-cache
    shutdown
    duplex auto
    speed auto
    interface ISM0/1
    description Internal switch interface connected to Internal Service Module
    shutdown
    interface Vlan1
    no ip address
    no ip route-cache
    shutdown
    ip forward-protocol nd
    no ip http server
    no ip http secure-server
    snmp-server community public RO
    tftp-server flash:dkern9971.100609R2-9-1-1SR1.sebn alias dkern9971.100609R2-9-1-1SR1.sebn
    tftp-server flash:kern9971.9-1-1SR1.sebn alias kern9971.9-1-1SR1.sebn
    tftp-server flash:rootfs9971.9-1-1SR1.sebn alias rootfs9971.9-1-1SR1.sebn
    tftp-server flash:sboot9971.031610R1-9-1-1SR1.sebn alias sboot9971.031610R1-9-1-1SR1.sebn
    tftp-server flash:skern9971.022809R2-9-1-1SR1.sebn alias skern9971.022809R2-9-1-1SR1.sebn
    tftp-server flash:sip9971.9-1-1SR1.loads alias sip9971.9-1-1SR1.loads
    tftp-server flash:United_States/g4-tones.xml
    tftp-server flash:English_United_States/gd-sip.jar
    control-plane
    voice-port 0/0/0
    voice-port 0/0/1
    voice-port 0/0/2
    voice-port 0/0/3
    voice-port 0/1/0
    voice-port 0/1/1
    voice-port 0/1/2
    voice-port 0/1/3
    mgcp profile default
    gatekeeper
    shutdown
    line con 0
    line aux 0
    line 67
    no activation-character
    no exec
    transport preferred none
    transport input all
    transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
    stopbits 1
    line vty 0 4
    password jebiga
    login
    transport input all
    end
    I did not have any kind of problem with X-LITE to register to CME. also try with few SCCP phones 7940  and I did not any kind of problem .
    this is content of SEP....xml file for 9971
    <device>
    <deviceProtocol>SIP</deviceProtocol>
    <devicePool>
    <dateTimeSetting>
    <dateTemplate>M/D/YA</dateTemplate>
    <timeZone>Pacific Standard/Daylight Time</timeZone>
    <ntps>
    <ntp priority="0">
    <name>0.0.0.0</name>
    <ntpMode>unicast</ntpMode>
    </ntp>
    </ntps>
    </dateTimeSetting>
    <callManagerGroup>
    <members>
    <member priority="0">
    <callManager>
    <ports>
    <sipPort>5060</sipPort>
    </ports>
    <processNodeName>192.168.5.251</processNodeName>
    </callManager>
    </member>
    </members>
    </callManagerGroup>
    </devicePool>
    <sipProfile>
    <sipProxies>
    <registerWithProxy>true</registerWithProxy>
    </sipProxies>
    <sipCallFeatures>
    <cnfJoinEnabled>true</cnfJoinEnabled>
    <localCfwdEnable>true</localCfwdEnable>
    <callForwardURI>service-uri-cfwdall</callForwardURI>
    <callPickupURI>service-uri-pickup</callPickupURI>
    <callPickupGroupURI>service-uri-gpickup</callPickupGroupURI>
    <callHoldRingback>2</callHoldRingback>
    <semiAttendedTransfer>true</semiAttendedTransfer>
    <anonymousCallBlock>2</anonymousCallBlock>
    <callerIdBlocking>2</callerIdBlocking>
    <dndControl>2</dndControl>
    <remoteCcEnable>true</remoteCcEnable>
    </sipCallFeatures>
    <sipStack>
    <remotePartyID>true</remotePartyID>
    </sipStack>
    <sipLines>
    <line button="1" lineIndex="1">
    <featureID>9</featureID>
    <featureLabel></featureLabel>
    <proxy>USECALLMANAGER</proxy>
    <port>5060</port>
    <name></name>
    <displayName></displayName>
    <autoAnswer>
    <autoAnswerEnabled>2</autoAnswerEnabled>
    </autoAnswer>
    <callWaiting>1</callWaiting>
    <authName>dejan</authName>
    <authPassword>1234</authPassword>
    <sharedLine>false</sharedLine>
    <messagesNumber></messagesNumber>
    <ringSettingActive>5</ringSettingActive>
    <forwardCallInfoDisplay>
    <callerName>true</callerName>
    <callerNumber>true</callerNumber>
    <redirectedNumber>true</redirectedNumber>
    <dialedNumber>true</dialedNumber>
    </forwardCallInfoDisplay>
    </line>
    <line button="2" lineIndex="2">
    <featureID>9</featureID>
    <featureLabel>101</featureLabel>
    <proxy>USECALLMANAGER</proxy>
    <port>5060</port>
    <name>101</name>
    <displayName>Dejan Rakic</displayName>
    <autoAnswer>
    <autoAnswerEnabled>2</autoAnswerEnabled>
    </autoAnswer>
    <callWaiting>1</callWaiting>
    <authName>dejan</authName>
    <authPassword>1234</authPassword>
    <sharedLine>false</sharedLine>
    <messagesNumber></messagesNumber>
    <ringSettingActive>5</ringSettingActive>
    <forwardCallInfoDisplay>
    <callerName>true</callerName>
    <callerNumber>true</callerNumber>
    <redirectedNumber>true</redirectedNumber>
    <dialedNumber>true</dialedNumber>
    </forwardCallInfoDisplay>
    </line>
    </sipLines>
    <enableVad>true</enableVad>
    <preferredCodec>g711alaw</preferredCodec>
    <dialTemplate></dialTemplate>
    <kpml>1</kpml>
    <phoneLabel></phoneLabel>
    <stutterMsgWaiting>2</stutterMsgWaiting>
    <disableLocalSpeedDialConfig>true</disableLocalSpeedDialConfig>
    <dscpForAudio>184</dscpForAudio>
    <dscpVideo>136</dscpVideo>
    </sipProfile>
    <commonProfile>
    <phonePassword>1234</phonePassword>
    <callLogBlfEnabled>2</callLogBlfEnabled>
    </commonProfile>
    <featurePolicyFile>featurePolicyDefault.xml</featurePolicyFile>
    <loadInformation>sip9971.9-1-1SR1.loads</loadInformation>
    <vendorConfig>
    </vendorConfig>
    <commonConfig>
    <videoCapability>0</videoCapability>
    <ciscoCamera>0</ciscoCamera>
    </commonConfig>
    <sshUserId>dejan</sshUserId>
    <sshPassword>1234</sshPassword>
    <userId></userId>
    <phoneServices>
    <provisioning>2</provisioning>
    <phoneService  type="1" category="0">
    <name>Missed Calls</name>
    <phoneLabel></phoneLabel>
    <url>Application:Cisco/MissedCalls</url>
    <vendor></vendor>
    <version></version>
    </phoneService>
    <phoneService  type="1" category="0">
    <name>Received Calls</name>
    <phoneLabel></phoneLabel>
    <url>Application:Cisco/ReceivedCalls</url>
    <vendor></vendor>
    <version></version>
    </phoneService>
    <phoneService  type="1" category="0">
    <name>Placed Calls</name>
    <phoneLabel></phoneLabel>
    <url>Application:Cisco/PlacedCalls</url>
    <vendor></vendor>
    <version></version>
    </phoneService>
    <phoneService  type="2" category="0">
    <name>Voicemail</name>
    <phoneLabel></phoneLabel>
    <url>Application:Cisco/Voicemail</url>
    <vendor></vendor>
    <version></version>
    </phoneService>
    </phoneServices>
    <versionStamp>0131511014412102</versionStamp>
    <userLocale>
    <name>English_United_States</name>
    <langCode>en</langCode>
    </userLocale>
    <networkLocale>United_States</networkLocale>
    <networkLocaleInfo>
    <name>United_States</name>
    </networkLocaleInfo>
    <authenticationURL></authenticationURL>
    <directoryURL></directoryURL>
    <servicesURL>http://192.168.5.251:80/CMEserverForPhone/serviceurl</servicesURL>
    <dscpForSCCPPhoneServices>0</dscpForSCCPPhoneServices>
    <dscpForCm2Dvce>96</dscpForCm2Dvce>
    <transportLayerProtocol>2</transportLayerProtocol>
    </device>

    Hello,
    I'm facing exactly the same problem, that is:
    a Cisco SIP Phone 9971 won't register on CME 8.6 running on a 2811
    I have read all the postings to this Forum, but I have not been able to solve it.
    In my case the commands voice register dn  and  voice register pool are OK.
    So frankly, I have no idea what I could be missing.
    I'm pasting the Router's config.
    I hope somebody is able to point me in the right direction.
    Here is the config.  Thank you!
    C2811#sh run
    Building configuration...
    version 15.1
    service timestamps debug datetime msec
    service timestamps log datetime msec
    no service password-encryption
    hostname C2811
    no aaa new-model
    dot11 syslog
    ip source-route
    ip cef
    ip dhcp excluded-address 172.25.140.1 172.25.140.10
    ip dhcp excluded-address 172.35.140.1 172.35.140.10
    ip dhcp pool Data
    network 172.25.140.0 255.255.255.0
    default-router 172.25.140.1
    option 150 ip 172.25.140.1
    dns-server 172.25.140.1
    ip dhcp pool Voice
    network 172.35.140.0 255.255.255.0
    default-router 172.35.140.1
    option 150 ip 172.35.140.1
    dns-server 172.35.140.1
    no ip domain lookup
    no ipv6 cef
    multilink bundle-name authenticated
    voice service voip
    allow-connections sip to sip
    sip
      registrar server expires max 3600 min 120
    voice register global
    mode cme
    source-address 172.25.140.1 port 5060
    max-dn 40
    max-pool 42
    load 9971 sip9971.9-4-1-9.loads
    authenticate register
    authenticate realm cisco
    tftp-path flash:
    create profile sync 0004820400584603
    voice register dn  1
    number 1010
    allow watch
    name Phone10
    label Phone10
    mwi
    voice register pool  1
    id mac 189C.5DB6.BD09
    type 9971
    number 1 dn 1
    presence call-list
    dtmf-relay rtp-nte
    username adm password adm
    call-forward b2bua busy 68600
    codec g711ulaw
    no vad
    camera
    video
    voice-card 0
    crypto pki token default removal timeout 0
    crypto pki trustpoint TP-self-signed-1879153754
    enrollment selfsigned
    subject-name cn=IOS-Self-Signed-Certificate-1879153754
    revocation-check none
    rsakeypair TP-self-signed-1879153754
    crypto pki certificate chain TP-self-signed-1879153754
    certificate self-signed 01
    (details ommited)
    license udi pid CISCO2811 sn FTX1146A44H
    username admin privilege 15 password 0 admin
    redundancy
    interface FastEthernet0/0
    no ip address
    duplex auto
    speed auto
    interface FastEthernet0/0.25
    description Data VLAN
    encapsulation dot1Q 25
    ip address 172.25.140.1 255.255.255.0
    interface FastEthernet0/0.35
    description Voice VLAN
    encapsulation dot1Q 35
    ip address 172.35.140.1 255.255.255.0
    interface FastEthernet0/1
    no ip address
    shutdown
    duplex auto
    speed auto
    ip forward-protocol nd
    ip http server
    ip http authentication local
    ip http secure-server
    ip http timeout-policy idle 600 life 86400 requests 10000
    tftp-server flash:P00308010200.bin
    tftp-server flash:P00308010200.sbn
    tftp-server flash:P00308010200.sb2
    tftp-server flash:P00308010200.loads
    tftp-server flash:SCCP42.9-3-1SR3-1S.loads
    tftp-server flash:apps42.9-3-1ES19.sbn
    tftp-server flash:cnu42.9-3-1ES19.sbn
    tftp-server flash:cvm42sccp.9-3-1ES19.sbn
    tftp-server flash:dsp42.9-3-1ES19.sbn
    tftp-server flash:jar42sccp.9-3-1ES19.sbn
    tftp-server flash:term42.default.loads
    tftp-server flash:term62.default.loads
    tftp-server flash:SCCP45.9-3-1SR3-1S.loads
    tftp-server flash:apps45.9-3-1ES19.sbn
    tftp-server flash:cnu45.9-3-1ES19.sbn
    tftp-server flash:cvm45sccp.9-3-1ES19.sbn
    tftp-server flash:dsp45.9-3-1ES19.sbn
    tftp-server flash:jar45sccp.9-3-1ES19.sbn
    tftp-server flash:term45.default.loads
    tftp-server flash:term65.default.loads
    tftp-server flash:/Ringtones/Ringlist.xml alias Ringlist.xml
    tftp-server flash:/Ringtones/DistinctiveRingList.xml alias DistinctiveRingList.x
    ml
    tftp-server flash:sip9971.9-4-1-9.loads
    tftp-server flash:kern9971.9-4-1-9.sebn
    tftp-server flash:rootfs9971.9-4-1-9.sebn
    tftp-server flash:dkern9971.100609R2-9-4-1-9.sebn
    tftp-server flash:sboot9971.031610R1-9-4-1-9.sebn
    tftp-server flash:skern9971.022809R2-9-4-1-9.sebn
    tftp-server flash:/g4-tones.xml alias United_States/g4-tones.xml
    tftp-server flash:/gd-sip.jar alias English_United_States/gd-sip.jar
    control-plane
    mgcp profile default
    telephony-service
    max-ephones 24
    max-dn 48
    ip source-address 172.25.140.1 port 2000
    cnf-file location flash:
    load 7960-7940 P00308010200
    load 7942 SCCP42.9-3-1SR3-1S.loads
    load 7945 SCCP45.9-3-1SR3-1S.loads
    load 7962 SCCP42.9-3-1SR3-1S.loads
    load 7965 SCCP45.9-3-1SR3-1S.loads
    max-conferences 8 gain -6
    dn-webedit
    transfer-system full-consult
    create cnf-files version-stamp 7960 Feb 11 2014 07:18:32
    ephone-dn  1
    number 1001
    description Phone 1
    name Phone 1
    hold-alert 30 originator
    ephone-dn  2
    number 1002
    description Phone 2
    name Phone 2
    hold-alert 30 originator
    ephone-dn  3
    number 1003
    description Phone 3
    name Phone 3
    hold-alert 30 originator
    ephone  1
    device-security-mode none
    mac-address 001C.58FB.6E0F
    button  1:1
    ephone  2
    device-security-mode none
    mac-address 0014.A981.7F8A
    button  1:2
    ephone  3
    device-security-mode none
    mac-address 0006.5356.A4B8
    button  1:3
    alias exec con conf t
    alias exec sib show ip int brief
    alias exec srb show run | b
    alias exec sri show run int
    line con 0
    exec-timeout 0 0
    logging synchronous
    line aux 0
    line vty 0 4
    privilege level 15
    login local
    transport input telnet ssh
    transport output telnet ssh
    line vty 5 15
    privilege level 15
    login local
    transport input telnet ssh
    transport output telnet ssh
    scheduler allocate 20000 1000
    ntp master 1
    end
    C2811#

  • CME SIP issue - Cisco 7821 phone not registering

    Hi
    I am having issues with getting a Cisco 7821 phone to register.
    Current deployment is with Cisco 6921 phones SCCP registration
    SIP integration with CUE
    SIP integration with Mitel system
    c2951-universalk9-mz.SPA.154-3.M1.bin (CME 10.5)
    In flash:
    rootfs78xx.10-1-1SR1-4.sbn
    kern78xx.10-1-1SR1-4.sbn
    sboot78xx.10-1-1SR1-4.sbn
    sip78xx.10-1-1SR1-4.loads
    The 7821 phone gets IP address but fails to register. Please could somebody let me know why phone is not registering.
    Configuration below (10.245.226.132 is CME address) .
    voice service voip
     allow-connections h323 to h323
     allow-connections h323 to sip
     allow-connections sip to h323
     allow-connections sip to sip
     fax protocol pass-through g711ulaw
     modem passthrough nse codec g711ulaw redundancy maximum-sessions 5
     h323
     sip
      registrar server expires max 600 min 60
      options-ping 90
    voice class codec 1
     codec preference 1 g711alaw
     codec preference 2 g711ulaw
     codec preference 3 g729r8
    voice register global
     mode  cme
     source-address 10.245.226.132 port 5060
     max-dn 30
     max-pool 10
     load 7821 sip78xx.10-1-1SR1-4
     authenticate register
     authenticate realm all
     timezone 22
     date-format D/M/Y
     voicemail 590
     tftp-path flash:
     create profile sync 0061443538560005
     network-locale GB
    voice register dn  1
     number 1010
     name user1
     label user1
     mwi
    voice register pool  1
     busy-trigger-per-button 2
     id mac F09E.636E.63F2
     type 7821
     number 1 dn 1
     presence call-list
     dtmf-relay rtp-nte
     username 1010 password 123
     codec g711ulaw
     no vad
    dial-peer voice 391 voip
     description *** Auto Attendant ***
     destination-pattern 399
     session protocol sipv2
     session target ipv4:10.245.226.131
     dtmf-relay sip-notify
     codec g711ulaw
     no vad
    dial-peer voice 392 voip
     description *** Administration Via Telephone ***
     destination-pattern 392
     session protocol sipv2
     session target ipv4:10.245.226.131
     dtmf-relay sip-notify
     codec g711ulaw
     no vad
    dial-peer voice 393 voip
     description *** Extension Assigner ***
     service ea out-bound
     destination-pattern 393
     session target ipv4:10.245.226.132
    dial-peer voice 590 voip
     description *** Voice Mail Pilot ***
     destination-pattern 590
     b2bua
     session protocol sipv2
     session target ipv4:10.245.226.131
     dtmf-relay sip-notify
     codec g711ulaw
     no vad
    dial-peer voice 1 pots
     description ** Match all incoming POTS calls **
     translation-profile incoming IncomingPSTNcalls
     incoming called-number .
     direct-inward-dial
    dial-peer voice 899 voip
     description Call to Mitel
     translation-profile incoming Prefix9
     translation-profile outgoing rem44
     destination-pattern [23]..
     session protocol sipv2
     session target ipv4:192.168.114.2
     voice-class codec 1 
     dtmf-relay rtp-nte
     no vad
    interface GigabitEthernet0/0
     description *** Connection to Mitel Phone System  ***
     ip address 192.168.114.5 255.255.255.248
     duplex auto
     speed auto
    interface ISM0/0
     description *** Connection to Cisco Unity Express ***
     ip unnumbered GigabitEthernet0/1
     service-module ip address 10.245.226.131 255.255.255.128
     !Application: CUE Running on ISM
     service-module ip default-gateway 10.245.226.132
    interface GigabitEthernet0/1
     description *** Connection to IP Phone LAN ***
     ip address 10.245.226.132 255.255.255.128
     duplex auto
     speed auto
    ip http server
    ip http authentication local
    ip http secure-server
    ip http timeout-policy idle 60 life 86400 requests 10000
    ip http path flash:
    ip route 0.0.0.0 0.0.0.0 10.245.226.129
    ip route 10.245.226.131 255.255.2
    tftp-server flash:apps37sccp.1-4-4-0.bin
    tftp-server flash:sip78xx.10-1-1SR1-4.loads
    tftp-server flash:rootfs78xx.10-1-1SR1-4.sbn
    tftp-server flash:sboot78xx.10-1-1SR1-4.sbn
    sip-ua
     mwi-server ipv4:10.245.226.131 expires 3600 port 5060 transport udp
     registrar ipv4:10.245.226.132 expires 600
    gatekeeper
     shutdown
    telephony-service
     authentication credential cmeadmin c4p1ta2012
     xml user xmladmin password xmladmin 15
     extension-assigner tag-type provision-tag
     max-ephones 104
     max-dn 299
     ip source-address 10.245.226.132 port 2000
     auto assign 101 to 105
     no service directed-pickup
     timeouts interdigit 5
     system message CFGS
     url services http://10.245.226.131/voiceview/common/login.do
     url authentication http://10.245.226.132/CCMCIP/authenticate.asp 
     cnf-file location flash:
     cnf-file perphone
     load 7931 SCCP31.9-2-1S
     load 6921 SCCP69xx.9-2-1-0
     time-zone 22
     date-format dd-mm-yy
     voicemail 590
     max-conferences 8 gain -6
     call-forward pattern .T
     moh enable-g711 "music-on-hold.au"
     web admin system name cmeadmin secret 5 $1$QmIK$46fDKVSudMxzI2bRp/Ef7/
     time-webedit
     transfer-system full-consult
     transfer-pattern .T
     secondary-dialtone 9
     create cnf-files version-stamp Jan 01 2002 00:00:00
    ephone-dn  298
     number 598...
     mwi on
    ephone-dn  299
     number 599...
     mwi off

    Page 7 of the following link recommends that you use option 150 with the Cisco 7800 series phones and use option 66 if you cannot use option 150
    http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7821_7841_7861/10_1/english/admin_guide/PA2D_BK_AB3F74DA_00_admin-7821-7841-7861-10_0/PA2D_BK_AB3F74DA_00_admin-7821-7841-7861-10_0_chapter_01.pdf
    Dynamic Host Configuration Protocol (DHCP)
    DHCP dynamically allocates and assigns an IP address to network devices.
    DHCP enables you to connect an IP phone into the network and have the phone become operational without your needing to manually assign an IP address or to configure additional network parameters.
    DHCP is enabled by default. If disabled, you must manually configure the IP address, subnet mask, gateway, and a TFTP server on each phone locally.
    Cisco recommends that you use DHCP custom option 150. With this method, you configure the TFTP server IP address as the option value. For additional supported DHCP configurations, go to the "Dynamic Host Configuration Protocol" chapter and the "Cisco TFTP" chapter in the Cisco Unified Communications Manager System Guide.
    Note   
    If you cannot use option 150, you may try using DHCP option 66.

  • Cisco SIP Phone 9971 won't register on CME 8.6

    Hello,
    I'm facing a very strange problem:
    a Cisco SIP Phone 9971 won't register on CME 8.6 running on a 2811
    I have read all the related-postings to this and other Forum, but I have not been able to solve it.
    One of the "potential solutions" was to make sure that the Phone had a Line configured.
    But I think that the commands voice register dn  and  voice register pool are properly configured (see config below)
    So frankly, I have no idea what I could be missing.
    I'm pasting the Router's config.
    I hope somebody is able to point me in the right direction.
    Here is the config.  Thank you!
    C2811#sh run
    Building configuration...
    version 15.1
    service timestamps debug datetime msec
    service timestamps log datetime msec
    no service password-encryption
    hostname C2811
    no aaa new-model
    dot11 syslog
    ip source-route
    ip cef
    ip dhcp excluded-address 172.25.140.1 172.25.140.10
    ip dhcp excluded-address 172.35.140.1 172.35.140.10
    ip dhcp pool Data
    network 172.25.140.0 255.255.255.0
    default-router 172.25.140.1
    option 150 ip 172.25.140.1
    dns-server 172.25.140.1
    ip dhcp pool Voice
    network 172.35.140.0 255.255.255.0
    default-router 172.35.140.1
    option 150 ip 172.35.140.1
    dns-server 172.35.140.1
    no ip domain lookup
    no ipv6 cef
    multilink bundle-name authenticated
    voice service voip
    allow-connections sip to sip
    sip
      registrar server expires max 3600 min 120
    voice register global
    mode cme
    source-address 172.25.140.1 port 5060
    max-dn 40
    max-pool 42
    load 9971 sip9971.9-4-1-9.loads
    authenticate register
    authenticate realm cisco
    tftp-path flash:
    create profile sync 0004820400584603
    voice register dn  1
    number 1010
    allow watch
    name Phone10
    label Phone10
    mwi
    voice register pool  1
    id mac 189C.5DB6.BD09
    type 9971
    number 1 dn 1
    presence call-list
    dtmf-relay rtp-nte
    username adm password adm
    call-forward b2bua busy 68600
    codec g711ulaw
    no vad
    camera
    video
    voice-card 0
    crypto pki token default removal timeout 0
    crypto pki trustpoint TP-self-signed-1879153754
    enrollment selfsigned
    subject-name cn=IOS-Self-Signed-Certificate-1879153754
    revocation-check none
    rsakeypair TP-self-signed-1879153754
    crypto pki certificate chain TP-self-signed-1879153754
    certificate self-signed 01
    (details ommited)
    license udi pid CISCO2811 sn FTX1146A44H
    username admin privilege 15 password 0 admin
    redundancy
    interface FastEthernet0/0
    no ip address
    duplex auto
    speed auto
    interface FastEthernet0/0.25
    description Data VLAN
    encapsulation dot1Q 25
    ip address 172.25.140.1 255.255.255.0
    interface FastEthernet0/0.35
    description Voice VLAN
    encapsulation dot1Q 35
    ip address 172.35.140.1 255.255.255.0
    interface FastEthernet0/1
    no ip address
    shutdown
    duplex auto
    speed auto
    ip forward-protocol nd
    ip http server
    ip http authentication local
    ip http secure-server
    ip http timeout-policy idle 600 life 86400 requests 10000
    tftp-server flash:P00308010200.bin
    tftp-server flash:P00308010200.sbn
    tftp-server flash:P00308010200.sb2
    tftp-server flash:P00308010200.loads
    tftp-server flash:SCCP42.9-3-1SR3-1S.loads
    tftp-server flash:apps42.9-3-1ES19.sbn
    tftp-server flash:cnu42.9-3-1ES19.sbn
    tftp-server flash:cvm42sccp.9-3-1ES19.sbn
    tftp-server flash:dsp42.9-3-1ES19.sbn
    tftp-server flash:jar42sccp.9-3-1ES19.sbn
    tftp-server flash:term42.default.loads
    tftp-server flash:term62.default.loads
    tftp-server flash:SCCP45.9-3-1SR3-1S.loads
    tftp-server flash:apps45.9-3-1ES19.sbn
    tftp-server flash:cnu45.9-3-1ES19.sbn
    tftp-server flash:cvm45sccp.9-3-1ES19.sbn
    tftp-server flash:dsp45.9-3-1ES19.sbn
    tftp-server flash:jar45sccp.9-3-1ES19.sbn
    tftp-server flash:term45.default.loads
    tftp-server flash:term65.default.loads
    tftp-server flash:/Ringtones/Ringlist.xml alias Ringlist.xml
    tftp-server flash:/Ringtones/DistinctiveRingList.xml alias DistinctiveRingList.x
    ml
    tftp-server flash:sip9971.9-4-1-9.loads
    tftp-server flash:kern9971.9-4-1-9.sebn
    tftp-server flash:rootfs9971.9-4-1-9.sebn
    tftp-server flash:dkern9971.100609R2-9-4-1-9.sebn
    tftp-server flash:sboot9971.031610R1-9-4-1-9.sebn
    tftp-server flash:skern9971.022809R2-9-4-1-9.sebn
    tftp-server flash:/g4-tones.xml alias United_States/g4-tones.xml
    tftp-server flash:/gd-sip.jar alias English_United_States/gd-sip.jar
    control-plane
    mgcp profile default
    telephony-service
    max-ephones 24
    max-dn 48
    ip source-address 172.25.140.1 port 2000
    cnf-file location flash:
    load 7960-7940 P00308010200
    load 7942 SCCP42.9-3-1SR3-1S.loads
    load 7945 SCCP45.9-3-1SR3-1S.loads
    load 7962 SCCP42.9-3-1SR3-1S.loads
    load 7965 SCCP45.9-3-1SR3-1S.loads
    max-conferences 8 gain -6
    dn-webedit
    transfer-system full-consult
    create cnf-files version-stamp 7960 Feb 11 2014 07:18:32
    ephone-dn  1
    number 1001
    description Phone 1
    name Phone 1
    hold-alert 30 originator
    ephone-dn  2
    number 1002
    description Phone 2
    name Phone 2
    hold-alert 30 originator
    ephone-dn  3
    number 1003
    description Phone 3
    name Phone 3
    hold-alert 30 originator
    ephone  1
    device-security-mode none
    mac-address 001C.58FB.6E0F
    button  1:1
    ephone  2
    device-security-mode none
    mac-address 0014.A981.7F8A
    button  1:2
    ephone  3
    device-security-mode none
    mac-address 0006.5356.A4B8
    button  1:3
    alias exec con conf t
    alias exec sib show ip int brief
    alias exec srb show run | b
    alias exec sri show run int
    line con 0
    exec-timeout 0 0
    logging synchronous
    line aux 0
    line vty 0 4
    privilege level 15
    login local
    transport input telnet ssh
    transport output telnet ssh
    line vty 5 15
    privilege level 15
    login local
    transport input telnet ssh
    transport output telnet ssh
    scheduler allocate 20000 1000
    ntp master 1
    end
    C2811#

    Thank you for your reply.
    I did some debugs and the results are very strange!
    This is what I got:
    Feb 24 18:01:12.219: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
    Sent:
    SIP/2.0 400 Bad Request
    Via: SIP/2.0/UDP 172.35.140.12:5060;branch=z9hG4bK08011844
    From: ;tag=189c5db6bd09000260cf3daf-289a76d1
    To: ;tag=52488-160A
    Date: Mon, 24 Feb 2014 18:01:12 GMT
    Call-ID: [email protected]
    CSeq: 1000 REFER
    Content-Length: 0
    Contact:
    Feb 24 18:01:12.291: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
    Received:
    REGISTER sip:172.25.140.1 SIP/2.0
    Via: SIP/2.0/UDP 172.35.140.12:5060;branch=z9hG4bK1e9ad079
    From: ;tag=189c5db6bd0900032df02e9c-25d79707
    To:
    Call-ID: [email protected]
    Max-Forwards: 70
    Date: Fri, 01 Jan 1982 00:02:41 GMT
    CSeq: 101 REGISTER
    User-Agent: Cisco-CP9971/9.4.1
    Contact: ;+sip.instance="
    000000-0000-0000-0000-189c5db6bd09>";+u.sip!devicename.ccm.cisco.com="SEP189C5DB
    6BD09";+u.sip!model.ccm.cisco.com="493";video
    Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-
    cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-
    cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-6.0.2,X-cisco-xsi-
    8.0.1
    Content-Length: 0
    Reason: SIP;cause=200;text="cisco-alarm:22 Name=SEP189C5DB6BD09 ActiveLoad=sip99
    71.9-4-1-9.loads InactiveLoad=sip9971.9-3-2SR1-1.loads Last=reset-reset"
    Expires: 3600
    Feb 24 18:01:12.395: voice_reg_get_reg_expires_timer: no voice register pool found
    Feb 24 18:01:12.395: VOICE_REG_POOL: Register request for (1010) from (172.35.140.12)
    Feb 24 18:01:12.395: VOICE_REG_POOL: Contact matches pool 1 number list 1
    Feb 24 18:01:12.395: VOICE_REG_POOL: No entry for (172.35.140.12) found in srst contact table
    Feb 24 18:01:12.395: VOICE_REG_POOL: key(1010) contact(172.35.140.12:5060) add to contact table
    Feb 24 18:01:12.395: VOICE_REG_POOL: No entry for (1010) found in contact table
    Feb 24 18:01:12.399: VOICE_REG_POOL: key(1010) contact(172.35.140.12) added to contact table
    Feb 24 18:01:12.399: VOICE_REG_POOL: key(172.35.140.12) contact(1010) add to srst contact table
    Feb 24 18:01:12.399: VOICE_REG_POOL: No entry for (172.35.140.12) found in srst contact table
    Feb 24 18:01:12.399: VOICE_REG_POOL: key(172.35.140.12) contact(1010) added to srst contact table
    Feb 24 18:01:12.399: VOICE_REG_POOL pool->tag(1), dn->tag(1), submask(1)
    But right after these errors, I get the following:
    Feb 24 18:01:12.399: VOICE_REG_POOL: Creating param container for dial-peer 4000
    1.VOICE_REG_POOL pool->tag(1), dn->tag(1), submask(1)
    VOICE_REG_POOL pool_tag(1), dn_tag(1)
    Feb 24 18:01:12.399: VOICE_REG_POOL: Created dial-peer entry of type 0
    Feb 24 18:01:12.399: VOICE_REG_POOL: Registration successful for 1010, registration id is 1
    Feb 24 18:01:12.411: VOICE_REG_POOL: Contact matches pool 1 number list 1
    Feb 24 18:01:12.411: VOICE_REG_POOL: GW SIS: X-cisco-cme-sis-1.0.0
    Feb 24 18:01:12.411: VOICE REGISTER POOL-1 has registered.
                                   Name:SEP189C5DB6BD09 IP:172.35.140.12  DeviceType:Phone
    Feb 24 18:01:12.411: VOICE_REG_POOL: Pool[1]: service-control (reset type: 2) message sent to sip:[email protected]
    Feb 24 18:01:12.411: voice_reg_privacy_update_to_phone: delay sending privacy update during bulk registration
    Feb 24 18:01:12.415: //1/7B0070C28003/SIP/Msg/ccsipDisplayMsg:
    ====================
    And when I do a sh voice register pool, I get the following:
    C2811#sh voice register pool  1
    Pool Tag 1
    Config:
      Mac address is 189C.5DB6.BD09
      Type is 9971
      Number list 1 : DN 1
      Proxy Ip address is 0.0.0.0
      Current Phone load version is Cisco-CP9971/9.4.1
      DTMF Relay is enabled, rtp-nte
      Call Waiting is enabled
      DnD is disabled
      Video is enabled
      Camera is enabled
      Busy trigger per button value is 0
      call-forward b2bua busy 68600
      keep-conference is enabled
      registration expires timer max is 3600 and min is 120
      username adm password adm
      kpml signal is enabled
      Lpcor Type is none
      blf call list is enabled
      Transport type is udp
      service-control mechanism is supported
      registration Call ID is [email protected]
      Registration method: per line
      Privacy feature is not configured.
      Privacy button is disabled
      active primary line is: 1010
      contact IP address: 172.35.140.12 port 5060
      Phone SIS Version:  6.0.2
      GW SIS Version:  1.0.0
    Dialpeers created:
    Dial-peers for Pool 1:
    dial-peer voice 40001 voip
    destination-pattern 1010
    session target ipv4:172.35.140.12:5060
    session protocol sipv2
    dtmf-relay rtp-nte
    digit collect kpml
    codec  g711ulaw bytes 160
    no vad
      call-fwd-busy        68600
      after-hours-exempt   FALSE
    Statistics:
      Active registrations  : 4
      Total SIP phones registered: 1
      Total Registration Statistics
        Registration requests  : 4
        Registration success   : 4
        Registration failed    : 0
        unRegister requests    : 0
        unRegister success     : 0
        unRegister failed      : 0
        Attempts to register
               after last unregister : 0
        Last register request time   : 18:11:43.551 UTC Mon Feb 24 2014
        Last unregister request time :
        Register success time        : 18:11:43.551 UTC Mon Feb 24 2014
        Unregister success time      :
    C2811#
    So apparently the Phone is actually registered!
    However, the Phone screens still shows this message: Phone Not Registered.
    So frankly I don't understand what's going on!
    I really hope somebody can help.  Thanks!

  • Cisco 7821 IP Phone not registered in CUCM 9.1.2

    Dear all,
    We have CUCM 9.1.2.11900-12 and we have uploaded this device package: cmterm-devicepack9.1.2.12028-1.cop.sgn and reboot cluster
    But the Cisco 7821 IP phone not registered in CUCM 
    can some one advise me?
    Thanks and best regards,
    Tan

    Hi
    Can you please share the output for show version active from CUCM.
    Please check the following thread as well:
    https://supportforums.cisco.com/discussion/12030206/adding-7800-phones-cucm-8691

  • WAP551 : CISCO7921G deauthenticated every 2-3 minutes from WLAN and has to re-register on CME

    Hello,
    We have bought two WAP551 devices (+SG300 and a 881-Voice) to replace an old UC540 with wireless controller.
    We are facing two issues (the other being discussed on a separate thread).
    We have a CISCO 7921G phone connecting on VAP 1 which is SSID voice (WPA2-AES). The 7921G boots correctly, authenticate on the WLAN network, receives IP, register with CME, works for a few minutes, then I receive these errors on the WAP551 :
    Oct 27 2014 00:45:51
    info
    hostapd[1068]
    STA c4:71:fe:d7:ab:a1 associated with BSSID 18:9c:5d:3d:6a:21
    Oct 27 2014 00:45:51
    info
    hostapd[1068]
    Assoc request from c4:71:fe:d7:ab:a1 BSSID 18:9c:5d:3d:6a:21 SSID voice
    Oct 27 2014 00:40:43
    info
    hostapd[1068]
    STA c4:71:fe:d7:ab:a1 deauthenticated for reason 16: Group key handshake timeout
    Oct 27 2014 00:40:43
    info
    hostapd[1068]
    Station c4:71:fe:d7:ab:a1 had an authentication failure, reason 17
    Oct 27 2014 00:35:41
    info
    hostapd[1068]
    STA c4:71:fe:d7:ab:a1 associated with BSSID 18:9c:5d:3d:6a:21
    Oct 27 2014 00:35:41
    info
    hostapd[1068]
    Assoc request from c4:71:fe:d7:ab:a1 BSSID 18:9c:5d:3d:6a:21 SSID  voice
    Oct 27 2014 00:35:36
    info
    hostapd[1068]
    STA c4:71:fe:d7:ab:a1 deauthenticated for reason 16: Group key handshake timeout
    Oct 27 2014 00:35:36
    info
    hostapd[1068]
    Station c4:71:fe:d7:ab:a1 had an authentication failure, reason 17
    Oct 27 2014 00:30:34
    info
    hostapd[1068]
    STA c4:71:fe:d7:ab:a1 associated with BSSID 18:9c:5d:3d:6a:21
    Oct 27 2014 00:30:34
    info
    hostapd[1068]
    Assoc request from c4:71:fe:d7:ab:a1 BSSID 18:9c:5d:3d:6a:21 SSID  voice
    And each time the 7921G has to re-register on the CME (and so does not ring half the time, or communication is broken, etc...)
    On the CME I receive the following errors
    Oct 26 23:50:40.791: %IPPHONE-6-REG_ALARM: Name=SEPC471FED7ABA1 Load=CP7921G-1.4.5SR1.3 Last=TCP-timeout
    Oct 26 23:50:41.019: %IPPHONE-6-UNREGISTER_ABNORMAL: ephone-2:SEPC471FED7ABA1 IP:10.1.2.15 Socket:2 DeviceType:Phone has unregistered abnormally.
    Oct 26 23:50:41.019: %IPPHONE-6-REGISTER: ephone-2:SEPC471FED7ABA1 IP:10.1.2.15 Socket:3 DeviceType:Phone has registered.
    Please note that we tried with latest WAP551 firmware (1.1.0.4) and also with latest 7921G firmware (1.4(5)SR1.3). Did not work better with WAP551 firmware 1.0.3.4 (that it was shipped with) and older 7921G 1.4(1)SR1 firmware. The two WAP551 are in a cluster, but when only one is available it is not better.
    This problem render our 7921G unusable. Most of the time you cannot make or receive calls.
    Any thought ?
    Best Regards,
        Xavier.

    Just an addition: when the connection drops out, the Windows 'error' sound occurs.

  • CUCM 8.6 - 8961 "Phone Not Registered"

    Hi,
    I can't get my 8961 to register to my CUCM 8.6. My 7941 registered without a problem. I verified that I correctly entered the MAC Address. My 8961 can reach the TFTP server and get its TFTP file.
    Status Messages:
    00:41:37 VPN Error :VPN is not configured.
    00:41:36 SEPXXXXXXXXXXXX.cnf.xml.sgn (HTTP)
    00:41:33 Trust List Updated
    00:41:32 Updating Trust List
    I verified the traces on CUCM and the phone really gets its tftp file. Those 4 messages loop and phone displays : "Phone Not Registered". In the CUCM Admin page, the registration status says : Unknown..
    Does anyone have an idea?
    Thank you

    The usual issue when SIP phones do not register is when there is no line configured on the device.  SIP phones require a line number to be configured if they are not auto registering because the phone has to learn of it's directory number from the TFTP config file so that it knows what to put in the SIP REGISTER message.  Double check that there is a line set on the device in CUCM and if there's not add one and the phone should register.

  • GW is not registering to GK !

    Hello,
    My Gateway do not register to my GK, what can be done ? (Netmeeting registers)
    Here is my config:
    On GW
    h323-gateway voip interface
    h323-gateway voip id gk.domain ipaddr 1.1.1.1
    h323-gateway voip h323-id gw.domain
    h323-gateway voip tech-prefix 2#
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    zone subnet gk.domain 1.1.1.0/24 enable
    zone prefix gk.domain 1*
    gw-type-prefix 2#* gw ipaddr 1.1.1.2 1720
    no shutdown
    I have tried with a Static alias as well...
    but it still is not working.
    GK-2600-12.22XB3
    GW-3810-12.07XK2
    I will appriciate any advice you can give,
    Thank you in advance.

    Often times complex troubleshooting issues are best addressed in an interactive session with one of our trained technical assistance engineers. While other forum users may be able to help, it’s often difficult to do so for this type of issue.
    To utilize the resources at our Technical Assistance Center, please visit http://www.cisco.com/tac and to open a case with one of our TAC engineers, visit http://www.cisco.com/tac/caseopen
    If anyone else in the forum has some advice, please reply to this thread.
    Thank you for posting.

  • APs showing 'not associated' and 'not registered' in PI 2.1

    I have got a weird issue in PI 2.1.0.0.87.
    WiSM2, running on version 7.4.121.21, shows reachable and managed/synchronized in PI. However, the APs managed by it show 'controller IP->not associated' and 'not registered'. It is been confirmed that the SNMP/TELNET/HTTP creds are correct and all the APs in question are showing fully operational in WLC. When the user trying to delete the entry in PI, it always failed without any messages.
    Any ideas why it happens?
    Thanks!

    Remove the controller and add again, see if the APs are reflected then
    Troubleshoot using:
    http://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/infrastructure/1-2/user/guide/prime_infra_ug/troubleshootaps.html

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