Cisco 7975 Expansion modules

Dear,
I have some questions regarding the expansion modules on phones, specifically the 7916 ones.
If i have one with 12 physical buttons and 2 page buttons i can assume it's a 24 line button i have to set on the configuration page of the phone correct? Or am i seeing this wrong. Is there a handy way of knowing this directly?
I have a specific phone Cisco 7975 that has issues getting the 7916 addon module working, i have set a 7916 24 button on the config page of the phone. The addon module still shows the logo of Cisco and doesn't change.
The load is present on the call manager, i have seen it via "Device Defaults", shall i proceed in upgrading the 7916 firmware then on the Call Manager, maybe this can solve the problem?
CM version: 8.6.2

Most of the times firmware phone/expansion
Just upgrade phone and expansion.
And you select 7975 with 7916 24 buttons or 12 buttons
JH

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I have an issue with the 7916 expansion module on a Cisco 7965 phone. The sidecar loads properly (wilt all the configured extensions) and the page 1 & 2 buttons on the bottom luminate correctly. However, the side LED buttons do not light when a line is in use. I can press an extension and it calls correctly but only briefly flickers green then does not light. I have switched sidecar, power supply and phone as well as looked at the configuration setting in CM. Any config/solution someone has come across that they may be able to help with? Thanks in advance for any information.

Hi Ronald.
Did you try to configure one of 7965 button as BLF speed dial?
Did it work?
Which version of CUCM are you running?
Which firmware 7965 is running?
Let me know
Regards
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Table 4. Cisco Unified IP Phone Expansion Module 7916 Software Requirements
Call-control compatibility
Cisco Unified Communications Manager 4.2(3) SR3a, 4.3(2), 5.1(3)b, 6.1(1), 7.0, 7.1 and later; Cisco Unified Communications Manager Express 4.3/7.0 and later. Cisco Unified Survivable Remote Site Telephony (Unified SRST) 4.1 (IOS 12.4.15T) and later.
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Hi,
did you check if the Expansion Module 7916 is defined in Cisco Unified Communications Manager.
Also check if the Expansion Module 7916 is configured as a 24-line module instead of a 12-line module.
Refer the below link for more detail.
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cuipph/7916/english/16enug.pdf
Regards,
Venkatesh.

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Hi,
I am trying to get an expasion module 7914 to work with my 7960.
These are some extracts from my config:
CONFIG (Version=4.0(1))
=====================
Version 4.0(1)
Cisco CallManager Express
load 7914 S00104000100
load 7960-7940 P0030702T023
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It seems to me that I am using the correct firmware but I can't get the expansion module to do anything. It simply sits there with a blank screen and all the buttons lighted in solid red.
The 7960 attached to it is working properly.
Any ideas why this is happening?
Thank you

I am responding because we also had difficulty getting our two 7914 expansion modules to work with our 7960.
I'm not sure I understand your problem with configuring the ephone. Are you using a telnet into the CME gateway and the CLI (Command Line Interface). I would do it that way, not through any kind of browser or GUI.
You will need to log in in enable mode and then
CME# config t
CME# ephone
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Expansion modules allow Cisco UCS 6200 Series Fabric Interconnect to be configured as cost-effective 10-Gigabit Ethernet fabric interconnects and as I/O consolidation platforms with native Fibre Channel connectivity. The Cisco UCS 6248 UP has one slot for an optional expansion module.The Cisco UCS 6296 has three slots for an optional uplink expansion module. The expansion modules are hot swappable. Only the 16-port UCS E16UP expansion module using the small form factor pluggable plus (SFP+) interface is supported. I hope it will help.
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Hi
Can somebody show me, how to configure 7916 expansion module, it's the first time I worked with and i have just a blue screen when I connect it to 7965.
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Hi Malek,
The steps are detailed here;
Attaching a Cisco Unified IP Phone Expansion Module
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7962g_7961g_7961g-ge_7942g_7941g_7941g-ge/7_1/english/administration/guide/62614241set.html#wp1039513
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hi,
a simple question.
i will buy a 7961G phone with an expansion module 7914. The 7961G will be powered with PoE. i cannot find out if its possible to connect the module without an external power cube if i power the phone with PoE.
thx

Hey Paolo,
Here is the breakdown I have always used;
Cisco Unified IP Phone Expansion Modules 7914
Cisco 7960 Power Source
Items to Order
1 7914 with 7960 with In-line PoE (you need to order the following)
One, Cisco Unified IP Phone Expansion Module 7914
One, single footstand
One, power cube
One, country cord
1 7914 with 7960 with Local power (cube)* (you need to order the following)
One, Cisco Unified IP Phone Expansion Module 7914
One, single footstand
2 7914's with 7960 with In-line or local power** (you need to order the following)
Two, Cisco Unified IP Phone Expansion Module 7914 ExpansionModule
One, double footstand
One, power cube
One, country cord
* A single Cisco Unified IP Phone Expansion Module 7914 can receive power from a locally-powered (power cube) Cisco Unified IP Phone.
** Local power must be connected to the first Cisco Unified IP Phone Expansion Module 7914. This supplies power to both Cisco Unified IP Phone Expansion Modules 7914s.
From this excellent doc;
http://www.cisco.com/en/US/products/hw/phones/ps379/products_data_sheet09186a008008883d.html
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Rob
PS: Nice to have you back from your TROUBLESHOOTING TRAVELS!

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hi,
is it possible to use the Cisco IP Phone 7914 Expansion Modul with CCME 4.0 or can i use it only with CCM?
thx

Hi Konrad,
The use of the 7914 with CME has been supported since around CME 3.1 :) Here is the info for CME 4.0;
http://www.cisco.com/en/US/customer/docs/voice_ip_comm/cucme/requirements/guide/cme40spc.html
Hope this helps!
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I have a client who recently I made changes to their phone (7940 w/ 2x 7914 Expansion Modules). Once I saved the changes and rebooted the phone the expansion modules stopped working and were all lit red. When checking on the phone it says link type not supported. I am not sure how in the past they were able to get this module to work with the phone, Cisco says that the configuration is not supported. Any ideas how I could get this to work? I think that when the phone rebooted it pulled in new firmware or something and reverted settings back to stock. My guess is someone somehow either flashed a different firmware on the module or phone to make them seem compatible.
Thanks in advance

Hello Mike,
I'm not really sure how this ever worked. Please see the following document: http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps379/ps1856/product_data_sheet09186a008008883d.html
The 7940s are not supported with the 7914 sidecars. Supported phones are: 7960G, 7961G, 7970G and 7971G-GE
I'd be doubtful a firmware upgrade caused this issue, unless you did a phone firmware upgrade on the UC. When the phone tries to register with the UC it will have the phone firmware on the UC pushed to it.
In CLI you can add a 7940 with an addon sidecar of 7914, but I didn't have a 7914 to test with. Regardless, I would advise you to purchased a 7960 which would be supported.
Hope this helps.
Thanks,
-john

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Is there a way to transfer calls using the stored numbers in the expansion module on a 8961?
I touch the TRANSFER hard key and then a stored number on my expansion module but the softkey for TRANSFER doesn't pop up.
I am very new to our cisco system so please bear with me if this doesn't make much sense.
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Hi Bret,
Yes, it there a way. Follow this instructions:
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I already tested this a minute ago on CUCM 8.5 so it should work. If not, maybe you're hitting some firmware bug.
Please remember to rate useful posts clicking on the stars below.
Favor calificar todos las respuestas útiles dando click en las estrellas de mas abajo.
LinkedIn Profile: do.linkedin.com/in/leosalcie

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hi all,
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i heard (or maybe read) somewhere that you can use the power adapter of Cisco APs.
i tried to google but giving me cisco vendor site.
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You can compare the specs, but why not order the correct one:
CP-PWR-CUBE-3=
CP-PWR-CORD-xx=

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Hi,
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Cisco 7975 Expansion modules

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