Cisco 8851 phones registering through Checkpoint firewall

We have a customer with a secured network, using Checkpoint firewalls and have a VPN site-to-site tunnel between our Cisco ASA and their Checkpoint firewall, with Cisco phones on the far side of the tunnel and CallManager 8.6 behind the ASAs.  We have all the proper network ports referenced, but cannot get either a new Cisco 8851 (SIP) or a Cisco 7942 phone to register.  The 8851 phone, when it tries to register, uses the 6970 port for distributed TFTP via HTTP first (by design), followed by TFTP/69.  The 7900 phone never generates TFTP on port 69 at all.  What is also strange is that the source port 5060 on the 8851 phone seems to be masked with an upper ephemeral network port (51566) when the request traverses the network, regardless of it passing through the firewall or a router.  I know that TFTP uses UDP, but there is nothing in the docs that state it uses these upper port ranges?
Is this behavior normal for a Cisco SIP-based phone, and with the Skinny phone, is there something with Checkpoint firewalls that causes issues with Cisco VOIP phones.  I have done key-word searches on the Forum for this issue, but have not found anything significant.  I have also looked at the Nokia support forum, and saw some briefs, but it didn't directly describe our issue.  Any help would b e greatly appreciated.
Thanks,

Hi Andrew
The attached document may assist:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/port/7_0/CCM_7.0PortList.pdf
A lot depends on topology etc, and the handset registration protocol you are using (SIP vs SCCP).
Hope this helps.
Barry Hesk
Intrinsic Network Solutions

Similar Messages

  • WAAS Cached content access through Checkpoint firewall

              Hello,
    I would like to open access to the cached content on the WAAS from a server through a Checkpoint firewall. The server has to have L3 access to the actual WAE device, from what I understand. Is this feasable? What ports would I need to open in the Checkpoint?
    Thanks
    Doug Bradfield      

    Hello Douglas,
    You're correct, if you see an optimized connection  is probably being cache ( probably not the whole file)  there is a big difference between "cache data" and "preposition data" .
    Cache data is not for you to control or manually retrieve from the WAE box. WAAS controls what is being cache or delete when more new data comes through.
    Preposition data is something you can manually store on the Remote WAE so remote users are benefit of a faster access to files already preposition. But this is uppon remote users request to the server( Users don't know that WAAS exist they just see the  server-share they've always use) so WAAS notice that a user is requesting a file that a remote WAE already got in their preposition files, so it provide faster access to the file.
    Neither of this two options above will let you access WAAS content like you describe on the initial question, you said you want open access to WAE files from a server right ?  you can still get the files on your server and this files can be optimazed if you  server is behind the WAAS optimization path, but you'd need to go and from the server copy the files one by one just like if you were retrieving them from a  client PC.
    hope this helps!

  • Recording Cisco phones registered on CUCM 8.6 with Verint Impact 360 not working.

    Hello,
    We're trying to record audio from Cisco IP phones registered to a CUCM 8.6 using SPAN and Verint Impact 360 with no success.
    Verint provided us with some information to do the integration but we understand we don't need to do much on Cisco side besides configuring SPAN session to monitor the traffic we want.
    We configured the following SPAN session:
    monitor session 2 source interface Gi1/0/1 - 48
    monitor session 2 source interface Gi2/0/1 - 47
    monitor session 2 destination interface Gi2/0/48
    Verint Impact 360 NIC is connected on port Gi2/0/48 but no RTP traffic is being detected.
    Phones are connected to ports 1/0/5 and 1/0/6, this is a two 3750E switches stack. The configuration on the ports is:
    interface GigabitEthernet1/0/5
     switchport access vlan 186
     switchport mode access
     switchport voice vlan 176
     switchport port-security maximum 2
     switchport port-security
     speed 100
     duplex full
     spanning-tree portfast
    interface GigabitEthernet1/0/6
     switchport access vlan 186
     switchport mode access
     switchport voice vlan 176
     switchport port-security maximum 2
     switchport port-security
     speed 100
     duplex full
     spanning-tree portfast
    Vlan 176 is the voice vlan we're using. Wireshark will see SCCP traffic but nothing else.
    Does anybody have any tips or recommendations we could try?
    Regards,
    Daniel G.

    is there any difference when you SPAN based on vlan?
    monitor session 1 source vlan 176
    monitor session 1 destination interface Gi2/0/48

  • No ringback from cisco ip phones to alcatel Phones

    I have a CUCM 7.1.3 integrated with a Alcatel OXO PBX and when a try to place a call from cisco IP-Phones registered on CUCM to phones on PBX, I have no ringback,but  when a place a call from cisco IP-Phones registered on CUCM to PSTN using PBX as it has a PRI line to the local PSTN, I dont have that issue.
    The voice gateway connects to PBX using a PRI(E1) running MGCP and QSIG.
    interface Serial 3/1:15
    no ip address
    encapsulation hdlc
    isdn switch-type primary-qsig
    isdn timer T310 120000
    isdn protocol-emulate network
    isdn incoming-voice voice
    isdn bind-l3 ccm-manager
    no cdp enable

    You can configure COS values for the Cisco IP Phones so that the voice packets from Cisco IP phone are given more priority over the data packets from the PCs/Hosts. But the same might not be configurable for non Cisco IP Phone. I am not very sure of this. Other than that I guess, you can have all QoS features.

  • Cisco SIP Phone 9971 won't register on CME 8.6 or 8.5 Please HELP

    Please help me , I have problem with registering Cisco SIP phone 9971 with CME 8.6 on ISR 2901.
    I configured CME for SIP clients, then I add configuration for 9971 phone and create profiles.  Phone downloaded SEP...xml file from CME,after that phone look for g4-tones.xml and gd-sip.jar files, I added them to CME after that phone downloaded them and reboot. Now phone is stuck in some kind of loop and does not register on CME.
    On phone log I can see repeting next few messeges.
    12:01:58a No DNS Server IP
    12:01:59a Updating Trust list
    12:01:59a No Trust List instaled
    12:01:59a SEP04C5AB03B0D.cnf.xml (TFTP)  // at this time phone download SEP...xml file from CME
    12:02:00a VPN Error: VPN is not Configured
    on CME if issue DEBUG TFTP EVENTS i receive next few lines
    *Aug 18 18:20:19.891: TFTP: Looking for CTLSEP04C5A4B03B0D.tlv
    *Aug 18 18:20:19.987: TFTP: Looking for ITLSEP04C5A4B03B0D.tlv
    *Aug 18 18:20:20.083: TFTP: Looking for ITLFile.tlv
    *Aug 18 18:20:20.347: TFTP: Looking for SEP04C5A4B03B0D.cnf.xml
    *Aug 18 18:20:20.351: TFTP: Opened flash:/SEP04C5A4B03B0D.cnf.xml, fd 14, size 4585 for process 141
    *Aug 18 18:20:20.363: TFTP: Finished flash:/SEP04C5A4B03B0D.cnf.xml, time 00:00:00 for process 141
    here you can see verison info of CME
    Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.1(4)M, RELEASE SOFTWARE (fc1)
    Technical Support: http://www.cisco.com/techsupport
    Copyright (c) 1986-2011 by Cisco Systems, Inc.
    Compiled Thu 24-Mar-11 15:31 by prod_rel_team
    ROM: System Bootstrap, Version 15.0(1r)M9, RELEASE SOFTWARE (fc1)
    ELTOSAN_ROUTER uptime is 1 hour, 50 minutes
    System returned to ROM by reload at 16:29:20 UTC Thu Aug 18 2011
    System image file is "flash:/c2900-universalk9-mz.SPA.151-4.M.bin"
    Last reload type: Normal Reload
    Last reload reason: Reload Command
    Cisco CISCO2901/K9 (revision 1.0) with 471040K/53248K bytes of memory.
    Processor board ID FGL1508252Y
    3 Gigabit Ethernet interfaces
    2 terminal lines
    1 Virtual Private Network (VPN) Module
    4 Voice FXO interfaces
    4 Voice FXS interfaces
    1 Internal Services Module (ISM) with Services Ready Engine (SRE)
       Survivable Remote Site Voicemail (SRSV) on Cisco Unity Express (CUE) 8.5.1 in slot/sub-slot 0/0
    DRAM configuration is 64 bits wide with parity enabled.
    255K bytes of non-volatile configuration memory.
    254464K bytes of ATA System CompactFlash 0 (Read/Write)
    License Info:
    License UDI:
    Device#   PID                   SN
    *0        CISCO2901/K9          xxxxxxxxxxxxx
    Technology Package License Information for Module:'c2900'
    Technology    Technology-package          Technology-package
                  Current       Type          Next reboot
    ipbase        ipbasek9      Permanent     ipbasek9
    security      securityk9    Permanent     securityk9
    uc            uck9          Permanent     uck9
    data          None          None          None
    Configuration register is 0x2102
    this is RUNNING CONFIGURATION
    ! Last configuration change at 16:10:12 UTC Thu Aug 18 2011
    version 15.1
    service timestamps debug datetime msec
    service timestamps log datetime msec
    no service password-encryption
    hostname ELTOSAN_ROUTER
    boot-start-marker
    boot system flash:/c2900-universalk9-mz.SPA.151-4.M.bin
    boot-end-marker
    no aaa new-model
    no ipv6 cef
    ip source-route
    no ip routing
    no ip cef
    no ip dhcp use vrf connected
    ip dhcp excluded-address 192.168.5.1 192.168.5.10
    ip dhcp excluded-address 192.168.5.200 192.168.5.255
    ip dhcp pool phone
       network 192.168.5.0 255.255.255.0
       default-router 192.168.5.251
       option 150 ip 192.168.5.251
    ip dhcp pool data
       relay source 192.168.2.0 255.255.255.0
       relay destination 192.168.2.201
    multilink bundle-name authenticated
    crypto pki token default removal timeout 0
    voice-card 0
    voice service voip
    allow-connections h323 to h323
    allow-connections h323 to sip
    allow-connections sip to h323
    allow-connections sip to sip
    supplementary-service h450.12
    fax protocol pass-through g711alaw
    sip
      registrar server expires max 3600 min 120
    voice register global
    mode cme
    source-address 192.168.5.251 port 5060
    max-dn 6
    max-pool 6
    load 9971 sip9971.9-1-1SR1.loads
    authenticate register
    tftp-path flash:
    create profile sync 0005135312289902
    voice register dn  1
    number 207
    allow watch
    name GossaVM
    label 207
    voice register dn  3
    number 101
    name Dejan
    label 101
    mwi
    voice register pool  1
    id mac 000C.29C5.0011
    number 1 dn 1
    dtmf-relay sip-notify
    username testvm password testera
    codec g711alaw
    voice register pool  3
    id mac 04C5.A4B0.3B0D
    type 9971
    number 3 dn 3
    presence call-list
    dtmf-relay rtp-nte
    username dejan password 1234
    codec g711alaw
    no vad
    license udi pid CISCO2901/K9 sn xxxxxxxxxxxx
    hw-module ism 0
    hw-module pvdm 0/0
    redundancy
    interface GigabitEthernet0/0
    description INTERFACE INTERNAL
    no ip address
    no ip route-cache
    duplex auto
    speed auto
    no mop enabled
    interface GigabitEthernet0/0.2
    description LAN DATA
    encapsulation dot1Q 2
    ip address 192.168.2.251 255.255.255.0
    no ip route-cache
    interface GigabitEthernet0/0.5
    description LAN VOICE
    encapsulation dot1Q 5
    ip address 192.168.5.251 255.255.255.0
    no ip route-cache
    interface ISM0/0
    no ip address
    no ip route-cache
    shutdown
    !Application: SRSV-CUE Running on ISM
    interface GigabitEthernet0/1
    no ip address
    no ip route-cache
    shutdown
    duplex auto
    speed auto
    interface ISM0/1
    description Internal switch interface connected to Internal Service Module
    shutdown
    interface Vlan1
    no ip address
    no ip route-cache
    shutdown
    ip forward-protocol nd
    no ip http server
    no ip http secure-server
    snmp-server community public RO
    tftp-server flash:dkern9971.100609R2-9-1-1SR1.sebn alias dkern9971.100609R2-9-1-1SR1.sebn
    tftp-server flash:kern9971.9-1-1SR1.sebn alias kern9971.9-1-1SR1.sebn
    tftp-server flash:rootfs9971.9-1-1SR1.sebn alias rootfs9971.9-1-1SR1.sebn
    tftp-server flash:sboot9971.031610R1-9-1-1SR1.sebn alias sboot9971.031610R1-9-1-1SR1.sebn
    tftp-server flash:skern9971.022809R2-9-1-1SR1.sebn alias skern9971.022809R2-9-1-1SR1.sebn
    tftp-server flash:sip9971.9-1-1SR1.loads alias sip9971.9-1-1SR1.loads
    tftp-server flash:United_States/g4-tones.xml
    tftp-server flash:English_United_States/gd-sip.jar
    control-plane
    voice-port 0/0/0
    voice-port 0/0/1
    voice-port 0/0/2
    voice-port 0/0/3
    voice-port 0/1/0
    voice-port 0/1/1
    voice-port 0/1/2
    voice-port 0/1/3
    mgcp profile default
    gatekeeper
    shutdown
    line con 0
    line aux 0
    line 67
    no activation-character
    no exec
    transport preferred none
    transport input all
    transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
    stopbits 1
    line vty 0 4
    password jebiga
    login
    transport input all
    end
    I did not have any kind of problem with X-LITE to register to CME. also try with few SCCP phones 7940  and I did not any kind of problem .
    this is content of SEP....xml file for 9971
    <device>
    <deviceProtocol>SIP</deviceProtocol>
    <devicePool>
    <dateTimeSetting>
    <dateTemplate>M/D/YA</dateTemplate>
    <timeZone>Pacific Standard/Daylight Time</timeZone>
    <ntps>
    <ntp priority="0">
    <name>0.0.0.0</name>
    <ntpMode>unicast</ntpMode>
    </ntp>
    </ntps>
    </dateTimeSetting>
    <callManagerGroup>
    <members>
    <member priority="0">
    <callManager>
    <ports>
    <sipPort>5060</sipPort>
    </ports>
    <processNodeName>192.168.5.251</processNodeName>
    </callManager>
    </member>
    </members>
    </callManagerGroup>
    </devicePool>
    <sipProfile>
    <sipProxies>
    <registerWithProxy>true</registerWithProxy>
    </sipProxies>
    <sipCallFeatures>
    <cnfJoinEnabled>true</cnfJoinEnabled>
    <localCfwdEnable>true</localCfwdEnable>
    <callForwardURI>service-uri-cfwdall</callForwardURI>
    <callPickupURI>service-uri-pickup</callPickupURI>
    <callPickupGroupURI>service-uri-gpickup</callPickupGroupURI>
    <callHoldRingback>2</callHoldRingback>
    <semiAttendedTransfer>true</semiAttendedTransfer>
    <anonymousCallBlock>2</anonymousCallBlock>
    <callerIdBlocking>2</callerIdBlocking>
    <dndControl>2</dndControl>
    <remoteCcEnable>true</remoteCcEnable>
    </sipCallFeatures>
    <sipStack>
    <remotePartyID>true</remotePartyID>
    </sipStack>
    <sipLines>
    <line button="1" lineIndex="1">
    <featureID>9</featureID>
    <featureLabel></featureLabel>
    <proxy>USECALLMANAGER</proxy>
    <port>5060</port>
    <name></name>
    <displayName></displayName>
    <autoAnswer>
    <autoAnswerEnabled>2</autoAnswerEnabled>
    </autoAnswer>
    <callWaiting>1</callWaiting>
    <authName>dejan</authName>
    <authPassword>1234</authPassword>
    <sharedLine>false</sharedLine>
    <messagesNumber></messagesNumber>
    <ringSettingActive>5</ringSettingActive>
    <forwardCallInfoDisplay>
    <callerName>true</callerName>
    <callerNumber>true</callerNumber>
    <redirectedNumber>true</redirectedNumber>
    <dialedNumber>true</dialedNumber>
    </forwardCallInfoDisplay>
    </line>
    <line button="2" lineIndex="2">
    <featureID>9</featureID>
    <featureLabel>101</featureLabel>
    <proxy>USECALLMANAGER</proxy>
    <port>5060</port>
    <name>101</name>
    <displayName>Dejan Rakic</displayName>
    <autoAnswer>
    <autoAnswerEnabled>2</autoAnswerEnabled>
    </autoAnswer>
    <callWaiting>1</callWaiting>
    <authName>dejan</authName>
    <authPassword>1234</authPassword>
    <sharedLine>false</sharedLine>
    <messagesNumber></messagesNumber>
    <ringSettingActive>5</ringSettingActive>
    <forwardCallInfoDisplay>
    <callerName>true</callerName>
    <callerNumber>true</callerNumber>
    <redirectedNumber>true</redirectedNumber>
    <dialedNumber>true</dialedNumber>
    </forwardCallInfoDisplay>
    </line>
    </sipLines>
    <enableVad>true</enableVad>
    <preferredCodec>g711alaw</preferredCodec>
    <dialTemplate></dialTemplate>
    <kpml>1</kpml>
    <phoneLabel></phoneLabel>
    <stutterMsgWaiting>2</stutterMsgWaiting>
    <disableLocalSpeedDialConfig>true</disableLocalSpeedDialConfig>
    <dscpForAudio>184</dscpForAudio>
    <dscpVideo>136</dscpVideo>
    </sipProfile>
    <commonProfile>
    <phonePassword>1234</phonePassword>
    <callLogBlfEnabled>2</callLogBlfEnabled>
    </commonProfile>
    <featurePolicyFile>featurePolicyDefault.xml</featurePolicyFile>
    <loadInformation>sip9971.9-1-1SR1.loads</loadInformation>
    <vendorConfig>
    </vendorConfig>
    <commonConfig>
    <videoCapability>0</videoCapability>
    <ciscoCamera>0</ciscoCamera>
    </commonConfig>
    <sshUserId>dejan</sshUserId>
    <sshPassword>1234</sshPassword>
    <userId></userId>
    <phoneServices>
    <provisioning>2</provisioning>
    <phoneService  type="1" category="0">
    <name>Missed Calls</name>
    <phoneLabel></phoneLabel>
    <url>Application:Cisco/MissedCalls</url>
    <vendor></vendor>
    <version></version>
    </phoneService>
    <phoneService  type="1" category="0">
    <name>Received Calls</name>
    <phoneLabel></phoneLabel>
    <url>Application:Cisco/ReceivedCalls</url>
    <vendor></vendor>
    <version></version>
    </phoneService>
    <phoneService  type="1" category="0">
    <name>Placed Calls</name>
    <phoneLabel></phoneLabel>
    <url>Application:Cisco/PlacedCalls</url>
    <vendor></vendor>
    <version></version>
    </phoneService>
    <phoneService  type="2" category="0">
    <name>Voicemail</name>
    <phoneLabel></phoneLabel>
    <url>Application:Cisco/Voicemail</url>
    <vendor></vendor>
    <version></version>
    </phoneService>
    </phoneServices>
    <versionStamp>0131511014412102</versionStamp>
    <userLocale>
    <name>English_United_States</name>
    <langCode>en</langCode>
    </userLocale>
    <networkLocale>United_States</networkLocale>
    <networkLocaleInfo>
    <name>United_States</name>
    </networkLocaleInfo>
    <authenticationURL></authenticationURL>
    <directoryURL></directoryURL>
    <servicesURL>http://192.168.5.251:80/CMEserverForPhone/serviceurl</servicesURL>
    <dscpForSCCPPhoneServices>0</dscpForSCCPPhoneServices>
    <dscpForCm2Dvce>96</dscpForCm2Dvce>
    <transportLayerProtocol>2</transportLayerProtocol>
    </device>

    Hello,
    I'm facing exactly the same problem, that is:
    a Cisco SIP Phone 9971 won't register on CME 8.6 running on a 2811
    I have read all the postings to this Forum, but I have not been able to solve it.
    In my case the commands voice register dn  and  voice register pool are OK.
    So frankly, I have no idea what I could be missing.
    I'm pasting the Router's config.
    I hope somebody is able to point me in the right direction.
    Here is the config.  Thank you!
    C2811#sh run
    Building configuration...
    version 15.1
    service timestamps debug datetime msec
    service timestamps log datetime msec
    no service password-encryption
    hostname C2811
    no aaa new-model
    dot11 syslog
    ip source-route
    ip cef
    ip dhcp excluded-address 172.25.140.1 172.25.140.10
    ip dhcp excluded-address 172.35.140.1 172.35.140.10
    ip dhcp pool Data
    network 172.25.140.0 255.255.255.0
    default-router 172.25.140.1
    option 150 ip 172.25.140.1
    dns-server 172.25.140.1
    ip dhcp pool Voice
    network 172.35.140.0 255.255.255.0
    default-router 172.35.140.1
    option 150 ip 172.35.140.1
    dns-server 172.35.140.1
    no ip domain lookup
    no ipv6 cef
    multilink bundle-name authenticated
    voice service voip
    allow-connections sip to sip
    sip
      registrar server expires max 3600 min 120
    voice register global
    mode cme
    source-address 172.25.140.1 port 5060
    max-dn 40
    max-pool 42
    load 9971 sip9971.9-4-1-9.loads
    authenticate register
    authenticate realm cisco
    tftp-path flash:
    create profile sync 0004820400584603
    voice register dn  1
    number 1010
    allow watch
    name Phone10
    label Phone10
    mwi
    voice register pool  1
    id mac 189C.5DB6.BD09
    type 9971
    number 1 dn 1
    presence call-list
    dtmf-relay rtp-nte
    username adm password adm
    call-forward b2bua busy 68600
    codec g711ulaw
    no vad
    camera
    video
    voice-card 0
    crypto pki token default removal timeout 0
    crypto pki trustpoint TP-self-signed-1879153754
    enrollment selfsigned
    subject-name cn=IOS-Self-Signed-Certificate-1879153754
    revocation-check none
    rsakeypair TP-self-signed-1879153754
    crypto pki certificate chain TP-self-signed-1879153754
    certificate self-signed 01
    (details ommited)
    license udi pid CISCO2811 sn FTX1146A44H
    username admin privilege 15 password 0 admin
    redundancy
    interface FastEthernet0/0
    no ip address
    duplex auto
    speed auto
    interface FastEthernet0/0.25
    description Data VLAN
    encapsulation dot1Q 25
    ip address 172.25.140.1 255.255.255.0
    interface FastEthernet0/0.35
    description Voice VLAN
    encapsulation dot1Q 35
    ip address 172.35.140.1 255.255.255.0
    interface FastEthernet0/1
    no ip address
    shutdown
    duplex auto
    speed auto
    ip forward-protocol nd
    ip http server
    ip http authentication local
    ip http secure-server
    ip http timeout-policy idle 600 life 86400 requests 10000
    tftp-server flash:P00308010200.bin
    tftp-server flash:P00308010200.sbn
    tftp-server flash:P00308010200.sb2
    tftp-server flash:P00308010200.loads
    tftp-server flash:SCCP42.9-3-1SR3-1S.loads
    tftp-server flash:apps42.9-3-1ES19.sbn
    tftp-server flash:cnu42.9-3-1ES19.sbn
    tftp-server flash:cvm42sccp.9-3-1ES19.sbn
    tftp-server flash:dsp42.9-3-1ES19.sbn
    tftp-server flash:jar42sccp.9-3-1ES19.sbn
    tftp-server flash:term42.default.loads
    tftp-server flash:term62.default.loads
    tftp-server flash:SCCP45.9-3-1SR3-1S.loads
    tftp-server flash:apps45.9-3-1ES19.sbn
    tftp-server flash:cnu45.9-3-1ES19.sbn
    tftp-server flash:cvm45sccp.9-3-1ES19.sbn
    tftp-server flash:dsp45.9-3-1ES19.sbn
    tftp-server flash:jar45sccp.9-3-1ES19.sbn
    tftp-server flash:term45.default.loads
    tftp-server flash:term65.default.loads
    tftp-server flash:/Ringtones/Ringlist.xml alias Ringlist.xml
    tftp-server flash:/Ringtones/DistinctiveRingList.xml alias DistinctiveRingList.x
    ml
    tftp-server flash:sip9971.9-4-1-9.loads
    tftp-server flash:kern9971.9-4-1-9.sebn
    tftp-server flash:rootfs9971.9-4-1-9.sebn
    tftp-server flash:dkern9971.100609R2-9-4-1-9.sebn
    tftp-server flash:sboot9971.031610R1-9-4-1-9.sebn
    tftp-server flash:skern9971.022809R2-9-4-1-9.sebn
    tftp-server flash:/g4-tones.xml alias United_States/g4-tones.xml
    tftp-server flash:/gd-sip.jar alias English_United_States/gd-sip.jar
    control-plane
    mgcp profile default
    telephony-service
    max-ephones 24
    max-dn 48
    ip source-address 172.25.140.1 port 2000
    cnf-file location flash:
    load 7960-7940 P00308010200
    load 7942 SCCP42.9-3-1SR3-1S.loads
    load 7945 SCCP45.9-3-1SR3-1S.loads
    load 7962 SCCP42.9-3-1SR3-1S.loads
    load 7965 SCCP45.9-3-1SR3-1S.loads
    max-conferences 8 gain -6
    dn-webedit
    transfer-system full-consult
    create cnf-files version-stamp 7960 Feb 11 2014 07:18:32
    ephone-dn  1
    number 1001
    description Phone 1
    name Phone 1
    hold-alert 30 originator
    ephone-dn  2
    number 1002
    description Phone 2
    name Phone 2
    hold-alert 30 originator
    ephone-dn  3
    number 1003
    description Phone 3
    name Phone 3
    hold-alert 30 originator
    ephone  1
    device-security-mode none
    mac-address 001C.58FB.6E0F
    button  1:1
    ephone  2
    device-security-mode none
    mac-address 0014.A981.7F8A
    button  1:2
    ephone  3
    device-security-mode none
    mac-address 0006.5356.A4B8
    button  1:3
    alias exec con conf t
    alias exec sib show ip int brief
    alias exec srb show run | b
    alias exec sri show run int
    line con 0
    exec-timeout 0 0
    logging synchronous
    line aux 0
    line vty 0 4
    privilege level 15
    login local
    transport input telnet ssh
    transport output telnet ssh
    line vty 5 15
    privilege level 15
    login local
    transport input telnet ssh
    transport output telnet ssh
    scheduler allocate 20000 1000
    ntp master 1
    end
    C2811#

  • CME SIP issue - Cisco 7821 phone not registering

    Hi
    I am having issues with getting a Cisco 7821 phone to register.
    Current deployment is with Cisco 6921 phones SCCP registration
    SIP integration with CUE
    SIP integration with Mitel system
    c2951-universalk9-mz.SPA.154-3.M1.bin (CME 10.5)
    In flash:
    rootfs78xx.10-1-1SR1-4.sbn
    kern78xx.10-1-1SR1-4.sbn
    sboot78xx.10-1-1SR1-4.sbn
    sip78xx.10-1-1SR1-4.loads
    The 7821 phone gets IP address but fails to register. Please could somebody let me know why phone is not registering.
    Configuration below (10.245.226.132 is CME address) .
    voice service voip
     allow-connections h323 to h323
     allow-connections h323 to sip
     allow-connections sip to h323
     allow-connections sip to sip
     fax protocol pass-through g711ulaw
     modem passthrough nse codec g711ulaw redundancy maximum-sessions 5
     h323
     sip
      registrar server expires max 600 min 60
      options-ping 90
    voice class codec 1
     codec preference 1 g711alaw
     codec preference 2 g711ulaw
     codec preference 3 g729r8
    voice register global
     mode  cme
     source-address 10.245.226.132 port 5060
     max-dn 30
     max-pool 10
     load 7821 sip78xx.10-1-1SR1-4
     authenticate register
     authenticate realm all
     timezone 22
     date-format D/M/Y
     voicemail 590
     tftp-path flash:
     create profile sync 0061443538560005
     network-locale GB
    voice register dn  1
     number 1010
     name user1
     label user1
     mwi
    voice register pool  1
     busy-trigger-per-button 2
     id mac F09E.636E.63F2
     type 7821
     number 1 dn 1
     presence call-list
     dtmf-relay rtp-nte
     username 1010 password 123
     codec g711ulaw
     no vad
    dial-peer voice 391 voip
     description *** Auto Attendant ***
     destination-pattern 399
     session protocol sipv2
     session target ipv4:10.245.226.131
     dtmf-relay sip-notify
     codec g711ulaw
     no vad
    dial-peer voice 392 voip
     description *** Administration Via Telephone ***
     destination-pattern 392
     session protocol sipv2
     session target ipv4:10.245.226.131
     dtmf-relay sip-notify
     codec g711ulaw
     no vad
    dial-peer voice 393 voip
     description *** Extension Assigner ***
     service ea out-bound
     destination-pattern 393
     session target ipv4:10.245.226.132
    dial-peer voice 590 voip
     description *** Voice Mail Pilot ***
     destination-pattern 590
     b2bua
     session protocol sipv2
     session target ipv4:10.245.226.131
     dtmf-relay sip-notify
     codec g711ulaw
     no vad
    dial-peer voice 1 pots
     description ** Match all incoming POTS calls **
     translation-profile incoming IncomingPSTNcalls
     incoming called-number .
     direct-inward-dial
    dial-peer voice 899 voip
     description Call to Mitel
     translation-profile incoming Prefix9
     translation-profile outgoing rem44
     destination-pattern [23]..
     session protocol sipv2
     session target ipv4:192.168.114.2
     voice-class codec 1 
     dtmf-relay rtp-nte
     no vad
    interface GigabitEthernet0/0
     description *** Connection to Mitel Phone System  ***
     ip address 192.168.114.5 255.255.255.248
     duplex auto
     speed auto
    interface ISM0/0
     description *** Connection to Cisco Unity Express ***
     ip unnumbered GigabitEthernet0/1
     service-module ip address 10.245.226.131 255.255.255.128
     !Application: CUE Running on ISM
     service-module ip default-gateway 10.245.226.132
    interface GigabitEthernet0/1
     description *** Connection to IP Phone LAN ***
     ip address 10.245.226.132 255.255.255.128
     duplex auto
     speed auto
    ip http server
    ip http authentication local
    ip http secure-server
    ip http timeout-policy idle 60 life 86400 requests 10000
    ip http path flash:
    ip route 0.0.0.0 0.0.0.0 10.245.226.129
    ip route 10.245.226.131 255.255.2
    tftp-server flash:apps37sccp.1-4-4-0.bin
    tftp-server flash:sip78xx.10-1-1SR1-4.loads
    tftp-server flash:rootfs78xx.10-1-1SR1-4.sbn
    tftp-server flash:sboot78xx.10-1-1SR1-4.sbn
    sip-ua
     mwi-server ipv4:10.245.226.131 expires 3600 port 5060 transport udp
     registrar ipv4:10.245.226.132 expires 600
    gatekeeper
     shutdown
    telephony-service
     authentication credential cmeadmin c4p1ta2012
     xml user xmladmin password xmladmin 15
     extension-assigner tag-type provision-tag
     max-ephones 104
     max-dn 299
     ip source-address 10.245.226.132 port 2000
     auto assign 101 to 105
     no service directed-pickup
     timeouts interdigit 5
     system message CFGS
     url services http://10.245.226.131/voiceview/common/login.do
     url authentication http://10.245.226.132/CCMCIP/authenticate.asp 
     cnf-file location flash:
     cnf-file perphone
     load 7931 SCCP31.9-2-1S
     load 6921 SCCP69xx.9-2-1-0
     time-zone 22
     date-format dd-mm-yy
     voicemail 590
     max-conferences 8 gain -6
     call-forward pattern .T
     moh enable-g711 "music-on-hold.au"
     web admin system name cmeadmin secret 5 $1$QmIK$46fDKVSudMxzI2bRp/Ef7/
     time-webedit
     transfer-system full-consult
     transfer-pattern .T
     secondary-dialtone 9
     create cnf-files version-stamp Jan 01 2002 00:00:00
    ephone-dn  298
     number 598...
     mwi on
    ephone-dn  299
     number 599...
     mwi off

    Page 7 of the following link recommends that you use option 150 with the Cisco 7800 series phones and use option 66 if you cannot use option 150
    http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7821_7841_7861/10_1/english/admin_guide/PA2D_BK_AB3F74DA_00_admin-7821-7841-7861-10_0/PA2D_BK_AB3F74DA_00_admin-7821-7841-7861-10_0_chapter_01.pdf
    Dynamic Host Configuration Protocol (DHCP)
    DHCP dynamically allocates and assigns an IP address to network devices.
    DHCP enables you to connect an IP phone into the network and have the phone become operational without your needing to manually assign an IP address or to configure additional network parameters.
    DHCP is enabled by default. If disabled, you must manually configure the IP address, subnet mask, gateway, and a TFTP server on each phone locally.
    Cisco recommends that you use DHCP custom option 150. With this method, you configure the TFTP server IP address as the option value. For additional supported DHCP configurations, go to the "Dynamic Host Configuration Protocol" chapter and the "Cisco TFTP" chapter in the Cisco Unified Communications Manager System Guide.
    Note   
    If you cannot use option 150, you may try using DHCP option 66.

  • Cisco 877 router - Cisco IP phone won't register with SIP provider

    Hi all,
    I'm having a problem with a Cisco SPA504G phone not registering with the SIP carrier over the Internet. We've recently rolled out a Cisco 877 router onto a new NBN business connection and can't get the pre-configured IP phone to register.
    When we tested the phone with the NBN-provided Netgear router, it worked fine, as it did with the previous Cisco 1841 router we were using on a different link.
    The way it's setup is using VLANs to define the internal subnets, which are then assigned to the physical interfaces (since the 887 doesn't allow IP assignments to the interfaces directly).
    VLAN 100 is the internal network and has a SBS2011 server – assigned to F0 – IP range is 192.168.1.0
    VLAN 200 is the guest network and has Internet access only – assigned to F1 – IP range is 10.1.1.0
    VLAN 500 is the WAN network and connects to the NBN upstream box – assigned to F3 – external IP address assigned by DHCP
    I've been playing around with access lists, nat rules, basically everything in my limited Cisco knowledge to try and figure this out, but to no avail. I have even configured what I believe is unrestricted access to IP, UDP and TCP outbound and inbound to all VLANs and still can't get it to register.
    Tried isolating the issue by creating a new VLAN and assigning it to the spare interface and basically allowing everything in and out, but still no luck.
    The problem has to be something on the router – probably some small line of config I haven’t removed or added.
    I am going to pull my hair out soon, so would really appreciate some assistance from the Cisco gurus out there.
    My client has just purchased about 10 of these handsets from their provider so I need to fix this ASAP. The guy who provided them wasn't very helpful, and basically said I'm on my own once we tested using the NBN-provided Netgear router.
    Happy to post my config as well.
    Please help!!!!

    Current configuration : 4912 bytes
    version 15.1
    no service pad
    service timestamps debug datetime msec
    service timestamps log datetime msec
    no service password-encryption
    hostname Router1
    boot-start-marker
    boot-end-marker
    no aaa new-model
    memory-size iomem 10
    crypto pki token default removal timeout 0
    no ip source-route
    ip dhcp excluded-address 10.1.1.1
    ip dhcp pool GUEST
     network 10.1.1.0 255.255.255.0
     dns-server 10.1.1.1 203.50.2.71 139.130.4.4
     default-router 10.1.1.1
    ip cef
    no ip domain lookup
    ip domain name network.local
    ip name-server 192.168.1.123
    ip name-server 203.23.53.12
    ip name-server 197.12.32.86
    ip name-server 8.8.8.8
    no ipv6 cef
    license udi pid CISCO887VA-K9 sn FGL171220XY
    username admin privilege 15 secret 5 $1$aNsm$N1BCQYkoi8gnURyvloYEX/
    controller VDSL 0
    interface Ethernet0
     no ip address
     shutdown
    interface ATM0
     no ip address
     no atm ilmi-keepalive
     bridge-group 10
     pvc 8/35
    interface FastEthernet0
     description NAC - Internal network
     switchport access vlan 100
     no ip address
    interface FastEthernet1
     description NAC - Guest network
     switchport access vlan 200
     no ip address
    interface FastEthernet2
     no ip address
     shutdown
    interface FastEthernet3
     description **** WAN Port ****
     switchport access vlan 500
     no ip address
    interface Vlan1
     no ip address
     bridge-group 10
     hold-queue 100 out
    interface Vlan100
     description NAC - Internal Vlan
     ip address 192.168.1.1 255.255.255.0
     ip access-group IN-100 in
     ip access-group OUT-100 out
     ip nat inside
     ip virtual-reassembly in
    interface Vlan200
     description NAC - Guest Vlan
     ip address 10.1.1.1 255.255.255.0
     ip access-group IN-200 in
     ip access-group OUT-200 out
     ip nat inside
     ip virtual-reassembly in
    interface Vlan500
     description **** WAN Vlan ****
     ip address dhcp
     ip nat outside
     no ip virtual-reassembly in
    no ip forward-protocol nd
    ip http server
    ip http access-class 23
    ip http secure-server
    ip dns server
    ip nat inside source list NAT-100 interface Vlan500 overload
    ip nat inside source list NAT-200 interface Vlan500 overload
    ip nat inside source static tcp 192.168.1.123 25 interface Vlan500 25
    ip nat inside source static tcp 192.168.1.123 443 interface Vlan500 443
    ip nat inside source static tcp 192.168.1.123 3389 interface Vlan500 3399
    ip nat inside source static tcp 192.168.1.123 80 interface Vlan500 80
    ip nat inside source static tcp 192.168.1.123 4125 interface Vlan500 4125
    ip nat inside source static tcp 192.168.1.124 3389 interface Vlan500 3390
    ip nat inside source static tcp 192.168.1.123 987 interface Vlan500 987
    ip nat inside source static tcp 192.168.1.123 1723 interface Vlan500 1723
    ip route 0.0.0.0 0.0.0.0 55.234.52.43
    ip access-list extended IN-100
     permit udp any any range bootps bootpc
     deny   ip 10.1.1.0 0.0.0.255 any
     permit ip 192.168.1.0 0.0.0.255 any
    ip access-list extended IN-200
     permit udp any any range bootps bootpc
     permit ip 10.1.1.0 0.0.0.255 any
    ip access-list extended NAT-100
     deny   ip 192.168.0.0 0.0.255.255 192.168.0.0 0.0.255.255
     permit ip 192.168.1.0 0.0.0.255 any
    ip access-list extended NAT-200
     deny   ip 10.1.0.0 0.0.255.255 10.1.0.0 0.0.255.255
     permit ip 10.1.1.0 0.0.0.255 any
    ip access-list extended OUT-100
     permit udp any range bootps bootpc any
     deny   ip 10.1.1.0 0.0.0.255 any
     permit ip any 192.168.1.0 0.0.0.255
    ip access-list extended OUT-200
     permit udp any range bootps bootpc any
     deny   ip 10.1.1.0 0.0.0.255 192.168.1.0 0.0.0.255
     permit ip any 10.1.1.0 0.0.0.255
    access-list 23 permit 59.23.164.52
    access-list 23 permit 192.168.1.0 0.0.0.255
    access-list 23 permit 10.1.1.0 0.0.0.255
    access-list 23 permit 120.146.0.0 0.0.255.255
    access-list 23 permit 149.185.12.0 0.0.0.255
    access-list 23 permit 110.44.28.0 0.0.0.255
    access-list 23 permit 110.44.26.0 0.0.0.255
    access-list 23 permit 103.25.212.0 0.0.0.255
    access-list 23 permit any
    bridge 10 protocol ieee
    banner motd ^C
    *      Authorized personnel only!       *
    ^C
    line con 0
     login local
     no modem enable
    line aux 0
    line vty 0 4
     password password01
     login local
     transport input all
    end

  • Cisco SIP Phone 9971 won't register on CME 8.6

    Hello,
    I'm facing a very strange problem:
    a Cisco SIP Phone 9971 won't register on CME 8.6 running on a 2811
    I have read all the related-postings to this and other Forum, but I have not been able to solve it.
    One of the "potential solutions" was to make sure that the Phone had a Line configured.
    But I think that the commands voice register dn  and  voice register pool are properly configured (see config below)
    So frankly, I have no idea what I could be missing.
    I'm pasting the Router's config.
    I hope somebody is able to point me in the right direction.
    Here is the config.  Thank you!
    C2811#sh run
    Building configuration...
    version 15.1
    service timestamps debug datetime msec
    service timestamps log datetime msec
    no service password-encryption
    hostname C2811
    no aaa new-model
    dot11 syslog
    ip source-route
    ip cef
    ip dhcp excluded-address 172.25.140.1 172.25.140.10
    ip dhcp excluded-address 172.35.140.1 172.35.140.10
    ip dhcp pool Data
    network 172.25.140.0 255.255.255.0
    default-router 172.25.140.1
    option 150 ip 172.25.140.1
    dns-server 172.25.140.1
    ip dhcp pool Voice
    network 172.35.140.0 255.255.255.0
    default-router 172.35.140.1
    option 150 ip 172.35.140.1
    dns-server 172.35.140.1
    no ip domain lookup
    no ipv6 cef
    multilink bundle-name authenticated
    voice service voip
    allow-connections sip to sip
    sip
      registrar server expires max 3600 min 120
    voice register global
    mode cme
    source-address 172.25.140.1 port 5060
    max-dn 40
    max-pool 42
    load 9971 sip9971.9-4-1-9.loads
    authenticate register
    authenticate realm cisco
    tftp-path flash:
    create profile sync 0004820400584603
    voice register dn  1
    number 1010
    allow watch
    name Phone10
    label Phone10
    mwi
    voice register pool  1
    id mac 189C.5DB6.BD09
    type 9971
    number 1 dn 1
    presence call-list
    dtmf-relay rtp-nte
    username adm password adm
    call-forward b2bua busy 68600
    codec g711ulaw
    no vad
    camera
    video
    voice-card 0
    crypto pki token default removal timeout 0
    crypto pki trustpoint TP-self-signed-1879153754
    enrollment selfsigned
    subject-name cn=IOS-Self-Signed-Certificate-1879153754
    revocation-check none
    rsakeypair TP-self-signed-1879153754
    crypto pki certificate chain TP-self-signed-1879153754
    certificate self-signed 01
    (details ommited)
    license udi pid CISCO2811 sn FTX1146A44H
    username admin privilege 15 password 0 admin
    redundancy
    interface FastEthernet0/0
    no ip address
    duplex auto
    speed auto
    interface FastEthernet0/0.25
    description Data VLAN
    encapsulation dot1Q 25
    ip address 172.25.140.1 255.255.255.0
    interface FastEthernet0/0.35
    description Voice VLAN
    encapsulation dot1Q 35
    ip address 172.35.140.1 255.255.255.0
    interface FastEthernet0/1
    no ip address
    shutdown
    duplex auto
    speed auto
    ip forward-protocol nd
    ip http server
    ip http authentication local
    ip http secure-server
    ip http timeout-policy idle 600 life 86400 requests 10000
    tftp-server flash:P00308010200.bin
    tftp-server flash:P00308010200.sbn
    tftp-server flash:P00308010200.sb2
    tftp-server flash:P00308010200.loads
    tftp-server flash:SCCP42.9-3-1SR3-1S.loads
    tftp-server flash:apps42.9-3-1ES19.sbn
    tftp-server flash:cnu42.9-3-1ES19.sbn
    tftp-server flash:cvm42sccp.9-3-1ES19.sbn
    tftp-server flash:dsp42.9-3-1ES19.sbn
    tftp-server flash:jar42sccp.9-3-1ES19.sbn
    tftp-server flash:term42.default.loads
    tftp-server flash:term62.default.loads
    tftp-server flash:SCCP45.9-3-1SR3-1S.loads
    tftp-server flash:apps45.9-3-1ES19.sbn
    tftp-server flash:cnu45.9-3-1ES19.sbn
    tftp-server flash:cvm45sccp.9-3-1ES19.sbn
    tftp-server flash:dsp45.9-3-1ES19.sbn
    tftp-server flash:jar45sccp.9-3-1ES19.sbn
    tftp-server flash:term45.default.loads
    tftp-server flash:term65.default.loads
    tftp-server flash:/Ringtones/Ringlist.xml alias Ringlist.xml
    tftp-server flash:/Ringtones/DistinctiveRingList.xml alias DistinctiveRingList.x
    ml
    tftp-server flash:sip9971.9-4-1-9.loads
    tftp-server flash:kern9971.9-4-1-9.sebn
    tftp-server flash:rootfs9971.9-4-1-9.sebn
    tftp-server flash:dkern9971.100609R2-9-4-1-9.sebn
    tftp-server flash:sboot9971.031610R1-9-4-1-9.sebn
    tftp-server flash:skern9971.022809R2-9-4-1-9.sebn
    tftp-server flash:/g4-tones.xml alias United_States/g4-tones.xml
    tftp-server flash:/gd-sip.jar alias English_United_States/gd-sip.jar
    control-plane
    mgcp profile default
    telephony-service
    max-ephones 24
    max-dn 48
    ip source-address 172.25.140.1 port 2000
    cnf-file location flash:
    load 7960-7940 P00308010200
    load 7942 SCCP42.9-3-1SR3-1S.loads
    load 7945 SCCP45.9-3-1SR3-1S.loads
    load 7962 SCCP42.9-3-1SR3-1S.loads
    load 7965 SCCP45.9-3-1SR3-1S.loads
    max-conferences 8 gain -6
    dn-webedit
    transfer-system full-consult
    create cnf-files version-stamp 7960 Feb 11 2014 07:18:32
    ephone-dn  1
    number 1001
    description Phone 1
    name Phone 1
    hold-alert 30 originator
    ephone-dn  2
    number 1002
    description Phone 2
    name Phone 2
    hold-alert 30 originator
    ephone-dn  3
    number 1003
    description Phone 3
    name Phone 3
    hold-alert 30 originator
    ephone  1
    device-security-mode none
    mac-address 001C.58FB.6E0F
    button  1:1
    ephone  2
    device-security-mode none
    mac-address 0014.A981.7F8A
    button  1:2
    ephone  3
    device-security-mode none
    mac-address 0006.5356.A4B8
    button  1:3
    alias exec con conf t
    alias exec sib show ip int brief
    alias exec srb show run | b
    alias exec sri show run int
    line con 0
    exec-timeout 0 0
    logging synchronous
    line aux 0
    line vty 0 4
    privilege level 15
    login local
    transport input telnet ssh
    transport output telnet ssh
    line vty 5 15
    privilege level 15
    login local
    transport input telnet ssh
    transport output telnet ssh
    scheduler allocate 20000 1000
    ntp master 1
    end
    C2811#

    Thank you for your reply.
    I did some debugs and the results are very strange!
    This is what I got:
    Feb 24 18:01:12.219: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
    Sent:
    SIP/2.0 400 Bad Request
    Via: SIP/2.0/UDP 172.35.140.12:5060;branch=z9hG4bK08011844
    From: ;tag=189c5db6bd09000260cf3daf-289a76d1
    To: ;tag=52488-160A
    Date: Mon, 24 Feb 2014 18:01:12 GMT
    Call-ID: [email protected]
    CSeq: 1000 REFER
    Content-Length: 0
    Contact:
    Feb 24 18:01:12.291: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
    Received:
    REGISTER sip:172.25.140.1 SIP/2.0
    Via: SIP/2.0/UDP 172.35.140.12:5060;branch=z9hG4bK1e9ad079
    From: ;tag=189c5db6bd0900032df02e9c-25d79707
    To:
    Call-ID: [email protected]
    Max-Forwards: 70
    Date: Fri, 01 Jan 1982 00:02:41 GMT
    CSeq: 101 REGISTER
    User-Agent: Cisco-CP9971/9.4.1
    Contact: ;+sip.instance="
    000000-0000-0000-0000-189c5db6bd09>";+u.sip!devicename.ccm.cisco.com="SEP189C5DB
    6BD09";+u.sip!model.ccm.cisco.com="493";video
    Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-
    cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-
    cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-6.0.2,X-cisco-xsi-
    8.0.1
    Content-Length: 0
    Reason: SIP;cause=200;text="cisco-alarm:22 Name=SEP189C5DB6BD09 ActiveLoad=sip99
    71.9-4-1-9.loads InactiveLoad=sip9971.9-3-2SR1-1.loads Last=reset-reset"
    Expires: 3600
    Feb 24 18:01:12.395: voice_reg_get_reg_expires_timer: no voice register pool found
    Feb 24 18:01:12.395: VOICE_REG_POOL: Register request for (1010) from (172.35.140.12)
    Feb 24 18:01:12.395: VOICE_REG_POOL: Contact matches pool 1 number list 1
    Feb 24 18:01:12.395: VOICE_REG_POOL: No entry for (172.35.140.12) found in srst contact table
    Feb 24 18:01:12.395: VOICE_REG_POOL: key(1010) contact(172.35.140.12:5060) add to contact table
    Feb 24 18:01:12.395: VOICE_REG_POOL: No entry for (1010) found in contact table
    Feb 24 18:01:12.399: VOICE_REG_POOL: key(1010) contact(172.35.140.12) added to contact table
    Feb 24 18:01:12.399: VOICE_REG_POOL: key(172.35.140.12) contact(1010) add to srst contact table
    Feb 24 18:01:12.399: VOICE_REG_POOL: No entry for (172.35.140.12) found in srst contact table
    Feb 24 18:01:12.399: VOICE_REG_POOL: key(172.35.140.12) contact(1010) added to srst contact table
    Feb 24 18:01:12.399: VOICE_REG_POOL pool->tag(1), dn->tag(1), submask(1)
    But right after these errors, I get the following:
    Feb 24 18:01:12.399: VOICE_REG_POOL: Creating param container for dial-peer 4000
    1.VOICE_REG_POOL pool->tag(1), dn->tag(1), submask(1)
    VOICE_REG_POOL pool_tag(1), dn_tag(1)
    Feb 24 18:01:12.399: VOICE_REG_POOL: Created dial-peer entry of type 0
    Feb 24 18:01:12.399: VOICE_REG_POOL: Registration successful for 1010, registration id is 1
    Feb 24 18:01:12.411: VOICE_REG_POOL: Contact matches pool 1 number list 1
    Feb 24 18:01:12.411: VOICE_REG_POOL: GW SIS: X-cisco-cme-sis-1.0.0
    Feb 24 18:01:12.411: VOICE REGISTER POOL-1 has registered.
                                   Name:SEP189C5DB6BD09 IP:172.35.140.12  DeviceType:Phone
    Feb 24 18:01:12.411: VOICE_REG_POOL: Pool[1]: service-control (reset type: 2) message sent to sip:[email protected]
    Feb 24 18:01:12.411: voice_reg_privacy_update_to_phone: delay sending privacy update during bulk registration
    Feb 24 18:01:12.415: //1/7B0070C28003/SIP/Msg/ccsipDisplayMsg:
    ====================
    And when I do a sh voice register pool, I get the following:
    C2811#sh voice register pool  1
    Pool Tag 1
    Config:
      Mac address is 189C.5DB6.BD09
      Type is 9971
      Number list 1 : DN 1
      Proxy Ip address is 0.0.0.0
      Current Phone load version is Cisco-CP9971/9.4.1
      DTMF Relay is enabled, rtp-nte
      Call Waiting is enabled
      DnD is disabled
      Video is enabled
      Camera is enabled
      Busy trigger per button value is 0
      call-forward b2bua busy 68600
      keep-conference is enabled
      registration expires timer max is 3600 and min is 120
      username adm password adm
      kpml signal is enabled
      Lpcor Type is none
      blf call list is enabled
      Transport type is udp
      service-control mechanism is supported
      registration Call ID is [email protected]
      Registration method: per line
      Privacy feature is not configured.
      Privacy button is disabled
      active primary line is: 1010
      contact IP address: 172.35.140.12 port 5060
      Phone SIS Version:  6.0.2
      GW SIS Version:  1.0.0
    Dialpeers created:
    Dial-peers for Pool 1:
    dial-peer voice 40001 voip
    destination-pattern 1010
    session target ipv4:172.35.140.12:5060
    session protocol sipv2
    dtmf-relay rtp-nte
    digit collect kpml
    codec  g711ulaw bytes 160
    no vad
      call-fwd-busy        68600
      after-hours-exempt   FALSE
    Statistics:
      Active registrations  : 4
      Total SIP phones registered: 1
      Total Registration Statistics
        Registration requests  : 4
        Registration success   : 4
        Registration failed    : 0
        unRegister requests    : 0
        unRegister success     : 0
        unRegister failed      : 0
        Attempts to register
               after last unregister : 0
        Last register request time   : 18:11:43.551 UTC Mon Feb 24 2014
        Last unregister request time :
        Register success time        : 18:11:43.551 UTC Mon Feb 24 2014
        Unregister success time      :
    C2811#
    So apparently the Phone is actually registered!
    However, the Phone screens still shows this message: Phone Not Registered.
    So frankly I don't understand what's going on!
    I really hope somebody can help.  Thanks!

  • Cisco SIP Phone 9971 will not register on CME 8.6

    Hello,
    I'm trying to configure a  Cisco SIP Phone 9971,
    but it won't register on CME 8.6, which is running on a 2811
    The Phone shows this error message: Phone Not Registered.
    And when I check the the Status Messages in the Phone, I see the following:
    VPN Error: vpn is not configured
    Actually, it shows all these 4 messages in a constant Loop:
    12:01:59a SEP189C5DB6BD09.cnf.xml (TFTP)
    12:01:59a No Trust List instaled
    12:01:59a Updating Trust list
    12:02:00a VPN Error: VPN is not Configured
    It seems that this VPN Error is keeping the Phone from registering.
    This is repeated for ever and the Phone never registers; at least that's what it appears.
    However, when I do a sh voice register pool, I get the following:
    C2811#sh voice register pool  1
    Pool Tag 1
    Config:
      Mac address is 189C.5DB6.BD09
      Type is 9971
      Number list 1 : DN 1
      Proxy Ip address is 0.0.0.0
      Current Phone load version is Cisco-CP9971/9.4.1
      DTMF Relay is enabled, rtp-nte
      Call Waiting is enabled
      DnD is disabled
      Video is enabled
      Camera is enabled
      Busy trigger per button value is 0
      call-forward b2bua busy 68600
      keep-conference is enabled
      registration expires timer max is 3600 and min is 120
      username adm password adm
      kpml signal is enabled
      Lpcor Type is none
      blf call list is enabled
      Transport type is udp
      service-control mechanism is supported
      registration Call ID is [email protected]
      Registration method: per line
      Privacy feature is not configured.
      Privacy button is disabled
      active primary line is: 1010
      contact IP address: 172.35.140.12 port 5060
      Phone SIS Version:  6.0.2
      GW SIS Version:  1.0.0
    Dialpeers created:
    Dial-peers for Pool 1:
    dial-peer voice 40001 voip
    destination-pattern 1010
    session target ipv4:172.35.140.12:5060
    session protocol sipv2
    dtmf-relay rtp-nte
    digit collect kpml
    codec  g711ulaw bytes 160
    no vad
      call-fwd-busy        68600
      after-hours-exempt   FALSE
    Statistics:
      Active registrations  : 4
      Total SIP phones registered: 1
      Total Registration Statistics
        Registration requests  : 4
        Registration success   : 4
        Registration failed    : 0
        unRegister requests    : 0
        unRegister success     : 0
        unRegister failed      : 0
        Attempts to register
               after last unregister : 0
        Last register request time   : 18:11:43.551 UTC Mon Feb 24 2014
        Last unregister request time :
        Register success time        : 18:11:43.551 UTC Mon Feb 24 2014
        Unregister success time      :
    C2811#
    This sh voice register pool  seems to indicate that the Phone has actually registered.
    But I still get the  Phone Not Registered   message on the screen!
    I did some Debugs and they also seem to indicate that the Phone has indeed registered:
    Feb 24 18:01:12.399: VOICE_REG_POOL: Creating param container for dial-peer 4000
    1.VOICE_REG_POOL pool->tag(1), dn->tag(1), submask(1)
    VOICE_REG_POOL pool_tag(1), dn_tag(1)
    Feb 24 18:01:12.399: VOICE_REG_POOL: Created dial-peer entry of type 0
    Feb 24 18:01:12.399: VOICE_REG_POOL: Registration successful for 1010, registration id is 1
    Feb 24 18:01:12.411: VOICE_REG_POOL: Contact matches pool 1 number list 1
    Feb 24 18:01:12.411: VOICE_REG_POOL: GW SIS: X-cisco-cme-sis-1.0.0
    Feb 24 18:01:12.411: VOICE REGISTER POOL-1 has registered.
                                   Name:SEP189C5DB6BD09 IP:172.35.140.12  DeviceType:Phone
    So frankly, I have no idea why the Phone keeps showing the Phone Not Registered message.
    I'm pasting the Router's config.
    I hope somebody is able to point me in the right direction.
    Here is the config.  Thank you!
    C2811#sh run
    Building configuration...
    version 15.1
    service timestamps debug datetime msec
    service timestamps log datetime msec
    no service password-encryption
    hostname C2811
    no aaa new-model
    dot11 syslog
    ip source-route
    ip cef
    ip dhcp excluded-address 172.25.140.1 172.25.140.10
    ip dhcp excluded-address 172.35.140.1 172.35.140.10
    ip dhcp pool Data
    network 172.25.140.0 255.255.255.0
    default-router 172.25.140.1
    option 150 ip 172.25.140.1
    dns-server 172.25.140.1
    ip dhcp pool Voice
    network 172.35.140.0 255.255.255.0
    default-router 172.35.140.1
    option 150 ip 172.35.140.1
    dns-server 172.35.140.1
    no ip domain lookup
    no ipv6 cef
    multilink bundle-name authenticated
    voice service voip
    allow-connections sip to sip
    sip
      registrar server expires max 3600 min 120
    voice register global
    mode cme
    source-address 172.25.140.1 port 5060
    max-dn 40
    max-pool 42
    load 9971 sip9971.9-4-1-9.loads
    authenticate register
    authenticate realm cisco
    tftp-path flash:
    create profile sync 0004820400584603
    voice register dn  1
    number 1010
    allow watch
    name Phone10
    label Phone10
    mwi
    voice register pool  1
    id mac 189C.5DB6.BD09
    type 9971
    number 1 dn 1
    presence call-list
    dtmf-relay rtp-nte
    username adm password adm
    call-forward b2bua busy 68600
    codec g711ulaw
    no vad
    camera
    video
    voice-card 0
    crypto pki token default removal timeout 0
    crypto pki trustpoint TP-self-signed-1879153754
    enrollment selfsigned
    subject-name cn=IOS-Self-Signed-Certificate-1879153754
    revocation-check none
    rsakeypair TP-self-signed-1879153754
    crypto pki certificate chain TP-self-signed-1879153754
    certificate self-signed 01
    (details ommited)
    license udi pid CISCO2811 sn FTX1146A44H
    username admin privilege 15 password 0 admin
    redundancy
    interface FastEthernet0/0
    no ip address
    duplex auto
    speed auto
    interface FastEthernet0/0.25
    description Data VLAN
    encapsulation dot1Q 25
    ip address 172.25.140.1 255.255.255.0
    interface FastEthernet0/0.35
    description Voice VLAN
    encapsulation dot1Q 35
    ip address 172.35.140.1 255.255.255.0
    interface FastEthernet0/1
    no ip address
    shutdown
    duplex auto
    speed auto
    ip forward-protocol nd
    ip http server
    ip http authentication local
    ip http secure-server
    ip http timeout-policy idle 600 life 86400 requests 10000
    tftp-server flash:P00308010200.bin
    tftp-server flash:P00308010200.sbn
    tftp-server flash:P00308010200.sb2
    tftp-server flash:P00308010200.loads
    tftp-server flash:SCCP42.9-3-1SR3-1S.loads
    tftp-server flash:apps42.9-3-1ES19.sbn
    tftp-server flash:cnu42.9-3-1ES19.sbn
    tftp-server flash:cvm42sccp.9-3-1ES19.sbn
    tftp-server flash:dsp42.9-3-1ES19.sbn
    tftp-server flash:jar42sccp.9-3-1ES19.sbn
    tftp-server flash:term42.default.loads
    tftp-server flash:term62.default.loads
    tftp-server flash:SCCP45.9-3-1SR3-1S.loads
    tftp-server flash:apps45.9-3-1ES19.sbn
    tftp-server flash:cnu45.9-3-1ES19.sbn
    tftp-server flash:cvm45sccp.9-3-1ES19.sbn
    tftp-server flash:dsp45.9-3-1ES19.sbn
    tftp-server flash:jar45sccp.9-3-1ES19.sbn
    tftp-server flash:term45.default.loads
    tftp-server flash:term65.default.loads
    tftp-server flash:/Ringtones/Ringlist.xml alias Ringlist.xml
    tftp-server flash:/Ringtones/DistinctiveRingList.xml alias DistinctiveRingList.x
    ml
    tftp-server flash:sip9971.9-4-1-9.loads
    tftp-server flash:kern9971.9-4-1-9.sebn
    tftp-server flash:rootfs9971.9-4-1-9.sebn
    tftp-server flash:dkern9971.100609R2-9-4-1-9.sebn
    tftp-server flash:sboot9971.031610R1-9-4-1-9.sebn
    tftp-server flash:skern9971.022809R2-9-4-1-9.sebn
    tftp-server flash:/g4-tones.xml alias United_States/g4-tones.xml
    tftp-server flash:/gd-sip.jar alias English_United_States/gd-sip.jar
    control-plane
    mgcp profile default
    telephony-service
    max-ephones 24
    max-dn 48
    ip source-address 172.25.140.1 port 2000
    cnf-file location flash:
    load 7960-7940 P00308010200
    load 7942 SCCP42.9-3-1SR3-1S.loads
    load 7945 SCCP45.9-3-1SR3-1S.loads
    load 7962 SCCP42.9-3-1SR3-1S.loads
    load 7965 SCCP45.9-3-1SR3-1S.loads
    max-conferences 8 gain -6
    dn-webedit
    transfer-system full-consult
    create cnf-files version-stamp 7960 Feb 11 2014 07:18:32
    ephone-dn  1
    number 1001
    description Phone 1
    name Phone 1
    hold-alert 30 originator
    ephone-dn  2
    number 1002
    description Phone 2
    name Phone 2
    hold-alert 30 originator
    ephone-dn  3
    number 1003
    description Phone 3
    name Phone 3
    hold-alert 30 originator
    ephone  1
    device-security-mode none
    mac-address 001C.58FB.6E0F
    button  1:1
    ephone  2
    device-security-mode none
    mac-address 0014.A981.7F8A
    button  1:2
    ephone  3
    device-security-mode none
    mac-address 0006.5356.A4B8
    button  1:3
    alias exec con conf t
    alias exec sib show ip int brief
    alias exec srb show run | b
    alias exec sri show run int
    line con 0
    exec-timeout 0 0
    logging synchronous
    line aux 0
    line vty 0 4
    privilege level 15
    login local
    transport input telnet ssh
    transport output telnet ssh
    line vty 5 15
    privilege level 15
    login local
    transport input telnet ssh
    transport output telnet ssh
    scheduler allocate 20000 1000
    ntp master 1
    end
    C2811#

    VPN is not Configured prints on all phones now with the built-in VPN client if VPN isn't configured.  That's normal and is just cosmetic.  That should not be causing your registration issues.

  • Cisco IP Phone 7962 not registering with CME 9

    Dear Experts,
    I have CME router 2811 with 15 - 6921 phones and added 1 new Cisco 7962 phone. All the 6921 phones are registered and working fine.
    7962 phone does not register and the screen goes blank after the phone boot. Software version the phone is running is 9.3.1 SR2-1S
    Verified the CNF File is created
    tftp-server system:/its/vrf1/XMLDefault7962.cnf.xml alias SEP501CBFFC8735.cnf.xml
    Here is the configuration on the router.
    ip dhcp pool VOICE
       network 192.168.10.0 255.255.255.0
       default-router 192.168.10.1
       option 150 ip 192.168.10.1
    ephone-dn  11  octo-line
     number 2211
     label ABC 2221
     name ABC
    ephone  11
     device-security-mode none
     mac-address 501C.BFFC.8735
     type 7962
     button  1:11
    The results of the debug tftp events are as below -
    Oct 26 17:52:06.491: TFTP: Looking for CTLSEP501CBFFC8735.tlv
    Oct 26 17:52:06.595: TFTP: Looking for ITLSEP501CBFFC8735.tlv
    Oct 26 17:52:06.699: TFTP: Looking for ITLFile.tlv
    Oct 26 17:52:06.931: TFTP: Looking for SEP501CBFFC8735.cnf.xml
    Oct 26 17:52:07.487: TFTP: Opened system:/its/vrf1/XMLDefault7962.cnf.xml, fd 10, size 1278 for process 366
    Oct 26 17:52:07.495: TFTP: Finished system:/its/vrf1/XMLDefault7962.cnf.xml, time 00:00:00 for process 366
    Oct 26 17:52:09.799: TFTP: Looking for English_United_States/mk-sccp.jar
    Oct 26 17:52:10.119: TFTP: Looking for United_States/g3-tones.xml
    Oct 26 17:52:11.067: New Skinny socket accepted [2] from 0, sub 1 (15 active)
    Oct 26 17:52:11.067: sin_family 2, sin_port 49152, in_addr 192.168.110.30
    Oct 26 17:52:11.067: skinny_add_socket 2 192.168.110.30 49152
    Oct 26 17:52:11.799: Cannot find device entry on socket fd 7 for message 346
    Oct 26 17:52:11.799: Got wrong skinny message size 1836597052 on socket fd 7
    Oct 26 17:52:11.799: Got wrong skinny message size 824327534 on socket fd 7
    Oct 26 17:52:11.799: Got wrong skinny message size 1735289188 on socket fd 7
    Oct 26 17:52:11.799: Got wrong skinny message size 1007304255 on socket fd 7
    Oct 26 17:52:11.799: Got wrong skinny message size 1918987361 on socket fd 7
    Oct 26 17:52:11.799: Got wrong skinny message size 1632510061 on socket fd 7
    Oct 26 17:52:11.799: Got wrong skinny message size 1333032271 on socket fd 7 ... .so on
    Oct 26 17:52:11.815: Got wrong skinny message size 2622 on socket fd 7
    Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
    Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
    Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
    Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
    Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
    Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
    Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
    Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
    Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
    Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
    Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
    Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
    Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
    Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7
    Oct 26 17:52:11.815: Got wrong skinny message size 0 on socket fd 7.. so on
    Oct 26 17:52:11.883: Cannot find device entry on socket fd 7 for message 0
    Oct 26 17:52:11.883: Got wrong skinny message size -2056126442 on socket fd 7
    Oct 26 17:52:11.883: Got wrong skinny message size -54584240 on socket fd 7
    Oct 26 17:52:11.883: Got wrong skinny message size 3 on socket fd 7
    Oct 26 17:52:11.883: Got wrong skinny message size 0 on socket fd 7
    Oct 26 17:52:11.883: Got wrong skinny message size 0 on socket fd 7
    Oct 26 17:52:11.883: Got wrong skinny message size 825045805 on socket fd 7
    Oct 26 17:52:11.883: Got wrong skinny message size 0 on socket fd 7
    Oct 26 17:52:21.915: Cannot find device entry on socket fd 7 for message 0
    Oct 26 17:52:41.995: Cannot find device entry on socket fd 7 for message 0
    Oct 26 17:53:02.064: Cannot find device entry on socket fd 7 for message 0
    ADVILLA-2811#
    Oct 26 17:54:24.556: socket 3 fatal error 260! can't read msg header with size -1, fd 3
    Oct 26 17:54:24.556:  it's a stale socket! delete it!!
    Please advise the issue.. thanks..

    This could be a compatibility issue. Looking at the feature matrix, 15.1 is CME8.8 and only has support for SCCP42.9-2-1S.loads. Even the latest CME (10.5) only has listed support for 9.2.1 on 7962.
    I would try downgrading the phone firmware to 9.2.1 and see if you continue to have the issue.
    Also, make sure you are advertising all the following files on TFTP:
    SCCP42.9-2-1S.loads
    apps42.9-2-1TH1-13.sbn
    cnu42.9-2-1TH1-13.sbn
    cvm42sccp.9-2-1TH1-13.sbn
    dsp42.9-2-1TH1-13.sbn
    jar42sccp.9-2-1TH1-13.sbn
    term42.default.loads
    term62.default.loads

  • No Ping-Answer in Site-To-Site-Connection between Cisco 876 and CheckPoint-Firewall

    Hello!
    We try to establish a Site-To-Site-IPSec-connection between a Cisco 876 (local site) and a CheckPoint-firewall (remote site). The Cisco 876 is not directly connected to the internet, but is behind a DSL-Router with port-forwarding, forwarding ports 500 and 4500. The running config of the Cisco 876 is appended to this discussion thread. Unfortunately I get no output when debugging the connection with commands "debug crypto isakmp" and "debug crypto ipsec".
    From the Checkpoint-firewall point of view the connection seems to establish, but there is no ping answer.
    The server on the local site that should be reached from the network behind the Checkpoint-firewall has a routing entry "route -P add [inside ip-net remote] 255.255.255.0 [inside ip local]" (see also appended running config for naming of ip-addresses).
    Establishing a Cisco VPN-Client connection to the same Cisco 876 router works fine.
    Any help would be very much appreciated!
    Jakob J. Blaette

    Hi Jakob,
    Adding my two cents here.
    You always need to confirm that the following ports and protocol are opened:
    1- UDP port 500 --> ISAKMP
    2- UDP port 4500 --> NAT-T
    3- Protocol 50 ---> ESP
    A LAN-to-LAN tunnel will never establish a session over TCP, but it could use NAT-T (if behind NAT). Remember that a one-to-one translation is not a port-forwarding, a LAN-to-LAN tunnel does not work well unless you have a one-to-one translation for the NATted device, which I think, in your case is the Router.
    HTH.
    Portu.
    Please rate any helpful posts and mark this post as answered.

  • Any tool to migrate from a Nokia/CheckPoint firewall to CISCO ASA

    Would like to know if there is any tool that could help to migrate CheckPoint firewall objects and rules database to CISCO ASA equivalent ;
    Could the last CISCO Security Manager product help in this process ?
    thanks in advance

    Joel, you may need to use a firewall analyser or fw auditing tools to retreave fw rules from Nokia/Fw-1 in a legibel format like using LFA, but you still need to manually entered the configuration into ASA.
    Check this link and look for (LFA) Lumeta firewall analyser, they work along with checkpoint..
    http://www.lumeta.com/
    Also reference this thread, it may help.
    http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Security&topic=General&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.1dd7e5c4
    HTH
    Jorge

  • Cisco Call manager 7.2 through ASA firewall

    Hi,
    We have a part of our building that we have sold to another company. We still have to provide them with some resources until they can install their own network. We have a 6500 switch there and we are going to implement a ASA in between and lock down most communication. One of the resources required are  Cisco IP phones. 
    Does anyone know which ports etc are required to be opened to allow communication between these phones and  Call manager and other IP phones on the site?
    Any help would be appreciated             

    Hi Andrew
    The attached document may assist:
    http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/port/7_0/CCM_7.0PortList.pdf
    A lot depends on topology etc, and the handset registration protocol you are using (SIP vs SCCP).
    Hope this helps.
    Barry Hesk
    Intrinsic Network Solutions

  • Integration with Cisco IP Phones

    Possible to integrate Lync to Cisco IP Phones?

    Depends on what you mean by integrate.  You cannot directly register Cisco phones with Lync, but you have the following options:
    Create a SIP trunk (or trunk through a gateway) and connect CUCM to Lync and then you would be able to call back and forth
    If you want to repurpose Cisco phones to use with Lync then you can use a third party product from AudioCodes (SPS -
    http://www.audiocodes.com/sps ) or NET (SmartSIP -
    http://www.net.com/Pages/Product.aspx?pgid=229 )
    Tim Harrington | MVP: Lync | MCITP: EMA 2007/2010, Lync 2010, MCTS: OCS | Blog:
    http://HowDoUC.blogspot.com | Twitter:
    @twharrington

  • 8851 Phones rebooting randomly

    Hi there,
    For Customer ABC we deployed 8851 Phones for their Contact center ( around 80). They are using Finesse/UCCE. CUCM ver is 9.1.2. 
    Issue: Randomly any 8851 phone will reboot. It will go through the whole power cycle and Agent will have to login again to Extension Mobility and Finesse.
    Steps taken (Issue still not resolved as of now):
    1) Customer had 3560 series switches. At that time there were almost 15 to 20 phone resets were happening in a day.
    2) Changed Switches to 3750G. Reset reduced to almost around 2 a day. (Seems like a cabling issue at this point)
    3) Cabling tests were done by third party company using Fluke. Results came green and OK.
    4) Patch cables from Phone to Jack was replaced with a Cat6 but no difference.
    5) Speed and Duplex on phone and Switch was hard-coded to 1000 Full but again no difference.
    6) Firmware upgraded on all phones as suggested by TAC but since then it's almost 6 phones a day which are rebooting. Possibly rollback for that either today or tomorrow.
    Next Steps scheduled to be taken:
    1) Put a Sniffer/Pcap to capture all the IP traffic and go on from there.
    2) Hard-code the Speed and Duplex to 100 and FULL.
    3) Possibly put few 7900 series phone to see if it's SIP causing the issue.
    The issue is still not resolved so if anyone is experiencing similar situation or had faced in past, Please share your thoughts. I did read a few forums where people faced similar issue and for some it got resolved by replacing switches or by changing port security timer setting on Switch. We haven't tried port security timer yet but will update if we ended up doing it.
    I will update this if issue gets resolved or about the steps taken, meanwhile please share any information you think can help out here.
    Thanks

    Just providing an update here.
    After lots of troubleshooting and based on findings from Developers it is discovered that Firmware of USB port 8851 was causing the issue. Since last week or so Agents are using RJ11 headsets or analog headsets and there has been no issue whatsoever. So it clearly was a USB related issue.
    Cisco has sent details to their Partner who develops that firmware to USB and once it's fixed we will try again with the USB headsets. 
    I will keep it updated if there's anything new. 

Maybe you are looking for

  • Cannot install WIndows 7 64 Bit

    I have a Windows 7 disk that has both 32 bit and 64 bit.  Everytime I try and clean install it automatically installs 32bit.  It never gives me an option. I've checked my compatibility and it tells me its 64 bit ready. I've went into bios and cannot

  • Error while running UTL_MAIL package

    SQL> conn system/sys@ORCL; Connected. SQL> @F:\oracle\product\10.2.0\client_5\RDBMS\ADMIN\utlmail.sql Package created. Synonym created. SQL> @F:\oracle\product\10.2.0\client_5\RDBMS\ADMIN\prvtmail.plb Warning: Package Body created with compilation er

  • How to estimate the time needed for unicode conversion

    Experts: I am going to perform an upgrade from 46C (non-unicode) to ECC6/EHP4. In the action plan , it's hard to estimate the time needed for unicode conversion. We do not have a sandbox to benchmark that time. Could you please help share your experi

  • Code source works fine from console application but not from SharePoint interface

    Hi; Please can you help me to understand why my code below works fine from console application (VS 2010) and not working from interface of my SharePoint collection site : From console application : the subsite is created and I can to open without any

  • Sales order via EDI referencing the Quote

    Dear Experts, I have a situation where I think I tried various things without the success.  The detail scenarios are as below: 1) I send the customer a quote. This quote contains multiple lines. 2) customer sends me inbound PO(sales orders for me) re