Cisco 9951 and cucme registration problem

Question

Hi Everybody
I am trying to register a cisco 9951 phone to a cucme. The phone was previosly connected and registered to a cucm 9.1, now it must be registered in the cucme. The problem is that the status messages of the phone show that the phone has 9.3(2) firmware version and the cucme has 9.2(1) sip9951.9-2-2SR1-9.loads. It means that the phone has a higher version than the version in the router flash (cucme).
I tryed tod download a newer cucme file-set but the last version available in cisco.com is the 10.0 and it has the sip9951.9-2-2SR1-9.loads file which is still older than the version in the phone. So the phone doesnt register.
I follow step by step the instructions to configure and register ip sip phones to cucme. but I am stock.
here is the configuration:voice register global
 mode cme
 source-address X.X.6.54 port 5060
 max-dn 10
 max-pool 5
 load 9951 sip9951.9-2-2SR1-9
 timezone 42
 tftp-path flash:
 create profile sync 0001184550824421
 camera
 video
voice register dn  1
 number 4002
 name SIPPhone 2
voice register pool  1
 id mac 501C.BFFC.DD85
 type 9951
 number 1 dn 1
 username nico password 12345
 description [phone]
 camera
 video
tftp-server flash:Phones/9951/dkern9951.100609R2-9-2-2SR1-9.sebn alias dkern9951.100609R2-9-2-2SR1-9.sebn
tftp-server flash:Phones/9951/kern9951.9-2-2SR1-9.sebn alias kern9951.9-2-2SR1-9.sebn
tftp-server flash:Phones/9951/rootfs9951.9-2-2SR1-9.sebn alias rootfs9951.9-2-2SR1-9.sebn
tftp-server flash:Phones/9951/sboot9951.031610R1-9-2-2SR1-9.sebn alias sboot9951.031610R1-9-2-2SR1-9.sebn
tftp-server flash:Phones/9951/sip9951.9-2-2SR1-9.loads alias sip9951.9-2-2SR1-9.loads
tftp-server flash:Phones/9951/skern9951.022809R2-9-2-2SR1-9.sebn alias skern9951.022809R2-9-2-2SR1-9.sebn
the status mesages on the phone say:
Upgrade rejected: HW compat failure. Must use 9.3(2) or later release on this phone
Error updating locale
It still shows:
File not found United_States/g4tones.xml
File not found SIP_English_United_States/ik-sip.jar
Those files tha the phone doesnt find are in the cucm 9.1. I tryed to put them in the flash and configured the tftp-server command and I also downloaded the 9.3(2) from the cucm and copied to the router flash, but it still has registrations problems.
I also tryed to reset the phone to the factory defaults but this sequence with # key and 123456789*0# doesnt aply to sip phones and the procedure of the following link still doesnt work:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/9971_9951_8961/10_0/english/adminguide/P567_BK_A27DADFD_00_adminguide-8961-9951-9971-10_0/P567_BK_A27DADFD_00_adminguide-8961-9951-9971-10_0_chapter_010100.html
Please help me with this issue.
Best regards

Answer 1

Hi Sayeed,
Can you please send accross SIP messages when phone is trying to register with CME ?
Thanks
Manish