Cisco agent desktop has encountered a problem and needs to close error

A Remote Hotline user is experiencing crashes with her desktop agent. After logging into the program it generated the error message "The Cisco Agent Desktop has encountered a problem and needs to close"
I have removed the agent from add remove programs, re installed it and attempted to run it logged in as an admin and using both mine and the user's agent credentials and the program still crashes.
Agent desktop ver 5.0 Build 6.4.2.12 Windows XP
Any ideas?
Regardes, Chet

Thanks for the reply, this is what I did to resolve it:
Fix:
Uninstalled Desktop agent from add remove programs
Re installed program
Do a complete restart or the prog will continue to crash
Test program by logging in with user’s credentials

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Oracle Discoverer Desktop has encountered a problem and needs to close

Hi Everyone,
Hope all is well,
For Oracle Desktop users:
a) do you ever get this msg when you exit Discov?
b) this pc uses: Windows XP Professional 2002 SP3 - does your pc have same?
I am trying to run Discov. through command line in a .bat file form Microsoft Access VB/A and:
1) the bat file works if i run it directly from Windows Explorer
2) the bat file DOES EVOKE Discoverer when executing from VBA, but it fails right before the parameter screen
comes up with a Windows error
3) bat file evokes the query WITHOUT parms, so that user can enter parms themselves
Rod West gave me an idea, yet trying to see if it's a more basic problem related to pc, Windows, etc.
tx for your ideas, sandra
Edited by: [email protected] on Jan 14, 2010 8:40 AM

Hi Patrick.
Thx for writing...
I must step out for lunch, and detach from this for a little while ....
a) i can try your idea, and if the idea works, it does not really help me, bec. most of my reports use parms
b) if i run .bat file directly from Windows explorer by clicking .bat file and then pressing enter , discov. opens fine
c) if i run .bat file from with Access VB/A using shell(full pathname of .bat), discov. fails right before parm screen comes up
this happens when i am signing in as myself, and executing a query from another sign on called SREG
as explained below:
this statement works BEAUTIFULLY: (divided into 4 lines for readablity)
C:\oracle\BIToolsHome_1\bin\dis51usr.exe
/connect XXX_SignOn/XXX_Password@odsp8
/opendb XXX_queryName
/sheet all
From within VBA, i replace the xxx fields with valid signon and password.
Let's focus on xxx_queryName:
When i save a query in Discoverer, query is save to an INTERNAL database repository
with the user's signin as a preceding qualifier.
so if i sign in as mytfein, the query's name is MYTFEIN.queryname
To create a library of reports, our admin created a general id called SREG and we sign in using
SREG to save a report so that it is public.
to recap:
If i save query to database using my signin, mytfein
the query's name really is: MYTFEIN.queryName
if i log as SREG and save query to database
the query's name really is: SREG.queryname
now, the shell(.bat) DOES work when the command line uses:
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C:\oracle\BIToolsHome_1\bin\dis51usr.exe
/connect mytfein/mytfein123@odsp
/opendb mytfein.Advisor_CAD_M3
/sheet all
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C:\oracle\BIToolsHome_1\bin\dis51usr.exe
/connect mytfein/mytfein123@odsp
/opendb SREG.Advisor_CAD_M3
/sheet all
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run eventvwr.msc, click appliacation on left side of screen, then click on item with red x
msg:
Event Type:     Error
Event Source:     Application Error
Event Category:     None
Event ID:     1000
Date:          1/14/2010
Time:          11:54:48 AM
User:          N/A
Computer:     STUAB010111DX06
Description:
Faulting application dis51usr.exe, version 10.1.2.48, faulting module dis51usr.exe, version 10.1.2.48, fault address 0x000c3eaf.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 64 69 73 ure dis
0018: 35 31 75 73 72 2e 65 78 51usr.ex
0020: 65 20 31 30 2e 31 2e 32 e 10.1.2
0028: 2e 34 38 20 69 6e 20 64 .48 in d
0030: 69 73 35 31 75 73 72 2e is51usr.
0038: 65 78 65 20 31 30 2e 31 exe 10.1
0040: 2e 32 2e 34 38 20 61 74 .2.48 at
0048: 20 6f 66 66 73 65 74 20 offset
0050: 30 30 30 63 33 65 61 66 000c3eaf
0058: 0d 0a ..
Rod offered an idea, but it does not work for me.
Wish we could contact the Discov. people directly....
tx, s
Edited by: [email protected] on Jan 14, 2010 11:26 AM

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Generic Host Process For Win32 Services Has Encountered a Problem and Needs to Close - J6480

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Hi,
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Blackberry Desktop Software has encountered a problem and needs to close

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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Remote Desktop Connection has encountered a problem and needs to close. We are sorry for the inconvenience.

Remote Desktop Connection has encountered a problem and needs to close. We are sorry for the inconvenience.

Hiya,
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I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
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Also, for XP users, please be sure you are on SP3...that is the current minimum level required with the latest Desktop Software.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BB Desktop Software has encountered a problem and needs to close

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Randy

I'm having the same problem after upgrade from 5.1 to 6.0. AMy Blackberry Bold 9700, just bought this morning. Appreciate any assistance. Thanks

Lotus Notes 8 + BB DM 5.0.1: BB Desktop Manager has encountered a problem and needs to close.

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laureng wrote:
I just purchased a Bold 9700 and am trying to sync my Lotus Notes 8 calendar to my BB. I am using Desktop Manager 5.0.1. I appear to have set up the syncronization properly because it starts but when it reaches record 1057, I receive a message that reads "BlackBerry Desktop Manager has encountered a problem and needs to close. We are sorry for the inconvenience." When I click on "details" I see the following information: Error Signature. AppName: Desktopmgr.exe   AppVer: 5.0.1.37   ModName: Insections.dll   ModVer: 7.1.1.129 Offset: 001a32ed. How can I successfully sync my calendar and BB?
Hi and Welcome to the Forums!
Here is an article that may be pertinent:
KB10340 "BlackBerry Desktop Manager has encountered a problem and needs to close. We are sorry for the inconvenience." during the synchronization process
Otherwise, I would think that record 1057 is a bad record and is causing this problem. You might try figuring out which item that is and deleting it, then trying again.
You also could try activating advanced logging and seeing it that provides more details to help you:
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Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Adobe Photoshop Lightroom has encountered a problem and needs to close. (ver 1.4.1)

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After a couple of weeks enjoying a vacation in the Caribbean, it was time to load all the new pics in the computer. I removed the card from my camera and using windows explorer, downloaded all pics in MyPictures folder. I created a new folder for this trip, and while I was there, I decided to reorganize several folders from previous trips. I renamed and moved folders around, deleted pictures, etc. (I believe that all the changes that I made created my problem.)
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If I go back to my original catalog, I still get the error.
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Tony

Tony,
Here's something you might try:
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Hal

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