Cisco agent desktop - issue

hello, we have an issue with two agents.
when they open chat, all the time "Initializing" state, every 30 seconds, so active state every 30 seconds begins from 0, and new calls arrive to this agent
what is could be?
thank you

Hi,
When using CAD Chat window, I cannot see any other agent, although some are logged.
I tried the following "telnet" commands :
From agent to Chat server:         telnet 59000 ===> This works fine !
From Chat server to agent:         telnet 59020  ====> Doesn't work
From Agent to Agent :               telnet 127.0.0.1 59020                      ====> Doesn't work
From Agent to Agent :               telnet 59020  ====> Doesn't work
This seems like the listening port is not configured properly, but I don't where to check/define it ?
Do you have any idea on this ?
Thanks in advance,
Regards,
Romuald Grosse.

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    2992: Dec 03 14:42:38.164 CST %JTAPI-MISC-7-UNK:(P7-sa-ccm1) EventThread: exiting

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