Cisco Any Connect: Works fine but can't download file

Hello! Here's my question:
I search for documents in a database over a remote vpn using Cisco Any Connect. Works fine. I receive  a result, a list of documents that meet my criteria. I can either export to my  PC or open. If I try to export, I get a prompt asking where I would like to  place the file. I select the place (my desktop) and the window hangs after about  10% on the progress bar. If I try to open the document, a window opens but  hangs.
Is there any way to resolve this, is the problem on my end of the remote  vpn? Is this an Any Connect issue?
FYI: I am using IE8. I am using a Microsoft Windows Essentials firewall. (I was  using Norton before this, same issue.) I have also tried “Display All Websites in  Compability View” option in IE but no difference. The tool I am using is Documentum.
Thanks,
Mike

One thing you should do is get rid of that Westell modem from verizon.  Its junk.  I replaced it with a DLink DSL modem and internet is faster.  Not that this suggestion solves your problem.

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