Cisco ATA 187 - will unregister from CUCM 10.5

Hello,
I've got some problems with my Cisco ATA 187. They keep unregistering from time to time. If you shutdown the Interface on the switch and no shut, it gets registered just straight away. According to cdp the device is pingable all the time, just the registration with the callmanager seems to be a problem.
Versions are:
App Load ID       APP187.9-2-3-1
Boot Load ID      1.8.0.6
SW_Version ID     187.9-2-3-1
External Engineer told me that this series contains some kind of bug, but if I'll assign/configure the 2nd Port on that one, it shouldn't hung up. I've also tried this but without success.
Any ideas? :)
Thanks and regards
Marc

Marc,
Yes the ATA 187 has always been a problem. I have had it doing the same thing with different versions of the Call Manager (starting 8.5). Anyways the only thing that made it bit stable for me has been to try and change the firmware. You can try to upgrade/downgrade the firmware on any one device that is having this issues and test if it makes any difference at all.
You can also search this forum it should come up with quite a number of threads on this.
-Terry

Similar Messages

CSCtx91035 - ATA 187 unregister from CUCM for branch offices

This bug concerns the ATA 187. Fixed release should be 9.2(3)SR1 BUT not available for ATA 187 (Cisco IP Phone 6900 series !???).
We have the same problem here with our client in Belgium. When is the fixed release available for the ATA 187 please ?
Thanks in advance.
Best regards
Mike

Hey Mike,
Great Question. This bug has actually already been fixed.
The fixed release 9.2(3)SR1 is only available through TAC. You would have to open a case via phone or visit cisco.com.
Other known Bugs that you could ask TAC about are:
CSCtz22064 - ATA-187 hear Ring Back Tone with Directed Call Park unexpectedly
CSCtq85079 - ATA187 will crash if port2 keeps tftp downloading
CSCua01061 - ATA187 reset when there're mutiple ARP Reply
CSCua51467 - ATA187 memory leak
CSCty43474 - ATA 187 Allows telnet access on port 32000
CSCtz67038 - Cisco ATA 187 Analog Telephone Adaptor Remote Access Vulnerability
CSCub39248 - ATA 187 is not obtaining IP address from VLAN configured on its Eth port
CSCuc82525 - ATA187 units requires a reload to regain connectivity to CUCM
CSCuc14110 - ATA187 Sends empty SIP packet causing SIP ALG problems
CSCud88926 - ATA 187 provides its uptime instead of local time to analog phones.
CSCud74510 - Non secure ATA 187 not registering to SRST, if secure SRST checked
CSCuh49249 - ATA-187 Crashes in SRST mode when called via ISDN BRI
CSCuj59548 - ATA 187 don't honor configured Renewal(T1)
I hope this helps!

Cisco ATA 187 with BT 6250 call transfer issue

Hello,
I am currently having issues configuring Cisco ATA 187 with BT 6250 DECT phones. I need to make the call transfer work. I have tested the ATA with another box standard analogue phones where when we press the Recall button we get a 2nd dial tone and then can transfer the call.
there is an R button on the BT 6250 but it doesnt give a secondary dial tone.
just wondering will there be some secret key combination for that!!
I don't see a lot of setting in the ATA for it.
any help will be very appreciated.
Thanks
A

The easiest way would be to create a route pattern in CUCM that does not include the 9, and then adds it in prior to sending it to the gateway. This way you won't have to create another dial-peer in the gateway. I would also recommend putting the new pattern(s) in a partition that is only searched by the ATA/credit card machine's CSS.
If they are able to dial both 7 and 10 digit numbers, you will need route patterns for each:
example: [2-9]xxxxxx & 1[2-9]xx[2-9]xxxxxx
then under 'Called Party Transformations' prepend a 9
HTH
Adam

Cisco phone proxy will support on cucm 8.6 or not

Hi as per document i can see that Cisco phone proxy . Without using vpn connect . Customer want to keep configured Cucm on there Jabber or cisco mobile on the iphone and need to get connected when ever they have an internet access .
And also by keeping a small end router at branches havin only one cisco phone needs to connect to the corprate office using proxy.
Is that possible and also is it possible on 8.6 cucm version . Here am just attaching a document info which says version supported
Supported Cisco UCM and IP Phones for the Phone Proxy
Cisco Unified Communications Manager
The following release of the Cisco Unified Communications Manager are supported with the phone proxy:
•Cisco Unified CallManager Version 4.x
•Cisco Unified CallManager Version 5.0
•Cisco Unified CallManager Version 5.1
•Cisco Unified Communications Manager 6.1
•Cisco Unified Communications Manager 7.0

I understand the VPN solution is a good one, but we have already 100 proxy phones deployed and from what I read I'd need to first set up a VPN phone on the cluster before deploying it in the field. This would be difficult to do with users all over the country. Or am I missing something?
I have a question about our ASA though if anyone can answer it. We have to move from an ASA 5510 to a 5520 due to the 100 UC proxy-phone license limitation (even though we have 70 phones it appears that a UC license is taken up for each TFTP server configured on the phone - primary and secondary). When I configured the 5520 I can register new phones no problem. None of the existing phones will register until the CTL file is manually deleted on each phone. Is there a way to seamlessly migrate to the 5520? Such as using the same certs, CTL file etc.. on the 5520? When I configured it it generated it's own self-signed key and CTL file. I did import the certificates from CUCM...

Cisco ATA 187 faxing issues

We have a site (a new site) that has about 50 or so ATA 187's being used for faxing. Were having faxing issues where some fax machines can't fax to external (to the PSTN) fax machines. They seem to be related to Ricoh fax machines that are Super G3. Any one come across similar troubles with the ATA's? Considering going to VG224's.
Thanks!

I have around 80 ATAs in production accross 11 sites and they gave me some headaches, a simple google search will produce dozens of similar issues.
Obviously there is a lot of things that come into play such as your PSTN transport (SIP/ISDN?) and also your media transmission method (t.38 vs pass-through). Here are some questions so we can better help you.
1.Start basic, make sure the affected ATAs have an external phone number mask properly assigned, sounds easy but this is the most common reason why my clients submit tickets.
2. Are you using CUCM for call control?
3.Collect appropriate debugs and post them, "debug ccsip messages" or "debug isdn q931) depending of your transport. Also provide us a copy of your gw config.
4. Symptoms: Issues with sending AND receiving? Error message/Busy signal?
- Frank

Cisco ATA 187 + SIP

Hi All, our Call Manager does not support the new ATA 187's as yet as we need an upgrade, there is an upgrade in the pipe line but its not for a while yet as we need to upgrade ARC and Unitiy too.
Is there a way to change the 187 SIP to SCCP?
Thanks all
Martyn

Hi Martyn,
I am afraid that it is not like the older version where we can change the protocol in them.
ATA 187 is designed to support only SIP and it is built in and cannot be changed.
You can refer to the below link for product details.
http://www.cisco.com/en/US/partner/prod/collateral/voicesw/ps6788/phones/ps514/ps11026/data_sheet_c78-608596.html
HTH!
Thanks,
Manoj

CISCO ATA 187

Need to set it up with the Line 2. How do you set up line 2 for Call Manager?

Web browser to the ATA. Go in to "Network configuration" on the left hand side. the details then provide the MAC address info. Add this to callmanager as you would normally....or do a copy Line1 and change the relevant fields.

Cisco Unity Connection 8.6 not getting CLID information from CUCM 8.6

Hello,
Currently Running:
Cisco Unified Communications Manager 8.6.2
Cisco Unity Connection 8.6.2
Problem:
when any outside caller leaves a voicemail, the caller number information is not being sent to unity.
example, I call with my cell phone, 817.555.1234 to my Cisco 7940 phone and it shows the CLID information that i am calling with. iDivert to voice mail, Leave a message. Playback message and just the default message information from Cisco Unity.
we currently upgraded from CUCM 6.1.3 and Unity 5. before i could press 9 and get the caller information.
I have viewed the "Playback Message Settings" and selected "After Playing Each Message, Play" and selected Sender's Information. and also selected "Include Extension and Sender's ANI"
upon playing the VoiceMail after the message i get the default message "From Cisco Unity Connection Messaging System"
I also have the message relaying to my E-mail and I get the same in the subject line.
"Message from Cisco Unity Connection Messaging System (Unknown extension)"
This tends to be a big deal with the Sales team as customers will call and say "Call me back"
But any Internal Calls show the correct information, proper greeting, extension information even on the relay to e-mail.
Any help will be appreciated.
Thanks
Tim

Found another post that referenced Cisco Bug ID CSCti37610.
CUC plays message is from Unity Connection Messaging system
Symptom:Before message playback, Unity Connection plays the message is from Unity Connection Messaging System instead sender's ANI
Conditions:Problem was observed on Unity Connection cluster and appropriate services are not rebooted after changing the SMTP domain name
Workaround:
Restart the Unity Connection servers
It should have been fixed in 8.5 but we did change the SMTP domain name on 8.6 and now see the problem. Will schedule a reboot and see if the issue goes away.

Encryption on Cisco 7940, 6921, 6941, 8961 & ATA 187

Hi,
We have CUCM ver 8.5 (Cluster of 2 servers, publisher & subscriber) registered with multiple 7940, 6941, 6921, 8961 phones along with few ATA 187 boxes. Everything is working fine but suddenly now business wants to enable security by encrypting data flow from few of these phones. These include 7940, 6921 and 8961 series phones, for testing purpose we had arranged the 2 security dongles needed for certificate generation. Followed each step whatever has been given in the below link.
https://supportforums.cisco.com/docs/DOC-18834
Observation :- Cisco 7940 Phones (SCCP)
CTL file is succesfully downloaded but when trying to push LSC from call manager through "CAPF information" using "Authentication String" getting "TLS error to x.x.x.x" after the phone power cycles (reset). Also once the authentication string is put on "LSC" under the "security settings" we get a "Connection Failed" error.
Due to which we are unable to register the phones using secure profile (LSC not getting downloaded).
Cisco 69xx Phones(SCCP)
No security related settings seen on the phone itself --- do we need a specific firmware load / Call manager version for security to work on these phones (Cisco 69xx phones).
Update - Upgraded cisco 69xx phones to load version 9.1.1, now able to see the securuty settings
But still facing the same issue faced for 7940 phones, also the logs int the .txt file are similar. (pasted below)
Also as per cisco document these phones support security, link below...
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/6921_6941_6961/8_0/english/admin/guide/6921net.html#wp1092086
Didnt try any further with 8961 & 6921 phones as got stuck with the above 2 phones.
Troubleshooting Done:
Checked & verified the serial number of the certificates on call manager (CAPF.pem & CallManager.pem with CTL contents), verified the hash value of CTL file with the CTL file downloaded on phone everythings is perfect and matching but still the LSC`s are not getting downloaded on the phone.
Also there is no cer files generated in the path below except for the .txt file (screenshot below).
"file list activelog /cm/trace/capf/sdi"
common error seen in the .txt file is as pasted below..
16:20:21.474 |   debug ERROR:10.1.200.45: SSL3 alert write fatal handshake failure
16:20:21.474 |   debug ERROR:10.1.200.45: capfSSLHandShake Handshake failure
16:20:21.474 |   debug ERROR:Failed SSL handshake, calling capfReleaseSession() on deviceId: (null)
16:20:45.549 |   debug FD_ISSET i=0, SockServ=15
16:20:45.549 |   debug Accepted TCP connection from socket 0x00000015
CUCM ver - 8.5.1.10000-26
7940 Load information - P00308010200
6941 Load INformation - 8.5.1.66.22
Any help will be highly appreciated.....

Hello, did you solve this issue?
We are facing a similar situation, kindly add any solution
Appreciate your reply
Regards,
Mathew

Remove a report from CUCM Cisco Unified Reporting

Hello,
I did a Unified CM Cluster Overview report in CUCM 8.6 (a cluster with 2 nodes, replication is good) but it took a long time. So I stopped the process.
But when I enter the Unified CM Cluster Overview in Unified Reporting, it shows that generated report. And when I click it, it shows
"ERROR : Fatal error encountered while validating report XML with schema".
My question is : How can I delete a report from Cisco Unified Reporting ?
I searched in Cisco Unified Reporting Administration Guide and I didn't found a way to do it.
EDIT : Well the report was being generated, and the report can finally be displayed. But the question remains open. How can I delete this report ?
Thank you for your answers.

Hi Mohamed,
Generate a new report, it will overwrite the old one. There is no option to delete it from cucm admin page. If you are concerned about the time it took to generate the report the first time then restart the Database Layer Monitor and Tomcat services before running a fresh report. Tomcat needs to be restarted from CLI of the Pub ( utils service restart Cisco Tomcat ), it is case sensitive.
HTH
Manish

Upgrade from Cisco Unified CM 4.2 to CUCM 6.0

We are planning an upgrade from CUCM 4.2 to CUCM 6.0 in March, 2009. Is it significantly different? Should I try to get some training classes before upgrade? Or are functions esentially the same?

Hi Mary,
Happy 2009 my friend!
First off, if you can get some training it's always a valuable thing. That being said, functionally, the knowledge that you have gained while working with CUCM 4.x versions will carry across nicely. So you won't be working "in the dark" here. The look and feel is quite different but is not a "show stopper".
If you get some time to play in the "lab" you should be good to go.
Here is one Cisco Press book that is good for CUCM 6.x studies;
Implementing Cisco Unified Communications Manager, Part 1 (CIPT1)
Implementing Cisco Unified Communications Manager, Part 1 (CIPT1), is a CiscoÂ®-authorized, self-paced learning tool for CCVPÂ® foundation learning. This book provides the knowledge necessary to install, configure, and deploy a Cisco Unified Communications solution based on Cisco Unified Communications Manager, the call routing and signaling component of the Cisco Unified Communications solution. By reading this book, you will gain an understanding of deploying a Cisco Unified Communications Manager to support single site, centralized, distributed, and hybrid call processing models.
This book focuses on Cisco Unified Communications Manager Release 6.x. You will learn how to install and configure Cisco Unified Communications Manager, power over Ethernet switches, and gateways using MGCP. You will also learn how to build a scalable dial plan for on-net and off-net calls. The dial plan chapters of the book cover call routing, call coverage, digit manipulation, class of service, and call coverage components. This book will teach you how to implement media resources, LDAP directory integration, and various endpoints including Skinny Client Control Protocol (SCCP) and Session Initiation Protocol (SIP). Cisco Unified Video Advantag endpoint configuration is covered, in addition to, Cisco UnityÂ® voice mail integration and basic voice mail box creation. Various user features are discussed including Presence.
Whether you are preparing for CCVP certification or simply want to gain a better understanding of Cisco Unified Communications Manager fundamentals, you will benefit from the foundation information presented in this book.
https://ciscobookstore.informit.com/bookstore/product.asp?isbn=1587054833
Hope this helps!
Rob

Calls from cucm to CME not working-unknown number

hi all
we have cucm 9.1 and gateway 2911 on the side A and on the side B we have uc540 , we have configured tunnels between 2911 and uc540, calls from cucm SideA to uc540 Side B is ok and working fine. now we have one 9951 phone which gets ip from uc540 (side B) and tftp is our cucm IP.9951 phone is registered in cucm and calls from cucm to that 9951 phones are working fine. now problem is call is one sided between uc 540 local extension and ip phone 9951.
9951 which is registered on cucm can call uc 540 user but spa 504 phone which is registered on uc540 cant call to cisco 9951 phone gets error "unknown number"
i am attaching debug voice ccapi inout with this
kidnly help me to solve the issue ASAP

here is show voice register all.i am surprised to see dial peer 20002 but there is no dial peer like that i dont know where its getting this dial peer 20002.extension 2002 is registered with my call manager.
Router#sh voice register all
VOICE REGISTER GLOBAL
=====================
CONFIG [Version=8.6]
========================
Version 8.6
Mode is srst
Max-pool is 0
Max-dn is 0
Outbound-proxy is enabled and will use global configured value
Security Policy: DEVICE-DEFAULT
Forced Authorization Code Refer is enabled
timeout interdigit 0
network-locale[0] US (This is the default network locale for this box)
network-locale[1] US
network-locale[2] US
network-locale[3] US
network-locale[4] US
user-locale[0] US (This is the default user locale for this box)
user-locale[1] US
user-locale[2] US
user-locale[3] US
user-locale[4] US Active registrations : 0
Total SIP phones registered: 0
Total Registration Statistics
Registration requests : 0
Registration success : 0
Registration failed : 0
unRegister requests : 0
unRegister success : 0
unRegister failed : 0
Attempts to register
after last unregister : 0
Last register request time :
Last unregister request time :
Register success time :
Unregister success time :
VOICE REGISTER DN
=================
VOICE REGISTER POOL
===================
Router#

Fax can receive but not send using ATA 187

Hi, i'm fairly new to the world of voice so please bare with me on this one
I'm upgrading a customer from analog telephony to VOIP and the customer wants his faxes working.
Telephone works fine, CUPC works fine, CUBAC works as it should etc but the fax-machines can only receive faxes, not send them.
The setup is:
CUCM 8.5.1.12900-7
CUBE Version 15.1(3)T1
ATA 187.9-2-1-0
I'm using T.38 and SIP
When i put 2 fax machines on the new solution and test them they work. They can send and receive faxes but then the traffic is local and not sendt out over the IP-trunk. When i send a fax to a fax machine (from external) it works but when the same fax machine tries to send a fax externally it failes.
It places the call but when it tries to send the fax it gives up.
I've atteached the "debug voice ccapi inout" and "debug ccsip all" from CUBE for details.
This is the last issue i have to get this customer flying on Cisco equiptment (i hope).
/Tony

Hi
Sorry for misleading you on that one. I know its on the trunk
And i believe i found the cause of my problem. The DN wasnt presented the way the the provider wanted it.
The misleading part was that it failed on media negotioation, not on the call. The log even tell the story of media negotiation being succesful but it also terminates on "cause=64" which is media failure.
I was able to place calls, receive call and receive faxes but not able to send any fax at all. That through me off thinking there was nothing wrong.
Thanks for the help

ATA-187 Disable / Prevent Speed Dials

Hi all,
I'm working with a customer that used a (star) * in there dialplan.
The issue has risen now that they have purchased quite a few ATA-187 for remote locations for analogue phones, because the (star) * is interpreted by the ATA as a local speed dial number rather than pushing the full number the call never gets to CUCM (8.5).
Any ideas or suggestions would be great,
Thanks in advance.

Hi Andrel,
The ATA-186s where great.. Ok they had a lot of problems with faxes but they are better than the ATA-187.
The section below is from the Cisco document.
http://www.cisco.com/en/US/docs/voice_ip_comm/cata/186_188/3_0/english/administration/guide/sccp/user.html#wp1017166
Change Your Pre-Call Service Access Code
You can use the default asterisk key (*) or the pound key (#) as the first digit in your pre-call service access code. To change this setting, use Bit 25 of the ConnectMode parameter (see the "ConnectMode" section on page 5-21).
If you download the complete guide it's on page 158 (or A2).
You can change the "pre-call service access codes" e.g. change the *1 for #1 in the speed dials.
Regards,
Mike.

Upgrade from CUCM 7.1.5 to 9.1 (No UCSS and ESW contract)

Hi,
we have CUCM 7.1.5 cluster (two servers) with no UCSS and ESW contract.
What would be the best and cheapest way to upgrade to CUCM 9.1.
We are planning to use our VMWare system and buy only CUCM 9.1 software (no servers).
Can the current DLU's be trensfered or do we have to buy everything from scratch.
Regards.

For using Jabber mobile if you go with UCL - you wil need enhanced/enhanced plus. Or you can use CUWL std or pro both. Choose the licensing type based on your needs keeping in mind the future path of your organization. If you go UCL you will need to buy add on licenses for voicemail, webex etc. If you choose CUWL Professional for every user you buy one license - which enables them to use phone, voicemail, webex, jabber etc. Choose according to your needs, now is the time you can upgrade the licensing as you will benefit from discounted prices.
Below tables show the details:
Refer:
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6882/ps9156/product_solution_overview0900aecd806cc7a4.pdf
Please rate all helpful posts and mark the thread as answered if this resolves your queries.
Terry

Cisco ATA 187 - will unregister from CUCM 10.5

Similar Messages

Maybe you are looking for