Cisco ATA 187 with BT 6250 call transfer issue

Hello,
I am currently having issues configuring Cisco ATA 187 with BT 6250 DECT phones. I need to make the call transfer work. I have tested the ATA with another box standard analogue phones where when we press the Recall button we get a 2nd dial tone and then can transfer the call.
there is an R button on the BT 6250 but it doesnt give a secondary dial tone.
just wondering will there be some secret key combination for that!!
I don't see a lot of setting in the ATA for it.
any help will be very appreciated.
Thanks
A

The easiest way would be to create a route pattern in CUCM that does not include the 9, and then adds it in prior to sending it to the gateway. This way you won't have to create another dial-peer in the gateway. I would also recommend putting the new pattern(s) in a partition that is only searched by the ATA/credit card machine's CSS.
If they are able to dial both 7 and 10 digit numbers, you will need route patterns for each:
example: [2-9]xxxxxx & 1[2-9]xx[2-9]xxxxxx
then under 'Called Party Transformations' prepend a 9
HTH
Adam

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Marc,
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http://www.cisco.com/en/US/partner/prod/collateral/voicesw/ps6788/phones/ps514/ps11026/data_sheet_c78-608596.html
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Need to set it up with the Line 2. How do you set up line 2 for Call Manager?

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Can help in order to find what is going wrong.
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CUC yes, for CUPS you need to review the CUPS compatibility info to find that out, for any other Cisco apps, also review the release notes to find if they're compatible or no. For 3rd party apps, check with the vendor
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Thanks in advance.
Best regards
Mike

Hey Mike,
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Exchange UM call transfer and call forward.

Hello all,
Looking for some ideas with an issue with Exchange UM call transfer and Lync call forward.
Environment details:
Lync Server 2013 Enterprise Edition
Exchange 2010 UM
AudioCodes M3K with PRI connectivity.
Here are the scenarios:
Scenario 1:
Call comes in via PSTN to Exchange Auto Attendant.
Caller enters user extension
Exchange Calls User
User has Lync Client forwarded to mobile cell phone.
User's Mobile cell phone will ring but user does not answer.
After about 3 rings, Exchange will interrupt the transfer and say "Sorry, I cannot transfer you to that extension"
On the Exchange UM server event log, we see the following event: "
An error occurred while transferring a call to
[email protected]. Additional information: The call transfer type is "Blind.", the transfer target is "phone number", and the caller ID is: "a12b63b6-0da0-424d-87b1-b11bde4685ca".
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   at Microsoft.Rtc.Signaling.Helper.EndAsyncOperation[T](Object owner, IAsyncResult result, String operationId)
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   at Microsoft.Exchange.UM.UcmaPlatform.UcmaCallSession.SubscriptionHelper.<>c__DisplayClass5f`1.<>c__DisplayClass62.<WrapCallback>b__5e()
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   at Microsoft.Rtc.Signaling.QueueWorkItemState.ExecuteWrappedMethod(WaitCallback method, Object state)
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Scenario 2:
Call comes in via PSTN to Exchange Auto Attendant.
Caller enters user extension
Exchange Calls User
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Prashanth

Can you confirm that you haven't enabled voicemail escape?
Voicemail escape is set to 15 seconds by default if enabled and not specified.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer"
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Hi,
We have CUCM ver 8.5 (Cluster of 2 servers, publisher & subscriber) registered with multiple 7940, 6941, 6921, 8961 phones along with few ATA 187 boxes. Everything is working fine but suddenly now business wants to enable security by encrypting data flow from few of these phones. These include 7940, 6921 and 8961 series phones, for testing purpose we had arranged the 2 security dongles needed for certificate generation. Followed each step whatever has been given in the below link.
https://supportforums.cisco.com/docs/DOC-18834
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CTL file is succesfully downloaded but when trying to push LSC from call manager through "CAPF information" using "Authentication String" getting "TLS error to x.x.x.x" after the phone power cycles (reset). Also once the authentication string is put on "LSC" under the "security settings" we get a "Connection Failed" error.
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Cisco 69xx Phones(SCCP)
No security related settings seen on the phone itself --- do we need a specific firmware load / Call manager version for security to work on these phones (Cisco 69xx phones).
Update - Upgraded cisco 69xx phones to load version 9.1.1, now able to see the securuty settings
But still facing the same issue faced for 7940 phones, also the logs int the .txt file are similar. (pasted below)
Also as per cisco document these phones support security, link below...
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/6921_6941_6961/8_0/english/admin/guide/6921net.html#wp1092086
Didnt try any further with 8961 & 6921 phones as got stuck with the above 2 phones.
Troubleshooting Done:
Checked & verified the serial number of the certificates on call manager (CAPF.pem & CallManager.pem with CTL contents), verified the hash value of CTL file with the CTL file downloaded on phone everythings is perfect and matching but still the LSC`s are not getting downloaded on the phone.
Also there is no cer files generated in the path below except for the .txt file (screenshot below).
"file list activelog /cm/trace/capf/sdi"
common error seen in the .txt file is as pasted below..
16:20:21.474 |   debug ERROR:10.1.200.45: SSL3 alert write fatal handshake failure
16:20:21.474 |   debug ERROR:10.1.200.45: capfSSLHandShake Handshake failure
16:20:21.474 |   debug ERROR:Failed SSL handshake, calling capfReleaseSession() on deviceId: (null)
16:20:45.549 |   debug FD_ISSET i=0, SockServ=15
16:20:45.549 |   debug Accepted TCP connection from socket 0x00000015
CUCM ver - 8.5.1.10000-26
7940 Load information - P00308010200
6941 Load INformation - 8.5.1.66.22
Any help will be highly appreciated.....

Hello, did you solve this issue?
We are facing a similar situation, kindly add any solution
Appreciate your reply
Regards,
Mathew

How to configure modem connection with GW (H323) and ATA 187

Hello Community,
i stock in configuration and need assistance.
My callflow: Telco – PRI – GW – H323– CUCM – SIP – ATA187 – Modem
Voicegateway (Version 15.3(2)T) + CUCM (Version= 8.6) + ATA187 (Version= 9.2.3.1)
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Regards Michael
ATA 187 Configuration:
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Fax Error Correction Mode Override= Off
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Impedance= 900Ohms complex
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ipv4 172.30.50.3
ipv4 172.30.50.4
ipv4 172.30.50.5
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allow-connections sip to h323
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sip
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bind media source-interface GigabitEthernet0/0
registrar server expires max 600 min 60
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translation-profile incoming INCOMING_PSTN
incoming called-number .
direct-inward-dial
dial-peer voice 30 voip
description OUTGOING_CUCM
destination-pattern [1-9]..
session target ipv4:172.20.60.12
voice-class codec 1
dtmf-relay h245-alphanumeric
fax-relay ecm disable
fax-relay sg3-to-g3
fax nsf 000000
no vad

It is possible T38 isn't playing well with the PRI. You could try modem pass-through on the gateway and ATA187 if T38 isn't necessary.
Also, sometimes these commands are needed, but not always, so I would consider whether these fax commands under the dial-peer are necessary:
fax-relay ecm disable
fax-relay sg3-to-g3
fax nsf 000000

ATA 187 outgoing fax call issue

Dear All
We have a issue in making outgoing fax call from ATA 187 user gets busy tone after dialing the number
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fax protocol pass-through g711ulaw
still we are facing the same issue
Regards
Vysakh.C.S

Is your call hitting the gateway at all? or are you having problems with internal?
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IP:IP Virtual Trunks using IP Peer Networking over H.323 or SIP
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Regards,
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Cisco ATA 187 with BT 6250 call transfer issue

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