CISCO ATA 187

Need to set it up with the Line 2. How do you set up line 2 for Call Manager?

Web browser to the ATA.  Go in to "Network configuration" on the left hand side.  the details then provide the MAC address info.   Add this to callmanager as you would normally....or do a copy Line1 and change the relevant fields.

Similar Messages

  • Cisco ATA 187 - will unregister from CUCM 10.5

    Hello,
    I've got some problems with my Cisco ATA 187. They keep unregistering from time to time. If you shutdown the Interface on the switch and no shut, it gets registered just straight away. According to cdp the device is pingable all the time, just the registration with the callmanager seems to be a problem.
    Versions are:
    App Load ID       APP187.9-2-3-1
    Boot Load ID      1.8.0.6
    SW_Version ID     187.9-2-3-1
    External Engineer told me that this series contains some kind of bug, but if I'll assign/configure the 2nd Port on that one, it shouldn't hung up. I've also tried this but without success.
    Any ideas? :)
    Thanks and regards
    Marc

    Marc,
    Yes the ATA 187 has always been a problem. I have had it doing the same thing with different versions of the Call Manager (starting 8.5). Anyways the only thing that made it bit stable for me has been to try and change the firmware. You can try to upgrade/downgrade the firmware on any one device that is having this issues and test if it makes any difference at all.
    You can also search this forum it should come up with quite a number of threads on this.
    -Terry

  • Cisco ATA 187 with BT 6250 call transfer issue

    Hello,
    I am currently having issues configuring Cisco ATA 187 with BT 6250 DECT phones. I need to make the call transfer work. I have tested the ATA with another box standard analogue phones where when we press the Recall button we get a 2nd dial tone and then can transfer the call.
    there is an R button on the BT 6250 but it doesnt give a secondary dial tone.
    just wondering will there be some secret key combination for that!! 
    I don't see a lot of setting in the ATA for it.
    any help will be very appreciated.
    Thanks
    A

    The easiest way would be to create a route pattern in CUCM that does not include the 9, and then adds it in prior to sending it to the gateway. This way you won't have to create another dial-peer in the gateway. I would also recommend putting the new pattern(s) in a partition that is only searched by the ATA/credit card machine's CSS.
    If they are able to dial both 7 and 10 digit numbers, you will need route patterns for each:
         example: [2-9]xxxxxx & 1[2-9]xx[2-9]xxxxxx
              then under 'Called Party Transformations' prepend a 9
    HTH
    Adam

  • Cisco ATA 187 + SIP

    Hi All, our Call Manager does not support the new ATA 187's as yet as we need an upgrade, there is an upgrade in the pipe line but its not for a while yet as we need to upgrade ARC and Unitiy too.
    Is there a way to change the 187 SIP to SCCP?
    Thanks all
    Martyn

    Hi Martyn,
    I am afraid that it is not like the older version where we can change the protocol in them.
    ATA 187 is designed to support only SIP and it is built in and cannot be changed.
    You can refer to the below link for product details.
    http://www.cisco.com/en/US/partner/prod/collateral/voicesw/ps6788/phones/ps514/ps11026/data_sheet_c78-608596.html
    HTH!
    Thanks,
    Manoj

  • Cisco ATA 187 faxing issues

    We have a site (a new site) that has about 50 or so ATA 187's being used for faxing. Were having faxing issues where some fax machines can't fax to external (to the PSTN) fax machines. They seem to be related to Ricoh fax machines that are Super G3. Any one come across similar troubles with the ATA's? Considering going to VG224's.
    Thanks!

    I have around 80 ATAs in production accross 11 sites and they gave me some headaches, a simple google search will produce dozens of similar issues.
    Obviously there is a lot of things that come into play such as your PSTN transport (SIP/ISDN?) and also your media transmission method (t.38 vs pass-through). Here are some questions so we can better help you.
    1.Start basic, make sure the affected ATAs have an external phone number mask properly assigned, sounds easy but this is the most common reason why my clients submit tickets.
    2. Are you using CUCM for call control? 
    3.Collect appropriate debugs and post them, "debug ccsip messages" or "debug isdn q931) depending of your transport. Also provide us a copy of your gw config.
    4. Symptoms: Issues with sending AND receiving? Error message/Busy signal? 
    - Frank

  • CSCtx91035 - ATA 187 unregister from CUCM for branch offices

    This bug concerns the ATA 187. Fixed release should be 9.2(3)SR1 BUT not available for ATA 187 (Cisco IP Phone 6900 series !???).
    We have the same problem here with our client in Belgium. When is the fixed release available for the ATA 187 please ?
    Thanks in advance.
    Best regards
    Mike

    Hey Mike,
    Great Question. This bug has actually already been fixed.
    The fixed release 9.2(3)SR1 is only available through TAC. You would have to open a case via phone or visit cisco.com.
    Other known Bugs that you could ask TAC about are:
    CSCtz22064 - ATA-187 hear Ring Back Tone with Directed Call Park unexpectedly
    CSCtq85079 - ATA187 will crash if port2 keeps tftp downloading
    CSCua01061 - ATA187 reset when there're mutiple ARP Reply
    CSCua51467 - ATA187 memory leak
    CSCty43474 - ATA 187 Allows telnet access on port 32000
    CSCtz67038 - Cisco ATA 187 Analog Telephone Adaptor Remote Access Vulnerability
    CSCub39248 - ATA 187 is not obtaining IP address from VLAN configured on its Eth port
    CSCuc82525 - ATA187 units requires a reload to regain connectivity to CUCM
    CSCuc14110 - ATA187 Sends empty SIP packet causing SIP ALG problems
    CSCud88926 - ATA 187 provides its uptime instead of local time to analog phones.
    CSCud74510 - Non secure ATA 187 not registering to SRST, if secure SRST checked
    CSCuh49249 - ATA-187 Crashes in SRST mode when called via ISDN BRI
    CSCuj59548 - ATA 187 don't honor configured Renewal(T1)
    I hope this helps!

  • Encryption on Cisco 7940, 6921, 6941, 8961 & ATA 187

    Hi,
    We have CUCM ver 8.5 (Cluster of 2 servers, publisher & subscriber) registered with multiple 7940, 6941, 6921, 8961 phones along with few ATA 187 boxes. Everything is working fine but suddenly now business wants to enable security by encrypting data flow from few of these phones. These include 7940, 6921 and 8961 series phones, for testing purpose we had arranged the 2 security dongles needed for certificate generation. Followed each step whatever has been given in the below link.
    https://supportforums.cisco.com/docs/DOC-18834
    Observation :- Cisco 7940 Phones (SCCP)
    CTL file is succesfully downloaded but when trying to push LSC  from call manager through "CAPF information" using "Authentication String" getting  "TLS error to x.x.x.x" after the phone power cycles (reset). Also once the authentication string is put on "LSC" under the "security settings" we get a "Connection Failed" error.
    Due to which we are unable to register the phones using secure profile (LSC not getting downloaded).
    Cisco 69xx Phones(SCCP)
    No security related settings seen on the phone itself --- do we need a specific firmware load / Call manager version for security to work on these phones (Cisco 69xx phones).
    Update - Upgraded cisco 69xx phones to load version 9.1.1, now able to see the securuty settings
    But still facing the same issue faced for 7940 phones, also the logs int the .txt file are similar. (pasted below)
    Also as per cisco document these phones support security, link below...
    http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/6921_6941_6961/8_0/english/admin/guide/6921net.html#wp1092086
    Didnt try any further with 8961 & 6921 phones as got stuck with the above 2 phones.
    Troubleshooting Done:
    Checked & verified the serial number of the certificates on call manager (CAPF.pem & CallManager.pem with CTL contents), verified the hash value of CTL file with the CTL file downloaded on phone everythings is perfect and matching but still the LSC`s are not getting downloaded on the phone.
    Also there is no cer files generated in the path below except for the .txt file (screenshot below).
    "file list activelog /cm/trace/capf/sdi"
    common error seen in the .txt file is as pasted below..
    16:20:21.474 |   debug ERROR:10.1.200.45: SSL3 alert write fatal handshake failure
    16:20:21.474 |   debug ERROR:10.1.200.45: capfSSLHandShake Handshake failure
    16:20:21.474 |   debug ERROR:Failed SSL handshake, calling capfReleaseSession() on deviceId: (null)
    16:20:45.549 |   debug FD_ISSET i=0, SockServ=15
    16:20:45.549 |   debug Accepted TCP connection from socket 0x00000015
    CUCM ver - 8.5.1.10000-26
    7940 Load information - P00308010200
    6941 Load INformation - 8.5.1.66.22
    Any help will be highly appreciated.....

    Hello, did you solve this issue?
    We are facing a similar situation, kindly add any solution
    Appreciate your reply
    Regards,
    Mathew

  • Fax can receive but not send using ATA 187

    Hi, i'm fairly new to the world of voice so please bare with me on this one
    I'm upgrading a customer from analog telephony to VOIP and the customer wants his faxes working.
    Telephone works fine, CUPC works fine, CUBAC works as it should etc but the fax-machines can only receive faxes, not send them.
    The setup is:
    CUCM 8.5.1.12900-7
    CUBE Version 15.1(3)T1
    ATA 187.9-2-1-0
    I'm using T.38 and SIP
    When i put 2 fax machines on the new solution and test them they work. They can send and receive faxes but then the traffic is local and not sendt out over the IP-trunk. When i send a fax to a fax machine (from external) it works but  when the same fax machine tries to send a fax externally it failes.
    It places the call but when it tries to send the fax it gives up.
    I've atteached the "debug voice ccapi inout" and "debug ccsip all" from CUBE for details.
    This is the last issue i have to get this customer flying on Cisco equiptment (i hope).
    /Tony

    Hi
    Sorry for misleading you on that one. I know its on the trunk
    And i believe i found the cause of my problem. The DN wasnt presented the way the the provider wanted it.
    The misleading part was that it failed on media negotioation, not on the call. The log even tell the story of media negotiation being succesful but it also terminates on "cause=64" which is media failure.
    I was able to place calls, receive call and receive faxes but not able to send any fax at all. That through me off thinking there was nothing wrong.
    Thanks for the help

  • ATA-187 Disable / Prevent Speed Dials

    Hi all,
    I'm working with a customer that used a (star) * in there dialplan.
    The issue has risen now that they have purchased quite a few ATA-187 for remote locations for analogue phones, because the (star) * is interpreted by the ATA as a local speed dial number rather than pushing the full number the call never gets to CUCM (8.5).
    Any ideas or suggestions would be great,
    Thanks in advance.

    Hi Andrel,
    The ATA-186s where great.. Ok they had a lot of problems with faxes but they are better than the ATA-187.
    The section below is from the Cisco document.
    http://www.cisco.com/en/US/docs/voice_ip_comm/cata/186_188/3_0/english/administration/guide/sccp/user.html#wp1017166
    Change Your Pre-Call Service Access Code
    You can use the default asterisk key (*) or the pound key (#) as the first digit in your pre-call service access code. To change this setting, use Bit 25 of the ConnectMode parameter (see the "ConnectMode" section on page 5-21).
    If you download the complete guide it's on page 158 (or A2).
    You can change the "pre-call service access codes" e.g. change the *1 for #1 in the speed dials.
    Regards,
    Mike.

  • Hotline (PLAR) in ATA 187

    Hi,
    What is the configuration for hotline (PLAR) in ATA 187?
    The CUCM version is 8.6.1.20000-1
    The ATA-187 firmware version is ATA187.9-2-3-1, which support PLAR according to the Release Notes:
    http://www.cisco.com/en/US/docs/voice_ip_comm/cata/187/9_2_3/english/release/notes/atarn923.html
    The ATA 187 phone configuration window in the CUCM includes the following Note:
    ***** Note: A custom Softkey template without supplementary service Softkeys must be used for a Hot line Device.
    Thanks,
    Shlomi

    Hi
    See if this helps you
    http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_0_1/ccmcfg/b03dn.html#wpxref85834
    step 5 and 6 are for SIP phone.
    Regards
    Ronak Patel

  • Configuring ATA 187

    Hi
    I need to add and configure an ATA 187, but I can not find the configuration option for this device.
    Can I add this option to the Cisco Call Manager?

    Hi Nicolas,
    You can download the latest version 9.2(3). Before u do that , u need to install QED [Quick Enabler Device ].
    The same can also be downloaded from below link.
    http://software.cisco.com/download/release.html?mdfid=283118514&flowid=30821&softwareid=282074215&release=9.2(3)&relind=AVAILABLE&rellifecycle=&reltype=latest
    regds,
    aman

  • ATA 187 no good for PLAR

    I have an ATA 186 which I've configured as a PLAR phone, using this method:
    http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a0080232b9f.shtml
    It works a treat, someone picks up the analog phone connected to the ATA and it uses a translation pattern to autodial a certain number which is forwarded to voicemail and the person on the phone hears a pleasant message telling them something.
    However, business needs made me use this ATA for other uses and it was eventually replaced with an ATA 187, I configured it in exactly the same way, however the PLAR feature didn't work. I could manually dial the recipient number, but the translation pattern didn't kick in.
    Could it be related to the 187 using SIP as opposed to the 186 using SCCP?
    I'm not impressed with the 187. It looks good, but doesn't even draw PoE

    Did you see this info?
    http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_0_1/ccmcfg/b03sdial.html#wpxref14049

  • !!cisco ATA 186, back to back.SOS

    hi there, just enlighten me on cisco ATA 186 back to back config, my network is like:
    phone---ATA----Switch---ATA---Phone,wnat to know the sample config, if this not possible, fine ,then let me know what shud i configure to get a dial tone,as im getting a busy tone than a dial tone, or lastly what shud i do to reset the ATAs to factory default settings,
    cheers
    shukky

    If your ATA is running skinny right now then I think it is not possible (because no callmanager in the picture).
    But if you load your ATA with a SIP image then in the SIP proxy filed, you can specify the IP address of the other SIP ATA and then you should be able to call from one ATA to another.
    I haven't tried that with the ATA, but done with the 7940 phones and it worked.
    To get the dial-tone, you must configure a number for the ATA first. (UID)
    To reset the ATA for factory defaults
    http://lists.digium.com/pipermail/asterisk-users/2003-August/017474.html
    Hope this would help.
    Thanks

  • Unable to fax between two ATA 187 attached fax machines

    I have two fax machines attached to the VOIP network using ATA 187's using the T38 fax relay.  I am unable to send faxes between the two devices.  Has anybody experienced this issue and if so what did you do to resolve the issue.  Tried fax passthrough with no luck.  Also set the dial peer on the voice gateway to use the T38 fax protocol.  Thanks for any info.

    Looks like I just answered my own question.  Since both of these devices are on the internal VOIP network, 4 digit dialing between devices worked.  I am able to send between the two ATA attached fax machines.  Originally I was trying to go outside, using 9xxxxxxx, which did not work.

  • How to configure modem connection with GW (H323) and ATA 187

    Hello Community,
    i stock in configuration and need assistance.
    My callflow: Telco – PRI – GW – H323– CUCM – SIP – ATA187 – Modem
    Voicegateway (Version 15.3(2)T) + CUCM (Version= 8.6) + ATA187 (Version= 9.2.3.1)
    The modem connection is still not working.
    What is still to configure on the voicegateway? modem passthrough?
    Regards Michael
    ATA 187 Configuration:
    Fax Mode= T.38 Fax Relay
    Fax Error Correction Mode Override= Off
    Maximum Fax Rate= 14000bps
    Impedance= 900Ohms complex
    Gateway Configuration:
    voice service voip
     ip address trusted list
      ipv4 172.30.50.1
      ipv4 172.30.50.2
      ipv4 172.30.50.3
      ipv4 172.30.50.4
      ipv4 172.30.50.5
     allow-connections h323 to h323
     allow-connections h323 to sip
     allow-connections sip to h323
     allow-connections sip to sip
     no supplementary-service h225-notify cid-update
     fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
     sip
      bind control source-interface GigabitEthernet0/0
      bind media source-interface GigabitEthernet0/0
      registrar server expires max 600 min 60
    dial-peer voice 1 pots
     translation-profile incoming INCOMING_PSTN
     incoming called-number .
     direct-inward-dial
    dial-peer voice 30 voip
     description OUTGOING_CUCM
     destination-pattern [1-9]..
     session target ipv4:172.20.60.12
     voice-class codec 1
     dtmf-relay h245-alphanumeric
     fax-relay ecm disable
     fax-relay sg3-to-g3
     fax nsf 000000
     no vad

    It is possible T38 isn't playing well with the PRI.  You could try modem pass-through on the gateway and ATA187 if T38 isn't necessary.
    Also, sometimes these commands are needed, but not always, so I would consider whether these fax commands under the dial-peer are necessary:
    fax-relay ecm disable
     fax-relay sg3-to-g3
     fax nsf 000000

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