Cisco ATA 188

I have the following problem :
We fax 5 page doc and then ATA 188 is not responding ? The green led on the back is on, the red light on the top bottom doesn't go on, it is visible on the network, and it responds to a ping.
This is what I got doing some read on Cisco's site :
"A hardware replacement is probably needed. Open a case with Cisco Technical Support."
We replace a ATA 188 almost every two weeks. We running CCM 3.3.4 with Service Release 1 and ES 49
Any suggestions ?

To resolve this problem, try to modify these parameters:
Change the fax speed to 9600 bps (the recommended speed for no issues).
Set the protcol to G3.
Disable the Error Correcting Mode (ECM).
If the other actions mentioned do not work, plug the fax machine into the Foreign Exchange Station (FXS) port in the router and configure the router for modem pass-through.
If none of these workarounds is successful, a different fax machine must be used.
This URL should help you:
http://www.cisco.com/en/US/products/hw/gatecont/ps514/products_qanda_item09186a00800946e1.shtml

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Cisco ISE and ATA 188 profiling.

I have tried to profile cisco ATA 188 adapter, based on cdp attribute;
Platform: Cisco ATA 188
and assigned to a create a same identity group. I am not able to see device profiled according to identity group assigned. Instead of it its always assigned to "cisco - device" group.
On cisco switch side, i am seeing device being in data domain instead of voice domain, but strange enough its getting ip address from voice dhcp pool. If dot1x configs are not applied on port device is getting ip address from voice vlan and working fine.
Any suggestion for this case?

Can you post a screenshot of the custom profiling policy that you configured?
Also, what version of code do you run on the switch and ISE

ATA 188 software installation

Hi, I bought few years ago Cisco ATA 188 , but never really used it, I installed it properly to Router, Computer, phone then I got dial tone but it does not work because I did not installed any software, I believe I need Call Management software, then I download
ata_03_02_04_sccp_090202_a.zip ,
ata_03_02_04_sccp_090202_a.zip
I don’t know is this correct software or not
Please help me out how to install properly with IP address and so on,
Also what beneficiary I could get if I use it in my business,
what is the advantage to have this devices at work,
Thanks
I really appreciated
Regards
[email protected]

Can be more specific claiming "it does not work" ?
Do you have a analog phone connected to ATA188 ? Is SIP account configured on ATA188 ? Is the ATA188 registered to SIP switch (PBX) ?
According software - you need to decide you wish to have SIP gateway or SCCP gateway.I assume you need to have SIP hateway, so SIP firmware needs to be loaded in ATA. SIP formware require no CallManager.
If you consider to use SCCP, then SCCP firmware needs to be installed. In such case you need to have CallManager as well. It's not free, you need to buy one.

ATA 188

I have a Cisco ATA 188 phone adapter. Problem i am having is that i cannot get to the HTTP configuration page(http://ipaddress/dev). I also cannot ping the device from my PC or switch.
I can however ping the ATA from the router console, which i find odd, because the ATA is connected to the switch, and the switch cannot ping it, yet the router can.
Anyway, i put an analog phone into port 1 and pressed the button to get to the config menu, i dont know the key command to get HTTP access. I can review the IP, Subnet, NTP settings, TFTP, ect...
Just cant seem to get to it. Can anyone help on this? Thanks in advance!

Sounds like the ATA might not have a default gateway.
To configure default gateway, choose option 2#. Separate dots with *.
Please reboot the ATA after you save the changes.
Regards,
Anup

Cisco ATA 187 - will unregister from CUCM 10.5

Hello,
I've got some problems with my Cisco ATA 187. They keep unregistering from time to time. If you shutdown the Interface on the switch and no shut, it gets registered just straight away. According to cdp the device is pingable all the time, just the registration with the callmanager seems to be a problem.
Versions are:
App Load ID       APP187.9-2-3-1
Boot Load ID      1.8.0.6
SW_Version ID     187.9-2-3-1
External Engineer told me that this series contains some kind of bug, but if I'll assign/configure the 2nd Port on that one, it shouldn't hung up. I've also tried this but without success.
Any ideas? :)
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Marc

Marc,
Yes the ATA 187 has always been a problem. I have had it doing the same thing with different versions of the Call Manager (starting 8.5). Anyways the only thing that made it bit stable for me has been to try and change the firmware. You can try to upgrade/downgrade the firmware on any one device that is having this issues and test if it makes any difference at all.
You can also search this forum it should come up with quite a number of threads on this.
-Terry

!!cisco ATA 186, back to back.SOS

hi there, just enlighten me on cisco ATA 186 back to back config, my network is like:
phone---ATA----Switch---ATA---Phone,wnat to know the sample config, if this not possible, fine ,then let me know what shud i configure to get a dial tone,as im getting a busy tone than a dial tone, or lastly what shud i do to reset the ATAs to factory default settings,
cheers
shukky

If your ATA is running skinny right now then I think it is not possible (because no callmanager in the picture).
But if you load your ATA with a SIP image then in the SIP proxy filed, you can specify the IP address of the other SIP ATA and then you should be able to call from one ATA to another.
I haven't tried that with the ATA, but done with the 7940 phones and it worked.
To get the dial-tone, you must configure a number for the ATA first. (UID)
To reset the ATA for factory defaults
http://lists.digium.com/pipermail/asterisk-users/2003-August/017474.html
Hope this would help.
Thanks

Cisco ATA-186 SIP

hi,
I am uisng a Cisco ATA-186 version 3.02.01(050616A) box and i want to change the Domain name.
Does anyone know how i can do this ?
At the moment that field is empty.
When i try to register the ATA box to a SIP proxy server,the SIP proxy requests authentication but
ATA box doesnt authenticate. Is there something i need to configure on ATA box ? if so any ideas how ?
I am using UID name and pwd for authentication.
regards,
George

Hi,
Are you behind a router performing NAT? Is the voice gateway on the other side of the router? I believe this setup delineates the issues I am trying to address, but glad to hear that the router works well with SIP phones.
Thanks
John
[email protected]

Cisco ATA 186 configuration to connect FAX machine

Dear All,
Please could you give me the procedures and configuration to install and configure the cisco ATA 186 for the FAX in the IPT network.The network contains the following
1.Callmager4.1.3
2.MCS7825
3.Voicegateway 1760USING h.323 SING.pROTOCOL
4.cp 7912G, 7940G
I want to know the switch configuration to connect the ATA uplink to the switch.
Thanks
swamy

Simply follow this guide:
http://www.cisco.com/univercd/cc/td/doc/product/voice/ata/ataadmn/sccp3_0/sccpaapd.htm
HTH, please rate all posts!
Chris

Cisco ATA 186 Issue

Hi there,
I configured both ports of a Cisco ATA 186 connected to CM 4.1. On both ports I've configured Analogue telephones. The telephone working on the 1st port works fine, but the phone connected to 2nd port will ring once and the connection is broken. If I change the ports then, the phone on the first port will work fine but the phone connected to the 2nd port got the same issue.
I hope someone can help me sort out this issue.
Thanks.

Hi Sana,
Just a thought here, but the second port of an ATA only supports g.711;
Have a look at these two good posts that relate to this type of issue;
From Paul @ Cisco;
http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=General&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddc9467/3#selected_message
From Jan;
http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddf3e5c/4#selected_message
Hope this helps!
Rob

Cisco ATA 186 on Linksys SFE2000P-EU Single Collision Frames

Hi all,
Recently we've deployed a fresh installation. But from the start we had some issues with a fax connected via a Cisco ATA 186 to a Linksys SFE2000P-EU switch. Which then is connected to a Cisco 3560. All ports on the Cisco 3560 are looking fine, but if I look at the port to which the ATA is connected I see a lot of Single Collision Frames! Is this because the ATA is running on 10Mbps/Half Duplex? Because I don't get to see these errors when I connect the ATA directly to the Cisco 3560. And is it possible to solve this issue, because the customer is complaining about missing faxes.
Best regards,
Paul van den IJssel
Digacom

Paul,
Half duplex will certainly cause collisions (CSMA/CD). Force the device and the switch port it plugs into to 100 full duplex, or 10 full if neccessary. I had a similar issue with my old PCMCIA Xircom 10/100 card. When I force the settings, all is well.
Regards,
Christopher

Proble to connect Cisco ATA 186

After I purchased Cisco ATA 186, I connected to Cisco Call Manager 3.3.4, and it worked. I don't know the version of firmware at that time.
Recently, I used my ATA 186 to test PC to Phone call. It is H323 gatekeeper. So, I upgraded the latest H323 3.01 firmware to my ATA 186. At this point, Cisco Call Manager did not get involved.
Today, I used this H323, 3.01 version of SCCP, SIP and MGCP tried to reconnect to the call manager, and it failed. It is like ATA 186 and call manager does not know each other.
How do I fix it ? Should I use the default firmware that came with the device ? Can you tell me what is the default firmware ?
Product ID is ATA186-I1-A.

the document below provides information about configuring Cisco CallManager to interoperate with the Cisco Analog Telephone Adapter (ATA) 186 using Skinny Client Control Protocol (SCCP) also known as "Skinny".
http://www.cisco.com/en/US/products/hw/gatecont/ps514/products_configuration_example09186a00800a892f.shtml

Cisco ATA 186 and Vocaltec GateKeeper

I have problems registering Cisco ATA 186 at Vocaltec GK using h.323. Can anyone post some usefull suggestions?

Sorry, i don't fully understand your answer.
If it's possible explain please a bit more indepth what i should write in the following fields in ATA 186 config:
1) UID0
2) PWD0
3) UseLoginID
4) LoginID0
and maybe
5) AutMethod
any other fields values should be changed?
BTW, right now i'm getting following output with prserv:
Thu Aug 04 19:01:23 2005 Hello from ata000d657070bb(INM072965DW|ATA186I1|H6.0|F0x0)@212.0.200.8 (0-2)
Build 040927A: v3.1.2 atah323
[0]MPT mode 0
[2]MPT mode 0
[1]MPT mode 0
[3]MPT mode 0
GK zone212.0.201.81: 111111
GK zone:mtc.md
0x156d80 delayed RRQ: 45 ticks: 300
GK<-0: GRQ
RAS target switch: 0x0 => 0xd91aa351
0xd91aa351->RAS
GK->0: GRJ: reason 4
GK<-0: GRQ
GK->0: GRJ: reason 4
0:30;0,0,0,0,
GK<-0: GRQ
GK->0: GRJ: reason 4
Any ideas why Gatekeeper request is failing?

Issue on Cisco ATA 186 used for Fax

Hello everyone;
I have a cisco ATA 186 connected to an analog Fax on one side, and the other side is connected to the network containing a CUCM 8.6.
The problem is that when i try to send a fax throught it , half of the paper is transmitted or an usual occupation tone comes; while vocal communications are performed normaly.
Any idea of what could be the problem.
NB: the fax emission is between two distant sites relied by optical fiber.
Regards.

Hello Frank;
Thank for the reply.
Here below more informations about the issue:
- It does work sometimes, but it did never worked properly.
- the problem is there for both sending and receiving.
- for the PSTN transport, i have no idea.
- I tried to change the ATA by another, still the same problem.
- ATAs work properly for voice communication.
- when i call this fax number internally the signal comes along.
- the problem is when faxing internally, it isn't used for external faxing.
- the call flow for internal faxing is like this:
Analog fax (in site A) > ATA (in site A) > access switch (in site A) > core switch (in site A) > cucm (in site A) > Core switch (in site A) > router (in site A) > optical fiber > router (in site B) > core switch (in site B) > cucm (in site B) > core switch (in site B) > voice gateway 248 (in site B) > Analog fax (in site B).
the problem occures when sending internal fax between these two sites A and B, when calling site B from site A, the ringing tone comes aloso the fax signal, but when i try the send the paper the stange tone come along and only half of it pass and it get to the site B as a blank paper or a half blank paper.
for any more explanation, don't hesitate to ask me.
thanks again for your time.
Regards.

Cisco ATA 187 with BT 6250 call transfer issue

Hello,
I am currently having issues configuring Cisco ATA 187 with BT 6250 DECT phones. I need to make the call transfer work. I have tested the ATA with another box standard analogue phones where when we press the Recall button we get a 2nd dial tone and then can transfer the call.
there is an R button on the BT 6250 but it doesnt give a secondary dial tone.
just wondering will there be some secret key combination for that!!
I don't see a lot of setting in the ATA for it.
any help will be very appreciated.
Thanks
A

The easiest way would be to create a route pattern in CUCM that does not include the 9, and then adds it in prior to sending it to the gateway. This way you won't have to create another dial-peer in the gateway. I would also recommend putting the new pattern(s) in a partition that is only searched by the ATA/credit card machine's CSS.
If they are able to dial both 7 and 10 digit numbers, you will need route patterns for each:
example: [2-9]xxxxxx & 1[2-9]xx[2-9]xxxxxx
then under 'Called Party Transformations' prepend a 9
HTH
Adam

Does Cisco ATA work with a text phone?

I'm trying to get my Cisco ATA to work with a fax and a text phone at one of our sites. Has anyone used a text phone on an ATA?

Hi Stephan,
Yes I posted in the wrong forum by mistake.
I've now managed to get it working so a text phone does work with an ATA.
A textphone is used by the deaf or hard of hearing. It has a keyboard and LCD screen and allows the user to type text which is relayed through to a textphone at the other end.
Thanks
Nicola

Cisco ATA 188

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