Cisco CAD Issue , UCCX System version: 8.5.1.11003-32

The main issue around the guys taking calls, After finishing the call and the CAD display staying  in the 'Not Ready' state. Once clicked on 'Ready' (to take a call) which goes straight back to 'Not Ready' state, So they  are unable to take calls. This is happening intermittenly with all Agents of  one particular call  center site. I took a look into the CAD ebug  logs and I can see Agents state changing from Reserved state to Not ready state without Intervention of Agent.I can also see the number of timeouts session which is leading to RTPstoped event. The UCCX system is upgraded from V7.0 to  8.5.1.11003-32.
Also I have a strong feeling this could be a network related issue which results to timeouts and disconnection of session  between UCCX and CAD.
I have  attached the debug logs, Guys do you any idea onthis issue ??
Thanks !!
Shridhar Reddy (Shri)

HI Shridhar,
Why are these Agents going to Reserved state? Is it because they are getting the inbound or Direct Preview Outbound calls?
After this Reserved state, Agent's phone should start rining and they should pickup the calls, if they don't do it in stipulated time, UCCX will force them to go to the Not_Ready state (depending on the parameter set for RONA under UCCX Admin->System parameter page).
Could you please check the Reason code for the Not_ready state in CAD for these events?
I will meantime check the logs to see any specific reason for this issue.
Hope this helps.
Anand
Please rate helpful posts !!

Similar Messages

  • Strange Cisco CAD issue

                       HI All,
                                             I am currently running UCCX System version: 8.5.1.11003-32. We purchased a tool to replace the old cisco attendant so agents can transfer calls.  When a customer agent transfer a call to a sales agent using this tool they get kicked out the cisco queue. If we transfer with out the tool there's no issue. If we transfer with the tool, but close CAD there's not issue. The vendor of the tool is stating this is a cisco issue. How can I determine who's issue is it.
    Thank you

    HI Shridhar,
    Why are these Agents going to Reserved state? Is it because they are getting the inbound or Direct Preview Outbound calls?
    After this Reserved state, Agent's phone should start rining and they should pickup the calls, if they don't do it in stipulated time, UCCX will force them to go to the Not_Ready state (depending on the parameter set for RONA under UCCX Admin->System parameter page).
    Could you please check the Reason code for the Not_ready state in CAD for these events?
    I will meantime check the logs to see any specific reason for this issue.
    Hope this helps.
    Anand
    Please rate helpful posts !!

  • Windows 8 64 bit issues with Cisco AnyConnect Secure Mobility Client version 3.1.04072

    I am having an issue with the Cisco AnyConnect Secure Mobility Client version 3.1.04072 on a Windows 8 64 bit laptop.
    I am able to create the VPN connection but the connection will not allow data to be transferred.
    Stats from a manual connection:
    Cisco AnyConnect Secure Mobility Client Version 3.1.04072
    VPN Stats
        Bytes Received:  14375
        Bytes Sent:  0
        Compressed Bytes Received:  0
        Compressed Bytes Sent:  0
        Compressed Packets Received:  0
        Compressed Packets Sent:  0
        Control Bytes Received:  0
        Control Bytes Sent:  0
        Control Packets Received:  0
        Control Packets Sent:  0
        Encrypted Bytes Received:  7820
        Encrypted Bytes Sent:  1207
        Encrypted Packets Received:  9
        Encrypted Packets Sent:  3
        Inbound Bypassed Packets:  0
        Inbound Discarded Packets:  0
        Outbound Bypassed Packets:  0
        Outbound Discarded Packets:  0
        Packets Received:  4
        Packets Sent:  0
        Time Connected:  00:03:01
    Protocol Info
        Inactive Protocol
            Protocol Cipher:  RSA_3DES_168_SHA1
            Protocol Compression:  None
            Protocol State:  Disconnected
            Protocol:  DTLS
        Active Protocol
            Protocol Cipher:  RSA_3DES_168_SHA1
            Protocol Compression:  Deflate
            Protocol State:  Connected
            Protocol:  TLS
    OS Version
        Windows 8 : WinNT 6.2.9200
    Log from the data transmission software:
    24/12/2013 12:51:13 - Application version = 1.11.28.0
    24/12/2013 12:51:13 - Lodgement Library Version =  1.11.28.0
    24/12/2013 12:51:13 - Connection Method =  INTERNET
    24/12/2013 12:51:13 - DIS Connection Type = Automatic
    24/12/2013 12:51:13 - VPN Client =  ACTIVE
    24/12/2013 12:51:13 - Check Available Connections =  NOT ACTIVE
    24/12/2013 12:51:13 - Windows 8 (6.2.9200 SP )
    24/12/2013 12:51:13 - Language: English (Australia)
    24/12/2013 12:51:13 -
    24/12/2013 12:51:13 - Connected to ISP via LAN
    24/12/2013 12:51:13 - Checking for presence of VPN client.
    24/12/2013 12:51:13 - VPN client found. (C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpncli.exe)
    24/12/2013 12:51:13 - The Cisco AnyConnect Secure Mobility Client application is in use.
    24/12/2013 12:51:18 - Terminating Cisco AnyConnect Secure Mobility Client in progress ...
    24/12/2013 12:51:18 -
    24/12/2013 12:51:18 - Checking Cisco AnyConnect  version.
    24/12/2013 12:51:19 - Cisco AnyConnect Secure Mobility Client (version 3.1.04072) .
    24/12/2013 12:51:19 - Copyright (c) 2004 - 2013 Cisco Systems, Inc.  All Rights Reserved.
    24/12/2013 12:51:19 - Config file directory:C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\
    24/12/2013 12:51:19 -
    24/12/2013 12:51:19 - Loading profile:C:\ProgramData\Cisco\Cisco AnyConnect Secure Mobility Client\Profile\ELS-IMelAde-TCP.xml
    24/12/2013 12:51:19 -
    24/12/2013 12:51:19 - Initializing the VPN connection.
    24/12/2013 12:51:19 - Ready to connect.
    24/12/2013 12:51:19 - Ready to connect.
    24/12/2013 12:51:19 - Contacting ELS-IMelAde-TCP.
    24/12/2013 12:51:23 - Authenticating user.
    24/12/2013 12:51:23 - Connected to VPN concentrator.
    24/12/2013 12:51:23 - Establishing VPN session...
    24/12/2013 12:51:23 - Checking for profile updates...
    24/12/2013 12:51:23 - Checking for product updates...
    24/12/2013 12:51:23 - Checking for customization updates...
    24/12/2013 12:51:23 - Performing any required updates...
    24/12/2013 12:51:23 - Establishing VPN session...
    24/12/2013 12:51:23 - Establishing VPN - Initiating connection...
    24/12/2013 12:51:24 - Establishing VPN - Examining system...
    24/12/2013 12:51:24 - Establishing VPN - Activating VPN adapter...
    24/12/2013 12:51:24 - Establishing VPN - Configuring system...
    24/12/2013 12:51:24 - Establishing VPN...
    24/12/2013 12:51:24 - Connected to VPN concentrator.
    24/12/2013 12:51:24 - Connected to ELS-IMelAde-TCP.
    24/12/2013 12:51:24 - Connected to VPN concentrator.
    24/12/2013 12:51:24 - Connection to VPN client return code = 0.
    24/12/2013 12:51:24 - Connected to VPN concentrator.
    24/12/2013 12:51:24 - Connecting : Connecting to 203.202.43.2.
    24/12/2013 12:51:45 - Error in ConnectToDIS - Socket Error # 10060
    Connection timed out.
    24/12/2013 12:51:46 -
    24/12/2013 12:51:46 - Disconnecting from the VPN concentrator.
    24/12/2013 12:51:46 - Disconnect in progress, please wait...
    24/12/2013 12:51:46 - Detaching AnyConnect, please wait...
    24/12/2013 12:51:47 - Detached.
    24/12/2013 12:51:47 - Disconnected from VPN concentrator.
    24/12/2013 12:51:47 - *****************************************************
    24/12/2013 12:51:47 -               END OF LODGEMENT PROCESS
    24/12/2013 12:51:47 - *****************************************************
    Issue history:
    - Previously running Cisco VPN client on Windows 8 64 bit laptop (VPN working and able to transmit data over VPN)
    - Upgrade to Windows 8.1 stopped the VPN client working
    - Refreshed system back to Windows 8 and reinstalled all software
    - Cisco VPN client would not install on system
    - Cisco AnyConnect Secure Mobility Client installs and is able to connect to VPN host
    - Cisco AnyConnect Secure Mobility Client downloads and installs software from VPN host
    - Data transmission software returns error code #10060
    Any assistance would be greatly appreciated.

    anyone found the fix for this?

  • UCCX CAD,CSD and CDA Versions

    Does anyone know of a document which lists the CAD, CSD and CDA versions which are downloaded by default from UCCX. My UCCX version will 7.0(1) SR5, and I'm trying to determine this detail in advance of the install to satisfy the customers desktop SOE requirements. I don't think the desktop 'versions' are in synch with the UCCX app release version, hence the question..
    Thanks
    Bruce Wilkinson

    Hi
    The versions are listed on the compatibility sheet : http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
    They're listed under CAD/CAD-BE/CSD Client Version on the second page for whichever version you are looking at. There's a new 'feature' in 8.0 and above where the version numbers will now apparently match...
    Regards
    Aaron
    Please rate helpful posts...

  • UCCX cannot open the "Cisco Unified OS Administration" system

    Hi,
    When I select "Cisco Unified OS Administration" and click "Go", the system shows below error messages.
    Navigation:
    Cisco Unified CCX Administration  (Can open this webpage)
    Cisco Unified CCX Serviceability    (Can open this webpage)
    Cisco Desktop Administrator         (Can open this webpage)
    Cisco Unified Serviceability           (Can open this webpage)
    Cisco Unified OS Administration   (Cannot open, it shows error page)
    Disaster Recovery System           (Can open this webpage)
    What is the problem?
    Please help, thanks.
    HTTP Status 500 -
    type: Exception report
    message:
    description: The server encountered an internal error () that prevented it from fulfilling this request.
    exception:
    org.apache.jasper.JasperException: java.lang.NullPointerException
         org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:418)
         org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342)
         org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267)
         javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
         sun.reflect.GeneratedMethodAccessor228.invoke(Unknown Source)
         sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
         java.lang.reflect.Method.invoke(Method.java:597)
         org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:269)
         java.security.AccessController.doPrivileged(Native Method)
         javax.security.auth.Subject.doAsPrivileged(Subject.java:517)
         org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:301)
         org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:162)
    root cause:
    java.lang.NullPointerException
         org.apache.struts.taglib.TagUtils.computeURLWithCharEncoding(TagUtils.java:428)
         org.apache.struts.taglib.TagUtils.computeURLWithCharEncoding(TagUtils.java:311)
         org.apache.struts.taglib.logic.RedirectTag.generateRedirectURL(RedirectTag.java:294)
         org.apache.struts.taglib.logic.RedirectTag.doEndTag(RedirectTag.java:268)
         org.apache.jsp.index_jsp._jspx_meth_logic_005fredirect_005f0(index_jsp.java:89)
         org.apache.jsp.index_jsp._jspService(index_jsp.java:64)
         org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
         javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
         org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:374)
         org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342)
         org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267)
         javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
         sun.reflect.GeneratedMethodAccessor228.invoke(Unknown Source)
         sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
         java.lang.reflect.Method.invoke(Method.java:597)
         org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:269)
         java.security.AccessController.doPrivileged(Native Method)
         javax.security.auth.Subject.doAsPrivileged(Subject.java:517)
         org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:301)
         org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:162)
    note: The full stack trace of the root cause is available in the  logs.

    Hi,
    After reinstalling the UCCX system, everything is ok.
    Thanks for your help.

  • Cisco Identity Services Engine (ISE) Version 1.2: What's New in Features and Troubleshooting Options

    With Ali Mohammed
    Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about what’s new in Cisco Identity Services Engine (ISE) Version 1.2 and to understand the new features and enhanced troubleshooting options with Cisco expert Ali Mohammed.
    Cisco ISE can be deployed as an appliance or virtual machine to enforce security policy on all devices that attempt to gain access to network infrastructure. ISE 1.2 provides feature enrichment in terms of mobile device management, BYOD enhancements, and so on. It also performs noise suppression in log collection so customers have greater ability to store and analyze logs for a longer period.
    Ali Mohammed is an escalation engineer with the Security Access and Mobility Product Group (SAMPG), providing support to all Cisco NAC and Cisco ISE installed base. Ali works on complicated recreations of customer issues and helps customers in resolving configuration, deployment, setup, and integration issues involving Cisco NAC and Cisco ISE products. Ali works on enhancing tools available in ISE/NAC that are required to help troubleshoot the product setup in customer environments. Ali has six and a half years of experience at Cisco and is CCIE certified in security (number 24130).
    Remember to use the rating system to let Ali know if you have received an adequate response.
    Because of the volume expected during this event, Ali might not be able to answer each question. Remember that you can continue the conversation on the Security community, sub-community shortly after the event. This event lasts through September 6, 2013. Visit this forum often to view responses to your questions and the questions of other community members.

    Hi Ali,
    We currently have a two-node deployment running 1.1.3.124, as depicted in diagram:
    http://www.cisco.com/en/US/docs/security/ise/1.2/upgrade_guide/b_ise_upgrade_guide_chapter_010.html#ID89
    Question 1:
    After step 1 is done, node B becomes the new primary node.
    What's the license impact at that stage, when the license is mainly tied to node A, the previous primary PAN?
    Step 3 says to obtain a new license that's tied to both node A & node B, as if it's implying an issue would arise, if we leave node B as the primary PAN, instead of reverting back to node A.
    =========
    Question 2:
    When step 1 is completed, node B runs 1.2, while node A runs 1.1.3.124.
    Do both nodes still function as PSN nodes, and can service end users at that point? (before we proceed to step 2)
    Both nodes are behind our ACE load balancer, and I'm trying to confirm the behavior during the upgrade, to determine when to take each node out of the load balancing serverfarm, to keep the service up and avoid an outage.
    ===========
    Question 3:
    According to the upgrade guide, we're supposed to perform a config backup from PAN & MnT nodes.
    Is the config backup used only when we need to rollback from 1.2 to 1.1.3, or can it be used to restore config on 1.2?
    It also says to record customizations & alert settings because after  the upgrade to 1.2, these settings would change, and we would need to  re-configure them.
    Is this correct? That's a lot of screen shots we'll need to take; is there any way to avoid this?
    It says: "
    Disable services such as Guest, Profiler, Device Onboarding, and so on before upgrade and enable them after upgrade. Otherwise, you must add the guest users who are lost, and devices must be profiled and onboarded again."
    Exactly how do you disable services? Disable all the authorization policies?
    http://www.cisco.com/en/US/docs/security/ise/1.2/upgrade_guide/b_ise_upgrade_guide_chapter_01.html#reference_4EFE5E15B9854A648C9EF18D492B9105
    ==================
    Question 4:
    The 1.1 user guide says the maximum number of nodes in a node group was 4.
    The 1.2 guide now says the maximum is 10.
    Is there a hard limit on how many nodes can be in a node group?
    We currently don't use node group, due to the lack of multicast support on the ACE-20.
    Is it a big deal not to have one?
    http://www.cisco.com/en/US/customer/docs/security/ise/1.2/user_guide/ise_dis_deploy.html#wp1230118
    thanks,
    Kevin

  • Single TaskButton in the Cisco CAD Client is not functioning

    Hi ALL,
    we are facing issues with respect to Cisco CAD Client application.
    We are using I.C.M Version 7.5.8.
    1)We have a set of Task Buttons configured, where as one of the Buton is configured for a Blind Transfer(InThis Case TASK1) is not functioning randomly.
    2)We have configured this to transfer back to I.V.R.sometimes after clicking twice or thrice, it works some times it does not transfer at all.
    3)No Error is observed, except the call is not getting transferd back to I.V.R.
    4)Have gathered the  Agent Level Desktop logs and noticed TimeOut Messages .Please find below the LOG Snippet for reference.
    2011-09-19 17:09:46:070 DEBUG [0xadc] Agent: MF1756 User clicked TASK1 button
    2011-09-19 17:09:46:070 DEBUG [0xadc] AppearanceEventWnd.cpp[1780] CAppearanceEventWnd::DoActions: BEGIN
    2011-09-19 17:09:46:070 DEBUG [0xadc] AppearanceEventWnd.cpp[2105] CAppearanceEventWnd::GatherInformation: End
    2011-09-19 17:09:46:070 DEBUG [0xadc] AppearanceEventWnd.cpp[1829] CAppearanceEventWnd::DoActions: Executing action Call Control
    2011-09-19 17:09:46:070 DEBUG [0xadc] Agent: AC0810 Executing Action: Blind Transfer Type: Call Control, String: BlindTransfer
    2011-09-19 17:09:46:070 DEBUG [0xadc] Agent: MF2650 BlindTransfer: Actually doing single step transfer with callID 44529571
    2011-09-19 17:09:46:070 DEBUG [0xadc] PhoneDev: PD1047 ==================== BEGIN CompleteTransfer ====================
    2011-09-19 17:09:46:070 DEBUG [0xadc] PhoneDev: PD1048 CompleteTransfer:                HeldCallID: 44529571
    2011-09-19 17:09:46:070 DEBUG [0xadc] PhoneDev: PD1049 CompleteTransfer:          ConsultantCallID: 44529571
    2011-09-19 17:09:46:070 DEBUG [0xadc] PhoneDev: PD1066 CompleteTransfer: Requesting Single Step Transfer.
    2011-09-19 17:09:46:070 DEBUG [0xadc] PhoneDev: PD1081 CompleteTransfer: Successfully complete single step transfer call. ConsultantCallID 44529571 - HeldCallID 44529571
    2011-09-19 17:09:46:070 DEBUG [0xadc] PhoneDev: PD1110 ==================== END CompleteTransfer ====================
    2011-09-19 17:09:46:086 DEBUG [0xf58] PhoneDev: ES0598 OnCTIOSFailureEvent: Failure Code [eUnknownObjectID]
    2011-09-19 17:09:46:086 DEBUG [0xf58] PhoneDev: ES0609 OnCTIOSFailureEvent: ErrorMessage [[call.5002.44522460.12180] Couldn't find CallConnection with DeviceID of 39451880.]
    2011-09-19 17:09:46:086 DEBUG [0xf58] PhoneDev: ES0856 Peripheral Error: The request failed because a timeout limit was exceeded.
    2011-09-19 17:09:46:086 DEBUG [0xf58] PhoneDev: ES0598 OnCTIOSFailureEvent: Failure Code [eUnknownEventID]
    2011-09-19 17:09:46:086 DEBUG [0xf58] PhoneDev: ES0609 OnCTIOSFailureEvent: ErrorMessage [[call.5002.44522460.12180]::Operation eSingleStepTransferRequest was not successful on object call.5002.44522460.12180.]
    2011-09-19 17:09:46:086 DEBUG [0xf58] PhoneDev: ES0856 Peripheral Error: The request failed because a timeout limit was exceeded.
    2011-09-19 17:09:46:070 DEBUG [0xadc] Agent: MF1756 User clicked TASK1 button
    2011-09-19 17:09:46:070 DEBUG [0xadc] AppearanceEventWnd.cpp[1780] CAppearanceEventWnd::DoActions: BEGIN
    2011-09-19 17:09:46:070 DEBUG [0xadc] AppearanceEventWnd.cpp[2105] CAppearanceEventWnd::GatherInformation: End
    2011-09-19 17:09:46:070 DEBUG [0xadc] AppearanceEventWnd.cpp[1829] CAppearanceEventWnd::DoActions: Executing action Call Control
    2011-09-19 17:09:46:070 DEBUG [0xadc] Agent: AC0810 Executing Action: Blind Transfer Type: Call Control, String: BlindTransfer
    2011-09-19 17:09:46:070 DEBUG [0xadc] Agent: MF2650 BlindTransfer: Actually doing single step transfer with callID 44529571
    2011-09-19 17:09:46:070 DEBUG [0xadc] PhoneDev: PD1047 ==================== BEGIN CompleteTransfer ====================
    2011-09-19 17:09:46:070 DEBUG [0xadc] PhoneDev: PD1048 CompleteTransfer:                HeldCallID: 44529571
    2011-09-19 17:09:46:070 DEBUG [0xadc] PhoneDev: PD1049 CompleteTransfer:          ConsultantCallID: 44529571
    2011-09-19 17:09:46:070 DEBUG [0xadc] PhoneDev: PD1066 CompleteTransfer: Requesting Single Step Transfer.
    2011-09-19 17:09:46:070 DEBUG [0xadc] PhoneDev: PD1081 CompleteTransfer: Successfully complete single step transfer call. ConsultantCallID 44529571 - HeldCallID 44529571
    2011-09-19 17:09:46:070 DEBUG [0xadc] PhoneDev: PD1110 ==================== END CompleteTransfer ====================
    2011-09-19 17:09:46:086 DEBUG [0xf58] PhoneDev: ES0598 OnCTIOSFailureEvent: Failure Code [eUnknownObjectID]
    2011-09-19 17:09:46:086 DEBUG [0xf58] PhoneDev: ES0609 OnCTIOSFailureEvent: ErrorMessage [[call.5002.44522460.12180] Couldn't find CallConnection with DeviceID of 39451880.]
    2011-09-19 17:09:46:086 DEBUG [0xf58] PhoneDev: ES0856 Peripheral Error: The request failed because a timeout limit was exceeded.
    2011-09-19 17:09:46:086 DEBUG [0xf58] PhoneDev: ES0598 OnCTIOSFailureEvent: Failure Code [eUnknownEventID]
    2011-09-19 17:09:46:086 DEBUG [0xf58] PhoneDev: ES0609 OnCTIOSFailureEvent: ErrorMessage [[call.5002.44522460.12180]::Operation eSingleStepTransferRequest was not successful on object call.5002.44522460.12180.]
    2011-09-19 17:09:46:086 DEBUG [0xf58] PhoneDev: ES0856 Peripheral Error: The request failed because a timeout limit was exceeded.
    Kindly request to  give your suggestions for occurence of  this error , which is happening for only single TASK BUTTON

    Hi Sathya,
    The message below is a generic error, you will have to look more into all the PG logs (jgw, opc, pim, cg, ctios) to see why the SST is failing.
    2011-09-19 17:09:46:086 DEBUG [0xf58] PhoneDev: ES0856 Peripheral Error: The request failed because a timeout limit was exceeded.
    2011-09-19 17:09:46:086 DEBUG [0xf58] PhoneDev: ES0598 OnCTIOSFailureEvent: Failure Code [eUnknownEventID]
    Use the HeldCallID and ConsultantCallID from agent dbg to track the call in the PG logs for further clues.
    If you are not after RCA, cycle the PG services this should help however most likely the problem might reoccur after sometime.
    Thanks,
    Shirish.

  • Cisco CAD getting Stuck

    Hi Team,
      Agents has reported that when the incoming calls comes, they are not receiving the notifcation(pop up for incoming call) and Cisco CAD getting stuck.
    Highly appreciate if some one can help on this...
    UCCX version-7.0(1)SR05
    Warm Regards,
    Sanoop

    Does this always happen, or just occassionally? 
    Usually when this happens, you've got an agent selected, but don't have the connect option specified in the select resource step and never added the step in the script to connect the caller through.
    Another thing that can cause this is if your script allows the script to "leave" the queued logic of the select resource step.  If that's happening, it will cause this as well.
    If it's an occassional problem, is it something you can duplicate on demand? 
    Cliff

  • CUPC 8.6.3.20802 crashing on login on System version 8.6.2.100000-44

    Hi there,
    At my company i have a Dell Latitude E6330 laptop running version 8.6.3.20802 of the CUPC.
    The program appears to crash and auto shut down right after I appear to successfully log into it.
    We are running System version 8.6.2.100000-44.
    It does not seem to happen to other users on the same laptop model as me, we have tried to reinstall and re-image my machine as well as even clear out my Windows Roaming profile to start fresh it still crashes. It appears that when I try to log on to another Dell Desktop it will work but when I go back to my laptop it does the same thing.
    I have found a few different logs however I do not want to spam my thread with every single log that the Communicator gives me. I have tried to turn on Detailed Logging however the application crashes before it is able to be turned on.
    If you guys could please let me know where I could find some log information which I could post up and give me some assistance in troubleshooting the issue that would be great.
    Thanks heaps in advance!

     Hello,
    Was this ever resolved? i am facing the same issue

  • CUPC 8.6.3.20802 crashes after logging in successfully System version 8.6.2.100000-44.

    Hi there,
    At my company i have a Dell Latitude E6330 laptop running version 8.6.3.20802 of the CUPC.
    The program appears to crash and auto shut down right after I appear to successfully log into it.
    We are running System version 8.6.2.100000-44.
    It does not seem to happen to other users on the same laptop model as me, we have tried to reinstall and re-image my machine as well as even clear out my Windows Roaming profile to start fresh it still crashes. It appears that when I try to log on to another Dell Desktop it will work but when I go back to my laptop it does the same thing.
    I have found a few different logs however I do not want to spam my thread with every single log that the Communicator gives me. I have tried to turn on Detailed Logging however the application crashes before it is able to be turned on.
    If you guys could please let me know where I could find some log information which I could post up and give me some assistance in troubleshooting the issue that would be great.
    I am part of the IT department at my firm and we have already tried various troubleshooting steps but any extra assistance would be great!
    Thanks heaps in advance!

     Hello,
    Was this ever resolved? i am facing the same issue

  • HT1349 How do I resolve issue of new version of itunes not installing? I get an error messagge when software is trying to install?

    How do I resolve issue of new version of itunes software not installing on my computer? I get error message when I start the install..

    Do you have the correct system requirements to download the latest version of iTunes:
    Windows XP Service Pack 2 or later, 32-bit editions of Windows Vista, or 32-bit editions of Windows 7
    or
    Mac OS X version 10.5 or later

  • Ask the Expert: Introduction to Cisco Adaptive Security Appliance (ASA) version 9.x (Context Aware Security and VPN Features)

    With Namit Agarwal and Rahul Govindan 
    Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about Cisco Adaptive Security Appliance (ASA) version 9.x (Context Aware Security and VPN Features) with experts Namit Agarwal and Rahul Govindan.
    This is a continuation of the live webcast.
    Cisco ASA CX (Context-Aware) is a next generation firewall service that serves as an extension to the Cisco Adaptive Security Appliance (ASA) firewall platform. In addition to the proven stateful inspection firewall capabilities, it provides us with next-generation capabilities and a host of additional network-based security controls for end-to-end network intelligence and streamlined security operations.
    Namit Agarwal is a customer support engineer at the Cisco Technical Assistance Center in Bangalore, India. He has more than four years of experience in the security domain. His areas of expertise include ASA firewalls, IPS, and ASA content-aware security (ASA CX). He has been involved in various escalation requests from around the world. He holds CCIE certification (number 33795) in security.   
    Rahul Govindan has been an engineer with the Security Technical Assistance Center team in Bangalore for more than three years. He works on security technologies such as VPN; Cisco ASA firewalls; and authentication, authorization, and accounting. His particular expertise is in Secure Sockets Layer VPN and IP security VPN technologies. He holds CCIE certification (number 29948) in security.
    Remember to use the rating system to let Namit and Govindan know if you have received an adequate response. 
    Because of the volume expected during this event, Namit and Govindan might not be able to answer every question. Remember that you can continue the conversation in the Security community, subcommunity VPN shortly after the event. This event lasts through November 1, 2013. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.
    Webcast related links:
    Slides from the live webcast
    Video Recording of the live webcast
    Introduction to Cisco Adaptive Security Appliance (ASA) version 9.x (Context Aware Security and VPN Features): FAQ from live webcast

    Hello Namit and Rahul,
    Here are few questions that came in directly during your live webcast hence posting them here so that users can benifit:
    1)      How is ASA CX different from other UTM solutions ?
    2)      How is dynamic application inspection of CX better than other inspection engines  ?
    3)      What features or functionalities on the CX are available by default ?
    4)      what are the different ways we can run or install CX on the ASA platform ?
    5)      What VPN features are supported with multi context ASA in the 9.x release ?
    6)      What are the IPv6 Enhancements in the ASA version 9.x ?
    Request you to please provide your responses to them individually.
    Thanks.

  • Operating system version Error in Win 2008

    Hi All,
    I am trying to install oracle 10g in our Window machine... while i am installing i am getting following error.
    OS: WINDOW 2008 R2
    Using paramFile: D:\Softwares\Oracle 10G Win-64Bit\102010_win64_x64_database\database\install\oraparam.ini
    Checking installer requirements...
    Checking operating system version: must be 5.1 or 5.2.    Actual 6.0
                                          Failed <<<<
    Exiting Oracle Universal Installer, log for this session can be found at C:\Program Files (x86)\Oracle\Inventory\logs\installActions2011-02-25_11-30-06AM.log
    Please press Enter to exit...Pls guide me how to over come this issue.
    Thanks & Regards
    Sami.

    Hi All,
    Thanks for reply..
    I have download the version from below link
    http://www.oracle.com/technetwork/database/10203vista-087538.htmlwhile i am installing oracle its goes fine..
    when i started to create database by running E:\oracle\product\10.2.0\db_1\bin\dbca.bat.
    oracle giving error as
    ORA-12560: TNS PROTOCOL adapter error.i have reinstalled more than 3 times.. same error again and againn. pls guide me to install oracle 10g
    Thanks & Regards
    Sami
    Edited by: Sami on Feb 25, 2011 5:45 PM

  • Operating system VERSION incompatability while installing SAP ECC 6.0 SR3

    <h3>what is the dump of M.S. SQL SERVER  required for installing SAP ECC 6.0 SR3 ABAP system on WINDOWS SERVER 2008 R2 ENTERPRIZE 6.1 VERSION.</h3>
    we installed the MS sql version: 10.50.1702 (dump number 51039339) on our Operating system version was Windows Server 2008 R2 enterprise (version 6.1) and while we are trying to install sap using SAP INST we got one high priority prerequisites analysis message saying
    <h3> MESAGE "The following operating system versions is supported: windows server 2003(i.e version 5.2) and Windows server 2008(ie 6.0). current oprating version: version 6.1 service pack 0.0"
    Can any one help me what is the problem, Is it the operating system or with the MS SQL server and please tell me what we should do in order to rectify this issue</h3>
    Please also tell me how to check COMPATABILITY between OS, DATABASE and SAP. we have gone through PAM but not able to find. Can any one help me.

    mahesh.boby63 wrote:
    > Why we sholud go for modified kernel DVD procedure on windows server operaating system ?
    It's not about 'windows' server, but for 'windows 2008 R2' server.
    Kernel files included in the 'Installation Media' are by default the old/low patch level not released fully compatible with 'new platforms' like 2008 R2 - which may cause some problems 'during' installation as well.
    So, using modified kernel DVD you get two advantages -
    1. You are able to avoid 'those' problems during installation.
    2. You don't have to go for an explicit kernel upgrade just after the installation.
    Thanks

  • Windows Operating System; Version: 6.1.7601.18409; Event ID: 36888; Event Source: Schannel; AlertDesc 10; ErrorState10

    The computer consistantly freezes for about one to two seconds over and over, making it difficult to navigate through web pages.  I have looked at the Event log and this is the only consistent error that has taken place that falls in line with this
    issue.  I have tried changing the Security in Internet Explorer and tried every option for SSL and TLS and removed all history and cookies after each change, as well as restarting my computer, and still to no avail.  Please help!  Thank you.

    See the below:
    http://social.technet.microsoft.com/Forums/en-US/67609e1a-ae35-48ef-a91a-a0b06992702f/windows-operating-system-version-61760117940-event-id-36888-event-source-schannel?forum=w7itproperf
    http://social.technet.microsoft.com/Forums/en-US/eca5e2cb-28b2-4170-944b-c4c3ea7c8d72/event-id-36888-event-source-schannel?forum=winservergen
    Rgds

Maybe you are looking for