Cisco call manager user web page guide

Hi all
Has anyone got a really quick and easy call manager user web page guide? I need one for my users
cheers
Carl

Thanks but I've tried all that. It happens in Chrome also. I've tried Opera and it works on that. I've read other forums and it looks like a Java script issue that Chrome and now Firefox Mobile cannot seem to resolve. My preference is Firefox and I'm sure as more tablets get out then this will be solved at some point. I just don't know how it is prioritized. I do know that in order for Androids to be viable in the business sector they need to address issues like these with a higher priority.

Similar Messages

Issue with User web page into Call Manager

Hello
I have an issue where all my users can log into their User page on UCM but when they make a change to speed dial or anything else, the change does not reflect on the phone in UCM. Doing a reset from their web page doesn't reset the phone. This is UCM 7.1.5 and the standard ccm end user group is enable for all end users.
thanks

Hi Bill -
Have you verified your User Management Roles and effective permissions? Go to User Management - Roles - select Standard CCMUSER Administration and for the permissions you want, ensure both Read and Update are selected.
Role Information
Application
Cisco Call Manager End User
Name
Description
Resource Access Information
">Resource Description Privilege
read                                               update
CCMUser: Access List
read                       update
CCMUser: Device
read                       update
CCMUser: Directory
read                       update
CCMUser: Fast Dials
read                       update
CCMUser: IP Phone Services
read                       update
CCMUser: Line Settings
read                       update
CCMUser: Personal Address Book
read                       update
CCMUser: Plugins
read                       update
CCMUser: RemoteDestination
read                       update
CCMUser: Service URL
read                       update
CCMUser: Speed Dial User
read                       update
CCMUser: User Settings
read                       update
You can also check an individual's effective permissions by using these procedures:
Viewing a User's Roles, User Groups, and Permissions
This section describes how to view the roles, user groups, and permissions that are assigned to a user that belongs to a specified user group. Use the next procedure to view the roles, user groups, and permissions that are assigned to a user in a user group.
Note: You can also view user roles by using User Management > Application User (for application users) or User Management >End User (for end users) to view a particular user and then display the user roles.
Choose User Management > User Group.
The Find and List User Groups window displays.
Find the user group that has the users for which you want to display assigned roles.
Click the name of the user group for which you want to view the roles that are assigned to the users.
The User Group Configuration window displays for the user group that you chose. The Users in Group pane shows the users that belong to the user group.
For a particular user, click the i icon in the Permission column for the user.
The User Privilege window displays. For the user that you chose, this information displays:
User groups to which the user belongs
Roles that are assigned to the user
Resources to which the user has access. For each resource, this information displays:
Application
Resource
Permission (read and/or update)
Now if both items above look OK, you might check your DB replication status. I assume you have a Publisher and one or more Subscribers? User phones registered to Subscriber? You can check replication several ways:
CLI
RTMT
Unified Reporting on CUCM administrator web page - select "Unified CM Database Replication Debug" report. This is the easiest.
The desired Replication State is 2.
Here is some further information:
Check the DB replication status on all the Cisco Unified Communications Manager nodes in the cluster to ensure that all servers are replicating database changes successfully. You can check by using either RTMT or a CLI command.
• To check by using RTMT, access the Database Summary and inspect the replication status.
• To check by using the CLI, enter the command that is shown in the following example: admin: show perf query class "Number of Replicates Created and State of Replication"
==>query class :
- Perf class (Number of Replicates Created and State of Replication) has instances and values:
ReplicateCount -> Number of Replicates Created = 344 ReplicateCount -> Replicate_State = 2
Be aware that the Replicate_State object shows a value of 2 in this case. The following list shows the possible values for Replicate_State:
0—Replication Not Started. Either no subscribers exist, or the Database Layer Monitor service is not running and has not been running since the subscriber was installed.
1—Replicates have been created, but their count is incorrect.
2—Replication is good.
3—Replication is bad in the cluster.
4—Replication setup did not succeed.
I'm thinking it's more your Roles/permissions and not replication, but I included just in case. Hope this helps!
Ginger

Cisco Call Manager Administration Page Drop down menu not working

I'm running the mobile app browser on my Xoom tablet and when I log into Cisco Call Manager Administration page I get the menu's but it will not pull down the options. The same issue happens in google chrome. I use your browser on my desktop and have no issues logging into Cisco Call Manager Administration page and getting the drop down menu's to appear but the mobile version of your browser is not working. Is there a work around? I tried changing the UAString to Desktop, iPad etc and the issue is still there.

Thanks but I've tried all that. It happens in Chrome also. I've tried Opera and it works on that. I've read other forums and it looks like a Java script issue that Chrome and now Firefox Mobile cannot seem to resolve. My preference is Firefox and I'm sure as more tablets get out then this will be solved at some point. I just don't know how it is prioritized. I do know that in order for Androids to be viable in the business sector they need to address issues like these with a higher priority.

Cisco Call Manager Question

Hi,
I have a quick question on the Cisco Call Manger. Is it possible to have a Cisco call manager store a list of contacts, and then transfer all the list to any phone that registers to it? Furthermore, if this is possible, will the contacts be stored in the phones volatile or nonvolatile memory?
Thanks!
Billy

in call manager the directory list can be search by ip phones
the rource is from the end users page/settings
these details are either entered manually by system admin
or can be automatic when you integrate with LDAP like Microsoft AD
HTH

Connectivity Issue between ASA 5520 firewall and Cisco Call Manager

Recently i have installed ASA 5520 firewall, Below is the detail for my network
ASA 5520 inside ip: 10.12.10.2/24
Cisco Switch 3560 IP: 10.12.10.1/24 for Data and 10.12.110.2/24 for Voice
Cisco Call Manager 3825 IP: 10.12.110.2/24
The users and the IP phone are getting IP from the DHCP server which configured on cisco 3560 Switch.
the Default Gateway for Data user is 10.12.10.2/24 and
for the voice users is 10.12.110.2/24
now the problem is that the users is not able to ping 10.12.110.2 call manager. please if somebody can help in this regard. i will appreciate the prompt response against this issues.

Actually i don't wana to insert new subnet and complicate the nework. i need a simple way to solve the problem. below is the details for the asa 5520 config.
ASA Version 8.2(1)
name x.x.x.x Mobily
interface GigabitEthernet0/0
nameif inside
security-level 99
ip address 10.12.10.2 255.255.255.0
interface GigabitEthernet0/1
nameif outside
security-level 0
ip address x.x.x.x 255.255.255.252
object-group service DM_INLINE_SERVICE_1
service-object tcp-udp
service-object ip
service-object icmp
service-object udp
service-object tcp eq ftp
service-object tcp eq www
service-object tcp eq https
service-object tcp eq ssh
service-object tcp eq telnet
access-list RA_VPN_splitTunnelAcl_1 standard permit Inside-Network 255.255.255.0
access-list RA_VPN_splitTunnelAcl standard permit Inside-Network 255.255.255.0
access-list inside_nat0_outbound extended permit ip Inside-Network 255.255.255.0 10.12.10.16 255.255.255.240
access-list inside_nat0_outbound extended permit object-group DM_INLINE_SERVICE_1 10.12.10.16 255.255.255.240 Inside-Network 255.255.255.0
access-list inside_nat0_outbound_1 extended permit ip Inside-Network 255.255.255.0 10.12.10.16 255.255.255.240
pager lines 24
logging enable
logging asdm informational
mtu inside 1500
mtu outside 1500
mtu mgmt 1500
ip local pool VPN-Pool 172.16.1.1-172.16.1.30 mask 255.255.255.0
ip local pool VPN-Users 10.12.10.21-10.12.10.30 mask 255.255.255.0
no failover
icmp unreachable rate-limit 1 burst-size 1
asdm image disk0:/asdm-641.bin
asdm history enable
arp timeout 14400
global (inside) 2 interface
global (outside) 1 interface
nat (inside) 0 access-list inside_nat0_outbound_1
nat (inside) 1 Inside-Network 255.255.255.0
route outside 0.0.0.0 0.0.0.0 Mobily 1
timeout xlate 3:00:00
timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02
timeout sunrpc 0:10:00 h323 0:05:00 h225 1:00:00 mgcp 0:05:00 mgcp-pat 0:05:00
timeout sip 0:30:00 sip_media 0:02:00 sip-invite 0:03:00 sip-disconnect 0:02:00
timeout sip-provisional-media 0:02:00 uauth 0:05:00 absolute
timeout tcp-proxy-reassembly 0:01:00
dynamic-access-policy-record DfltAccessPolicy
http server enable
http Mgmt-Network 255.255.255.0 mgmt
http Inside-Network 255.255.255.0 inside
no snmp-server location
no snmp-server contact
snmp-server enable traps snmp authentication linkup linkdown coldstart
crypto ipsec transform-set ESP-AES-256-MD5 esp-aes-256 esp-md5-hmac
crypto ipsec transform-set ESP-DES-SHA esp-des esp-sha-hmac
crypto ipsec transform-set ESP-DES-MD5 esp-des esp-md5-hmac
crypto ipsec transform-set ESP-AES-192-MD5 esp-aes-192 esp-md5-hmac
crypto ipsec transform-set ESP-3DES-MD5 esp-3des esp-md5-hmac
crypto ipsec transform-set ESP-AES-256-SHA esp-aes-256 esp-sha-hmac
crypto ipsec transform-set ESP-AES-128-SHA esp-aes esp-sha-hmac
crypto ipsec transform-set ESP-AES-192-SHA esp-aes-192 esp-sha-hmac
crypto ipsec transform-set ESP-AES-128-MD5 esp-aes esp-md5-hmac
crypto ipsec transform-set ESP-3DES-SHA esp-3des esp-sha-hmac
crypto ipsec security-association lifetime seconds 28800
crypto ipsec security-association lifetime kilobytes 4608000
crypto dynamic-map SYSTEM_DEFAULT_CRYPTO_MAP 65535 set pfs
crypto dynamic-map SYSTEM_DEFAULT_CRYPTO_MAP 65535 set transform-set ESP-AES-128-SHA ESP-AES-128-MD5 ESP-AES-192-SHA ESP-AES-192-MD5 ESP-AES-256-SHA ESP-AES-256-MD5 ESP-3DES-SHA ESP-3DES-MD5 ESP-DES-SHA ESP-DES-MD5
crypto map outside_map 65535 ipsec-isakmp dynamic SYSTEM_DEFAULT_CRYPTO_MAP
crypto map outside_map interface outside
crypto isakmp enable outside
crypto isakmp policy 10
authentication pre-share
encryption 3des
hash sha
group 2
lifetime 86400
crypto isakmp policy 30
authentication pre-share
encryption 3des
hash md5
group 2
lifetime 86400
telnet Inside-Network 255.255.255.0 inside
telnet timeout 5
ssh Inside-Network 255.255.255.255 inside
<--- More ---> ssh timeout 5
console timeout 0
threat-detection basic-threat
threat-detection statistics access-list
no threat-detection statistics tcp-intercept
webvpn
group-policy RA_VPN internal
group-policy RA_VPN attributes
dns-server value 86.51.34.17 8.8.8.8
vpn-tunnel-protocol IPSec
split-tunnel-policy tunnelspecified
split-tunnel-network-list value RA_VPN_splitTunnelAcl
username admin password LPtK/u1LnvHTA2vO encrypted privilege 15
tunnel-group RA_VPN type remote-access
tunnel-group RA_VPN general-attributes
address-pool VPN-Users
default-group-policy RA_VPN
tunnel-group RA_VPN ipsec-attributes
pre-shared-key *
class-map inspection_default
match default-inspection-traffic
policy-map type inspect dns preset_dns_map
parameters
message-length maximum 512
policy-map global_policy
class inspection_default
inspect dns preset_dns_map
inspect ftp
inspect h323 h225
inspect h323 ras
inspect netbios
inspect rsh
inspect rtsp
inspect skinny
inspect esmtp
inspect sqlnet
inspect sunrpc
inspect tftp
inspect sip
inspect xdmcp
service-policy global_policy global
prompt hostname context
Cryptochecksum:e5a64fa92ae465cd7dabd01ce605307d
: end

Integration with Cisco Call Manager?

We have Cisco VOIP phones and we would like to continue managing calls with Cisco Call Manager. We currently have voicemail on Cisco Unity. We currently have Exchange 2010, but plan to start using Exchange 2013 soon.
However, we would like to migrate voicemail service from Cisco Unity to Exchange Unified Messaging and also want to take advantage of most of the voicemail-related features of UM such as voice to text sent to email, voice mail waiting indicator light on
the phones and sending voice mail audio attachments to email.
Is Exchange 2013 Unified Messaging compatible Cisco phones that are managed by Cisco Call Manager?
We have 500 users and 2 Exchange 2010 servers (1 CAS and 1 Mailbox Server). We now have a few Exchange 2013 licenses available in addition to our existing 2010 licenses that are already used on our existing 2 servers. Can we keep the 2 existing
Exchange 2010 servers as they are and create a new Unified Messaging server on Exchange 2013 in the same environment or do we need to upgrade all the 2010 servers to 2013 if we use Unified Messaging on 2013?

Hi Sachin,
We do run a hybrid Callmanager to Nortel Meridian setup (works well).
Here are some great docs;
Cisco Unified CallManager
Case Study: Nortel 61C PBX to Cisco IP Telephony Migration
From this good doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_white_paper09186a00801115e0.shtml
Nortel Meridian PBX and Cisco CallManager Integration
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a008011888c.shtml
Cisco Unified CallManager System Guide, Release 4.2(1)
Cisco DPA Integration
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008055cd53.html
Hope this helps! Let me know if you need additional info.
Rob

Starting a Cisco call manager express

I have a cisco 2651 with Cisco call manager express.
I have too 15 IP telephones 7902G
The configuration is in factory default.
Ì have to create an IP pbx and extensions of a municipality with that components.
I's like that anybody helps me in the starting configuration, Where can I find good documentation about a tipical case like this?
I have a lot experience in networking and IP telephony but I'm newbie in CCME.
Regards

To begin the configuration use "telephony-service setup" command which will prompt you for some of the basic configuration ie how many phones, starting DN, etc. To add additional feature refer to the admin guide provided by Jorge link.
Chris

Cisco Call Manager 8.5 and Lync 2013

Dear all,
Our customer wants to integrate their Lync 2013 to the Cisco Call Manager 8.5.
Out of some not so recent information i thought that if u want to use the enterprise voice of lync you'll have to make a sip trunk between Cisco Call Manager & Lync 2013.
I think that this still counts, i've also heard that there have been a moderate amount of changes between cucm 8.5 and cucm 8.6 on matters of sip.
I'm unable to find them though, also what does CUCI - Lync do?
Kr,
Yannick Vranckx

Hi Yannick,
There can be three types of integrations between Lync and Cisco Systems
1) Direct SIP Trunk between Lync Server and Call Manager - In this, we can setup shared line between Cisco extensions and Lync extensions, and Sip trunk between the servers. Any Cisco phone / Lync client can call each other vice-versa. Initial setup needs planning, but later it does not need much configurations in client side. The following document explains the configurations needed.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucilync/9/CUCI_BK_C0B36AC1_00_cisco-uc-integration-for-microsoft.pdf
2) CUCILYNC, which is like Cisco Jabber client but connects with Lync and Call Manager: Lync Client <----> CUCILYNC <-----> CUCM
In this option, a plug-in is installed in each client side. Although initial configurations is easier, each user needs to install the client and operate it. The below document explains the configuration and setup.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucilync/9/CUCI_BK_C0545A41_00_cisco-uc-integration-for-microsoft.html
3) RCC (Remote Call Plugin) which just provides basic call control feature but for that you need Cisco Unified Presence Server: Lync Client <----> CUPS <-----> CUCM
HTH
Manish

Cisco Call Manager MIB and OID.

Hi,
One of our customer has developed their own NMS software to manage multiple OEM products.
They want to integrate Cisco Call Manager 7.0 and Cisco Router with the NMS software for monitoring/managing of Voice traffic.
The monitoring of CUCM 7.0 will consists of the following-
1. Call History
2. Missed calls.
3. Calls in progress,
4, Dropped Calls.
The Monitoring of Cisco Router will Consists of Interface statistics and Portwise Traffic statistics of LAN and WAN Ports.
I believe this monitoring is done through Call Detailed Record and if I will load the CDR MIBs in NMS software it will be able to log CRD logs from CUCM 7.0.
Please suggest that if the same is possible.??.
kindly help me in getting the MIBs/OIDs for the same.
Best regards,
Puneet K.

Hi,
For 200+ users you should better go with Cisco CallManager (CUCM). Although ISR G2 supports 250+ users, it will not provide clustering mechanism and additional HA capabilities as CUCM does.
You can read the Call Processing chapter of the CUCM SRND:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/9x/callpros.html
Hope to help, please remember to rate helpful posts.
Kind regards,
- Adrian.

Cisco call manager integration with mediant

How can we add and integrate mediant with cisco call manager ?
Can you have doc for this kind of setup ?

Hi Sachin,
We do run a hybrid Callmanager to Nortel Meridian setup (works well).
Here are some great docs;
Cisco Unified CallManager
Case Study: Nortel 61C PBX to Cisco IP Telephony Migration
From this good doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_white_paper09186a00801115e0.shtml
Nortel Meridian PBX and Cisco CallManager Integration
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a008011888c.shtml
Cisco Unified CallManager System Guide, Release 4.2(1)
Cisco DPA Integration
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008055cd53.html
Hope this helps! Let me know if you need additional info.
Rob

Cisco Call Manager 9.1 on UCS E

Hi Community.
Does any one know if the Cisco Call Manager 9.1 is supported on UCS E? i already checked the documentation on cisco.com, but i just found something about the CCM 8.6 is supported but i didn't see any guide installation.
Please help.

Hi Syed.
Did you use an OVA Template to deploy your CUCM?
Please have a look to the following doc.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/9_1_2/CUCM_BK_C9FFFCD0_00_cucm-release-notes-912.pdf
HTH
Regards
Carlo
Please rate all helpful posts
"The more you help the more you learn"

Cisco Call Manager DR situation

Hello,
We have 2 Cisco Call Manager in our site and place in 2 different locations connecting via a layer 2 network.
They form a cluster group and the production one is the publisher and the DR one is the subscriber.
In the DR situation, if the layer 2 connection between 2 CCM is broken, is it possible to change the subscriber to be the publisher and make changes on that?
Would you please guide me how to do so?
Thank you.
Best Regards,
Terry Chow

Hi Terry,
Thank you for your question. However, the Small Business Support Community is limited to Cisco Small Business Products.
Your question below relates to a Cisco Classic Product which our community would not be able to help you with.
The best area for you to post your question would be at the Cisco NetPro Collaboration-Voice-video forums: https://supportforums.cisco.com/community/netpro/collaboration-voice-video
Best regards,
Cindy
Cindy Toy
Small Business Community Manager
Customer Advocacy
Cisco Systems, Inc.
www.cisco.com/go/smallbizsupport

Cisco Call Manager / Translation Patterns

We have a Cisco Call Manager in a large metro area with 10 digit dialing.
The problem is some of the numbers we dial in the digit still require a 1 because they are technically long distance.
Currently I have to add multiple rules to either add a 1 or not depending on the exchange. If the user adds a 1 when they don't need it they will get a "you don't need to dial a 1 with this number". If they don't add a 1 when they need it they get a "you must dial a 1 with this number"
I'm sure there is an easier way to do this especially because I only need to dial 10 digits on my cell phone no matter what.
thanks,

There is no quick solution short of build specific route patterns based on exchange dialed when you have same area code requiring 10 or 11 digit dialing, this comes down to training and having users try both and having both 1[2-9]XX[2-9]XXXXXX and [2-9]XX[2-9]XXXXXX patterns defined.

Cisco call manager express : desactivate silencious mode in Ip telephony

Hello All,
I configured cisco call manager and it works well. I would like now not to allow users to make their phone in silencious mode by using down volum. May I do it with cisco commands lines? Thanks in advance for any help.
PS : I have a Cisco IOS Software, C2951 Software (C2951-UNIVERSALK9-M), Version 15.2(3)T1, REL
EASE SOFTWARE (fc1)
Regards.

Hi Carl Messer ,
just one doubt, in fast track method can we give any phone model with any protocol(sccp,sip) type as a reference?
for example for 8831 sip phone reference phone type given is 7937 which is a SCCP phone so my doubt if i gave 7975 sccp will it work?
from above thread:
voice register pool-type 8831
xml-config maxNumCalls 2
xml-config busyTrigger 1
xml-config custom sshAccess 0
num-lines 2
description Cisco IP Phone 8831
reference-pooltype 7937
voice register pool 1
busy-trigger-per-button 1
id mac ####.####.####
type 8831
number 1 dn 1
presence call-list
dtmf-relay rtp-nte
description 233
codec g711ulaw
no vad
Rgds
Vigeesh

Nortel Call CS 1000 / Cisco Call Manager

I know kind of a oxymoron, but currently tenants are to be only on Nortel. Now no other phone and this one in particular is having problems. But one is given to the manager to have Voicemail. But because nobody (including me) has any knowledge of Nortel except Cisco CUCM, a outsource tech directed the phone to be sent to the Call Manager(Cisco) as the rest of the city employees is on Cisco. Now it is not working and instead its going to 5117 when he goes to voicemail and not 1900 which is through Cisco Call Manager.
All I want is to get this Nortel phone and have it sent to the Call Manager (Ext 1900). I am using the web GUI so how do I get this done?
This topic first appeared in the Spiceworks Community

Hi!
Just for curiosity; why wouldn´t you install COP addon?

Cisco call manager user web page guide

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