Cisco CHS-435 DVR Locking up.

Cisco CHS-435 DVR locking up during the viewing of premium content at the best times. Mostly towards the end of a movie. The channel freezes, and will not come back, even after changing the channel up or down, or turning the box off and on. It stays frozen with the same picture frame. Almost like it was paused. Only time fixes the issue, but anything that would have been in the buffer is gone. So there goes the movie ending or the last few scenes before the end. I bet un plugging the DVR would fix it. But the WHOLE POINT is not to miss the program that is not recorded. 
The Cisco hardware has been very reliable since it was installed new. Yes NEW still with the plastic protection on the face.
The other night I also for the first time received the error that the subscription was invalid, or something to that effect. I had to reset the DVR.
Are the Cisco boxes being played with now!? Cisco changes always lag behind the Motorola. Is setting the copy bit now messing with Cisco?
Why am I starting to have issues with Cisco hardware, and Motorola customers have been seeing things for a month or more?
I am at 1.9 still build 12.40. It seems like things are being changed like plug ins just like when the Video on demand was changed with no build, or img number change.
What is going on? Anyone out there from Verizon like to answer these questions?
You must be changing something to cause these issues, or are there now ghosts in the hardware? Any developers leave recently? Jurassic Park lately? It has been on a bunch.
Solved!
Go to Solution.

Despite what you may see on this thread, this issue is still happening and is not resolved. 

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    Sounds very familiar...to my experience.  I encourage you to keep at it ("the greasy wheel that gets the grease"-"we don't have a history of you calling"-->there's no problem) and don't let the 1st-line of tech support follow the scripts to get by ("another call closed"): turn this off, wait 30 secs, turn it back on, whatever "it" is.  Agree with you on the "in-home agent".  Escalate it...and see how many beyond the 1st line supervisor will call you back.  Good luck! 

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